I am using a laptop with Windows 10. My mother has a computer in another room. The computers are not networked. I was browsing in Firefox, looking for a flash game. I clicked on a link, and threatening message appeared in a new tab. I don't remember what it said. I couldn't close the tab or the browser, so I opened Task Manager and closed Firefox. When I opened Firefox again, There was a message that said that my computer had been compromised. I'm embarrassed to admit that I called the phone number. I got a guy who gave me some instructions. He then took control of my computer. After checking, he said that I had a trojan, and someone had hacked my mother's IP address. Even If we got new computers, it would do no good. Someone could still get my banking, email and other info. My mother's too. He said that I needed to use their service to protect myself for $400.
Sounds shady to me, so I hung up. Could any of what he said be possible. I have no problem getting a new laptop, but is it likely that a new one would fix everything?
Edited by RRguy, 13 October 2017 - 12:33 AM.