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Is this possible?


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#1 RRguy

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Posted 13 October 2017 - 12:30 AM

I am using a laptop with Windows 10.  My mother has a computer in another room.  The computers are not networked.  I was browsing in Firefox, looking for a flash game.  I clicked on a link, and threatening message appeared in a new tab.  I don't remember what it said.  I couldn't close the tab or the browser, so I opened Task Manager and closed Firefox.  When I opened Firefox again, There was a message that said that my computer had been compromised.  I'm embarrassed to admit that I called the phone number.  I got a guy who gave me some instructions.  He then took control of my computer.  After checking, he said that I had a trojan, and someone had hacked my mother's IP address.  Even If we got new computers, it would do no good.  Someone could still get my banking, email and other info.  My mother's too.  He said that I needed to use their service to protect myself for $400.

Sounds shady to me, so I hung up.  Could any of what he said be possible.  I have no problem getting a new laptop, but is it likely that a new one would fix everything?


Edited by RRguy, 13 October 2017 - 12:33 AM.


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#2 Shellfishclive

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Posted 13 October 2017 - 04:19 AM

You are safe don't worry all that has happened is that a popup has popped up with a message that is untrue. Your IP address hasn't been "hacked" it doesn't work like that. You don't need a new laptop, use software like CCleaner to clean out Firefox settings just to be really safe if you feel you need too. All I can recommend is to never call the phone number on that popup as they probably have some kind of premium phoneline that charges you an insane amount to call them and when they remote control into you PC they will steal your private data, never let anyone remote into your machine.



#3 boopme

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Posted 13 October 2017 - 11:17 AM

Hello as said it's a scam. I would still scan.

Skip TDSSKILLER

MiniToolBox
  • Please download MiniToolBox, save it to your desktop and run it.
  • Checkmark the following checkboxes:
    • Flush DNS
    • Report IE Proxy Settings
    • Reset IE Proxy Settings
    • Report FF Proxy Settings
    • Reset FF Proxy Settings
    • List content of Hosts
    • List IP conf[iguration
    • List Winsock Entries
    • List last 10 Event Viewer log
    • List Installed Programs
    • List Users, Partitions and Memory size.
  • Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run. Note: When using "Reset FF Proxy Settings" option Firefox should be closed.
SXvL3ZF.pngTDSSKiller
  • Download TDSSKiller and save it to your desktop.
  • Extract (unzip) its contents to your desktop.
  • Open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
  • If an infected file is detected, the default action will be Cure, click on Continue.
  • If a suspicious file is detected, the default action will be Skip, click on Continue.
  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.
  • If no reboot is required, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  • If a reboot is required, the report can also be found in your root directory (usually C:\ folder) in the form of TDSSKiller_xxxx_log.txt. Please copy and paste the contents of that file here.
zcMPezJ.pngAdwCleaner
  • Please download AdwCleaner by Xplode and save to your Desktop.
  • Double click on AdwCleaner.exe to run the tool. Vista/Windows 7/8 users right-click and select Run As Administrator
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
lv0mVRW.pngJunkware Removal Tool
  • Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
And finally I'd like us to scan your machine with ESET OnlineScan:
  • It is recommended to turn off your antivirus program. Click on the E5rfZI9.png button to see which antivirus is currently enabled:
c4VVzVO.png
  • Turn off your antivirus program. See here how to do this.
  • Check the option beside: Enable detection of potentially unwanted applications.
  • Now click on Advanced Settings and make sure that the option Clean threats automatically is NOT checked, and select the following:
Enable detection of potentially unsafe applications
Enable detection of suspicious applications
Scan archives
Enable Anti-Stealth Technology
  • Click on the Change button and select only Operating memory, Autostart locations and drive C:\ to be scanned.
yKulboi.jpg
  • Push the dtoGjAL.png button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
8L8IBHJ.png
  • When the scan completes a list of found threats will open automatically (if any malicious files are found).
imxEgHt.png
  • Push thecRhRYZ8.png button and save the file to your desktop using a unique name, such as ESETScan.txt. Include the contents of this report in your next reply.
  • Push the 9IjfdXq.png button.
  • Check the box beside RHzfZB1.png to uninstall the application when closed.
  • Push Vc3btaC.png and the close the application clicking the X in upper right corner.

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#4 RRguy

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Posted 14 October 2017 - 02:49 AM

I tried to scan with Malware Bytes, but the scan was slow and shaky and froze about halfway through.  That has never happened before.  The guy showed me what looked like a trojan.  He might have infected me after I allowed remote access to my computer.  I bought a new computer today.  I have been thinking about getting a new one anyway, and it's better than the one I had.  I wouldn't mind so much if I didn't feel like such an idiot for getting sucked in like that.  That's the kind of thing that I warn others not to fall for.  I asked my mother not to tell anyone.  My story is that I just got infected through careless browsing  ;-).  I do need to download some of the recommended software.  I've used some of them before.

 

Thanks a bunch to all for the prompt replies.


Edited by RRguy, 14 October 2017 - 02:57 AM.





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