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Posted 12 October 2017 - 11:22 PM
Posted 13 October 2017 - 06:21 AM
Sounds like it could be an overheating issue, try opening the laptop up and checking the fans are clean and just check if the laptop itself is generally clean inside. If it is and the temps are fine then it could also be a fault with the hardware but I would clean it out first.
Posted 14 October 2017 - 12:59 PM
Can you boot into the BIOS?
If you can you can change the boot order so that the DVD-ROM is the first device in the boot order and the hdd/ssd is the second device in the boot order.
You will need the installation media to boot from and run the Startup Repair in the System Recovery Options. You can use the Windows Media Creation Tools to create Windows 8.1 installation media. You will have the option to use either a disc (DVD) or a flash drive to create the installation media. Click on the link below and follow the instructions.
There are three options, use the second option Using the tool to create installation media (USB flash drive, DVD, or ISO file) to install Windows 10 on different PC.
There is a chance that you may be asked for your Windows product code for this installation.
How to find your Windows product code with the Speccy Snapshot
Please download and install Speccy to find your Windows product code. Clicking on this link will automatically initiate the download.
When Speccy opens you will see an image similar to the one below.
Under Summary click on Operating System.
The product code is listed as Serial Number:.
Family and loved ones will always be a priority in my daily life. You never know when one will leave you.
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