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Blank screen after giving user id and password.


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#1 rnallamilli

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Posted 12 October 2017 - 06:13 PM

Hi All,

 

I have updated Windows latest update on Oct-11-17 evening and from that time i am unable to see welcome screen. I can see the login page and once i provide user id and password then the screen becomes blank. i can see the mouse pointer but nothing else. complete blank screen. 

 

I checked online and found that there was an issue with Oct 10th update released by Microsoft and the blog suggested to remove the pending updates using DISM.

 

I tried with the commands provided in the Windows blog but not successful. 

 

I am using Dell system

 

Please note: This update did not effect my HP Laptop and its working fine in HP but this issue is with my Dell Laptop which i use for my Android development work. I don't remember i have taken any backup point recently.

 

Please help me.

 

Thanks,

Raman Nallamilli.

 



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#2 Goddess_Bastet

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Posted 13 October 2017 - 05:54 AM

There was a problem with a previous update: https://support.microsoft.com/en-us/help/4043292/windows-10-black-screen-when-restarts-after-windows-update-oem-factory but this was resolved & the fix can be downloaded from the above website. See if you can log in with Safe mode w/ Networking. I had the same & used this fix but the problem returned with the latest update - all I saw was the app readiness window & a black screen, however leaving it for a while I was presented with my desktop.

#3 rnallamilli

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Posted 13 October 2017 - 06:47 AM

I see two files .msi & .exe I have downloaded both.

 

appxframeworkregcleaner_47561e01c34fbc2a54d2d7bbef1803aa7da1bbc8.exe

 

windows10.0-kb4043292-x64_3edca496f03202717e7cfefdf98073e641151f77.msu

 

My Question: Which one do i need to install and please provide me with the installation steps. I can only open the command prompt from safe mode. After i give the user id and password system remains blank in the normal mode. nothing happens.

 

Please provide me with the steps for installing the update.



#4 Goddess_Bastet

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Posted 14 October 2017 - 12:16 PM

In my case while in safe mode with networking I ran appframeworkregcleaner first then the windows 10 update. If you can only open safe mode with command prompt then I cant offer any further advice as I have not used that.

#5 FreeBooter

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Posted 14 October 2017 - 09:01 PM

Blank desktop with mouse cursor is a sign that Windows Explorer, namely Explorer.exe, did not start properly. Good news is that its often easy to fix follow the troubleshooting steps below.



Step 1
  • Boot your computer into Safe Mode and open the Command Prompt as a administrator by typing cmd.exe into Start Menu search box.

  • From within the Command Prompt window that opened type below commands one at time and press Enter key for each command you have typed.
Reg Add "HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon" /v Userinit /t REG_SZ /d C:\Windows\system32\userinit.exe, /f

Reg Add "HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon" /v Shell /t REG_SZ /d explorer.exe /f

Reg Add "HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon" /v AutoRestartShell /t REG_DWORD /d 1 /f

Start %SystemRoot%\Explorer.exe

4. Restart your computer to see issue has been resolved if not follow the below instructions.




Step 2
  • Boot your computer into Safe Mode and open the Command Prompt as a administrator by typing cmd.exe into Start Menu search box.

  • From within the Command Prompt window that opened type below commands one at time and press Enter key for each command you have typed.
Reg Add HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MSIService /t REG_SZ /ve  /d Service  /f


Reg Add HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\MSIService /t REG_SZ /ve  /d Service  /f


Net Start msiserver


Sfc  /Scannow





The "Sfc /scannow" command will repair any damaged Windows system files.
After all commands finish executing restart your computer normally and check to see Windows Explorer has started.





Step 3
Outdated or corrupt video drivers can cause Windows Explorer to stop working. Downloading and installing the latest video driver can solve many of these issues. You can do this from using Windows Update or by visiting your system manufacturers website or by contacting them directly.

For more information on updating your drivers, see the following content on the wikiHow website.




Step 4
Virus and Malware infections can cause problems with Windows Explorer not starting. Use your favorite antivirus software to scan for any infections that might be hiding on your PC. If you dont have an antivirus you can download and install MalwareBytes for free.

The GeekPolice forums has a forum just for asking assistant for disinfecting your computer from malware infections the following the link below you can learn instructions for posting your problem.

Malware Infection Removal Support






Step 5
If you do not experience the same crashes in Safe Mode, its very likely a startup item is causing the issue. Follow the steps found on the following article to perform a clean boot and pinpoint the item causing the issue.

How to troubleshoot a problem by performing a clean boot





Step 6
If the solutions above do not resolve the issue you can perform a System Restore to restore the PC back to a time before the issue started. If the issue has been occurring for a month or more, it may be better to follow the steps in the next section and perform an repair install (In-Place Upgrade) to repair the issue. To perform a System Restore, follow the steps listed below:


1. Boot your computer into Safe Mode

2. Press 7W6b39o.png keys,  type rstrui.exe, into Run dialog box and then press OK button.

3. Follow the instructions at System Restore tool to restore the Windows O/S back to a time before the issue started.






Step 7
If the issue has been occurring for a month or more, it may be better to perform an In-Place Upgrade and restore Windows to the original installation. Performing an In-Place Upgrade will not damage files and applications that are currently installed on your computer. To perform an In-Place Upgrade, follow the steps in the articles listed below:

How To Perform a Repair Installation For Vista

How to Do a Repair Install to Fix Windows 7

How to Repair Install Windows 8 and 8.1 without Losing Anything

How to Do a Repair Install of Windows 10 with an In-place Upgrade



Step 8
The Windows 8 and Windows 8.1 Refresh tool enables you to get Windows 8 to repair reinstall itself onto your computer. And while installing a fresh copy of itself, Windows 8 and Windows 8.1 saves your user account, your personal files, your apps downloaded from the Windows Store, and some of your most important settings. Follow the instructions at below articles links:

How to Refresh Your Computer Running Windows 8


How To Refresh A Windows 8.1 Installation Without Losing Your Data

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#6 rnallamilli

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Posted 15 October 2017 - 01:14 PM

Thank You FreeBooter, my issue is fixed. Point # 7 fixed my issue.



#7 FreeBooter

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Posted 15 October 2017 - 05:25 PM

You are very welcome!

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#8 rnallamilli

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Posted 15 October 2017 - 10:48 PM

My system has become too slow to respond and there is frequent disconnection to my Wi-Fi. Is there something I missed? 

Please guide me.



#9 FreeBooter

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Posted 16 October 2017 - 05:15 AM

Install latest version of wireless card driver from either your computer manufacturer or wireless card manufacturer website.

Follow my suggestions at below tutorial to boost speed of Windows OS.


"Tweaking & Optimizing Windows"
https://www.bleepingcomputer.com/forums/t/617106/tweaking-optimizing-windows/

Edited by FreeBooter, 16 October 2017 - 05:16 AM.

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#10 rnallamilli

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Posted 16 October 2017 - 06:15 AM

Thank you for your reply. I am working on it.

 

Also kindly guide me on how to create a system restore point. How frequently do i need to create a restore point? Next time if this issue happens again, i can fix this from the restore point.

 

Thanks,



#11 FreeBooter

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Posted 16 October 2017 - 11:26 AM

You should create system restore points each time you make system wide changes.
You can create system restore point by typing create a restore point into Start Menu.


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