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#1 MsTeena

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Posted 11 October 2017 - 04:32 PM

The picture below is the desktop of an HP Notebook. After the 3rd or 4th reboot following a reset, this began happening. Is this a faulty video card?

Thank you in advance!

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#2 britechguy

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Posted 11 October 2017 - 04:44 PM

The image is missing.


Brian  AKA  Bri the Tech Guy (website in my user profile) - Windows 10 Home, 64-Bit, Version 1803, Build 17134 

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#3 MsTeena

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Posted 11 October 2017 - 05:02 PM

Oops...forgot the pic.

#4 MsTeena

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Posted 11 October 2017 - 05:04 PM

Oops...forgot the pic.

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#5 britechguy

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Posted 11 October 2017 - 05:09 PM

Could be, but I doubt it.  I wouldn't expect "perfect top edge" along with "perfect bottom edge" if it were the graphics card.

 

If this machine has recently been reset, and you have backups of all your user data, I would suggest either doing a factory restore (if the machine was originally a Windows 10 machine) and then following the instructions for Updating Windows 10 using the Windows 10 ISO file.  If it wasn't originally a Windows 10 machine then I'd create bootable media (like you do when you use the ISO file for update) but, instead, boot from it and install Windows 10 from scratch, letting it wipe everything and start afresh.


Brian  AKA  Bri the Tech Guy (website in my user profile) - Windows 10 Home, 64-Bit, Version 1803, Build 17134 

      Memory is a crazy woman that hoards rags and throws away food.

                    ~ Austin O'Malley

 

 

 

              

 


#6 MsTeena

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Posted 11 October 2017 - 05:22 PM

Well there is a jog along the top and you can see pixels.

#7 britechguy

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Posted 11 October 2017 - 07:27 PM

I would still try a clean reinstall as your first diagnostic.   If this behavior persists you almost certainly have a hardware issue.


Brian  AKA  Bri the Tech Guy (website in my user profile) - Windows 10 Home, 64-Bit, Version 1803, Build 17134 

      Memory is a crazy woman that hoards rags and throws away food.

                    ~ Austin O'Malley

 

 

 

              

 


#8 MsTeena

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Posted 13 October 2017 - 11:52 PM

Thanks Brian. There's clearly a glitch. After rebooting once again it came back normal. Owner wants to hope for the best.

 

Thank you for your thoughts!

 

T.






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