Posted 21 September 2006 - 10:03 AM
T'aint hard to beat the Geek Squad - but you've gotta realize where their emphasis is.
Their emphasis is on fixing the problem quickly or elevating it elsewheere (sorta like a mini-subset of Enterprise management). They can't afford to spend a lot of time troubleshooting, plus there's only certain things that they're certified to do without elevating it (sorta like a mobile Tier 1 support call center).
FYI - Tier 1 support is that person that you get on the phone when you first call Tech Support - the one who reads to you from a script and can't do anything else to help you - except refer you to someone else.
Given that, and the constraints that their bosses put on them (things like giving them only so much time on a call, restricting what they can and cannot do, how many calls they must do each day, average $'s made per call, etc) - I can't see that I'd be able to do a whole bunch better than they do (but my ego says differently!).
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able. - John
(my website: http://www.carrona.org/
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