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My anti-virus software(bitdefender) keeps detecting malware in the temp folder.


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#1 FusionDOOM

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Posted 10 October 2017 - 06:56 AM


 

My antivirus software keeps flagging malware in the C:\Windows\Temp folder. 8hdvY.png

I found a temporary fix to this, I used a temp file cleaner and it works for about 2 hours and then the notification from BitDefender reappears. I would be really grateful if someone can help me out.

 

I am new to the forum,  I am really sorry if I have not given enough information.  


Edited by FusionDOOM, 10 October 2017 - 08:33 AM.
Moved from Logs forum, no logs posted.


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#2 boopme

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Posted 10 October 2017 - 02:12 PM

Hello, Let's try ESET now
  • It is recommended to turn off your antivirus program. Click on the E5rfZI9.png button to see which antivirus is currently enabled:
c4VVzVO.png
  • Turn off your antivirus program. See here how to do this.
  • Check the option beside: Enable detection of potentially unwanted applications.
  • Now click on Advanced Settings and make sure that the option Clean threats automatically is NOT checked, and select the following:
Enable detection of potentially unsafe applications
Enable detection of suspicious applications
Scan archives
Enable Anti-Stealth Technology
  • Click on the Change button and select only Operating memory, Autostart locations and drive C:\ to be scanned.
yKulboi.jpg
  • Push the dtoGjAL.png button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
8L8IBHJ.png
  • When the scan completes a list of found threats will open automatically (if any malicious files are found).
imxEgHt.png
  • Push thecRhRYZ8.png button and save the file to your desktop using a unique name, such as ESETScan.txt. Include the contents of this report in your next reply.
  • Push the 9IjfdXq.png button.
  • Check the box beside RHzfZB1.png to uninstall the application when closed.
  • Push Vc3btaC.png and the close the application clicking the X in upper right corner.

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#3 FusionDOOM

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Posted 12 October 2017 - 04:13 AM

The ESET scan says everything is fine. And the temp files are no longer appearing. Could you suggest any other advanced scan that will scan the registry and rootkits? Or can I update you when the temp files start's appearing again?



#4 boopme

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Posted 12 October 2017 - 01:54 PM

OK< good try Malwarebytes Anti rootkit

https://www.bleepingcomputer.com/download/malwarebytes-anti-rootkit/
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 FusionDOOM

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Posted 13 October 2017 - 07:58 AM

 I ended up resetting my laptop. I was paranoid that the virus will keep returning, so I decided to re-install windows. But thank you so much for helping me out!



#6 boopme

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Posted 13 October 2017 - 09:01 AM

Ok good, thanks for letting us know.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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