It appears that this is a virtual machine or is the system running from a .WIM file (a compressed image)?
It appears that the OS is mounted on a Surface Book, but is a virtual OS (from the Speccy report).
Your UEFI/BIOS (version 90.1427.768) dates from 2016. Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system. This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).
Only 3 Windows Update hotfixes installed. Most build 15063 (1703) systems have more than this. Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important. Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.
Beyond that, there's not much in the way of problems evident.
In most cases where that happens, it's a hardware problem.
Unfortunately, there's not much that can be done with hardware on the Surface systems
So, let's start with some updates:
There appears to be some outdated firewall software on the system.
I'd first uninstall it and see if that helps (use the Windows firewall temporarily while testing)
Be sure that you visit Windows Update and get ALL available updates.
The anti-rootkit driver for Vipre (gfiark.sys) dates from shortly after W10 was released. While I don't think it's a problem, you may want to uninstall all the VIPRE stuff to see if that helps.
The WebExaminer64.sys driver from ThreatTrack Security dates from before W10 was released. I'd suggest uninstalling that program also.
Then, if all that doesn't work, it'll be time to try a "clean" install of Windows to rule out software as a cause:
A clean install is:
- Windows is installed to a freshly partitioned hard drive with legitimate installation media (W10: https://www.microsoft.com/en-us/software-download/windows10 ).
- The installation media is only a copy of Windows, not the OEM recovery disks that you can make on some systems.
- Windows is fully updated after it's installed. That's ALL updates - none excepted.
- NO 3rd party software is installed.
- There are no errors in Device Manager (if you find any, post back for suggestions).
This will wipe everything off of the computer, so it's advisable to backup your stuff first.
Also, it will wipe out all the special software that the OEM added to the system, so if you rely on any of that - let us know what it is so we can figure out a way to save/download it (the easiest way is to create/obtain the OEM;s recovery media)
If unable to find recovery media that has the software (or if you suspect that this is a hardware problem), you can make an image of your system that'll preserve everything in the state that it was in when you made the image.
One drawback to this is that you're making an image of a malfunctioning system - so, if there are errors in the system software, you'll have a nice copy of them
Another drawback is that the image of the system will be very large - so you'll most likely need a large external drive to store it on.
But, this will allow you to save everything on the hard drive (although you'll need an image viewer to get things out of the image).
The point here is that, if it's a hardware problem, then you can restore the system to the point it was when you made the image - after you repair the hardware problem.
You can obtain more info on imaging in the Backup/Imaging/DiskMgmt forums located here: http://www.bleepingcomputer.com/forums/f/238/backup-imaging-and-disk-management-software/
The point of doing this (the clean install) is to:
- rule out Windows as a problem (if the problem continues, it's not a Windows problem as you completely replaced Windows
- rule out 3rd party software (if the problem continues, it's not a 3rd party software problem as you didn't install any 3rd party software)
- so, if the problem continues, it must be a hardware problem.
OTOH, if the problem stops, then it was either a Windows or 3rd party software problem. If the problem doesn't come back, then you've fixed it. Then all that remains is setting the computer back up the way that you'd like it and importing your data from the backup you made.
The point here is to rule out all of the software by installing a fresh copy of only the Microsoft software.
That, presumably, will work without troubles on stock hardware.
So, if problems do occur, then the problems must be hardware.
Is the system still under warranty? Either way, you'll have to contact Microsoft for hardware support.