I had another (yet another) round of virus scares with my mom this evening, and I thought I'd pop in here to see if anyone has any suggestions or things that worked for them in helping older relatives deal with the scary world of computers.
My mom is the most technophobe person I can imagine. She uses the computer for only a handful of things - posting on Facebook, playing Words with Friends with *her* mother on Facebook, organizing photo albums on Snapfish, and answering emails. An occasional google search when she's feeling daring. Despite years of doing these activities fairly regularly, she still has *no* concept of how file storage works (I tell her to go to her "C:" drive and get a blank stare, and the multiple layouts you might get when browsing for a file in different places within Windows is an unending headache for me.
So, I get a lot of "this random window popped up" calls and trying to talk her through figuring out if it's a serious malware threat vs. some stupid ad-designed-to-look-like-malware is always an exercise in frustration for me and her asking me over and over "Who can I call so I don't bother you?" and me having to reassure her that my frustration is at my own inability to help more easily and not at her for calling.
So, my question: I'm not any huge tech expert myself, so my ability to help her with this sort of thing over the phone is always limited when I can't see the screen. Looking for suggestions on how to deal with this sort of scenario when the person on the other end of the line is functionally illiterate on computers. I've thought about trying to set her up with something that would let me remote into her computer, but am not sure what the cleanest way to do that would be without too much overhead or necessary action from her (most of the time, she's freaked out because it seems like the computer is "locked"). Any suggestions on ways to make this process easier would be greatly appreciated.
Edited by Orange Blossom, 09 October 2017 - 06:35 PM.
Moved to General Security. ~ OB