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Digital Video Recorder playback software being blocked?


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#1 JamieB1988

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Posted 09 October 2017 - 01:22 PM

Hello reader. I work in the tech department of a small company that sells recording equipment for vehicles.
We have started selling a range of digital video recording (DVR) units and are having a huge problem with the viewing software.

The software is called CMSV6 and is a generally universal viewing tool for DVRs.
I have tested this software on 3 laptops and 3 desktop PCs and it only works on one - a dual core 2.4ghz, 32bit win7 sp1, 4gb ram. I have been assured from the developers that the program is compatible with every (non server) version of Windows from XP and onwards.

The other machines are running Windows XP, 8.1 and 10.

On the latter machines The program loads fine but when you chose the directory of the footage you want to view, the program simply does not find anything.
It's almost like the program is being blocked or there is a small *something* missing from all the other computers.


I have tried
installing and running the program with admin rights
Sharing the drive/folder
Lowering and removing basic security settings
Adding firewall/antivirus exceptions
Disabling firewall/antivirus
Every 'compatibility mode' imaginable
Different versions of the program
Updating Adobe flash and Java

Any ideas would be much appreciated

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#2 hamluis

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Posted 09 October 2017 - 01:54 PM

A google search doesn't reflect that name as DVR software.  Another search reflects that name as being the product of various spftware developers.

 

Who is the developer of this particular program you reference?

 

Louis


Edited by hamluis, 09 October 2017 - 01:59 PM.


#3 JamieB1988

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Posted 10 October 2017 - 03:10 AM

The developers are a Chinese company called g-sky
You can find them at www.g-sky.cn

Edited by JamieB1988, 10 October 2017 - 03:19 AM.


#4 JamieB1988

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Posted 12 October 2017 - 06:52 AM

Sorted it.
For some reason copying the main install directory to the target computer (instead of installing it) seems to work.

All functions appear normal




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