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PC keeps crashing due to ntoskrnl.exe - Please Help!


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4 replies to this topic

#1 BradyBrady

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Posted 08 October 2017 - 06:23 PM

I have attached below the SysnativeFileCollection Zip file.  Lately, my PC has been crashing frequently, mostly when I am trying to play games.

 

I will be able to play for maybe 0-10 minutes before it crashes.  

 

I have tried several things including:

     - Clean Reset windows 10 using a USB

     - Updating Disk Drivers

     - Preforming a memory test through memtest86

     - Checking HDD health via CrystalDiskInfo

     - Dusting inside of computer 

 

My GPU temp was around 66 and my CPU temp was around 40 when playing games.

 

I am not the most tech savvy person but I can follow directions.

 

Here is the Speccy Url:

http://speccy.piriform.com/results/t2838oqJRa0Hley0E50CSDu

 

Not sure if these are needed, but here are images from WhoCrashed showing my most recent crashes.

https://imgur.com/a/u0BTD

https://imgur.com/a/xrySI

 

Thank you for the help! Let me know if any other info is required.

 

http://speccy.piriform.com/results/t2838oqJRa0Hley0E50CSDuhttp://speccy.piriform.com/results/t2838oqJRa0Hley0E50CSDu

Attached Files


Edited by BradyBrady, 08 October 2017 - 10:38 PM.


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#2 usasma

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Posted 09 October 2017 - 07:57 PM

ntoskrnl.exe (also seen as ntkrnlpa.exe, ntkrnlmp.exe, or ntkrpamp.exe) is the kernel (core) of the Windows operating system.  It is protected by security features and the Windows System File Checker.  As such, if ntoskrnl.exe was to blame, you'd be experiencing many more problems other than the occasional BSOD.

In most cases ntoskrnl.exe was blamed because a driver (typically a 3rd party driver) has corrupted the memory space that ntoskrnl.exe considers as it's own.  When this happens, ntoskrnl.exe typically finds unknown data (from the 3rd party driver) in it's memory space.  At this point the OS panics and throws a BSOD to prevent damage to the system.

If the culprit (the offending 3rd party driver) hasn't exited yet, then a BSOD analyst may be able to find traces of it in the reports/dumps.  If the culprit has exited, then the chase is on and further tests/reports will be needed to help identify what actually caused it.

More info here:  https://en.wikipedia.org/wiki/Ntoskrnl.exe

Your UEFI/BIOS (version 1807) dates from 2016.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Only 3 Windows Update hotfixes installed.  Most build 15063 (1703) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

I'd suggest starting with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Please finish ALL of the tests and let us know the results

 

Analysis:
The following is for information purposes only.
The following information contains the relevant information from the blue screen analysis:
**************************Sun Oct  8 18:47:47.330 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\100817-3937-01.dmp]
Windows 10 Kernel Version 15063 MP (4 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:0 days 0:21:56.955
Probably caused by :memory_corruption
BugCheck 4E, {2, 270047, 436fff, 1}
BugCheck Info: PFN_LIST_CORRUPT (4e)
Arguments:
Arg1: 0000000000000002, A list entry was corrupt
Arg2: 0000000000270047, entry in list being removed
Arg3: 0000000000436fff, highest physical page number
Arg4: 0000000000000001, reference count of entry being removed
BUGCHECK_STR:  0x4E_2
PROCESS_NAME:  FortniteClient-Win64-Shipping.exe
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
CPUID:        "Intel® Core™ i5-6500 CPU @ 3.20GHz"
MaxSpeed:     3200
CurrentSpeed: 3192
  BIOS Version                  1807
  BIOS Release Date             05/13/2016
  Manufacturer                  System manufacturer
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  System Product Name
  Baseboard Product             H170 PRO GAMING
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Oct  8 17:32:20.229 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\100817-4140-01.dmp]
Windows 10 Kernel Version 15063 MP (4 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:0 days 0:05:54.854
Probably caused by :memory_corruption
BugCheck 4E, {2, 21b24e, 436fff, 1}
BugCheck Info: PFN_LIST_CORRUPT (4e)
Arguments:
Arg1: 0000000000000002, A list entry was corrupt
Arg2: 000000000021b24e, entry in list being removed
Arg3: 0000000000436fff, highest physical page number
Arg4: 0000000000000001, reference count of entry being removed
BUGCHECK_STR:  0x4E_2
PROCESS_NAME:  Overwatch.exe
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
CPUID:        "Intel® Core™ i5-6500 CPU @ 3.20GHz"
MaxSpeed:     3200
CurrentSpeed: 3192
  BIOS Version                  1807
  BIOS Release Date             05/13/2016
  Manufacturer                  System manufacturer
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  System Product Name
  Baseboard Product             H170 PRO GAMING
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Oct  8 16:16:11.475 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\100817-4093-01.dmp]
Windows 10 Kernel Version 15063 MP (4 procs) Free x64
System Uptime:0 days 0:01:29.100
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by :dxgmms2.sys ( dxgmms2+3193 )
BugCheck 19, {20, ffffac0865fec340, ffffac0865fec410, 40d000c}
BugCheck Info: BAD_POOL_HEADER (19)
Arguments:
Arg1: 0000000000000020, a pool block header size is corrupt.
Arg2: ffffac0865fec340, The pool entry we were looking for within the page.
Arg3: ffffac0865fec410, The next pool entry.
Arg4: 00000000040d000c, (reserved)
BUGCHECK_STR:  0x19_20
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x19_20_dxgmms2!unknown_function
CPUID:        "Intel® Core™ i5-6500 CPU @ 3.20GHz"
MaxSpeed:     3200
CurrentSpeed: 3192
  BIOS Version                  1807
  BIOS Release Date             05/13/2016
  Manufacturer                  System manufacturer
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  System Product Name
  Baseboard Product             H170 PRO GAMING
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Oct  8 13:17:57.823 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\100817-3921-01.dmp]
Windows 10 Kernel Version 15063 MP (4 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:0 days 0:12:49.449
*** ERROR: Module load completed but symbols could not be loaded for NTFS.sys
Probably caused by :memory_corruption
BugCheck 4E, {2, 40d407, 436fff, 1}
BugCheck Info: PFN_LIST_CORRUPT (4e)
Arguments:
Arg1: 0000000000000002, A list entry was corrupt
Arg2: 000000000040d407, entry in list being removed
Arg3: 0000000000436fff, highest physical page number
Arg4: 0000000000000001, reference count of entry being removed
BUGCHECK_STR:  0x4E_2
PROCESS_NAME:  SearchProtocolHost.exe
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
CPUID:        "Intel® Core™ i5-6500 CPU @ 3.20GHz"
MaxSpeed:     3200
CurrentSpeed: 3192
  BIOS Version                  1807
  BIOS Release Date             05/13/2016
  Manufacturer                  System manufacturer
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  System Product Name
  Baseboard Product             H170 PRO GAMING
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Oct  8 12:54:21.059 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\100817-4421-01.dmp]
Windows 10 Kernel Version 15063 MP (4 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:0 days 13:35:54.917
Probably caused by :memory_corruption
BugCheck 4E, {99, 36be48, 2, 400032000322c49}
BugCheck Info: PFN_LIST_CORRUPT (4e)
Arguments:
Arg1: 0000000000000099, A PTE or PFN is corrupt
Arg2: 000000000036be48, page frame number
Arg3: 0000000000000002, current page state
Arg4: 0400032000322c49, 0
BUGCHECK_STR:  0x4E_99
PROCESS_NAME:  FortniteClient-Win64-Shipping.exe
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
CPUID:        "Intel® Core™ i5-6500 CPU @ 3.20GHz"
MaxSpeed:     3200
CurrentSpeed: 3192
  BIOS Version                  1807
  BIOS Release Date             05/13/2016
  Manufacturer                  System manufacturer
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  System Product Name
  Baseboard Product             H170 PRO GAMING
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``



3rd Party Drivers:
The following is for information purposes only.
My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Sun Oct  8 18:47:47.330 2017 (UTC - 4:00)**************************
athw8x.sys                  Thu Jan 28 04:52:54 2016 (56A9E4F6)
e1i63x64.sys                Fri Mar  4 16:46:29 2016 (56DA0235)
RTKVHD64.sys                Tue Aug 16 08:14:34 2016 (57B303AA)
TeeDriverW8x64.sys          Tue Apr  4 03:02:36 2017 (58E3450C)
nvhda64v.sys                Tue May 16 09:02:27 2017 (591AF863)
nvvad64v.sys                Sun May 28 19:04:45 2017 (592B578D)
nvlddmkm.sys                Sat Sep 16 12:54:01 2017 (59BD5729)
intelppm.sys                ***** Invalid 2007 Invalid 2007 Invalid
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Oct  8 13:17:57.823 2017 (UTC - 4:00)**************************
MpKslf52899d6.sys           Mon Feb 27 20:54:41 1989 (2409FBE1)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Oct  8 12:54:21.059 2017 (UTC - 4:00)**************************
MpKslceca92a3.sys           Mon Feb 27 20:54:41 1989 (2409FBE1)


http://www.carrona.org/drivers/driver.php?id=athw8x.sys
http://www.carrona.org/drivers/driver.php?id=e1i63x64.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
MpKslf52899d6.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
MpKslceca92a3.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

 
 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 BradyBrady

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Posted 09 October 2017 - 10:02 PM

Hello, thank you for the reply!

I started out by updating my BIOS to the August 2017 version. After updating that however, I can not get onto my computer. My monitor does not find an input signal and if it does, I can not get past certain screens.

Twice it said finding media presence and twice I got an update screen where I was told to press F1 for setup.

The first time I pressed F1, I was taken to my BIOS settings, where I just saved and exited. The second time, I was frozen on a black screen.

I tried removing the CMOS battery per the advice of someone who experienced a similar issue.

Any advice on where to go from here?
Thank you

#4 BradyBrady

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Posted 10 October 2017 - 12:13 AM

 

ntoskrnl.exe (also seen as ntkrnlpa.exe, ntkrnlmp.exe, or ntkrpamp.exe) is the kernel (core) of the Windows operating system.  It is protected by security features and the Windows System File Checker.  As such, if ntoskrnl.exe was to blame, you'd be experiencing many more problems other than the occasional BSOD.

In most cases ntoskrnl.exe was blamed because a driver (typically a 3rd party driver) has corrupted the memory space that ntoskrnl.exe considers as it's own.  When this happens, ntoskrnl.exe typically finds unknown data (from the 3rd party driver) in it's memory space.  At this point the OS panics and throws a BSOD to prevent damage to the system.

If the culprit (the offending 3rd party driver) hasn't exited yet, then a BSOD analyst may be able to find traces of it in the reports/dumps.  If the culprit has exited, then the chase is on and further tests/reports will be needed to help identify what actually caused it.

More info here:  https://en.wikipedia.org/wiki/Ntoskrnl.exe

Your UEFI/BIOS (version 1807) dates from 2016.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Only 3 Windows Update hotfixes installed.  Most build 15063 (1703) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

I'd suggest starting with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Please finish ALL of the tests and let us know the results

 

Analysis:
The following is for information purposes only.
The following information contains the relevant information from the blue screen analysis:
**************************Sun Oct  8 18:47:47.330 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\100817-3937-01.dmp]
Windows 10 Kernel Version 15063 MP (4 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:0 days 0:21:56.955
Probably caused by :memory_corruption
BugCheck 4E, {2, 270047, 436fff, 1}
BugCheck Info: PFN_LIST_CORRUPT (4e)
Arguments:
Arg1: 0000000000000002, A list entry was corrupt
Arg2: 0000000000270047, entry in list being removed
Arg3: 0000000000436fff, highest physical page number
Arg4: 0000000000000001, reference count of entry being removed
BUGCHECK_STR:  0x4E_2
PROCESS_NAME:  FortniteClient-Win64-Shipping.exe
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
CPUID:        "Intel® Core™ i5-6500 CPU @ 3.20GHz"
MaxSpeed:     3200
CurrentSpeed: 3192
  BIOS Version                  1807
  BIOS Release Date             05/13/2016
  Manufacturer                  System manufacturer
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  System Product Name
  Baseboard Product             H170 PRO GAMING
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Oct  8 17:32:20.229 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\100817-4140-01.dmp]
Windows 10 Kernel Version 15063 MP (4 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:0 days 0:05:54.854
Probably caused by :memory_corruption
BugCheck 4E, {2, 21b24e, 436fff, 1}
BugCheck Info: PFN_LIST_CORRUPT (4e)
Arguments:
Arg1: 0000000000000002, A list entry was corrupt
Arg2: 000000000021b24e, entry in list being removed
Arg3: 0000000000436fff, highest physical page number
Arg4: 0000000000000001, reference count of entry being removed
BUGCHECK_STR:  0x4E_2
PROCESS_NAME:  Overwatch.exe
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
CPUID:        "Intel® Core™ i5-6500 CPU @ 3.20GHz"
MaxSpeed:     3200
CurrentSpeed: 3192
  BIOS Version                  1807
  BIOS Release Date             05/13/2016
  Manufacturer                  System manufacturer
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  System Product Name
  Baseboard Product             H170 PRO GAMING
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Oct  8 16:16:11.475 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\100817-4093-01.dmp]
Windows 10 Kernel Version 15063 MP (4 procs) Free x64
System Uptime:0 days 0:01:29.100
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by :dxgmms2.sys ( dxgmms2+3193 )
BugCheck 19, {20, ffffac0865fec340, ffffac0865fec410, 40d000c}
BugCheck Info: BAD_POOL_HEADER (19)
Arguments:
Arg1: 0000000000000020, a pool block header size is corrupt.
Arg2: ffffac0865fec340, The pool entry we were looking for within the page.
Arg3: ffffac0865fec410, The next pool entry.
Arg4: 00000000040d000c, (reserved)
BUGCHECK_STR:  0x19_20
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x19_20_dxgmms2!unknown_function
CPUID:        "Intel® Core™ i5-6500 CPU @ 3.20GHz"
MaxSpeed:     3200
CurrentSpeed: 3192
  BIOS Version                  1807
  BIOS Release Date             05/13/2016
  Manufacturer                  System manufacturer
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  System Product Name
  Baseboard Product             H170 PRO GAMING
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Oct  8 13:17:57.823 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\100817-3921-01.dmp]
Windows 10 Kernel Version 15063 MP (4 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:0 days 0:12:49.449
*** ERROR: Module load completed but symbols could not be loaded for NTFS.sys
Probably caused by :memory_corruption
BugCheck 4E, {2, 40d407, 436fff, 1}
BugCheck Info: PFN_LIST_CORRUPT (4e)
Arguments:
Arg1: 0000000000000002, A list entry was corrupt
Arg2: 000000000040d407, entry in list being removed
Arg3: 0000000000436fff, highest physical page number
Arg4: 0000000000000001, reference count of entry being removed
BUGCHECK_STR:  0x4E_2
PROCESS_NAME:  SearchProtocolHost.exe
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
CPUID:        "Intel® Core™ i5-6500 CPU @ 3.20GHz"
MaxSpeed:     3200
CurrentSpeed: 3192
  BIOS Version                  1807
  BIOS Release Date             05/13/2016
  Manufacturer                  System manufacturer
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  System Product Name
  Baseboard Product             H170 PRO GAMING
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Oct  8 12:54:21.059 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\100817-4421-01.dmp]
Windows 10 Kernel Version 15063 MP (4 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:0 days 13:35:54.917
Probably caused by :memory_corruption
BugCheck 4E, {99, 36be48, 2, 400032000322c49}
BugCheck Info: PFN_LIST_CORRUPT (4e)
Arguments:
Arg1: 0000000000000099, A PTE or PFN is corrupt
Arg2: 000000000036be48, page frame number
Arg3: 0000000000000002, current page state
Arg4: 0400032000322c49, 0
BUGCHECK_STR:  0x4E_99
PROCESS_NAME:  FortniteClient-Win64-Shipping.exe
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
CPUID:        "Intel® Core™ i5-6500 CPU @ 3.20GHz"
MaxSpeed:     3200
CurrentSpeed: 3192
  BIOS Version                  1807
  BIOS Release Date             05/13/2016
  Manufacturer                  System manufacturer
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  System Product Name
  Baseboard Product             H170 PRO GAMING
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``



3rd Party Drivers:
The following is for information purposes only.
My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Sun Oct  8 18:47:47.330 2017 (UTC - 4:00)**************************
athw8x.sys                  Thu Jan 28 04:52:54 2016 (56A9E4F6)
e1i63x64.sys                Fri Mar  4 16:46:29 2016 (56DA0235)
RTKVHD64.sys                Tue Aug 16 08:14:34 2016 (57B303AA)
TeeDriverW8x64.sys          Tue Apr  4 03:02:36 2017 (58E3450C)
nvhda64v.sys                Tue May 16 09:02:27 2017 (591AF863)
nvvad64v.sys                Sun May 28 19:04:45 2017 (592B578D)
nvlddmkm.sys                Sat Sep 16 12:54:01 2017 (59BD5729)
intelppm.sys                ***** Invalid 2007 Invalid 2007 Invalid
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Oct  8 13:17:57.823 2017 (UTC - 4:00)**************************
MpKslf52899d6.sys           Mon Feb 27 20:54:41 1989 (2409FBE1)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Oct  8 12:54:21.059 2017 (UTC - 4:00)**************************
MpKslceca92a3.sys           Mon Feb 27 20:54:41 1989 (2409FBE1)

http://www.carrona.org/drivers/driver.php?id=athw8x.sys
http://www.carrona.org/drivers/driver.php?id=e1i63x64.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
MpKslf52899d6.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
MpKslceca92a3.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

 
 

 

Hi again,

 

After many attempts, I was finally able to get onto my Windows.  I am a little bit nervous to restart it again though!

 

Many times, I would jump my CMOS, and then power it on.  Sometimes my monitor would not recognize the input signal.  Other times it would and I would be able to press F2 or Delete to get into BIOS, after doing this however, I would get a black screen.

 

Finally, I was able to get into BIOS and click on my SSD to load in.

 

As I am typing this, my PC crashed with the stop_code Memory Management.

 

It was unable to restart however, because input was not detected.

 

Should I attempt to downgrade to a previous version of BIOS?

 

Please help! My PC is causing me so much stress!

 

Thank you very much



#5 usasma

usasma

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Posted 10 October 2017 - 05:13 AM

The first step here is to backup your stuff - as there's no telling (right now) what's going on with the system.

Then I'd start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Be sure to complete them all (to include the malware scans), and let us know the results.


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