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windows 8.1 freezes


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#1 boatcap

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Posted 07 October 2017 - 04:42 PM

My computer often freezes and I have to shut it down and restart. Is there anything I can do?



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#2 dc3

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Posted 08 October 2017 - 10:19 AM

Please run System File Checker.

The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.

Important:  There will be a short message at the end of the scan informing you of the results.  If you receive the message "no integrity violations were found" you don't need to do anything else, no corrupt files were found.  You should watch the scan to see the results at the end of the scan.

You should not do anything else with the computer while this scan is running.  Do not stop the scan as this can damage Windows files.

If you are prompted for an administrator password or for a confirmation, enter the password, or click Allow.

This needs to be run using an Administrator account.  

Press the Windows key OS4o0pO.png and the R key to open the Run box.

Copy and paste cmd (admin) in the Run box, then click/tap on OK.

Copy and paste the command below in the Command Prompt, then press Enter.

sfc /scannow

This scan will take a while to run, please do not abort the scan as this can result in damage to the operating system.

If integrity issues are found in the scan please post the CBS log using the instructions below.

To find sfc /scannow log click/tap on File Explorer, select the drive which Windows is installed on (this usually is the C: drive), click/tap on Windows, then Logs, then CBS.  If there are more than one log you can identify the log you want by the date and time it was run.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 boatcap

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Posted 09 October 2017 - 12:36 PM

Thank you for your reply. I am going to try it now by pressing the windows and R keys and will let you know what happens.

Bob



#4 dc3

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Posted 09 October 2017 - 12:44 PM

Let us know how it goes.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 boatcap

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Posted 09 October 2017 - 12:50 PM

it says that I must use an administrator account; I assumed that was my password to no avail. What are they asking me for? 

Thanks for your help and forbearance.

Bob



#6 dc3

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Posted 09 October 2017 - 01:06 PM

Press the Windows key OS4o0pO.png  and the R key to open the Run box.

 

Copy and paste control, then click/tap on OK.  This will open the Control Panel.

 

In the Control Panel select User Accounts.

 

You should see an image similar to the one below.  This will have your name and the type of account you have.

 

g9eo823.png

 

If this is your computer you should have an administrator account.  You can use non-admin account for everyday use, but to make some changes or additions you will need a admin. account.


Edited by dc3, 09 October 2017 - 01:13 PM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 boatcap

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Posted 04 November 2017 - 10:01 PM

Sorry not to have responded sooner, life got a tad hectic. Thak you so much for your help. The bleeping computer is running well now. I had the get my computer savvy future daughter in law to walk me through it and with her and your help life is good. You make it to Jersey you have a beer and a pork roll sandwich on me!



#8 dc3

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Posted 06 November 2017 - 10:19 AM

I'm glad you had someone at home who could assist you in this.  Happy computing. :thumbup2:


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#9 dc3

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Posted 10 November 2017 - 10:40 AM

Content removed.


Edited by dc3, 10 November 2017 - 11:01 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#10 rd1947

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Posted 20 December 2017 - 05:41 PM

When I open this screen it says" Rich

                                                     Local Account

                                                     Administrator

but the command prompt says I am have to be  an administrator

 

Press the Windows key OS4o0pO.png  and the R key to open the Run box.

 

Copy and paste control, then click/tap on OK.  This will open the Control Panel.

 

In the Control Panel select User Accounts.

 

You should see an image similar to the one below.  This will have your name and the type of account you have.

 

g9eo823.png

 

If this is your computer you should have an administrator account.  You can use non-admin account for everyday use, but to make some changes or additions you will need a admin. acco


Edited by rd1947, 20 December 2017 - 05:43 PM.


#11 dc3

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Posted 21 December 2017 - 08:30 AM

Is this your computer? 

 

If it is you should have an administrator account, this is the account you should be using when you do this.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#12 rd1947

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Posted 21 December 2017 - 09:00 AM

This is my computer and this is the only account on this computer. I'm having trouble . The computer does not want to start from a prolonged sleep state, I have shut off hibernate totally, sometimes it opens web pages fine and other times it just keeps spinning and takes for ever. I have run several different virus programs to make sure machine is clean.



#13 dc3

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Posted 21 December 2017 - 09:41 AM

Open the Control Panel and select Power Options.

 

Under Preferred plans click/tap on Change plan settings for Balanced (Preferred).

 

Click/tap on Change advanced power settings.

 

Scroll down to USB settings and click/tap on the + to enable the Selective suspend setting.

 

Click/tap on Apply, then OK.

 

Restart the computer to save these changes.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#14 rd1947

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Posted 21 December 2017 - 11:30 AM

Thank you. I have done all these things and will see how that works. I will have to let it go into a long sleep to see if that made a difference. Thank you for your help



#15 dc3

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Posted 21 December 2017 - 11:48 AM

We will think positive thoughts toward its success. :thumbup2:


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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