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How do I fix errors caused by faulting module name Kernalbase.dll


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#1 MadDemon64

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Posted 06 October 2017 - 08:52 PM

I've noticed a lot of errors recently on my computer, almost exclusively Malwarebytes and Werfault, and both of them have "Faulting Module Name: Kernalbase.dll" in them.

 

Is there a way to fix Kernalbase.dll to fix this problem?  It's starting to get really annoying.



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#2 dc3

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Posted 07 October 2017 - 11:05 AM

Please run System File Checker.

The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.

Important:  There will be a short message at the end of the scan informing you of the results.  If you receive the message "no integrity violations were found" you don't need to do anything else, no corrupt files were found.  You should watch the scan to see the results at the end of the scan.

You should not do anything else with the computer while this scan is running.  Do not stop the scan as this can damage Windows files.

If you are prompted for an administrator password or for a confirmation, enter the password, or click Allow.

This needs to be run using an Administrator account.  

Press the Windows key OS4o0pO.png and the R key to open the Run box.

Copy and paste cmd (admin) in the Run box, then click/tap on OK.

Copy and paste the command below in the Command Prompt, then press Enter.

sfc /scannow

This scan will take a while to run, please do not abort the scan as this can result in damage to the operating system.

If integrity issues are found in the scan please post the CBS log using the instructions below.

To find sfc /scannow log click/tap on File Explorer, select the drive which Windows is installed on (this usually is the C: drive), click/tap on Windows, then Logs, then CBS.  If there are more than one log you can identify the log you want by the date and time it was run.  

Copy and paste the log at the host website I've suggested below.

This log usually is very large, for this reason you should use a host website like Dropbox to post the log.  You can start a free 30 day trial.  Once you have loaded the log at Dropbox post a link to the website.


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#3 MadDemon64

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Posted 07 October 2017 - 11:18 AM

I did that last night. And it found nothing.

#4 dc3

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Posted 07 October 2017 - 12:13 PM

In order to avoid making suggestions that you have already tried please post exactly what you have tried so far.


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#5 MadDemon64

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Posted 07 October 2017 - 07:50 PM

In order to avoid making suggestions that you have already tried please post exactly what you have tried so far.

I've done the SFC /scannow, DISM /Online /Cleanup-Image /RestoreHealth, and /CHKDSK /R.  I even repeated them today.

 

Let's see if anything's changed.



#6 MadDemon64

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Posted 08 October 2017 - 05:14 AM

And nothing's changed.  Still getting those Werfault.exe error caused by kernelbase.dll notifications in my event viewer.

Not getting malwarebytes tray errors anymore but only because I am getting Werfault errors


Edited by MadDemon64, 08 October 2017 - 05:22 AM.


#7 dc3

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Posted 08 October 2017 - 09:53 AM

Let's run a Refresh

A Refresh basically will reinstall the operating system, this will not affect you if you use the option in the instructions.  The downside is that this will uninstall all of your third party programs you installed.

Press the Windows key OS4o0pO.png  and the I key to open Settings.

In Settings click/tap on Recovery, click/tap on Refresh your PC without affecting your files, then Get Started.

You will see a page titled Refresh you PC, click/tap on Next.  On the next page click/tap on Refresh.

The computer may turn off and back on during this process, you don't need to do anything.  The scan will display a percentage of its completion.


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#8 MadDemon64

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Posted 08 October 2017 - 09:58 AM

Is that really necessary? Isn't there a solution that doesn't require such drastic measures, or is my computer that screwed up?

#9 dc3

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Posted 08 October 2017 - 10:12 AM

I wouldn't consider this to be a drastic step.  The worst of this is the fact that you would have to reinstall your third party programs.   Windows will place a list of the uninstalled programs on your desktop after refreshing your PC, I would suggest that you copy this list for a reference when you go to reinstall these programs.
 


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#10 MadDemon64

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Posted 08 October 2017 - 10:48 AM

Ok, but why this and not some other option. I really would like to table this until we have exhausted other options.

#11 dc3

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Posted 08 October 2017 - 11:21 AM

 

In order to avoid making suggestions that you have already tried please post exactly what you have tried so far.

I've done the SFC /scannow, DISM /Online /Cleanup-Image /RestoreHealth, and /CHKDSK /R.  I even repeated them today.

 

Let's see if anything's changed.

 

If you ran these scans and didn't find any file corruption in the sfc /scannow, had no success with the DISM command, and no problems with the chkdsk /r you have already done what I would have suggested.  You are down to repairing the operating system now, this is what the Refresh would do.

 

There are a lot of members who would have simply suggested that you do clean installation of Windows.  If you went that route you would have had to reinstall all of your programs which didn't come with the original operating system.

 

I've suggested the best option for this problem with the least hassle involved.  You most certainly can "table" this as long as you like.  I've done the best I can, moving on now.


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#12 xrobwx

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Posted 11 October 2017 - 04:00 PM

If I may add: The Refresh option really works well.In my experience, It speeds up the system and like dc3 said, it creates a list of 3rd party stuff it might uninstall so you can easily re-install. Literally super easy and safe. 



#13 MadDemon64

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Posted 11 October 2017 - 04:07 PM

If I may add: The Refresh option really works well.In my experience, It speeds up the system and like dc3 said, it creates a list of 3rd party stuff it might uninstall so you can easily re-install. Literally super easy and safe. 

I'm not sure it might be necessary.  I looked at the event logs and noticed a pattern that the errors tend to revolve around Malwarebytes; either the error says something in Malwarebytes stopped working or Werfault.exe stops working when it's trying to report an error that something in Malwarebytes stopped working.  I have since uninstalled and reinstalled Malwarebytes and am examining my computer to make sure everything still works.



#14 xrobwx

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Posted 11 October 2017 - 06:32 PM

 

If I may add: The Refresh option really works well.In my experience, It speeds up the system and like dc3 said, it creates a list of 3rd party stuff it might uninstall so you can easily re-install. Literally super easy and safe. 

I'm not sure it might be necessary.  I looked at the event logs and noticed a pattern that the errors tend to revolve around Malwarebytes; either the error says something in Malwarebytes stopped working or Werfault.exe stops working when it's trying to report an error that something in Malwarebytes stopped working.  I have since uninstalled and reinstalled Malwarebytes and am examining my computer to make sure everything still works.

 

Sounds good.



#15 dc3

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Posted 12 October 2017 - 09:20 AM

The Event Viewer can be really confusing, there are a lot of warnings, errors, and informational messages.  Without knowing what it all means, you can incorrectly assume that your computer is broken or infected when there’s nothing really wrong.

The events themselves are what you want to see, but the usefulness of these events can range from being very specific and obvious things that you can fix easily to the very vague messages that don’t make any sense.

Unless you are experienced enough with determining which event errors are significant you may not find anything which is going to point you in a direction which will help with diagnosing issues with a computer.  The Werfault.exe is a good example, this is used for Windows Error Reporting. It is a feature that allows Microsoft to track and address errors relating to the operating system, Windows features, and applications.

 

This problem goes back to the Kernalbase.dllI still believe your best options is to perform a Refresh.

 

What version of Malwarebytes do you have installed, the 2.2 version or the 3. version?

 

If this is the 3. version did you purchase the full application?

 

If you believe Malwarebytes is causing this problem I would suggest uninstalling it and not reinstall it until you can determine if this really is the culprit.  It is rare to hear that Malwarebytes has been responsible for any conflict between itself and other applications.  If the problem does continue after being uninstalled you will know that this isn't the culprit.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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