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Cursor Random freezing issue on 32-Bit


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#1 Kz262

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Posted 06 October 2017 - 03:21 PM

I have recently formatted my PC and re-installed Windows 7 32Bit.My mouse used to work fine but  it recently  started randomly freezing for few seconds and it some times take a serious amount of time to work back again (up to 1Min of freezing) which is really annoying.I checked my process usage,RAM,etc.... and nothing is unusual.I am sure it's not my mouse cause I used different ones but same problem (Wireless and Wired one).So I am guessing something to do with the software issues ?

 

And thanks 



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#2 hamluis

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Posted 06 October 2017 - 06:20 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Louis



#3 Kz262

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Posted 07 October 2017 - 07:13 AM

So thank you so much for answering me.

Here is the MiniToolBox report:

 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by DELL (administrator) on 07-10-2017 at 13:08:47
Running from "C:\Users\DELL\Downloads"
Microsoft Windows 7 Édition Intégrale  Service Pack 1 (X86)
Model: OptiPlex 380 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (10/07/2017 11:15:25 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/06/2017 08:41:10 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/06/2017 08:33:57 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/06/2017 06:42:09 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/05/2017 10:13:02 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/04/2017 06:34:44 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/03/2017 08:39:56 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/03/2017 12:19:03 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/02/2017 09:28:23 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/02/2017 03:41:56 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
System errors:
=============
Error: (10/07/2017 11:15:10 AM) (Source: Service Control Manager) (User: )
Description: Le service Dim@net. OUC n’a pas pu démarrer en raison de l’erreur : 
%%1053 = Le service n’a pas répondu assez vite à la demande de lancement ou de contrôle.
 
 
Error: (10/07/2017 11:15:10 AM) (Source: Service Control Manager) (User: )
Description: Le dépassement de délai (30000 millisecondes) a été atteint lors de l’attente de la connexion du service Dim@net. OUC.
 
Error: (10/06/2017 08:41:44 PM) (Source: DCOM) (User: )
Description: {25E8A7CA-5874-4F85-BC00-35210131C444}
 
Error: (10/06/2017 08:40:48 PM) (Source: Service Control Manager) (User: )
Description: Le service Dim@net. OUC n’a pas pu démarrer en raison de l’erreur : 
%%1053 = Le service n’a pas répondu assez vite à la demande de lancement ou de contrôle.
 
 
Error: (10/06/2017 08:40:48 PM) (Source: Service Control Manager) (User: )
Description: Le dépassement de délai (30000 millisecondes) a été atteint lors de l’attente de la connexion du service Dim@net. OUC.
 
Error: (10/06/2017 08:33:42 PM) (Source: Service Control Manager) (User: )
Description: Le service Dim@net. OUC n’a pas pu démarrer en raison de l’erreur : 
%%1053 = Le service n’a pas répondu assez vite à la demande de lancement ou de contrôle.
 
 
Error: (10/06/2017 08:33:42 PM) (Source: Service Control Manager) (User: )
Description: Le dépassement de délai (30000 millisecondes) a été atteint lors de l’attente de la connexion du service Dim@net. OUC.
 
Error: (10/06/2017 06:41:10 PM) (Source: Service Control Manager) (User: )
Description: Le service Dim@net. OUC n’a pas pu démarrer en raison de l’erreur : 
%%1053 = Le service n’a pas répondu assez vite à la demande de lancement ou de contrôle.
 
 
Error: (10/06/2017 06:41:10 PM) (Source: Service Control Manager) (User: )
Description: Le dépassement de délai (30000 millisecondes) a été atteint lors de l’attente de la connexion du service Dim@net. OUC.
 
Error: (10/05/2017 04:12:38 PM) (Source: Service Control Manager) (User: )
Description: Le dépassement de délai (30000 millisecondes) a été atteint lors de l’attente de la réponse transactionnelle du service ShellHWDetection.
 
 
Microsoft Office Sessions:
=========================
Error: (10/07/2017 11:15:25 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/06/2017 08:41:10 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/06/2017 08:33:57 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/06/2017 06:42:09 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/05/2017 10:13:02 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/04/2017 06:34:44 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/03/2017 08:39:56 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/03/2017 12:19:03 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/02/2017 09:28:23 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/02/2017 03:41:56 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
=========================== Installed Programs ============================
 
7-Zip 17.00 beta (HKLM\...\7-Zip) (Version: 17.00 beta - Igor Pavlov)
Adobe Flash Player 27 NPAPI (HKLM\...\Adobe Flash Player NPAPI) (Version: 27.0.0.130 - Adobe Systems Incorporated)
Adobe Flash Player 27 PPAPI (HKLM\...\Adobe Flash Player PPAPI) (Version: 27.0.0.130 - Adobe Systems Incorporated)
Adobe Reader X (10.1.16) - Français (HKLM\...\{AC76BA86-7AD7-1036-7B44-AA1000000001}) (Version: 10.1.16 - Adobe Systems Incorporated)
Archiveur WinRAR (HKLM\...\WinRAR archiver) (Version:  - )
Avast Premier (HKLM\...\Avast Antivirus) (Version: 17.6.2310 - AVAST Software)
BitComet 1.46 (HKLM\...\BitComet) (Version: 1.46 - CometNetwork)
Canon Easy-WebPrint EX (HKLM\...\Easy-WebPrint EX) (Version: 1.7.0.0 - Canon Inc.)
Canon IJ Scan Utility (HKLM\...\Canon_IJ_Scan_Utility) (Version:  - Canon Inc.)
Canon MG2500 series MP Drivers (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MG2500_series) (Version: 1.00 - Canon Inc.)
Canon MG2500 series On-screen Manual (HKLM\...\Canon MG2500 series On-screen Manual) (Version: 7.8.0 - Canon Inc.)
Canon My Image Garden (HKLM\...\Canon My Image Garden) (Version: 2.0.1 - Canon Inc.)
Canon My Image Garden Design Files (HKLM\...\Canon My Image Garden Design Files) (Version: 2.0.0 - Canon Inc.)
Canon My Printer (HKLM\...\CanonMyPrinter) (Version: 3.1.0 - Canon Inc.)
Canon Quick Menu (HKLM\...\CanonQuickMenu) (Version: 2.2.1 - Canon Inc.)
Dim@net (HKLM\...\Dim@net) (Version: 21.005.22.01.839 - Huawei Technologies Co.,Ltd)
Enregistrement utilisateur de Canon MG2500 series (HKLM\...\Enregistrement utilisateur de Canon MG2500 series) (Version:  - ‭Canon Inc.)
FastStone Capture 8.5 (HKLM\...\FastStone Capture) (Version: 8.5 - FastStone Soft)
Google Chrome (HKLM\...\Google Chrome) (Version: 61.0.3163.100 - Google Inc.)
Google Update Helper (HKLM\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.33.5 - Google Inc.) Hidden
gravit-designer (HKCU\...\GravitDesigner) (Version: 3.2.3 - Gravit GmbH)
Intel® Graphics Media Accelerator Driver (HKLM\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2869 - Intel Corporation)
Java 8 Update 144 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F32180144F0}) (Version: 8.0.1440.1 - Oracle Corporation)
Java Auto Updater (HKLM\...\{4A03706F-666A-4037-7777-5F2748764D10}) (Version: 2.8.144.1 - Oracle Corporation) Hidden
Microsoft .NET Framework 4.6.2 (Français) (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1036) (Version: 4.6.01590 - Microsoft Corporation)
Microsoft .NET Framework 4.6.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.6.01590 - Microsoft Corporation)
Microsoft Office Professional Plus 2010 (HKLM\...\Office14.PROPLUS) (Version: 14.0.4763.1000 - Microsoft Corporation)
Minecraft (HKLM\...\{1C16BCA3-EBC1-49F6-8623-8FBFB9CCC872}) (Version: 1.0.3.0 - Mojang)
Minecraft1.9 (HKLM\...\Minecraft1.9) (Version:  - )
Mozilla Firefox 49.0.1 (x86 fr) (HKLM\...\Mozilla Firefox 49.0.1 (x86 fr)) (Version: 49.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 49.0.1 - Mozilla)
Nero 7 Ultra Edition (HKLM\...\{A20A58C4-6784-4B4B-86CC-94E2E3671036}) (Version: 7.02.8637 - Nero AG)
neroxml (HKLM\...\{56C049BE-79E9-4502-BEA7-9754A3E60F9B}) (Version: 1.0.0 - Nero AG) Hidden
NetWorx 5.5.5 (HKLM\...\NetWorx_is1) (Version:  - Softperfect)
paint.net (HKLM\...\{1F895C18-6A2F-4A9E-BBE9-246783070F36}) (Version: 4.0.16 - dotPDN LLC)
Roblox Player for DELL (HKCU\...\{373B1718-8CC5-4567-8EE2-9033AD08A680}) (Version:  - Roblox Corporation)
SafeZone Stable 4.58.2552.909 (HKLM\...\SafeZone 4.58.2552.909) (Version: 4.58.2552.909 - Avast Software) Hidden
Skype Click to Call (HKLM\...\{BB285C9F-C821-4770-8970-56C4AB52C87E}) (Version: 7.2.15747.10003 - Microsoft Corporation)
Skype™ 6.18 (HKLM\...\{7A3C7E05-EE37-47D6-99E1-2EB05A3DA3F7}) (Version: 6.18.106 - Skype Technologies S.A.)
UsbFix (HKLM\...\Usbfix) (Version: 7.165 - El Desaparecido - www.usbfix.net - www.sosvirus.net)
Video to GIF Converter 14.3 (HKLM\...\Video to GIF Converter_is1) (Version:  - Leapic Software)
VLC media player 1.1.9 (HKLM\...\VLC media player) (Version: 1.1.9 - VideoLAN)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 70%
Total physical RAM: 2011.65 MB
Available physical RAM: 585.65 MB
Total Virtual: 4023.3 MB
Available Virtual: 2217.02 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:215.62 GB) (Free:183.25 GB) NTFS
2 Drive d: () (Fixed) (Total:250.04 GB) (Free:249.63 GB) NTFS
 
========================= Users: ========================================
 
comptes d'utilisateurs de \\DELL-PC
 
Administrateur           DELL                     Invit‚                   
La commande s'est termin‚e correctement.
 
 
**** End of log ****


#4 Kz262

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Posted 07 October 2017 - 07:16 AM

And here is the Speccy Snapshot

 

http://speccy.piriform.com/results/L6Xz0shPRT2RBmdh8kMdsbk

 

Btw sorry for the little bit of french in there that's my PC's language hope you understand it,But I can put the display language to English I think as I used it a lot before.

And sorry for any spelling mistakes too I am not a native English speaker :)

 

P.S: Yeah I know my Computer is pretty old


Edited by Kz262, 07 October 2017 - 07:21 AM.


#5 hamluis

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Posted 07 October 2017 - 08:08 AM

Is this a legal install of Windows?  Is there any cracked illegal software installed?

 

Louis



#6 Kz262

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Posted 07 October 2017 - 10:00 AM

Does that have to do anything with my problem ? (I am using a cracked windows because this is not my main computer)


Edited by Kz262, 07 October 2017 - 10:06 AM.


#7 hamluis

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Posted 07 October 2017 - 10:19 AM

It has an awful lot to do with your posting in this forum and asking for assistance.

 

1.  Cracked/illegal software increases the likelihood of system problems being malware issues, as opposed to Windows or hardware issues.

 

2.  BC Forum rules prohibit assisting users with illegal installs or pirated software...with the sole caveat being that personnel in the malware forums can attempt to clean the system of malware, if they so diesire.

 

Pertinent excerpt from BC Forum Rules:  "No subject matter will be allowed whose purpose is to defeat existing copyright or security measures. If a user persists and/or the activity is obviously illegal the staff reserves the right to remove such content and/or ban the user. This would also mean encouraging the use or continued use of pirated software is not permitted, and subject to the same consequences."

 

3.  Nothing useful is accomplished when a user attempts to treat possible malware situations...as if they are not malware situations.  The end result is wasted time and activity in the wrong direction.  It's like going to a dentist when you have a head injury, IMO.

 

Louis



#8 Kz262

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Posted 07 October 2017 - 11:21 AM

Well I didn't knew this had to do with illegal stuff.....ok then thanks for your time anyways.






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