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notebook hangs on startup


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#1 mfrau92

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Posted 06 October 2017 - 05:01 AM

Hello there, I hope this is the right section.

I'm using fast-boot with Windows 10 Enterprise, I'm having issues when I start my computer. It seems that it goes past POST but then hangs with dark screen. The hdd icon doesn't flash and the fan stops working too. When this happen I need to manually shut the pc. When I restart, it works. I found that this happen also with disabling fast-boot. 

Anyone know where I can find event log for this issue? I don't have any dump because it's not a bsod.

I noticed this in the event log, it seems a bad-sector, but I don't think this issue is due to it.



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#2 mfrau92

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Posted 06 October 2017 - 05:18 AM

can't upload #set2 of information, it stucks in waiting for systeminfo



#3 usasma

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Posted 06 October 2017 - 08:11 AM

Which information are you trying to provide?  Where did you get the link from?
If this is the Sysnative link, try waiting at least 20 minutes for it to finish.

If it still doesn't work, then try the BlueElvis report here:  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

If that doesn't work, then try the batch file by bwv848 here:  https://www.bleepingcomputer.com/forums/t/659335/bsod-error-code-116-win7-32bit/?p=4350689

If that doesn't work, then try these steps to manually get some of the reports:

Upload Dump Files:
NOTE:  If using a disk cleaning utility, please stop using it while we are troubleshooting your issues.
Please go to C:\Windows\Minidump and zip up the contents of the folder.  Then upload/attach the .zip file with your next post.
Left click on the first minidump file.
Hold down the "Shift" key and left click on the last minidump file.
Right click on the blue highlighted area and select "Send to"
Select "Compressed (zipped) folder" and note where the folder is saved.
Upload that .zip file with your next post.

If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there.  If it still won't let you zip them up, post back for further advice.

If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP.  If you find it, zip it up and upload it to a free file hosting service.  Then post the link to it in your topic so that we can download it.

Also, search your entire hard drive for files ending in .dmp, .mdmp, and .hdmp.  Zip up any that you find and upload them with your next post.

Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file):  http://www.carrona.org/setmini.html
More info on dump file options here: http://support.microsoft.com/kb/254649

MSINFO32:
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "msinfo32 /nfo %USERPROFILE%\Desktop\TEST.NFO" (without the quotes) and press Enter.  Then navigate to Desktop to retrieve the TEST.NFO file.  If you have difficulties with making this work, please post back.  Then zip up the .nfo file and upload/attach the .zip file with your next post.

systeminfo:
Please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "systeminfo.exe >%USERPROFILE%\Desktop\systeminfo.txt" (without the quotes) and press Enter.  Then navigate to Desktop to retrieve the syteminfo.txt file.  If you have difficulties with making this work, please post back.  Then zip up the .txt file and upload/attach the .zip file with your next post.
NOTE:    Will not work with Windows XP


Edited by usasma, 06 October 2017 - 08:13 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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