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URGENT HELP!! LAPTOP STUCK ON LIMITED WIFI


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#1 Metal_Dragon

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Posted 05 October 2017 - 04:13 AM

Hi I need help urgently please! My laptop is the only device that cannot use the WiFi now. Im currently Using my phone to seek help. Windows troubleshooter does not help and I think its something to do with my network adapters!

It was working fine until I used the avast free Antivirus removal tool in safe mode (as recommended) to remove it!! My main network adapter is Intel® Dual Band WIRELESS-AC 7265 and that seems to be alright but I have to view hidden folders in device manager to see my wan miniports and I'm pretty sure I need those for the WiFi to connect!! They are all greyed out and there is no way for me to access any Internet. I even tried Hotspot!

The windows network diagnostics say that there might be a problem with the driver for the WiFi adapter. Trying repairs as an administrator does not fix it!

I am running Windows 8.1 pro, 64 bit. The only way I can install and run any program on it is by downloading it on my phone, connecting it to the laptop and moving the file onto it. Please help ASAP I have no other devices I can use! Thanks in advance!

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#2 FreeBooter

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Posted 05 October 2017 - 09:01 AM

Please visit wireless card manufacturer website and download latest wireless card driver.

 

Also reset TCP/IP protocol suite configuration with the batch script i have created link to batch script is below.

 

"Reset TCP/IP Protocol Suite" 

https://www.bleepingcomputer.com/forums/t/618975/reset-tcpip-protocol-suite/



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#3 dc3

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Posted 05 October 2017 - 10:23 AM

There are a couple of things you can do.  One would be to do a system restore to a date prior to uninstalling Avast.  The second would be to just purchase a wifi dongle which plugs into a USB port, like this one.


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