Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Computer Freezes is Sluggish and Internet either Won't Connect or Stay Connected


  • Please log in to reply
16 replies to this topic

#1 tjpitts10

tjpitts10

  • Members
  • 69 posts
  • OFFLINE
  •  
  • Local time:02:52 PM

Posted 04 October 2017 - 03:57 PM

This has been going on for some time.  I thought the network adapter might be corrupted so I deleted it and restarted but doing that didn't solve the problem.  Help me please!!



BC AdBot (Login to Remove)

 


#2 hamluis

hamluis

    Moderator


  • Moderator
  • 55,541 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:05:52 PM

Posted 04 October 2017 - 06:17 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Louis



#3 tjpitts10

tjpitts10
  • Topic Starter

  • Members
  • 69 posts
  • OFFLINE
  •  
  • Local time:02:52 PM

Posted 23 November 2017 - 08:43 PM

Thank you for replying so fast.  I apologize for not responding back.  I would still like your help when you have time.  I have completed the above steps, butt cannot paste the results from the clipboard by either right clicking or clicking on the picture.  This is happening for both the MiniToolbox and Speecy.

 

Thanks again.



#4 hamluis

hamluis

    Moderator


  • Moderator
  • 55,541 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:05:52 PM

Posted 23 November 2017 - 09:07 PM

If...you just follow the directions provided...all should be fine. Seems to work for just about everyone else where data is requested. Take a look at some other topics posted. Louis

#5 tjpitts10

tjpitts10
  • Topic Starter

  • Members
  • 69 posts
  • OFFLINE
  •  
  • Local time:02:52 PM

Posted 23 November 2017 - 10:01 PM

This is the web address for the Speccy

 

http://speccy.piriform.com/results/slyrEYs8MdoUmoi088xTfTk

 

The notepad file from MTB is attached.

 

This is the only way I could get the info to you.  I can copy and paste into notepad or wordpad, but for some reason not into this reply?  Hope it's okay.

 

Teresa

 

Mod Edit:  Pasted MTB content into post - Hamluis.

MiniToolBox by Farbar  Version: 17-06-2016
Ran by AMANDA (administrator) on 23-11-2017 at 17:13:06
Running from "C:\Users\AMANDA\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: Satellite P755 Manufacturer: TOSHIBA

Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (11/23/2017 04:54:14 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/23/2017 04:41:03 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/23/2017 03:37:34 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/23/2017 06:20:06 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/23/2017 06:04:48 AM) (Source: Application Hang) (User: )
Description: The program StikyNot.exe version 6.1.7600.16385 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 834
Start Time: 01d3645bb4b15d12
Termination Time: 40
Application Path: C:\Windows\System32\StikyNot.exe
Report Id: d0c31741-d056-11e7-bd50-dc0ea130cb31

Error: (11/23/2017 05:15:09 AM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 11.0.9600.18698 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: a04
Start Time: 01d3645c6384c97a
Termination Time: 9
Application Path: C:\Program Files\Internet Explorer\iexplore.exe
Report Id:

Error: (11/23/2017 05:05:47 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/23/2017 02:26:10 AM) (Source: CVHSVC) (User: )
Description: Information only.
(Patch task for {90140011-0066-0409-0000-0000000FF1CE}): DownloadLatest Failed: There are currently no active network connections. Background Intelligent Transfer Service (BITS) will try again when an adapter is connected.

Error: (11/23/2017 02:11:13 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/23/2017 02:07:58 AM) (Source: CVHSVC) (User: )
Description: Information only.  (Patch task for {90140011-0066-0409-0000-0000000FF1CE}): DownloadLatest Failed: The server name or address could not be resolved


System errors:
=============
Error: (11/23/2017 05:11:45 PM) (Source: BROWSER) (User: )
Description: The browser service has failed to retrieve the backup list too many times on transport \Device\NetBT_Tcpip_{26C53E75-2933-406F-B6CA-E301CFA58CDE}.  The backup browser is stopping.

Error: (11/23/2017 04:54:15 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
BHDrvx64
ccSet_NIS
SymIRON

Error: (11/23/2017 04:54:13 PM) (Source: Service Control Manager) (User: )
Description: The Origin Web Helper Service service failed to start due to the following error:  %%1053 = The service did not respond to the start or control request in a timely fashion.

Error: (11/23/2017 04:54:13 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Origin Web Helper Service service to connect.

Error: (11/23/2017 04:41:04 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
BHDrvx64
ccSet_NIS
SymIRON

Error: (11/23/2017 04:41:02 PM) (Source: Service Control Manager) (User: )
Description: The Origin Web Helper Service service failed to start due to the following error:  %%1053 = The service did not respond to the start or control request in a timely fashion.

Error: (11/23/2017 04:41:02 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Origin Web Helper Service service to connect.

Error: (11/23/2017 03:36:43 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: %%1068 = The dependency service or group failed to start.

Error: (11/23/2017 03:36:43 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:  %%1068 = The dependency service or group failed to start.

Error: (11/23/2017 03:36:43 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:  %%1068 = The dependency service or group failed to start.


Microsoft Office Sessions:
=========================
Error: (11/23/2017 04:54:14 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/23/2017 04:41:03 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/23/2017 03:37:34 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/23/2017 06:20:06 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/23/2017 06:04:48 AM) (Source: Application Hang)(User: )
Description: StikyNot.exe6.1.7600.1638583401d3645bb4b15d1240C:\Windows\System32\StikyNot.exed0c31741-d056-11e7-bd50-dc0ea130cb31

Error: (11/23/2017 05:15:09 AM) (Source: Application Hang)(User: )
Description: iexplore.exe11.0.9600.18698a0401d3645c6384c97a9C:\Program Files\Internet Explorer\iexplore.exe

Error: (11/23/2017 05:05:47 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/23/2017 02:26:10 AM) (Source: CVHSVC)(User: )
Description: (Patch task for {90140011-0066-0409-0000-0000000FF1CE}): DownloadLatest Failed: There are currently no active network connections. Background Intelligent Transfer Service (BITS) will try again when an adapter is connected.

Error: (11/23/2017 02:11:13 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/23/2017 02:07:58 AM) (Source: CVHSVC)(User: )
Description: (Patch task for {90140011-0066-0409-0000-0000000FF1CE}): DownloadLatest Failed: The server name or address could not be resolved

CodeIntegrity Errors:
===================================
  Date: 2017-06-25 17:33:34.754
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2017-06-25 17:33:34.676
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

=========================== Installed Programs ============================
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 18.009.20044 - Adobe Systems Incorporated)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 2.6.0.19140 - Adobe Systems Incorporated)
Adobe Digital Editions 2.0 (HKLM-x32\...\Adobe Digital Editions 2.0) (Version: 2.0 - Adobe Systems Incorporated)
Adobe Flash Player 27 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 27.0.0.187 - Adobe Systems Incorporated)
Adobe Flash Player 27 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 27.0.0.187 - Adobe Systems Incorporated)
Amazon Games & Software Downloader (HKLM-x32\...\Amazon Games & Software Downloader_is1) (Version: 2.1.0.1 - Amazon)
Bejeweled 3 (HKLM-x32\...\WTA-2cc572e4-3e78-41f6-a722-6428481e26cd) (Version: 2.2.0.97 - WildTangent) Hidden
Big Kahuna Reef 2 - Chain Reaction (HKLM-x32\...\Big Kahuna Reef 2 - Chain Reaction_is1) (Version:  - )
Cake Mania 3 (HKLM-x32\...\Cake Mania 3_is1) (Version:  - )
Cake Mania Main Street (HKLM-x32\...\Cake Mania Main Street_is1) (Version:  - )
Chuzzle Deluxe (HKLM-x32\...\WTA-ae0c2029-0ebb-439e-99d6-109074ff5d51) (Version: 2.2.0.95 - WildTangent) Hidden
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
FATE - The Traitor Soul (HKLM-x32\...\WTA-6a0cfaeb-11ed-4992-9c8d-debe818bf6b7) (Version: 2.2.0.95 - WildTangent) Hidden
Fishdom ™ 2 (HKLM-x32\...\WTA-07004452-e20b-411d-9a12-a73a7b8b7a71) (Version: 2.2.0.98 - WildTangent) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 62.0.3202.94 - Google Inc.)
Google Toolbar for Internet Explorer (HKLM-x32\...\{18455581-E099-4BA8-BC6B-F34B2F06600C}) (Version: 1.0.0 - Google Inc.) Hidden
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.8231.2252 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.33.7 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
HTC Driver Installer (HKLM-x32\...\{4CEEE5D0-F905-4688-B9F9-ECC710507796}) (Version: 4.17.0.001 - HTC Corporation)
HTC Sync Manager (HKLM-x32\...\{231D0C79-98A6-4693-A366-36DE7D7346EC}) (Version: 3.1.72.3 - HTC)
Intel PROSet Wireless (HKLM-x32\...\ProInst) (Version:  - ) Hidden
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 7.0.0.1144 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2430 - Intel Corporation)
Intel® PROSet/Wireless WiFi Software (HKLM\...\{3C41721F-AF0F-4086-AA1C-4C7F29076228}) (Version: 14.01.1000 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 10.1.2.1004 - Intel Corporation)
Intel® WiDi (HKLM-x32\...\{781A93CD-1608-427D-B7F0-D05C07795B25}) (Version: 2.1.41.0 - Intel Corporation)
Intel® Wireless Display (HKLM\...\{28EF7372-9087-4AC3-9B9F-D9751FCDF830}) (Version:  - )
IPTInstaller (HKLM-x32\...\{08208143-777D-4A06-BB54-71BF0AD1BB70}) (Version: 4.0.9 - HTC)
Java 8 Update 121 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F32180121F0}) (Version: 8.0.1210.13 - Oracle Corporation)
JMicron Flash Media Controller Driver (HKLM-x32\...\{26604C7E-A313-4D12-867F-7C6E7820BE4C}) (Version: 1.0.57.2 - JMicron Technology Corp.)
Junk Mail filter update (HKLM-x32\...\{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Label@Once 1.0 (HKLM-x32\...\{0D795777-9D60-4692-8386-F2B3F2B5E5BF}) (Version: 1.0 - Corel)
LeapFrog Connect (HKLM-x32\...\{8A0C34E5-01A6-476B-87F3-321ABAA3948D}) (Version: 6.0.19.19317 - LeapFrog) Hidden
LeapFrog Connect (HKLM-x32\...\UPCShell) (Version: 6.0.19.19317 - LeapFrog)
LeapFrog Tag Junior Plugin (HKLM-x32\...\{A6F7860A-7B9E-44F6-8EFD-6D9BEB98F556}) (Version: 6.0.19.19317 - LeapFrog) Hidden
Learning Lodge™ (HKLM-x32\...\VTechDownloadManager) (Version:  - VTech)
Mesh Runtime (HKLM-x32\...\{8C6D6116-B724-4810-8F2D-D047E6B7D68E}) (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.6.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.6.01055 - Microsoft Corporation)
Microsoft Office 2010 (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Click-to-Run 2010 (HKLM-x32\...\Office14.Click2Run) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Starter 2010 - English (HKLM-x32\...\{90140011-0066-0409-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.50907.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}) (Version: 8.0.59192 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24212 (HKLM-x32\...\{323dad84-0974-4d90-a1c1-e006c7fdbb7d}) (Version: 14.0.24212.0 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24212 (HKLM-x32\...\{462f63a8-6347-4894-a1b3-dbfe3a4c981d}) (Version: 14.0.24212.0 - Microsoft Corporation)
MS Access 97 SP2 (HKLM-x32\...\MS Access 97 SP2) (Version:  - )
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
Network Play System (Patching) (HKLM-x32\...\Network Play System (Patching)) (Version:  - )
Norton Internet Security (HKLM-x32\...\NIS) (Version: 19.9.0.9 - Symantec Corporation)
Origin (HKLM-x32\...\Origin) (Version: 10.5.6.6235 - Electronic Arts, Inc.)
OverDrive Media Console (HKLM-x32\...\{D07205E7-F6D3-4333-AFCC-782A07685B72}) (Version: 3.2.20 - OverDrive, Inc.)
Panda Devices Agent (HKLM-x32\...\{949F1EA1-D3E2-472E-BC7C-CB72374C0E55}) (Version: 1.04.00 - Panda Security) Hidden
Panda Devices Agent (HKLM-x32\...\Panda Devices Agent) (Version: 1.03.01 - Panda Security)
Penguins! (HKLM-x32\...\WTA-50a74308-58bc-451d-9b34-b863688fcd7e) (Version: 2.2.0.95 - WildTangent) Hidden
Plants vs. Zombies - Game of the Year (HKLM-x32\...\WTA-672b31ec-97ab-463e-a7fa-d44ff81f7efa) (Version: 2.2.0.95 - WildTangent) Hidden
PlayReady PC Runtime amd64 (HKLM\...\{BCA9334F-B6C9-4F65-9A73-AC5A329A4D04}) (Version: 1.3.0 - Microsoft Corporation)
PlayReady PC Runtime x86 (HKLM-x32\...\{CCA5EAAD-92F4-4B7A-B5EE-14294C66AB61}) (Version: 1.3.0 - Microsoft Corporation)
Polar Bowler (HKLM-x32\...\WTA-67222028-c036-40c6-87d6-452f750821cb) (Version: 2.2.0.97 - WildTangent) Hidden
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.38.113.2011 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6305 - Realtek Semiconductor Corp.)
Renesas Electronics USB 3.0 Host Controller Driver (HKLM-x32\...\{5442DAB8-7177-49E1-8B22-09A049EA5996}) (Version: 2.0.34.0 - Renesas Electronics Corporation) Hidden
Renesas Electronics USB 3.0 Host Controller Driver (HKLM-x32\...\InstallShield_{5442DAB8-7177-49E1-8B22-09A049EA5996}) (Version: 2.0.34.0 - Renesas Electronics Corporation)
SimCity 3000 Unlimited (HKLM-x32\...\SimCity 3000 Unlimited) (Version:  - )
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 15.2.11.1 - Synaptics Incorporated)
The Sims (HKLM-x32\...\The Sims) (Version:  - )
The Sims 2 (HKLM-x32\...\{8AB8D458-939E-403F-0097-9BA1C1F013D5}) (Version:  - )
The Sims™ 3 (HKLM-x32\...\{C05D8CDB-417D-4335-A38C-A0659EDFD6B8}) (Version: 1.69.43.024017 - Electronic Arts Inc.)
The Sims™ 3 High-End Loft Stuff (HKLM-x32\...\{71828142-5A24-4BD0-97E7-976DA08CE6CF}) (Version: 3.0.38 - Electronic Arts)
The Sims™ 3 Late Night (HKLM-x32\...\{45057FCE-5784-48BE-8176-D9D00AF56C3C}) (Version: 6.0.81 - Electronic Arts)
The Sims™ 4 Create A Sim Demo (HKLM-x32\...\{6908ED99-F02B-4E99-A202-3FAC99C510ED}) (Version: 1.0.293.1110 - Electronic Arts Inc.)
The Spell Trial version 1.0 (HKLM-x32\...\{B253163E-1DFD-4DD8-8636-9FA6FBE815A8}_is1) (Version: 1.0 - Playzzy Games)
Tom Clancy's Splinter Cell (HKLM-x32\...\WTA-5221790f-cf73-4f64-822a-f41a533e6f70) (Version: 2.2.0.97 - WildTangent) Hidden
Toshiba App Place (HKLM-x32\...\{ED3CBA78-488F-4E8C-B33F-8E3BF4DDB4D2}) (Version: 1.0.6.3 - Toshiba)
TOSHIBA Application Installer (HKLM-x32\...\{970472D0-F5F9-4158-A6E3-1AE49EFEF2D3}) (Version: 9.0.1.2 - TOSHIBA)
TOSHIBA Assist (HKLM-x32\...\{C2A276E3-154E-44DC-AAF1-FFDD7FD30E35}) (Version: 4.2.3.0 - TOSHIBA CORPORATION)
Toshiba Book Place (HKLM-x32\...\{A14962A7-2B7D-456E-BFCD-F54E3A88D41F}) (Version: 2.2.7530 - K-NFB Reading Technology, Inc.)
TOSHIBA Bulletin Board (HKLM-x32\...\InstallShield_{C14518AF-1A0F-4D39-8011-69BAA01CD380}) (Version: 1.6.08.64 - TOSHIBA Corporation)
TOSHIBA Disc Creator (HKLM\...\{5DA0E02F-970B-424B-BF41-513A5018E4C0}) (Version: 2.1.0.11 for x64 - TOSHIBA Corporation)
TOSHIBA eco Utility (HKLM\...\{C2F94B5E-201A-4754-8F2F-4395E1D90DA3}) (Version: 1.3.5.64 - TOSHIBA Corporation)
TOSHIBA Face Recognition (HKLM-x32\...\InstallShield_{F67FA545-D8E5-4209-86B1-AEE045D1003F}) (Version: 3.1.17.64 - TOSHIBA Corporation)
TOSHIBA Flash Cards Support Utility (HKLM-x32\...\InstallShield_{620BBA5E-F848-4D56-8BDA-584E44584C5E}) (Version: 1.63.0.12C - TOSHIBA CORPORATION)
TOSHIBA Hardware Setup (HKLM-x32\...\InstallShield_{5279374D-87FE-4879-9385-F17278EBB9D3}) (Version: 1.63.1.37C - TOSHIBA CORPORATION)
TOSHIBA HDD Protection (HKLM\...\{94A90C69-71C1-470A-88F5-AA47ECC96B40}) (Version: 2.2.2.15 - TOSHIBA Corporation)
TOSHIBA HDD/SSD Alert (HKLM\...\{D4322448-B6AF-4316-B859-D8A0E84DCB38}) (Version: 3.1.64.9 - TOSHIBA Corporation)
Toshiba Laptop Checkup (HKLM-x32\...\NortonPCCheckup) (Version: 2.0.13.11 - Symantec Corporation)
TOSHIBA Media Controller (HKLM-x32\...\{C7A4F26F-F9B0-41B2-8659-99181108CDE3}) (Version: 1.0.87.4 - TOSHIBA CORPORATION)
TOSHIBA Media Controller Plug-in (HKLM-x32\...\{F26FDF57-483E-42C8-A9C9-EEE1EDB256E0}) (Version: 1.0.8.0 - TOSHIBA CORPORATION)
Toshiba Online Backup (HKLM-x32\...\{C57BCDE1-7CB9-467D-B3BA-7E119916CDC1}) (Version: 2.0.0.31 - Toshiba)
TOSHIBA PC Health Monitor (HKLM\...\{9DECD0F9-D3E8-48B0-A390-1CF09F54E3A4}) (Version: 1.7.9.64 - TOSHIBA Corporation)
TOSHIBA Quality Application (HKLM-x32\...\{E69992ED-A7F6-406C-9280-1C156417BC49}) (Version: 1.0.3 - TOSHIBA)
TOSHIBA Recovery Media Creator (HKLM-x32\...\{B65BBB06-1F8E-48F5-8A54-B024A9E15FDF}) (Version: 2.1.5.5109a - TOSHIBA CORPORATION)
TOSHIBA ReelTime (HKLM-x32\...\InstallShield_{24811C12-F4A9-4D0F-8494-A7B8FE46123C}) (Version: 1.7.21.64 - TOSHIBA Corporation)
TOSHIBA Resolution+ Plug-in for Windows Media Player (HKLM-x32\...\{6CB76C9D-80C2-4CB3-A4CD-D96B239E3F94}) (Version: 1.1.2001 - TOSHIBA Corporation)
TOSHIBA Service Station (HKLM-x32\...\{AC6569FA-6919-442A-8552-073BE69E247A}) (Version: 2.2.12 - TOSHIBA)
TOSHIBA Sleep Utility (HKLM-x32\...\{654F7484-88C5-46DC-AB32-C66BCB0E2102}) (Version: 1.4.2.8 - TOSHIBA Corporation)
TOSHIBA Supervisor Password (HKLM-x32\...\InstallShield_{51B4E156-14A5-4904-9AE4-B1AA2A0E46BE}) (Version: 1.63.51.2C - TOSHIBA CORPORATION)
TOSHIBA Value Added Package (HKLM-x32\...\InstallShield_{066CFFF8-12BF-4390-A673-75F95EFF188E}) (Version: 1.6.1.64 - TOSHIBA Corporation)
TOSHIBA VIDEO PLAYER (HKLM-x32\...\{6C5F3BDC-0A1B-4436-A696-5939629D5C31}) (Version: 4.00.7.06-A - TOSHIBA Corporation)
TOSHIBA Web Camera Application (HKLM-x32\...\InstallShield_{6F3C8901-EBD3-470D-87F8-AC210F6E5E02}) (Version: 2.0.3.3 - TOSHIBA Corporation)
TOSHIBA Wireless Display Monitor (HKLM-x32\...\{617773AE-ADBA-4479-BB04-65FE7758B35C}) (Version: 1.0.1 - TOSHIBA CORPORATION)
TOSHIBA Wireless LAN Indicator (HKLM-x32\...\{5B01BCB7-A5D3-476F-AF11-E515BA206591}) (Version: 1.0.5 - TOSHIBA CORPORATION)
TOSHIBARegistration (HKLM-x32\...\{5AF550B4-BB67-4E7E-82F1-2C4300279050}) (Version: 1.0.6 - TOSHIBA)
Update Installer for WildTangent Games App (HKLM-x32\...\{2FA94A64-C84E-49d1-97DD-7BF06C7BBFB2}.WildTangent Games App) (Version:  - WildTangent) Hidden
Use the entry named LeapFrog Connect to uninstall (LeapFrog Tag Junior Plugin) (HKLM-x32\...\TagJuniorPlugin) (Version:  - LeapFrog)
Utility Common Driver (HKLM-x32\...\{12688FD7-CB92-4A5B-BEE4-5C8E0574434F}) (Version: 1.0.52.3C - TOSHIBA) Hidden
Utility Common Driver (HKLM-x32\...\InstallShield_{12688FD7-CB92-4A5B-BEE4-5C8E0574434F}) (Version: 1.0.52.3C - TOSHIBA) Hidden
Virtual Villagers 5 - New Believers (HKLM-x32\...\WTA-928177e5-daa3-42f0-9a29-c1cd92691b25) (Version: 2.2.0.97 - WildTangent) Hidden
VTech Download Agent Library (HKLM-x32\...\{40C4903E-EDFB-4CAE-A611-41FEBA585921}) (Version: 1.00.0000 - VTech) Hidden
WildTangent Games (HKLM-x32\...\WildTangent toshiba Master Uninstall) (Version: 1.0.2.5 - WildTangent)
WildTangent Games App (Toshiba Games) (HKLM-x32\...\{70B446D1-E03B-4ab0-9B3C-0832142C9AA8}.WildTangent Games App-toshiba) (Version: 4.1.1.14 - WildTangent) Hidden
Windows Driver Package - LeapFrog (FlyUsb) USB  (11/05/2008 1.1.1.0) (HKLM\...\781745E87AFF80C0C1388CFF79D19ECAB2E9BB47) (Version: 11/05/2008 1.1.1.0 - LeapFrog)
Windows Driver Package - Leapfrog (Leapfrog-USBLAN) Net  (09/10/2009 02.03.05.012) (HKLM\...\8F14F2ECEDE68D26EA515B48DC25B39103C4FE8D) (Version: 09/10/2009 02.03.05.012 - Leapfrog)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3538.0513 - Microsoft Corporation)
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
Zuma's Revenge (HKLM-x32\...\WTA-64d34a05-7186-491e-a528-67f2ef06b345) (Version: 2.2.0.97 - WildTangent) Hidden

========================= Memory info: ===================================
Percentage of memory in use: 31%
Total physical RAM: 6050.69 MB
Available physical RAM: 4133.9 MB
Total Virtual: 12099.57 MB
Available Virtual: 9935.2 MB

========================= Partitions: =====================================
1 Drive c: (TI106230W0C) (Fixed) (Total:579.61 GB) (Free:509.09 GB) NTFS
2 Drive d: (SIMPSONS_TREEHOUSE_HORROR) (CDROM) (Total:3.98 GB) (Free:0 GB) UDF

========================= Users: ========================================
User accounts for \\AMANDA-PC

Administrator            AMANDA                   Guest                    


**** End of log ****


Edited by hamluis, 24 November 2017 - 08:41 AM.


#6 hamluis

hamluis

    Moderator


  • Moderator
  • 55,541 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:05:52 PM

Posted 24 November 2017 - 08:49 AM

http://speccy.piriform.com/results/slyrEYs8MdoUmoi088xTfTk[  is not working properly.  Please try posting the URL again.

 

Why did you run or try to run ComboFix?

 

Louis


Edited by hamluis, 24 November 2017 - 08:50 AM.


#7 tjpitts10

tjpitts10
  • Topic Starter

  • Members
  • 69 posts
  • OFFLINE
  •  
  • Local time:02:52 PM

Posted 25 November 2017 - 10:46 PM

ComboFix was downloaded last June.  I am not sure if anything was done with it or not.

 

Sorry about the link not working.  Here is a new one. 

 

 

http://speccy.piriform.com/results/1zqAj02irnABjMXcUUfSen3

 

 

 

Teresa



#8 hamluis

hamluis

    Moderator


  • Moderator
  • 55,541 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:05:52 PM

Posted 26 November 2017 - 12:31 PM

Hard drive data in Speccy reflects status of "warning" for your dirve.

 

I suggest you download/install/run SeaTools For Windows Download - http://www.seagate.com/support/downloads/item/seatools-win-master/ , run the long/generic test...and let us know whether the drive passes or fails.

 

Louis



#9 tjpitts10

tjpitts10
  • Topic Starter

  • Members
  • 69 posts
  • OFFLINE
  •  
  • Local time:02:52 PM

Posted 26 November 2017 - 11:33 PM

After running the long generic test the result was fail.



#10 hamluis

hamluis

    Moderator


  • Moderator
  • 55,541 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:05:52 PM

Posted 27 November 2017 - 05:51 AM

OK, let's get another result, just to be sure.

 

Follow the instructions by dc3 at https://www.bleepingcomputer.com/forums/t/661864/computer-slow-after-time/?p=4387123 .

 

Louis



#11 tjpitts10

tjpitts10
  • Topic Starter

  • Members
  • 69 posts
  • OFFLINE
  •  
  • Local time:02:52 PM

Posted 28 November 2017 - 06:08 PM

Follow instructions for GSmartControl or the other SeaTools test?



#12 hamluis

hamluis

    Moderator


  • Moderator
  • 55,541 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:05:52 PM

Posted 28 November 2017 - 06:26 PM

I would follow the instructions provided by dc3.

 

Louis



#13 tjpitts10

tjpitts10
  • Topic Starter

  • Members
  • 69 posts
  • OFFLINE
  •  
  • Local time:02:52 PM

Posted 29 November 2017 - 11:53 PM

Here is the link to the report.  Again I am not able to paste in this reply.

 

 

http://speccy.piriform.com/results/QFj54xB3H7wfFLbfaRs1TTS

 

I tried the GSmartControl yesterday.  It would only go to 90% with "0" time remaining for the scan.  That was after over 7 hours.  I am trying to run it again.



#14 tjpitts10

tjpitts10
  • Topic Starter

  • Members
  • 69 posts
  • OFFLINE
  •  
  • Local time:02:52 PM

Posted 30 November 2017 - 02:22 AM

Here is a snapshot of the GSmartControl test.  It is again stuck at 90% with ETA at 0%.

 

What should I do now?

Attached Files



#15 hamluis

hamluis

    Moderator


  • Moderator
  • 55,541 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:05:52 PM

Posted 30 November 2017 - 06:46 AM

I would say that you have sufficient evidence to replace the drive in question.

 

Louis






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users