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Strange lag


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20 replies to this topic

#1 hrolsons

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Posted 04 October 2017 - 07:03 AM

So Our Internet speed is just fine, 190Mbps Down/140Mbps Up.

 

It's a fairly fresh install <1 week.  I run CCleaner, open Chrome and it lags to open up the simplest of web pages.

 

Any Ideas?



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#2 Broni

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Posted 04 October 2017 - 09:45 PM

How about some other browser? Same issue?


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#3 hrolsons

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Posted 05 October 2017 - 08:58 AM

How about some other browser? Same issue?

 

I'll check/



#4 hrolsons

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Posted 05 October 2017 - 11:04 AM

Tried FireFox and seems to be more directly related to the number of open windows, rather than what is in the window.  I found this lack of "Usable RAM" interesting:

 

https://www.dropbox.com/s/b8xr85gr9og6szw/Screenshot%202017-10-05%2009.59.26.png?dl=0

 

12GB, 4GB usable


Edited by hrolsons, 05 October 2017 - 03:23 PM.


#5 Broni

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Posted 05 October 2017 - 08:21 PM

Read about usable memory here: https://support.microsoft.com/en-us/help/978610/the-usable-memory-may-be-less-than-the-installed-memory-on-windows-7-b

 

Let's take a look at your computer...

 

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes to your desktop.
  • Double-click mb3-setup-1878.1878-3.5.1.2522.exe and follow the prompts to install the program.
  • Then click Finish.
  • Once the program has fully updated, select Scan Now on the Dashboard. Or select the Threat Scan from the Scan menu.
  • If another update of the definitions is available, it will be implemented before the rest of the scanning procedure.
  • When the scan is complete, make sure that all Threats are selected, and click Remove Selected.
  • Restart your computer when prompted to do so.
  • The Scan log is available throughout History ->Application logs. Please post it contents in your next reply.


p22002970.gifDownload 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit (MBAR) to your desktop.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Double click on downloaded file. OK self extracting prompt.
  • MBAR will start. Click "Next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"


NOTE. If you see This version requires you to completely exit the Anti Malware application message right click on the Malwarebytes Anti-Malware icon in the system tray and click on Exit.

p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Windows Vista, 7 or 8 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


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#6 hrolsons

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Posted 14 October 2017 - 05:09 AM

 Results of screen317's Security Check version 1.014 --- 12/23/15  
 Windows 7 Service Pack 1 x64 (UAC is disabled!)
 
  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Enabled!  
360 Total Security   
 WMI entry may not exist for antivirus; attempting automatic 
 
update. 
`````````Anti-malware/Other Utilities Check:````````` 
 Java 8 Update 66  
 Google Chrome (61.0.3163.100) 
 Google Chrome (SetupMetrics...) 
````````Process Check: objlist.exe by Laurent````````  
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C: 4% 
````````````````````End of Log`````````````````````` 
 
Farbar Service Scanner Version: 27-01-2016
Ran by SILVER (administrator) on 14-10-2017 at 03:24:10
Running from "C:\Users\SILVER\Downloads"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
 
 
System Restore:
============
 
System Restore Policy: 
========================
 
 
Action Center:
============
 
 
Windows Update:
============
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Windows Defender:
==============
 
Other Services:
==============
 
 
File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\dnsapi.dll => File is digitally signed
C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed
 
 
**** End of log ****
 
 
MiniToolBox by Farbar  Version: 17-06-2016
Ran by SILVER (administrator) on 14-10-2017 at 03:26:38
Running from "C:\Users\SILVER\Downloads"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Model: HP Pavilion P6000 Series Manufacturer: Hewlett-Packard
Boot Mode: Normal
***********************************************************************
 
****
 
========================= IE Proxy Settings: 
 
============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
========================= FF Proxy Settings: 
 
============================== 
 
========================= Hosts content: 
 
=================================
========================= IP Configuration: 
 
================================
 
802.11n Wireless LAN Card = Wireless Network Connection (Connected)
ASUS USB-AC53 Nano USB Wieless adapter = Wireless Network Connection 2 
 
(Connected)
Intel® Gigabit CT Desktop Adapter = Local Area Connection (Hardware 
 
not present)
Realtek PCIe FE Family Controller = Local Area Connection 2 (Media 
 
disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global defaultcurhoplimit=64 icmpredirects=enabled
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : SILVER-PC
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : hsd1.co.comcast.net
 
Wireless LAN adapter Wireless Network Connection 2:
 
   Connection-specific DNS Suffix  . : hsd1.co.comcast.net
   Description . . . . . . . . . . . : ASUS USB-AC53 Nano USB Wieless 
 
adapter
   Physical Address. . . . . . . . . : 2C-4D-54-CC-EB-FF
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 
 
2601:283:4701:566c:b14f:7e1b:ac6f:f441(Preferred) 
   Temporary IPv6 Address. . . . . . : 
 
2601:283:4701:566c:3171:bd2:7eb2:63f(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::b14f:7e1b:ac6f:f441%15
 
(Preferred) 
   IPv4 Address. . . . . . . . . . . : 10.0.0.251(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Saturday, October 14, 2017 
 
3:00:52 AM
   Lease Expires . . . . . . . . . . : Saturday, October 21, 2017 
 
3:00:55 AM
   Default Gateway . . . . . . . . . : fe80::1256:11ff:feaa:4a9c%15
                                       10.0.0.1
   DHCP Server . . . . . . . . . . . : 10.0.0.1
   DHCPv6 IAID . . . . . . . . . . . : 422333780
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1C-BD-CD-49-68-05-
 
CA-1E-7C-CB
   DNS Servers . . . . . . . . . . . : 75.75.75.75
                                       75.75.76.76
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Ethernet adapter Local Area Connection 2:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Realtek PCIe FE Family 
 
Controller
   Physical Address. . . . . . . . . : 64-31-50-24-CB-E3
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Wireless Network Connection:
 
   Connection-specific DNS Suffix  . : hsd1.co.comcast.net
   Description . . . . . . . . . . . : 802.11n Wireless LAN Card
   Physical Address. . . . . . . . . : 1C-65-9D-B3-05-E3
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 
 
2601:283:4701:566c:c4be:1cec:82e1:7e8d(Preferred) 
   Temporary IPv6 Address. . . . . . : 
 
2601:283:4701:566c:3d8b:d13c:9c39:5b73(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::c4be:1cec:82e1:7e8d%11
 
(Preferred) 
   IPv4 Address. . . . . . . . . . . : 10.0.0.136(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Saturday, October 14, 2017 
 
3:00:52 AM
   Lease Expires . . . . . . . . . . : Saturday, October 21, 2017 
 
2:55:51 AM
   Default Gateway . . . . . . . . . : fe80::1256:11ff:feaa:4a9c%11
                                       10.0.0.1
   DHCP Server . . . . . . . . . . . : 10.0.0.1
   DHCPv6 IAID . . . . . . . . . . . : 186410397
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1C-BD-CD-49-68-05-
 
CA-1E-7C-CB
   DNS Servers . . . . . . . . . . . : 2001:558:feed::1
                                       2001:558:feed::2
                                       75.75.75.75
                                       75.75.76.76
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Tunnel adapter isatap.hsd1.co.comcast.net:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : hsd1.co.comcast.net
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Local Area Connection* 9:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-
 
Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  cdns01.comcast.net
Address:  75.75.75.75
 
Name:    google.com
Addresses:  2607:f8b0:400f:800::200e
  172.217.12.14
 
 
Pinging google.com [2607:f8b0:4005:809::200e] with 32 bytes of data:
Reply from 2607:f8b0:4005:809::200e: time=43ms 
Reply from 2607:f8b0:4005:809::200e: time=40ms 
 
Ping statistics for 2607:f8b0:4005:809::200e:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 40ms, Maximum = 43ms, Average = 41ms
Server:  cdns01.comcast.net
Address:  75.75.75.75
 
Name:    yahoo.com
Addresses:  2001:4998:44:204::a7
  2001:4998:58:c02::a9
  2001:4998:c:a06::2:4008
  98.138.253.109
  98.139.180.149
  206.190.36.45
 
 
Pinging yahoo.com [2001:4998:44:204::a7] with 32 bytes of data:
Reply from 2001:4998:44:204::a7: time=63ms 
Reply from 2001:4998:44:204::a7: time=61ms 
 
Ping statistics for 2001:4998:44:204::a7:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 61ms, Maximum = 63ms, Average = 62ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=64
Reply from 127.0.0.1: bytes=32 time<1ms TTL=64
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
=======================================================================
 
====
Interface List
 15...2c 4d 54 cc eb ff ......ASUS USB-AC53 Nano USB Wieless adapter
 14...64 31 50 24 cb e3 ......Realtek PCIe FE Family Controller
 11...1c 65 9d b3 05 e3 ......802.11n Wireless LAN Card
  1...........................Software Loopback Interface 1
 17...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 13...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
=======================================================================
 
====
 
IPv4 Route Table
=======================================================================
 
====
Active Routes:
Network Destination        Netmask          Gateway       Interface  
 
Metric
          0.0.0.0          0.0.0.0         10.0.0.1       10.0.0.136    
 
 25
          0.0.0.0          0.0.0.0         10.0.0.1       10.0.0.251    
 
 10
         10.0.0.0    255.255.255.0         On-link        10.0.0.136    
 
281
         10.0.0.0    255.255.255.0         On-link        10.0.0.251    
 
266
       10.0.0.136  255.255.255.255         On-link        10.0.0.136    
 
281
       10.0.0.251  255.255.255.255         On-link        10.0.0.251    
 
266
       10.0.0.255  255.255.255.255         On-link        10.0.0.136    
 
281
       10.0.0.255  255.255.255.255         On-link        10.0.0.251    
 
266
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    
 
306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    
 
306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    
 
306
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    
 
306
        224.0.0.0        240.0.0.0         On-link        10.0.0.251    
 
266
        224.0.0.0        240.0.0.0         On-link        10.0.0.136    
 
281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    
 
306
  255.255.255.255  255.255.255.255         On-link        10.0.0.251    
 
266
  255.255.255.255  255.255.255.255         On-link        10.0.0.136    
 
281
=======================================================================
 
====
Persistent Routes:
  None
 
IPv6 Route Table
=======================================================================
 
====
Active Routes:
 If Metric Network Destination      Gateway
 11    281 ::/0                     fe80::1256:11ff:feaa:4a9c
 15    266 ::/0                     fe80::1256:11ff:feaa:4a9c
  1    306 ::1/128                  On-link
 11     33 2601:283:4701:566c::/64  On-link
 15     18 2601:283:4701:566c::/64  On-link
 15    266 2601:283:4701:566c:3171:bd2:7eb2:63f/128
                                    On-link
 11    281 2601:283:4701:566c:3d8b:d13c:9c39:5b73/128
                                    On-link
 15    266 2601:283:4701:566c:b14f:7e1b:ac6f:f441/128
                                    On-link
 11    281 2601:283:4701:566c:c4be:1cec:82e1:7e8d/128
                                    On-link
 15    266 fe80::/64                On-link
 11    281 fe80::/64                On-link
 15    266 fe80::b14f:7e1b:ac6f:f441/128
                                    On-link
 11    281 fe80::c4be:1cec:82e1:7e8d/128
                                    On-link
  1    306 ff00::/8                 On-link
 15    266 ff00::/8                 On-link
 11    281 ff00::/8                 On-link
=======================================================================
 
====
Persistent Routes:
  None
========================= Winsock entries 
 
=====================================
 
Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft 
 
Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft 
 
Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft 
 
Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft 
 
Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft 
 
Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft 
 
Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft 
 
Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft 
 
Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft 
 
Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft 
 
Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft 
 
Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft 
 
Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft 
 
Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft 
 
Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft 
 
Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft 
 
Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft 
 
Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft 
 
Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft 
 
Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft 
 
Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft 
 
Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft 
 
Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft 
 
Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft 
 
Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft 
 
Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft 
 
Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft 
 
Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft 
 
Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft 
 
Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft 
 
Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft 
 
Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft 
 
Corporation)
 
========================= Event log errors: 
 
===============================
 
Application errors:
==================
Error: (10/14/2017 03:03:07 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent 
 
WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND 
 
TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/14/2017 03:03:03 AM) (Source: MSSQLSERVER) (User: )
Description: The operating system returned error 38(Reached the end of 
 
the file.) to SQL Server during a read at offset 0000000000000000 in 
 
file 'C:\Program Files\Microsoft SQL Server\MSSQL10_50.SILVER\MSSQL
 
\DATA\photos.mdf'. Additional messages in the SQL Server error log and 
 
system event log may provide more detail. This is a severe system-level 
 
error condition that threatens database integrity and must be corrected 
 
immediately. Complete a full database consistency check (DBCC CHECKDB). 
 
This error can be caused by many factors; for more information, see SQL 
 
Server Books Online.
 
Error: (10/14/2017 02:56:58 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent 
 
WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND 
 
TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/14/2017 02:56:16 AM) (Source: MSSQLSERVER) (User: )
Description: The operating system returned error 38(Reached the end of 
 
the file.) to SQL Server during a read at offset 0000000000000000 in 
 
file 'C:\Program Files\Microsoft SQL Server\MSSQL10_50.SILVER\MSSQL
 
\DATA\photos.mdf'. Additional messages in the SQL Server error log and 
 
system event log may provide more detail. This is a severe system-level 
 
error condition that threatens database integrity and must be corrected 
 
immediately. Complete a full database consistency check (DBCC CHECKDB). 
 
This error can be caused by many factors; for more information, see SQL 
 
Server Books Online.
 
Error: (10/11/2017 02:51:44 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent 
 
WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND 
 
TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/11/2017 02:51:34 PM) (Source: MSSQLSERVER) (User: )
Description: The operating system returned error 38(Reached the end of 
 
the file.) to SQL Server during a read at offset 0000000000000000 in 
 
file 'C:\Program Files\Microsoft SQL Server\MSSQL10_50.SILVER\MSSQL
 
\DATA\photos.mdf'. Additional messages in the SQL Server error log and 
 
system event log may provide more detail. This is a severe system-level 
 
error condition that threatens database integrity and must be corrected 
 
immediately. Complete a full database consistency check (DBCC CHECKDB). 
 
This error can be caused by many factors; for more information, see SQL 
 
Server Books Online.
 
Error: (10/11/2017 03:29:49 AM) (Source: MSSQLSERVER) (User: )
Description: The operating system returned error 38(Reached the end of 
 
the file.) to SQL Server during a read at offset 0000000000000000 in 
 
file 'C:\Program Files\Microsoft SQL Server\MSSQL10_50.SILVER\MSSQL
 
\DATA\photos.mdf'. Additional messages in the SQL Server error log and 
 
system event log may provide more detail. This is a severe system-level 
 
error condition that threatens database integrity and must be corrected 
 
immediately. Complete a full database consistency check (DBCC CHECKDB). 
 
This error can be caused by many factors; for more information, see SQL 
 
Server Books Online.
 
Error: (10/11/2017 03:29:46 AM) (Source: Report Server Windows Service 
 
(MSSQLSERVER)) (User: )
Description: Report Server Windows Service (MSSQLSERVER) cannot connect 
 
to the report server database.
 
Error: (10/11/2017 03:29:44 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent 
 
WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND 
 
TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/10/2017 01:09:39 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent 
 
WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND 
 
TargetInstance.LoadPercentage > 990x80041003
 
 
System errors:
=============
Error: (10/14/2017 03:02:37 AM) (Source: Service Control Manager) 
 
(User: )
Description: The Plays.tv Update Service service failed to start due to 
 
the following error: 
%%1053 = The service did not respond to the start or control request in 
 
a timely fashion.
 
 
Error: (10/14/2017 03:02:37 AM) (Source: Service Control Manager) 
 
(User: )
Description: A timeout was reached (30000 milliseconds) while waiting 
 
for the Plays.tv Update Service service to connect.
 
Error: (10/14/2017 03:01:45 AM) (Source: Service Control Manager) 
 
(User: )
Description: The SQL Server Integration Services 10.0 service failed to 
 
start due to the following error: 
%%1053 = The service did not respond to the start or control request in 
 
a timely fashion.
 
 
Error: (10/14/2017 03:01:45 AM) (Source: Service Control Manager) 
 
(User: )
Description: A timeout was reached (30000 milliseconds) while waiting 
 
for the SQL Server Integration Services 10.0 service to connect.
 
Error: (10/14/2017 02:55:49 AM) (Source: Service Control Manager) 
 
(User: )
Description: The Plays.tv Update Service service failed to start due to 
 
the following error: 
%%1053 = The service did not respond to the start or control request in 
 
a timely fashion.
 
 
Error: (10/14/2017 02:55:49 AM) (Source: Service Control Manager) 
 
(User: )
Description: A timeout was reached (30000 milliseconds) while waiting 
 
for the Plays.tv Update Service service to connect.
 
Error: (10/14/2017 02:55:00 AM) (Source: Service Control Manager) 
 
(User: )
Description: The SQL Server Integration Services 10.0 service failed to 
 
start due to the following error: 
%%1053 = The service did not respond to the start or control request in 
 
a timely fashion.
 
 
Error: (10/14/2017 02:55:00 AM) (Source: Service Control Manager) 
 
(User: )
Description: A timeout was reached (30000 milliseconds) while waiting 
 
for the SQL Server Integration Services 10.0 service to connect.
 
Error: (10/12/2017 07:06:02 AM) (Source: NetBT) (User: )
Description: A duplicate name has been detected on the TCP network.  
 
The IP address of
the computer that sent the message is in the data. Use nbtstat -n in a
command window to see which name is in the Conflict state.
 
Error: (10/12/2017 07:05:02 AM) (Source: NetBT) (User: )
Description: A duplicate name has been detected on the TCP network.  
 
The IP address of
the computer that sent the message is in the data. Use nbtstat -n in a
command window to see which name is in the Conflict state.
 
 
Microsoft Office Sessions:
=========================
Error: (10/14/2017 03:03:07 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent 
 
WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND 
 
TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/14/2017 03:03:03 AM) (Source: MSSQLSERVER)(User: )
Description: 38(Reached the end of the file.)read0000000000000000C:
 
\Program Files\Microsoft SQL Server\MSSQL10_50.SILVER\MSSQL\DATA
 
\photos.mdf
 
Error: (10/14/2017 02:56:58 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent 
 
WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND 
 
TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/14/2017 02:56:16 AM) (Source: MSSQLSERVER)(User: )
Description: 38(Reached the end of the file.)read0000000000000000C:
 
\Program Files\Microsoft SQL Server\MSSQL10_50.SILVER\MSSQL\DATA
 
\photos.mdf
 
Error: (10/11/2017 02:51:44 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent 
 
WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND 
 
TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/11/2017 02:51:34 PM) (Source: MSSQLSERVER)(User: )
Description: 38(Reached the end of the file.)read0000000000000000C:
 
\Program Files\Microsoft SQL Server\MSSQL10_50.SILVER\MSSQL\DATA
 
\photos.mdf
 
Error: (10/11/2017 03:29:49 AM) (Source: MSSQLSERVER)(User: )
Description: 38(Reached the end of the file.)read0000000000000000C:
 
\Program Files\Microsoft SQL Server\MSSQL10_50.SILVER\MSSQL\DATA
 
\photos.mdf
 
Error: (10/11/2017 03:29:46 AM) (Source: Report Server Windows Service 
 
(MSSQLSERVER))(User: )
Description: Report Server Windows Service (MSSQLSERVER)
 
Error: (10/11/2017 03:29:44 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent 
 
WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND 
 
TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/10/2017 01:09:39 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent 
 
WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND 
 
TargetInstance.LoadPercentage > 990x80041003
 
 
=========================== Installed Programs 
 
============================
 
360 Total Security (HKLM-x32\...\360TotalSecurity) (Version: 9.2.0.1164 
 
- 360 Security Center)
Adblock Plus for IE (32-bit and 64-bit) (HKLM\...\{77588F59-3C58-4675-
 
8EEE-998E5BC33CF4}) (Version: 1.4 - Eyeo GmbH)
AMD Software (HKLM\...\AMD Catalyst Install Manager) (Version: 
 
9.0.000.8 - Advanced Micro Devices, Inc.)
ASUS USB-AC53 Nano USB Wireless adapter Driver (HKLM-x32\...
 
\{B63CCD1C-A133-4DF8-8306-DA0387231152}) (Version: 1.0.0.3 - )
Backup and Sync from Google (HKLM-x32\...\{9AC75ED0-A54A-4AEA-9563-
 
87572879D91C}) (Version: 3.36.6721.3394 - Google, Inc.)
Catalyst Control Center Next Localization BR (HKLM\...\{85EC2DC7-901A-
 
C7A8-69CC-D14B5311C057}) (Version: 2017.0720.1902.32426 - Advanced 
 
Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization CHS (HKLM\...\{155ABE97-ABF9
 
-EE58-3270-334EF950F3A9}) (Version: 2017.0720.1902.32426 - Advanced 
 
Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization CHT (HKLM\...\{44167DA6-
 
B26A-A06B-213E-A481135FCBF0}) (Version: 2017.0720.1902.32426 - Advanced 
 
Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization CS (HKLM\...\{ED204021-2012-
 
F4F3-E495-F4AFD74D66FF}) (Version: 2017.0720.1902.32426 - Advanced 
 
Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization DA (HKLM\...\{1D12B9AD-21F1-
 
791A-6A85-47F27406282C}) (Version: 2017.0720.1902.32426 - Advanced 
 
Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization DE (HKLM\...\{0101153A-CA07-
 
4E2C-EF5E-D411604CF036}) (Version: 2017.0720.1902.32426 - Advanced 
 
Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization EL (HKLM\...\{3BBAB5EA-62DA-
 
2431-3A1F-3F89BBAE739D}) (Version: 2017.0720.1902.32426 - Advanced 
 
Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization FI (HKLM\...\{2F028509-06B7-
 
9869-5FD6-1F367A0B5827}) (Version: 2017.0720.1902.32426 - Advanced 
 
Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization FR (HKLM\...\{8A5107B8-9CC4-
 
141F-141D-B1952B84A62A}) (Version: 2017.0720.1902.32426 - Advanced 
 
Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization HU (HKLM\...\{BFDF75E6-EBBE-
 
FD30-7DED-A80A072A0452}) (Version: 2017.0720.1902.32426 - Advanced 
 
Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization IT (HKLM\...\{665B0E99-0560-
 
6850-876C-259CC785D49A}) (Version: 2017.0720.1902.32426 - Advanced 
 
Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization JA (HKLM\...\{8191CEE4-C7AB-
 
5A02-4587-9D12B6B443F2}) (Version: 2017.0720.1902.32426 - Advanced 
 
Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization KO (HKLM\...\{E3D88B8D-BB11-
 
D376-C3C6-EF7D0F8DD725}) (Version: 2017.0720.1902.32426 - Advanced 
 
Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization NL (HKLM\...\{8831C53E-B6FA-
 
3DE6-FB39-66BD5019F083}) (Version: 2017.0720.1902.32426 - Advanced 
 
Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization NO (HKLM\...\{CB203E05-4AAA-
 
9076-7D8B-5D7CAD7F0D39}) (Version: 2017.0720.1902.32426 - Advanced 
 
Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization PL (HKLM\...\{4166E94C-7758-
 
3D0E-1518-05BF181FBA21}) (Version: 2017.0720.1902.32426 - Advanced 
 
Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization RU (HKLM\...\{E2D25167-8913-
 
E00E-6755-270D9010DF62}) (Version: 2017.0720.1902.32426 - Advanced 
 
Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization SV (HKLM\...\{4BE67694-29C6-
 
6A69-85E4-D06EFCA12846}) (Version: 2017.0720.1902.32426 - Advanced 
 
Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization TH (HKLM\...\{7B1A228A-7D97-
 
3209-B386-AA878D3555C5}) (Version: 2017.0720.1902.32426 - Advanced 
 
Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization TR (HKLM\...\{54603A0D-55EB-
 
44D8-0D79-4B7CB94AD6B7}) (Version: 2017.0720.1902.32426 - Advanced 
 
Micro Devices, Inc.) Hidden
CCleaner (HKLM\...\CCleaner) (Version: 5.35 - Piriform)
Cisco EAP-FAST Module (HKLM-x32\...\{64BF0187-F3D2-498B-99EA-
 
163AF9AE6EC9}) (Version: 2.2.14 - Cisco Systems, Inc.)
Cisco LEAP Module (HKLM-x32\...\{AF312B06-5C5C-468E-89B3-BE6DE2645722}) 
 
(Version: 1.0.19 - Cisco Systems, Inc.)
Cisco PEAP Module (HKLM-x32\...\{0A4EF0E6-A912-4CDE-A7F3-6E56E7C13A2F}) 
 
(Version: 1.1.6 - Cisco Systems, Inc.)
Defraggler (HKLM\...\Defraggler) (Version: 2.21 - Piriform)
Dropbox (HKLM-x32\...\Dropbox) (Version: 36.4.22 - Dropbox, Inc.)
Dropbox Update Helper (HKLM-x32\...\{099218A5-A723-43DC-8DB5-
 
6173656A1E94}) (Version: 1.3.65.1 - Dropbox, Inc.) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 61.0.3163.100 - 
 
Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-
 
B07A5498B4CA}) (Version: 1.3.33.5 - Google Inc.) Hidden
HP Officejet Pro 8600 Basic Device Software (HKLM\...\{791A06E2-340F-
 
43B0-8FAB-62D151339362}) (Version: 28.0.1315.0 - Hewlett-Packard Co.)
HP Support Assistant (HKLM-x32\...\{05F81C27-62A5-4A0C-8519-
 
60CB66CF87C6}) (Version: 8.5.37.19 - HP Inc.)
HP Support Solutions Framework (HKLM-x32\...\{183BD477-774B-4700-B40B-
 
EE43886E74D2}) (Version: 12.8.37.11 - HP Inc.)
Java 8 Update 66 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218066F0}) 
 
(Version: 8.0.660.18 - Oracle Corporation)
LogMeIn (HKLM-x32\...\{673256EA-8FED-418A-8B76-950D7188CE28}) (Version: 
 
4.1.9954 - LogMeIn, Inc.)
LogMeIn Client (HKLM-x32\...\{DBECEFDA-F00A-48F8-B507-7E0BE6BBFE58}) 
 
(Version: 1.3.3212 - LogMeIn, Inc.)
Malwarebytes Anti-Malware version 2.1.6.1022 (HKLM-x32\...\Malwarebytes 
 
Anti-Malware_is1) (Version: 2.1.6.1022 - Malwarebytes Corporation)
Microsoft .NET Framework 4.7 (HKLM\...\{92FB6C44-E685-45AD-9B20-
 
CADF4CABA132} - 1033) (Version: 4.7.02053 - Microsoft Corporation)
Microsoft Office 2000 Professional (HKLM-x32\...\{00010409-78E1-11D2-
 
B60F-006097C998E7}) (Version: 9.00.2720 - Microsoft Corporation)
Microsoft Office 2003 Web Components (HKLM-x32\...\{90120000-00A4-0409
 
-0000-0000000FF1CE}) (Version: 12.0.6213.1000 - Microsoft Corporation)
Microsoft Report Viewer Redistributable 2008 SP1 (HKLM-x32\...
 
\Microsoft Report Viewer Redistributable 2008 (KB971119)) (Version:  - 
 
Microsoft Corporation)
Microsoft SQL Server 2008 R2 (64-bit) (HKLM\...\Microsoft SQL Server 
 
2008 R2) (Version:  - Microsoft Corporation)
Microsoft SQL Server 2008 R2 Books Online (HKLM-x32\...\{74F7B314-0507
 
-4F91-9A4E-B6C9B027E410}) (Version: 10.50.1600.1 - Microsoft 
 
Corporation)
Microsoft SQL Server 2008 R2 Native Client (HKLM\...\{2180B33F-3225-
 
423E-BBC1-7798CFD3CD1F}) (Version: 10.50.1600.1 - Microsoft 
 
Corporation)
Microsoft SQL Server 2008 R2 Policies (HKLM-x32\...\{D21BC5B2-CBAC-
 
48FA-A701-B5A63C1CA7B8}) (Version: 10.50.1600.1 - Microsoft 
 
Corporation)
Microsoft SQL Server 2008 R2 Setup (English) (HKLM\...\{6D10FB2C-82A9-
 
40F2-91D0-7BE64CF0DAF2}) (Version: 10.50.1600.1 - Microsoft 
 
Corporation)
Microsoft SQL Server 2008 R2 Upgrade Advisor (HKLM\...\{962BAEA5-DE95-
 
47B0-8D62-BC6DF8123C87}) (Version: 10.50.1600.1 - Microsoft 
 
Corporation)
Microsoft SQL Server 2008 Setup Support Files  (HKLM\...\{B40EE88B-
 
400A-4266-A17B-E3DE64E94431}) (Version: 10.1.2731.0 - Microsoft 
 
Corporation)
Microsoft SQL Server Browser (HKLM-x32\...\{BF9BF038-FE03-429D-9B26-
 
2FA0FD756052}) (Version: 10.50.1600.1 - Microsoft Corporation)
Microsoft SQL Server Compact 3.5 SP2 ENU (HKLM-x32\...\{3A9FC03D-C685-
 
4831-94CF-4EDFD3749497}) (Version: 3.5.8080.0 - Microsoft Corporation)
Microsoft SQL Server Compact 3.5 SP2 Query Tools ENU (HKLM-x32\...
 
\{DDFD8348-058C-4F4B-85E5-6D740D4AB3FE}) (Version: 3.5.8080.0 - 
 
Microsoft Corporation)
Microsoft SQL Server System CLR Types (x64) (HKLM\...\{4701DEDE-1888-
 
49E0-BAE5-857875924CA2}) (Version: 10.50.1600.1 - Microsoft 
 
Corporation)
Microsoft SQL Server VSS Writer (HKLM\...\{288D79EE-A2D1-42AF-9597-
 
B0ADCC23A8ED}) (Version: 10.50.1600.1 - Microsoft Corporation)
Microsoft Sync Framework Runtime v1.0 (x64) (HKLM\...\{53D7A054-4598-
 
4947-A159-E8FCC77720AB}) (Version: 1.0.1215.0 - Microsoft Corporation)
Microsoft Sync Services for ADO.NET v2.0 (x64) (HKLM\...\{817BCC2B-
 
76A8-4C8B-8B55-FD916C6969CC}) (Version: 2.0.1215.0 - Microsoft 
 
Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-
 
x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - 
 
Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...
 
\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - 
 
Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-
 
x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - 
 
Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 (HKLM-
 
x32\...\{15134cb0-b767-4960-a911-f2d16ae54797}) (Version: 11.0.50727.1 
 
- Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 (HKLM-
 
x32\...\{22154f09-719a-4619-bb71-5b3356999fbf}) (Version: 11.0.50727.1 
 
- Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-
 
x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 
 
- Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-
 
x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 
 
- Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24123 (HKLM-
 
x32\...\{2cbcedbb-f38c-48a3-a3e1-6c6fd821a7f4}) (Version: 14.0.24123.0 
 
- Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24123 (HKLM-
 
x32\...\{206898cc-4b41-4d98-ac28-9f9ae57f91fe}) (Version: 14.0.24123.0 
 
- Microsoft Corporation)
Microsoft Visual Studio 2008 Shell (integrated mode) - ENU (HKLM-
 
x32\...\{BA0C9AAF-1327-3F06-B49C-349B4BE8F740}) (Version: 9.0.30729 - 
 
Microsoft Corporation)
Microsoft Visual Studio 6.0 Professional Edition (HKLM-x32\...\Visual 
 
Studio 6.0 Professional Edition) (Version:  - )
Microsoft Visual Studio Tools for Applications 2.0 - ENU (HKLM-x32\...
 
\{4ECF4BDC-8387-329A-ABE9-CF5798F84BB2}) (Version: 9.0.35191 - 
 
Microsoft Corporation)
Microsoft Web Publishing Wizard 1.53 (HKLM-x32\...\WebPost) (Version:  
 
- )
Mozilla Firefox 56.0 (x64 en-US) (HKLM\...\Mozilla Firefox 56.0 (x64 
 
en-US)) (Version: 56.0 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) 
 
(Version: 56.0 - Mozilla)
Opera Stable 48.0.2685.39 (HKLM-x32\...\Opera 48.0.2685.39) (Version: 
 
48.0.2685.39 - Opera Software)
PlaysTV (HKLM-x32\...\PlaysTV) (Version: 1.8.10-r110239-release - 
 
Plays.tv, LLC)
Raptr (HKLM-x32\...\Raptr) (Version: 5.2.10-r123135-release - Raptr, 
 
Inc)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-
 
4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6196 - Realtek Semiconductor 
 
Corp.)
Spotify (HKCU\...\Spotify) (Version: 1.0.65.320.gac7a8e02 - Spotify AB)
SQL Server 2008 R2 Analysis Services (HKLM\...\{6E2EE862-FEF9-408A-
 
90BB-F5B4EC129C8E}) (Version: 10.50.1600.1 - Microsoft Corporation) 
 
Hidden
SQL Server 2008 R2 Analysis Services (HKLM\...\{F01EC9B9-21B4-441E-
 
958A-1E01098B03BE}) (Version: 10.50.1600.1 - Microsoft Corporation) 
 
Hidden
SQL Server 2008 R2 BI Development Studio (HKLM\...\{1330309E-64D3-43F4
 
-AA18-BC856182B5DB}) (Version: 10.50.1600.1 - Microsoft Corporation) 
 
Hidden
SQL Server 2008 R2 BI Development Studio (HKLM\...\{312E8540-0799-45D5
 
-A02E-DFB8FCA93CCA}) (Version: 10.50.1600.1 - Microsoft Corporation) 
 
Hidden
SQL Server 2008 R2 Client Tools (HKLM\...\{2D2601B6-157F-4F88-B66B-
 
B52DB21EAB2D}) (Version: 10.50.1600.1 - Microsoft Corporation) Hidden
SQL Server 2008 R2 Client Tools (HKLM\...\{B5FE23CC-0151-4595-84C3-
 
F1DE6F44FE9B}) (Version: 10.50.1600.1 - Microsoft Corporation) Hidden
SQL Server 2008 R2 Common Files (HKLM\...\{234F6B0D-10AE-4BB7-B2F3-
 
E48D4861952D}) (Version: 10.50.1600.1 - Microsoft Corporation) Hidden
SQL Server 2008 R2 Common Files (HKLM\...\{36F70DEE-1EBF-4707-AFA2-
 
E035EEAEBAA1}) (Version: 10.50.1600.1 - Microsoft Corporation) Hidden
SQL Server 2008 R2 Database Engine Services (HKLM\...\{FA7394B8-CE65-
 
4F9E-AC99-F372AD365424}) (Version: 10.50.1600.1 - Microsoft 
 
Corporation) Hidden
SQL Server 2008 R2 Database Engine Services (HKLM\...\{FBD367D1-642F-
 
47CF-B79B-9BE48FB34007}) (Version: 10.50.1600.1 - Microsoft 
 
Corporation) Hidden
SQL Server 2008 R2 Database Engine Shared (HKLM\...\{A2122A9C-A699-
 
4365-ADF8-68FEAC125D61}) (Version: 10.50.1600.1 - Microsoft 
 
Corporation) Hidden
SQL Server 2008 R2 Database Engine Shared (HKLM\...\{C942A025-A840-
 
4BF2-8987-849C0DD44574}) (Version: 10.50.1600.1 - Microsoft 
 
Corporation) Hidden
SQL Server 2008 R2 Full text search (HKLM\...\{9DFA5914-C275-42E0-
 
810E-C88E46A7F9EA}) (Version: 10.50.1600.1 - Microsoft Corporation) 
 
Hidden
SQL Server 2008 R2 Integration Services (HKLM\...\{7709926E-A1EA-43F1-
 
ADD8-C066BDB97B54}) (Version: 10.50.1600.1 - Microsoft Corporation) 
 
Hidden
SQL Server 2008 R2 Integration Services (HKLM\...\{A4E14A4D-EA7B-4914-
 
9BBF-504401F3D4F7}) (Version: 10.50.1600.1 - Microsoft Corporation) 
 
Hidden
SQL Server 2008 R2 Management Studio (HKLM\...\{51E5BC99-A087-4CFF-
 
8D93-462903EA7E12}) (Version: 10.50.1600.1 - Microsoft Corporation) 
 
Hidden
SQL Server 2008 R2 Management Studio (HKLM\...\{72AB7E6F-BC24-481E-
 
8C45-1AB5B3DD795D}) (Version: 10.50.1600.1 - Microsoft Corporation) 
 
Hidden
SQL Server 2008 R2 Reporting Services (HKLM\...\{0C270C59-8706-42B8-
 
A2AD-6E5EE18BC90B}) (Version: 10.50.1600.1 - Microsoft Corporation) 
 
Hidden
SQL Server 2008 R2 Reporting Services (HKLM\...\{2453DBC8-ACC4-4711-
 
BD03-0C15353AA3D8}) (Version: 10.50.1600.1 - Microsoft Corporation) 
 
Hidden
Sql Server Customer Experience Improvement Program (HKLM\...
 
\{F31183CF-E10F-4DE1-BB59-6C0FF38E481E}) (Version: 10.50.1600.1 - 
 
Microsoft Corporation) Hidden
Synology Assistant (remove only) (HKLM-x32\...\Synology Assistant) 
 
(Version:  - )
Synology Cloud Station (remove only) (HKLM\...\Synology Cloud Station) 
 
(Version: 3.1.3320 - Synology, Inc.)
Synology Data Replicator  3 (HKLM-x32\...\{8E310838-457C-4269-B177-
 
3EFB300CBDDC}) (Version: 1.0.0.0 - Synology Inc.)
Vulkan Run Time Libraries 1.0.51.0 (HKLM\...\VulkanRT1.0.51.0) 
 
(Version: 1.0.51.0 - LunarG, Inc.)
Vulkan Run Time Libraries 1.0.54.0 (HKLM\...\VulkanRT1.0.54.0) 
 
(Version: 1.0.54.0 - LunarG, Inc.) Hidden
Vulkan Run Time Libraries 1.0.54.0 (HKLM\...\VulkanRT1.0.54.0-2) 
 
(Version: 1.0.54.0 - LunarG, Inc.)
 
========================= Devices: ================================
 
Name: Intel® Gigabit CT Desktop Adapter
Description: Intel® Gigabit CT Desktop Adapter
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Intel
Service: e1qexpress
Device ID: PCI
 
\VEN_8086&DEV_10D3&SUBSYS_A01F8086&REV_00\4&3B43D722&0&0038
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable 
 
Device". This starts the Enable Device wizard. Follow the instructions.
 
Name: Universal Serial Bus (USB) Controller
Description: Universal Serial Bus (USB) Controller
Class Guid: 
Manufacturer: 
Service: 
Device ID: PCI
 
\VEN_1033&DEV_0194&SUBSYS_00000000&REV_04\4&380E9A1D&0&0048
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update 
 
Driver", which starts the Hardware Update wizard.
 
 
========================= Memory info: 
 
===================================
 
Percentage of memory in use: 71%
Total physical RAM: 4095.29 MB
Available physical RAM: 1172.58 MB
Total Virtual: 8188.75 MB
Available Virtual: 3947.27 MB
 
========================= Partitions: 
 
=====================================
 
1 Drive c: () (Fixed) (Total:2047.9 GB) (Free:1986.52 GB) NTFS
 
========================= Users: 
 
========================================
 
User accounts for \\SILVER-PC
 
Administrator            Guest                    LogMeInRemoteUser     
 
   
SILVER                   
 
========================= Restore Points 
 
==================================
 
28-09-2017 09:00:11 Windows Update
03-10-2017 12:34:19 Windows Update
10-10-2017 07:15:26 Windows Update
11-10-2017 09:00:31 Windows Update
11-10-2017 22:39:17 Installed LogMeIn
 
**** End of log ****
 
Malwarebytes
www.malwarebytes.com
 
-Log Details-
Scan Date: 10/14/17
Scan Time: 3:32 AM
Log File: 9bdb6dc8-b0c2-11e7-9d05-64315024cbe3.json
Administrator: Yes
 
-Software Information-
Version: 3.2.2.2029
Components Version: 1.0.212
Update Package Version: 1.0.3009
License: Trial
 
-System Information-
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: SILVER-PC\SILVER
 
-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 363027
Threats Detected: 0
(No malicious items detected)
Threats Quarantined: 0
(No malicious items detected)
Time Elapsed: 3 min, 24 sec
 
-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Detect
PUM: Detect
 
-Scan Details-
Process: 0
(No malicious items detected)
 
Module: 0
(No malicious items detected)
 
Registry Key: 0
(No malicious items detected)
 
Registry Value: 0
(No malicious items detected)
 
Registry Data: 0
(No malicious items detected)
 
Data Stream: 0
(No malicious items detected)
 
Folder: 0
(No malicious items detected)
 
File: 0
(No malicious items detected)
 
Physical Sector: 0
(No malicious items detected)
 
 
(end)
 
---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.09.3.1001
 
© Malwarebytes Corporation 2011-2012
 
OS version: 6.1.7601 Windows 7 Service Pack 1 x64
 
Account is Administrative
 
Internet Explorer version: 11.0.9600.18816
 
File system is: NTFS
Disk drives: C:\ DRIVE_FIXED
CPU speed: 3.000000 GHz
Memory total: 4294217728, free: 1398382592
 
Downloaded database version: v2017.10.14.02
MBAMFileIO::WriteFile
Downloaded database version: v2017.09.13.01
Downloaded database version: v2017.09.13.01
MBAMFileIO::WriteFile
=======================================
Initializing...
------------ Kernel report ------------
     10/14/2017 03:39:45
------------ Loaded modules -----------
\SystemRoot\system32\ntoskrnl.exe
\SystemRoot\system32\hal.dll
\SystemRoot\system32\kdcom.dll
\SystemRoot\system32\mcupdate_AuthenticAMD.dll
\SystemRoot\system32\PSHED.dll
\SystemRoot\system32\CLFS.SYS
\SystemRoot\system32\CI.dll
\SystemRoot\system32\drivers\Wdf01000.sys
\SystemRoot\system32\drivers\WDFLDR.SYS
\SystemRoot\system32\drivers\ACPI.sys
\SystemRoot\system32\drivers\WMILIB.SYS
\SystemRoot\system32\drivers\msisadrv.sys
\SystemRoot\system32\drivers\pci.sys
\SystemRoot\system32\drivers\vdrvroot.sys
\SystemRoot\System32\drivers\partmgr.sys
\SystemRoot\system32\drivers\volmgr.sys
\SystemRoot\System32\drivers\volmgrx.sys
\SystemRoot\System32\drivers\mountmgr.sys
\SystemRoot\system32\drivers\atapi.sys
\SystemRoot\system32\drivers\ataport.SYS
\SystemRoot\system32\drivers\msahci.sys
\SystemRoot\system32\drivers\PCIIDEX.SYS
\SystemRoot\system32\DRIVERS\amd_sata.sys
\SystemRoot\system32\DRIVERS\storport.sys
\SystemRoot\system32\DRIVERS\amd_xata.sys
\SystemRoot\system32\drivers\amdxata.sys
\SystemRoot\system32\drivers\fltmgr.sys
\SystemRoot\system32\drivers\fileinfo.sys
\SystemRoot\System32\Drivers\Ntfs.sys
\SystemRoot\System32\Drivers\msrpc.sys
\SystemRoot\System32\Drivers\ksecdd.sys
\SystemRoot\System32\Drivers\cng.sys
\SystemRoot\System32\drivers\pcw.sys
\SystemRoot\System32\Drivers\Fs_Rec.sys
\SystemRoot\system32\drivers\ndis.sys
\SystemRoot\system32\drivers\NETIO.SYS
\SystemRoot\System32\Drivers\ksecpkg.sys
\SystemRoot\System32\drivers\tcpip.sys
\SystemRoot\System32\drivers\fwpkclnt.sys
\SystemRoot\system32\drivers\vmstorfl.sys
\SystemRoot\system32\drivers\volsnap.sys
\SystemRoot\System32\Drivers\spldr.sys
\SystemRoot\System32\drivers\rdyboost.sys
\SystemRoot\System32\Drivers\mup.sys
\SystemRoot\System32\drivers\hwpolicy.sys
\SystemRoot\System32\DRIVERS\fvevol.sys
\SystemRoot\system32\drivers\disk.sys
\SystemRoot\system32\drivers\CLASSPNP.SYS
\SystemRoot\system32\DRIVERS\cdrom.sys
\SystemRoot\system32\DRIVERS\360Box64.sys
\SystemRoot\system32\DRIVERS\360FsFlt.sys
\SystemRoot\System32\Drivers\Null.SYS
\SystemRoot\System32\Drivers\Beep.SYS
\SystemRoot\System32\drivers\vga.sys
\SystemRoot\System32\drivers\VIDEOPRT.SYS
\SystemRoot\System32\drivers\watchdog.sys
\SystemRoot\System32\DRIVERS\RDPCDD.sys
\SystemRoot\system32\drivers\rdpencdd.sys
\SystemRoot\system32\drivers\rdprefmp.sys
\SystemRoot\System32\Drivers\Msfs.SYS
\SystemRoot\System32\Drivers\Npfs.SYS
\SystemRoot\system32\DRIVERS\tdx.sys
\SystemRoot\system32\DRIVERS\TDI.SYS
\SystemRoot\system32\drivers\afd.sys
\SystemRoot\System32\DRIVERS\netbt.sys
\SystemRoot\system32\DRIVERS\wfplwf.sys
\SystemRoot\system32\DRIVERS\pacer.sys
\SystemRoot\system32\DRIVERS\vwififlt.sys
\SystemRoot\system32\DRIVERS\netbios.sys
\SystemRoot\system32\DRIVERS\wanarp.sys
\SystemRoot\system32\DRIVERS\termdd.sys
\SystemRoot\system32\DRIVERS\rdbss.sys
\SystemRoot\system32\drivers\nsiproxy.sys
\SystemRoot\system32\DRIVERS\mssmbios.sys
\SystemRoot\System32\drivers\discache.sys
\SystemRoot\system32\drivers\csc.sys
\SystemRoot\System32\Drivers\dfsc.sys
\SystemRoot\system32\DRIVERS\blbdrive.sys
\SystemRoot\system32\DRIVERS\BAPIDRV64.sys
\SystemRoot\system32\DRIVERS\tunnel.sys
\SystemRoot\system32\DRIVERS\amdppm.sys
\SystemRoot\system32\DRIVERS\atikmpag.sys
\SystemRoot\system32\DRIVERS\atikmdag.sys
\SystemRoot\System32\drivers\dxgkrnl.sys
\SystemRoot\System32\drivers\dxgmms1.sys
\SystemRoot\system32\DRIVERS\HDAudBus.sys
\SystemRoot\system32\DRIVERS\netr28x.sys
\SystemRoot\system32\DRIVERS\vwifibus.sys
\SystemRoot\system32\DRIVERS\Rt64win7.sys
\SystemRoot\system32\drivers\usbohci.sys
\SystemRoot\system32\drivers\USBPORT.SYS
\SystemRoot\system32\drivers\usbehci.sys
\SystemRoot\system32\DRIVERS\wmiacpi.sys
\SystemRoot\system32\DRIVERS\CompositeBus.sys
\SystemRoot\system32\DRIVERS\lmimirr.sys
\SystemRoot\system32\DRIVERS\AgileVpn.sys
\SystemRoot\system32\DRIVERS\rasl2tp.sys
\SystemRoot\system32\DRIVERS\ndistapi.sys
\SystemRoot\system32\DRIVERS\ndiswan.sys
\SystemRoot\system32\DRIVERS\raspppoe.sys
\SystemRoot\system32\DRIVERS\raspptp.sys
\SystemRoot\system32\DRIVERS\rassstp.sys
\SystemRoot\system32\DRIVERS\rdpbus.sys
\SystemRoot\system32\DRIVERS\kbdclass.sys
\SystemRoot\system32\DRIVERS\mouclass.sys
\SystemRoot\system32\DRIVERS\serscan.sys
\SystemRoot\system32\drivers\ksthunk.sys
\SystemRoot\system32\drivers\ks.sys
\SystemRoot\system32\DRIVERS\swenum.sys
\SystemRoot\system32\DRIVERS\umbus.sys
\SystemRoot\system32\DRIVERS\busenum.sys
\SystemRoot\system32\DRIVERS\USBD.SYS
\SystemRoot\system32\drivers\usbhub.sys
\SystemRoot\System32\Drivers\NDProxy.SYS
\SystemRoot\system32\drivers\AtihdW76.sys
\SystemRoot\system32\drivers\portcls.sys
\SystemRoot\system32\drivers\drmk.sys
\SystemRoot\system32\drivers\RTKVHD64.sys
\SystemRoot\System32\Drivers\crashdmp.sys
\SystemRoot\System32\Drivers\dump_diskdump.sys
\SystemRoot\System32\Drivers\dump_amd_sata.sys
\SystemRoot\System32\Drivers\dump_dumpfve.sys
\SystemRoot\System32\win32k.sys
\SystemRoot\System32\drivers\Dxapi.sys
\SystemRoot\system32\DRIVERS\rtwlanu.sys
\SystemRoot\system32\DRIVERS\hidusb.sys
\SystemRoot\system32\DRIVERS\HIDCLASS.SYS
\SystemRoot\system32\DRIVERS\HIDPARSE.SYS
\SystemRoot\system32\drivers\usbccgp.sys
\SystemRoot\system32\DRIVERS\USBSTOR.SYS
\SystemRoot\system32\DRIVERS\mouhid.sys
\SystemRoot\system32\DRIVERS\kbdhid.sys
\SystemRoot\system32\DRIVERS\monitor.sys
\SystemRoot\System32\TSDDD.dll
\SystemRoot\System32\cdd.dll
\SystemRoot\system32\drivers\luafv.sys
\SystemRoot\system32\DRIVERS\lltdio.sys
\SystemRoot\system32\DRIVERS\nwifi.sys
\SystemRoot\system32\DRIVERS\ndisuio.sys
\SystemRoot\system32\DRIVERS\rspndr.sys
\SystemRoot\system32\drivers\HTTP.sys
\SystemRoot\system32\DRIVERS\bowser.sys
\SystemRoot\System32\drivers\mpsdrv.sys
\SystemRoot\system32\DRIVERS\mrxsmb.sys
\SystemRoot\system32\DRIVERS\mrxsmb10.sys
\SystemRoot\system32\DRIVERS\mrxsmb20.sys
\??\C:\Program Files\AMD\ATI.ACE\Fuel\amd64\AODDriver2.sys
\??\C:\Windows\system32\drivers\LMIInfo.sys
\??\C:\Windows\system32\drivers\LMIRfsDriver.sys
\SystemRoot\system32\drivers\peauth.sys
\SystemRoot\System32\DRIVERS\srvnet.sys
\SystemRoot\System32\drivers\tcpipreg.sys
\SystemRoot\System32\DRIVERS\srv2.sys
\SystemRoot\System32\DRIVERS\srv.sys
\SystemRoot\System32\Drivers\360AntiHacker64.sys
\SystemRoot\system32\drivers\WudfPf.sys
\SystemRoot\system32\DRIVERS\WUDFRd.sys
\SystemRoot\system32\DRIVERS\360AvFlt.sys
\SystemRoot\system32\DRIVERS\asyncmac.sys
\SystemRoot\System32\Drivers\mbamswissarmy.sys
\SystemRoot\system32\DRIVERS\mbam.sys
\??\C:\Windows\system32\drivers\mbae64.sys
\SystemRoot\System32\Drivers\MbamChameleon.sys
\SystemRoot\system32\DRIVERS\farflt.sys
\SystemRoot\system32\DRIVERS\mwac.sys
\Windows\System32\ntdll.dll
\Windows\System32\smss.exe
\Windows\System32\apisetschema.dll
\Windows\System32\autochk.exe
\Windows\System32\difxapi.dll
\Windows\System32\kernel32.dll
\Windows\System32\normaliz.dll
\Windows\System32\imm32.dll
\Windows\System32\oleaut32.dll
\Windows\System32\clbcatq.dll
\Windows\System32\msctf.dll
\Windows\System32\ole32.dll
\Windows\System32\shell32.dll
\Windows\System32\urlmon.dll
\Windows\System32\ws2_32.dll
\Windows\System32\usp10.dll
\Windows\System32\lpk.dll
\Windows\System32\psapi.dll
\Windows\System32\imagehlp.dll
\Windows\System32\user32.dll
\Windows\System32\wininet.dll
\Windows\System32\setupapi.dll
\Windows\System32\iertutil.dll
\Windows\System32\sechost.dll
\Windows\System32\advapi32.dll
\Windows\System32\shlwapi.dll
\Windows\System32\comdlg32.dll
\Windows\System32\gdi32.dll
\Windows\System32\rpcrt4.dll
\Windows\System32\Wldap32.dll
\Windows\System32\msvcrt.dll
\Windows\System32\nsi.dll
\Windows\System32\api-ms-win-downlevel-version-l1-1-0.dll
\Windows\System32\comctl32.dll
\Windows\System32\wintrust.dll
\Windows\System32\cfgmgr32.dll
\Windows\System32\userenv.dll
\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll
\Windows\System32\api-ms-win-downlevel-advapi32-l1-1-0.dll
\Windows\System32\api-ms-win-downlevel-ole32-l1-1-0.dll
\Windows\System32\KernelBase.dll
\Windows\System32\api-ms-win-downlevel-normaliz-l1-1-0.dll
\Windows\System32\api-ms-win-downlevel-shlwapi-l1-1-0.dll
\Windows\System32\devobj.dll
\Windows\System32\crypt32.dll
\Windows\System32\msasn1.dll
\Windows\System32\profapi.dll
\Windows\SysWOW64\normaliz.dll
----------- End -----------
Done!
 
Scan started
Database versions:
  main:    v2014.11.18.05
  rootkit: v2014.11.12.01
 
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, 
 
MFTIndexSize = 4096 bytes
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, 
 
MFTIndexSize = 4096 bytes
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, 
 
MFTIndexSize = 4096 bytes
Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...
Done!
Drive 0
This is a System drive
Scanning MBR on drive 0...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: CAAFC3B1
 
Partition information:
 
    Partition 0 type is Primary (0x7)
    Partition is ACTIVE.
    Partition starts at LBA: 2048  Numsec = 204800
    Partition is bootable
    Partition file system is NTFS
 
    Partition 1 type is Primary (0x7)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 206848  Numsec = 4294760448
    Partition is not bootable
    Partition file system is NTFS
 
    Partition 2 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0
    Partition is not bootable
 
    Partition 3 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0
    Partition is not bootable
 
Disk Size: 3000592982016 bytes
Sector size: 512 bytes
 
Done!
Physical Sector Size: 0
Drive: 1, DevicePointer: 0xfffffa800bfdc790, DeviceName: \Device
 
\Harddisk1\DR1\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xfffffa8009b91b90, DeviceName: Unknown, DriverName: 
 
\Driver\partmgr\
DevicePointer: 0xfffffa800bfdc790, DeviceName: \Device\Harddisk1\DR1\, 
 
DriverName: \Driver\Disk\
DevicePointer: 0xfffffa80062aab60, DeviceName: \Device\0000007c\, 
 
DriverName: \Driver\USBSTOR\
------------ End ----------
Physical Sector Size: 0
Drive: 2, DevicePointer: 0xfffffa800bfe0790, DeviceName: \Device
 
\Harddisk2\DR2\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xfffffa800c854b90, DeviceName: Unknown, DriverName: 
 
\Driver\partmgr\
DevicePointer: 0xfffffa800bfe0790, DeviceName: \Device\Harddisk2\DR2\, 
 
DriverName: \Driver\Disk\
DevicePointer: 0xfffffa8006266b60, DeviceName: \Device\0000007d\, 
 
DriverName: \Driver\USBSTOR\
------------ End ----------
Physical Sector Size: 0
Drive: 3, DevicePointer: 0xfffffa800bfcc790, DeviceName: \Device
 
\Harddisk3\DR3\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xfffffa800c84eb90, DeviceName: Unknown, DriverName: 
 
\Driver\partmgr\
DevicePointer: 0xfffffa800bfcc790, DeviceName: \Device\Harddisk3\DR3\, 
 
DriverName: \Driver\Disk\
DevicePointer: 0xfffffa800bffdb60, DeviceName: \Device\0000007e\, 
 
DriverName: \Driver\USBSTOR\
------------ End ----------
Physical Sector Size: 0
Drive: 4, DevicePointer: 0xfffffa800be63790, DeviceName: \Device
 
\Harddisk4\DR4\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xfffffa8009b92b90, DeviceName: Unknown, DriverName: 
 
\Driver\partmgr\
DevicePointer: 0xfffffa800be63790, DeviceName: \Device\Harddisk4\DR4\, 
 
DriverName: \Driver\Disk\
DevicePointer: 0xfffffa800c84bb60, DeviceName: \Device\0000007f\, 
 
DriverName: \Driver\USBSTOR\
------------ End ----------
Scan finished
=======================================
 
 
Removal queue found; removal started
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-
 
i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\VBR-0-0-
 
2048-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\VBR-0-1-
 
206848-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-
 
r.mbam...
Removal finished
 
Malwarebytes Anti-Rootkit BETA 1.9.3.1001
www.malwarebytes.org
 
Database version:
  main:    v2014.11.18.05
  rootkit: v2014.11.12.01
 
Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 11.0.9600.18816
SILVER :: SILVER-PC [administrator]
 
10/14/2017 3:39:57 AM
mbar-log-2017-10-14 (03-39-57).txt
 
Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | 
 
Memory | Startup | Registry | File System | Heuristics/Extra | 
 
Heuristics/Shuriken
Scan options disabled: 
Objects scanned: 379962
Time elapsed: 12 minute(s), 36 second(s)
 
Memory Processes Detected: 0
(No malicious items detected)
 
Memory Modules Detected: 0
(No malicious items detected)
 
Registry Keys Detected: 0
(No malicious items detected)
 
Registry Values Detected: 0
(No malicious items detected)
 
Registry Data Items Detected: 0
(No malicious items detected)
 
Folders Detected: 0
(No malicious items detected)
 
Files Detected: 0
(No malicious items detected)
 
Physical Sectors Detected: 0
(No malicious items detected)
 
(end)
 
 
Rkill 2.9.1 by Lawrence Abrams (Grinler)
Copyright 2008-2017 BleepingComputer.com
More Information about Rkill can be found at this link:
 
Program started at: 10/14/2017 03:59:22 AM in x64 mode.
Windows Version: Windows 7 Professional Service Pack 1
 
Checking for Windows services to stop:
 
 * No malware services found to stop.
 
Checking for processes to terminate:
 
 * No malware processes found to kill.
 
Checking Registry for malware related settings:
 
 * No issues found in the Registry.
 
Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
 
Performing miscellaneous checks:
 
 * No issues found.
 
Searching for Missing Digital Signatures: 
 
 * No issues found.
 
Checking HOSTS File: 
 
 * No issues found.
 
Program finished at: 10/14/2017 04:01:10 AM
Execution time: 0 hours(s), 1 minute(s), and 47 seconds(s)


#7 hrolsons

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Posted 17 October 2017 - 04:01 AM

Still fighting with the "usable memory" too.



#8 Broni

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Posted 17 October 2017 - 07:58 PM

Please explain.

Also, please disable "word wrap" in Notepad because your logs are very hard to read.

 

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

p22002970.gif Please download AdwCleaner by Xplode and save to your Desktop.

  • Double click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator
  • The tool will start to update the database if one is required.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Logfile button.
  • A window will open which lists the logs of your scans.
  • Click on the Scan tab.
  • Double-click the most recent scan which will be at the top of the list....the log will appear.
  • Review the results...see note below
  • After reviewing the log, click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[CX].txt) will open automatically (where the largest value of X represents the most recent report).
  • To open a Cleaning log, launch AdwareClearer, click on the Logfile button, click on the Cleaning tab and double-click the log at the top of the list.
  • Copy and paste the contents of AdwCleaner[CX].txt in your next reply.
  • A copy of all logfiles are saved to C:\AdwCleaner.


-- Note: The contents of the AdwCleaner log file may be confusing. Unless you see a program name or entry that you recognize and know should not be removed, don't worry about it. If you see an entry you want to keep, return to AdwCleaner before cleaning...all detected items will be listed (and checked) in each tab. Click on and uncheck any items you want to keep.


p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


p22002970.gif Download Sophos Free Virus Removal Tool and save it to your desktop.
  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View log file... (bottom left hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program


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#9 hrolsons

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Posted 18 October 2017 - 11:19 PM

Ran TFC and computer crashed and rebooted.

 

Not sure how to proceed.



#10 hrolsons

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Posted 19 October 2017 - 02:44 AM

Ran it again (Run As Administrator) and it crashed and burned again.  Couldn't find any logs.



#11 Broni

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Posted 19 October 2017 - 07:20 PM

Try to run it from safe mode.

How to start Windows in Safe Mode


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#12 hrolsons

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Posted 20 October 2017 - 03:52 AM

TFC ran in Safe Mode
 
# AdwCleaner 7.0.3.1 - Logfile created on Fri Oct 20 07:41:21 2017
# Updated on 2017/29/09 by Malwarebytes 
# Database: 10-17-2017.1
# Running on Windows 7 Professional (X64)
# Mode: scan
 
***** [ Services ] *****
 
No malicious services found.
 
***** [ Folders ] *****
 
No malicious folders found.
 
***** [ Files ] *****
 
No malicious files found.
 
***** [ DLL ] *****
 
No malicious DLLs found.
 
***** [ WMI ] *****
 
No malicious WMI found.
 
***** [ Shortcuts ] *****
 
No malicious shortcuts found.
 
***** [ Tasks ] *****
 
No malicious tasks found.
 
***** [ Registry ] *****
 
No malicious registry entries found.
 
***** [ Firefox (and derivatives) ] *****
 
No malicious Firefox entries.
 
***** [ Chromium (and derivatives) ] *****
 
No malicious Chromium entries.
 
*************************
 
 
 
########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt ##########
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.1.4 (07.09.2017)
Operating System: Windows 7 Professional x64 
Ran by SILVER (Administrator) on Fri 10/20/2017 at  1:44:00.18
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
File System: 8 
 
Successfully deleted: C:\Users\SILVER\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\48XMZIT1 (Temporary Internet Files Folder) 
Successfully deleted: C:\Users\SILVER\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\G46U4PMJ (Temporary Internet Files Folder) 
Successfully deleted: C:\Users\SILVER\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\HFQRSVPJ (Temporary Internet Files Folder) 
Successfully deleted: C:\Users\SILVER\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\PTM98BD1 (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\48XMZIT1 (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\G46U4PMJ (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\HFQRSVPJ (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\PTM98BD1 (Temporary Internet Files Folder) 
 
 
 
Registry: 0 
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Fri 10/20/2017 at  1:48:29.17
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
SOPHOS came up clean


#13 Broni

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Posted 20 October 2017 - 08:25 PM

Update your Java version here: http://www.java.com/en/download/manual.jsp
Alternate download: http://www.filehippo.com/search?q=java

Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.
Note 2: If you're running 64-bit system make sure you install BOTH, 32-bit and 64-bit Java.

 

================================================

 

Your computer is clean p3879546.jpg

1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
This is a very crucial step so make sure you don't skip it.
Download 51a5ce45263de-delfix.pngDelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

Double-click Delfix.exe to start the tool.
Make sure the following items are checked:

  • Activate UAC (optional; some users prefer to keep it off)
  • Remove disinfection tools
  • Create registry backup
  • Purge System Restore
  • Reset system settings

Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.

2. Make sure Windows Updates are current.

3. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

4. Check if your browser plugins are up to date.
Firefox - https://www.mozilla.org/en-US/plugincheck/
other browsers: https://browsercheck.qualys.com/ (click on "Scan without installing plugin" and then on "Scan now")

5. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

6. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly (you need to redownload these tools since they were removed by DelFix).

7. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

8. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

9. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

10. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/#entry3187642

11. Please, let me know, how your computer is doing.


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#14 hrolsons

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Posted 21 October 2017 - 03:21 AM

Well, everything was really running good.  So then you posted your last update and I did everything, and now I have something flashing("update windows") from time to time near my clock.

 

Oh, and Secunia didn't install correctly.  It died trying to install a really old version of windows update. 


Edited by hrolsons, 21 October 2017 - 03:29 AM.


#15 Broni

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Posted 21 October 2017 - 01:31 PM

Is your Windows up to date?


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