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Random Windows components freezing


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#1 dennis96411

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Posted 03 October 2017 - 02:05 PM

Sorry if this isn't considered a "hang", but I would personally consider it as one since it stops many normal system functions from working until I reboot.

 

So a few months ago, I noticed that the Windows Chinese IME keyboard would stop functioning randomly some time after a clean boot. I can use my keyboard shortcuts to switch to it, but as soon as I start typing, all key inputs freeze and I would have to switch out of it.

 

Recently, I've noticed that Microsoft Outlook would also freeze and completely stop responding, and Windows Media Player would not open (trying to open a media file leads to server execution failure).

 

All three of those things occur when I notice one of them occur, so it appears to be a problem within the operating system itself.

 

Today, I got a random shutdown while in the middle of copying a large file. There was no warning, freezing or indication of any kind that the operating system was going to crash. It just completely cut to black and rebooted automatically. I checked event viewer and saw this entry:

 

Event 10016

Source: DistributedCOM

The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID 
{D63B10C5-BB46-4990-A94F-E40B9D520160}
 and APPID 
{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}
 to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

I'm assuming that was the final error before the system cut off since the next few entries are from Kernel-Boot.

 

What the heck is happening? I had an idea that it was something interfering with the RPC service and causing it to hang, which would explain why other processes are randomly hanging (almost like a local denial-of-service?). How do I even diagnose this problem?



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#2 hamluis

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Posted 03 October 2017 - 03:24 PM

BC BSODs Posting Instructions - http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

 

Louis



#3 usasma

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Posted 03 October 2017 - 05:48 PM

Please wait until the problem happens again, then recover from it and immediately generate these 2 sets of reports:

Let's try looking at these 2 sets of reports:

 

]Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

If you have problems with it running it, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504
The Event ID 41 error is simply Windows saying that it doesn't know why it shutdown.

While waiting for a reply, please monitor your temps with this free utility:  http://www.almico.com/sfdownload.php

 


Edited by usasma, 03 October 2017 - 05:48 PM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#4 dennis96411

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Posted 10 October 2017 - 04:03 PM

I have taken my own step which appears to be working. I have not experienced any of the listed symptoms in three days. I will update this thread if the error occurs again.

 

I looked up the DistributedCOM error, and it appears to be a permission problem with the RunTimeBroker DCOM object. I followed the steps outlined here (if the page goes down, I have archived it here).






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