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How do I install Firefox ESR on a Windows XP machine?


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#1 IGeekJazz

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Posted 03 October 2017 - 09:36 AM

I have at least 2 Windows XP SP3 computers that were running Firefox just fine until last month (I assume that is when Mozilla stopped supporting XP). I have read Mozilla's forums that state I can only run their ESR version on XP machines now. I actually think (but now cannot verify since I can't invoke FF anymore) that I was running the ESR version before it stopped. I downloaded the ESR version 52.3.0 from Mozilla's website to a thumb drive (today I downloaded ESR version 52.4.0 but have not tried it yet). I uninstalled the current version of FF then saved the install file to the computer and ran it. The install appeared to complete successfully but I still cannot invoke FF on the computer. Is there some other cleanup or method that I need to use to update or install FF so that it will run on my XP machines?

 

When I attempt to invoke FF I receive:

Mozilla Crash Reporter - We're Sorry

Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts.

 

I have tried to retry and always get the same crash so normally just closed out the popup crash reporter window. I have also taken the time to explain what happened when the crash occurred in the field supplied by the reporter.

 

BTW, I am having the same problem with Mozilla Thunderbird on these same computers!

 

Thank you for any and all help.



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#2 JohnC_21

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Posted 03 October 2017 - 09:43 AM

Firefox 52 ESR is the last supported version for XP so 52.4.0 should work. Does firefox still crash when opening in safe mode? Hold the shift key and double click the firefox icon.



#3 IGeekJazz

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Posted 03 October 2017 - 10:04 AM

Thanks for your quick reply.

I have not installed FF 52.4.0 yet, I think that I currently have 52.3.0 on the XP computer. I just tried holding the Shift key while double clicking the FF short cut as well as when clicking the icon in my system tray and both ways I still get the Mozilla Crash Reporter popup.

 

Should I uninstall FF again and attempt to install the newer 52.4.0 version? When I installed the 52.3.0 version I also ran the CCleaner cleanup tool on my Registry to clean any residue. Is there any other cleanup tool or method I should use after uninstalling FF before I install the newer version?

Thank you very much.



#4 hamluis

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Posted 03 October 2017 - 10:12 AM

I have XP, using Firefox with automatic updating.  I have 52.4 on my system, last time I looked, it was 52.3 installed.  So autoupdating works properly.

 

Louis



#5 JohnC_21

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Posted 03 October 2017 - 10:15 AM

I would uninstall Firefox after backing up your bookmarks which can be found in the profile folder. After uninstalling firefox I would also delete the mozilla folder in the hidden Appdata directory. You will need to show system folders under File Options in XP.

 

https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data#w_how-do-i-find-my-profile

 

As a temp measure you could install the portable version of ESR. Double click the exe and install to a folder on your desktop. See if firefox crashes.

 

https://portableapps.com/apps/internet/firefox-portable-esr






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