Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Screen glitch


  • Please log in to reply
11 replies to this topic

#1 naklahn

naklahn

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Local time:02:53 PM

Posted 03 October 2017 - 05:52 AM

Everytime I shut my laptop and open it again my screen becomes a bunch of lines and colors (picture attached). I can only move my mouse during this. Once I restart my computer it works fine. This started a few days ago and has happened consistently. I haven't downloaded anything recently and my antivirus didn't pick anything up.

Attached Files


Edited by naklahn, 03 October 2017 - 05:53 AM.


BC AdBot (Login to Remove)

 


#2 FreeBooter

FreeBooter

  • Members
  • 3,137 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Turkey - Adana
  • Local time:10:53 PM

Posted 03 October 2017 - 09:01 AM

Boot your computer into BIOS setup utility and if the issue not present within BIOS then its graphic card driver that is causing the issue. 


Posted Image


#3 naklahn

naklahn
  • Topic Starter

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Local time:02:53 PM

Posted 03 October 2017 - 01:21 PM

I booted into BIOS, but what am I supposed to do in it, because after I exit it it brings up the normal log in screen like it normally does when I restart

#4 FreeBooter

FreeBooter

  • Members
  • 3,137 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Turkey - Adana
  • Local time:10:53 PM

Posted 03 October 2017 - 03:01 PM

Was the monitor working correctly while you were in BIOS setup utility?


Posted Image


#5 naklahn

naklahn
  • Topic Starter

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Local time:02:53 PM

Posted 03 October 2017 - 05:04 PM

Yeah, the screen is fine in BIOS

Attached Files


Edited by naklahn, 03 October 2017 - 05:05 PM.


#6 FreeBooter

FreeBooter

  • Members
  • 3,137 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Turkey - Adana
  • Local time:10:53 PM

Posted 03 October 2017 - 05:32 PM

Publish a Snapshot using Speccy,  taking care to post the link of the snapshot in your next post.

  Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
    Once inside Speccy, it will look similar to this (with your computer's specifications, of course):

pHMDRrj.png

    Now, at the top, click File > Publish Snapshot. You will see the following prompt:

0DHvihT.png

    Click Yes > then Copy to Clipboard

AWEuUYi.png

Now, once you are back in the forum topic you are posting in, click the Add Reply button. Right-click in the empty space of the Reply box and click Paste. Then, click Send below the Reply box.


Posted Image


#7 naklahn

naklahn
  • Topic Starter

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Local time:02:53 PM

Posted 03 October 2017 - 06:13 PM

http://speccy.piriform.com/results/czDUXQWgWySSYu4XfiY4tOn



#8 FreeBooter

FreeBooter

  • Members
  • 3,137 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Turkey - Adana
  • Local time:10:53 PM

Posted 03 October 2017 - 06:21 PM

Install latest version of driver from below link.

 

 

Downloads for Intel® HD Graphics 520 Driver
https://downloadcenter.intel.com/product/88355/Intel-HD-Graphics-520


Posted Image


#9 naklahn

naklahn
  • Topic Starter

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Local time:02:53 PM

Posted 05 October 2017 - 01:52 PM

I downloaded that as well as uninstall the driver and update the driver and my system needed an update, but none of that seemed to help. I also tried to do a system restore to before this problem, but I didn't have one

#10 FreeBooter

FreeBooter

  • Members
  • 3,137 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Turkey - Adana
  • Local time:10:53 PM

Posted 05 October 2017 - 05:26 PM

If you can connect you laptop to TV set and see issue persist.


Posted Image


#11 naklahn

naklahn
  • Topic Starter

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Local time:02:53 PM

Posted 05 October 2017 - 08:20 PM

I hooked it up to my monitor via hdmi and when I opened the lid it did the same thing on both the laptop and monitor.

#12 FreeBooter

FreeBooter

  • Members
  • 3,137 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Turkey - Adana
  • Local time:10:53 PM

Posted 06 October 2017 - 06:54 AM

Make sure laptop is not overheating.

Reset BIOS to its factory default settings.

Try previous version of graphic controller driver.

If non of these help then graphic controller malfunctioning.


Posted Image





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users