Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Still having bad problems: Poof crashes, BSOD even in safe mode


  • Please log in to reply
4 replies to this topic

#1 alexis11

alexis11

  • Members
  • 25 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:07:32 AM

Posted 02 October 2017 - 06:07 PM

Hello - We did a lot of troubleshooting, Mr. Quietman7 initially then Mr. nasdaq, as in this topic:

 

https://www.bleepingcomputer.com/forums/t/656389/alexis11-frst-logs-recommended-in-httpswwwbleepingcomputercomforumst65/

 

Unfortunately I am still having serious problems: BSODs, and without warning instant black screens unresponsive to the keyboard.

 

This is a 2007 version of XP I'm using, is it possible the problems may not just be software, but possibly hardware related? Is there any diagnostic tool that might answer that?

 

Thank you for any help -

 

alexis


Edited by hamluis, 02 October 2017 - 06:17 PM.
Moved from MRL to XP - Hamluis.


BC AdBot (Login to Remove)

 


#2 hamluis

hamluis

    Moderator


  • Moderator
  • 56,268 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:07:32 AM

Posted 02 October 2017 - 06:18 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Louis



#3 alexis11

alexis11
  • Topic Starter

  • Members
  • 25 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:07:32 AM

Posted 02 October 2017 - 08:31 PM

Thank you, Louis!

 

Here is the MiniToolBox log:

MiniToolBox by Farbar  Version: 17-06-2016
Ran by front (administrator) on 02-10-2017 at 20:24:15
Running from "C:\Documents and Settings\front\Desktop\Malware Removal Etc"
Microsoft Windows XP Professional Service Pack 3 (X86)
Model: OptiPlex 745 Manufacturer: Dell Inc.

Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (10/02/2017 08:08:32 PM) (Source: Userenv) (User: FENTON)
Description: Windows did not load your roaming profile and is attempting to log you on with your local profile. Changes to the profile will not be copied to the server when you logoff. Windows did not load your profile because a server copy of the profile folder already exists that does not have the correct security. Either the current user or the Administrator's group must be the owner of the folder. Contact your network administrator.


Error: (10/02/2017 08:00:01 PM) (Source: Userenv) (User: FENTON)
Description: Windows did not load your roaming profile and is attempting to log you on with your local profile. Changes to the profile will not be copied to the server when you logoff. Windows did not load your profile because a server copy of the profile folder already exists that does not have the correct security. Either the current user or the Administrator's group must be the owner of the folder. Contact your network administrator.

Error: (10/02/2017 07:58:05 PM) (Source: Userenv) (User: FENTON)
Description: Windows did not load your roaming profile and is attempting to log you on with your local profile. Changes to the profile will not be copied to the server when you logoff. Windows did not load your profile because a server copy of the profile folder already exists that does not have the correct security. Either the current user or the Administrator's group must be the owner of the folder. Contact your network administrator.

Error: (10/02/2017 07:54:11 PM) (Source: Userenv) (User: FENTON)
Description: Windows did not load your roaming profile and is attempting to log you on with your local profile. Changes to the profile will not be copied to the server when you logoff. Windows did not load your profile because a server copy of the profile folder already exists that does not have the correct security. Either the current user or the Administrator's group must be the owner of the folder. Contact your network administrator.

Error: (10/02/2017 05:49:11 PM) (Source: Userenv) (User: FENTON)
Description: Windows did not load your roaming profile and is attempting to log you on with your local profile. Changes to the profile will not be copied to the server when you logoff. Windows did not load your profile because a server copy of the profile folder already exists that does not have the correct security. Either the current user or the Administrator's group must be the owner of the folder. Contact your network administrator.

Error: (10/02/2017 08:52:39 AM) (Source: Userenv) (User: NT AUTHORITY)
Description: Windows cannot obtain the domain controller name for your computer network. (The specified domain either does not exist or could not be contacted. ). Group Policy processing aborted.

Error: (10/02/2017 08:51:49 AM) (Source: Userenv) (User: NT AUTHORITY)
Description: Windows cannot locate the server copy of your roaming profile and is attempting to log you on with your local profile. Changes to the profile will not be copied to the server when you logoff. Possible causes of this error include network problems or insufficient security rights. If this problem persists, contact your network administrator.   
DETAIL - The specified network name is no longer available.

Error: (10/02/2017 08:02:52 AM) (Source: Userenv) (User: NT AUTHORITY)
Description: Windows cannot obtain the domain controller name for your computer network. (The specified domain either does not exist or could not be contacted. ). Group Policy processing aborted.

Error: (09/28/2017 04:49:36 PM) (Source: Userenv) (User: FENTON)
Description: Windows did not load your roaming profile and is attempting to log you on with your local profile. Changes to the profile will not be copied to the server when you logoff. Windows did not load your profile because a server copy of the profile folder already exists that does not have the correct security. Either the current user or the Administrator's group must be the owner of the folder. Contact your network administrator.

Error: (09/28/2017 02:40:33 PM) (Source: Microsoft Office 12) (User: )
Description: Accepted Safe Mode action : Microsoft Office Outlook.


System errors:
=============
Error: (10/02/2017 08:14:27 PM) (Source: System Error) (User: )
Description: Error code 1000000a, parameter1 0009c390, parameter2 00000002, parameter3 00000001, parameter4 80522454.

Error: (10/02/2017 08:13:22 PM) (Source: System Error) (User: )
Description: Error code 1000008e, parameter1 c0000005, parameter2 805c0f29, parameter3 a6e0d990, parameter4 00000000.

Error: (10/02/2017 08:01:14 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
Fips
intelppm
tmtdi

Error: (10/02/2017 08:00:23 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: DCOM got error "%%1084 = This service cannot be started in Safe Mode:  " attempting to start the service EventSystem with arguments "" in order to run the server:  {1BE1F766-5536-11D1-B726-00C04FB926AF}

Error: (10/02/2017 07:58:26 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: DCOM got error "%%1084 = This service cannot be started in Safe Mode:  " attempting to start the service EventSystem with arguments ""  in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}

Error: (10/02/2017 07:54:48 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
Fips
intelppm
tmtdi

Error: (10/02/2017 07:54:33 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: DCOM got error "%%1084 = This service cannot be started in Safe Mode:  " attempting to start the service EventSystem with arguments ""  in order to run the server:  {1BE1F766-5536-11D1-B726-00C04FB926AF}

Error: (10/02/2017 06:05:16 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: DCOM got error "%%1084 = This service cannot be started in Safe Mode, " attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}

Error: (10/02/2017 05:49:33 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: DCOM got error "%%1084 = This service cannot be started in Safe Mode, " attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}

Error: (10/02/2017 05:48:36 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
Fips
intelppm
tmtdi


Microsoft Office Sessions:
=========================
Error: (03/27/2017 11:30:52 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6753.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 32 seconds with 0 seconds of active time.  This session ended with a crash.

Error: (05/18/2014 11:01:01 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6695.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 56129 seconds with 480 seconds of active time.  This session ended with a crash.

Error: (07/22/2011 11:43:14 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6557.5001, Microsoft Office Version: 12.0.6425.1000. This session lasted 78 seconds with 0 seconds of active time.  This session ended with a crash.

Error: (04/19/2011 07:52:31 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6550.5003, Microsoft Office Version: 12.0.6425.1000. This session lasted 619 seconds with 120 seconds of active time.  This session ended with a crash.

Error: (12/17/2010 12:44:07 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6504.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 258 seconds with 60 seconds of active time.  This session ended with a crash.

Error: (07/07/2010 07:37:45 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6504.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 161 seconds with 120 seconds of active time.  This session ended with a crash.

Error: (06/14/2010 08:12:49 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6504.5001, Microsoft Office Version: 12.0.6425.1000. This session lasted 0 seconds with 0 seconds of active time.  This session ended with a crash.

Error: (04/06/2010 02:35:29 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6504.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 226 seconds with 180 seconds of active time.  This session ended with a crash.

Error: (06/04/2009 09:52:57 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6425.1000, Microsoft Office Version: 12.0.6425.1000. This session lasted 6 seconds with 0 seconds of active time.  This session ended with a crash.

Error: (03/30/2009 09:23:43 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6331.5000, Microsoft Office Version: 12.0.6215.1000. This session lasted 3 seconds with 0 seconds of active time.  This session ended with a crash.

=========================== Installed Programs ============================
Adobe Acrobat  8 Standard (HKLM\...\{AC76BA86-1033-0000-BA7E-000000000003}) (Version: 8.3.1 - Adobe Systems) Hidden
Adobe Acrobat 8.3.1 - CPSID_83708 (HKLM\...\Adobe Acrobat  8 Standard_831) (Version:  - Adobe Systems Incorporated)
Adobe Acrobat 8.3.1 Standard (HKLM\...\Adobe Acrobat  8 Standard) (Version: 8.3.1 - Adobe Systems)
Advantage Data Architect v8.1 (HKLM\...\{67400809-E887-4A9E-BD97-95D473DE707B}) (Version: 8.10.0018 - Extended Systems, Inc.)
Advantage Database Server for Windows NT/2000/2003 v8.0 (USA) (HKLM\...\{45D1CDD7-B2CC-427F-80EC-E915396DC478}) (Version: 8.00.0008 - Extended Systems, Inc.)
AirPort (HKLM\...\{40184457-4514-4B18-84A8-6BB8A3AB6A81}) (Version: 5.5.3.2 - Apple Inc.)
AppLogLibSetup (HKLM\...\{7C40ADB8-AD6E-4CDF-94A1-06ACDC99F90F}) (Version: 1.0.2.0 - Brother Industries Ltd.) Hidden
BrLauncher (HKLM\...\{9483AB22-92AA-4161-9E79-DE77B71949DA}) (Version: 1.1.6.0 - Brother Industries Ltd.) Hidden
BrLogRx (HKLM\...\{E9A086F3-E0CB-4E91-AABE-586D99788BC3}) (Version: 1.0.1.1 - Brother Industries Ltd.) Hidden
Brother PCFax Driver (HKLM\...\{56BA05BD-7A67-4EF8-85A7-8C6528AEE2AC}) (Version: 1.4.0.0 - Brother Industries Ltd.) Hidden
Brother Port Driver (HKLM\...\{AE2FFC71-AE46-4B6C-A890-0808B4AF9DF9}) (Version: 1.1.3.3 - Brother Industries Ltd.) Hidden
Brother Printer Driver (HKLM\...\{8281F578-2B02-4E98-956F-64E5D60D761B}) (Version: 1.1.0.0 - Brother Industries Ltd.) Hidden
Brother Scanner Driver (HKLM\...\{F98C83EC-0334-4F4E-8AC0-211DAC81ED35}) (Version: 1.0.5.2 - Brother Industries Ltd.) Hidden
BrotherHelpInstaller (HKLM\...\{4E461C2A-EC1C-46D1-AF5B-7FEFD0054AF8}) (Version: 1.0.0.0 - Brother) Hidden
BrSupportTools (HKLM\...\{F8F9EB58-33BA-4FF8-80E7-66D87D2E0C3C}) (Version: 1.0.9.0 - Brother Industries Ltd.) Hidden
Citrix Access Gateway Plug-in (HKLM\...\{EFA471C2-9843-48A0-BC2E-CCA297835F4E}) (Version: 9.3.58.5 - Citrix Systems, Inc.)
Citrix Authentication Manager (HKLM\...\{479CB52C-7490-4815-9B99-7411574C685C}) (Version: 5.1.100.45924 - Citrix Systems, Inc.) Hidden
Citrix Online Launcher (HKLM\...\{E5F6D26D-E180-4547-A865-565EAB61000C}) (Version: 1.0.362 - Citrix)
Citrix Receiver (HDX Flash Redirection) (HKLM\...\{72E80A82-AC7A-41E2-A236-EC7D8CACAD9B}) (Version: 14.1.100.12 - Citrix Systems, Inc.) Hidden
Citrix Receiver (HKLM\...\CitrixOnlinePluginPackWeb) (Version: 14.4.0.8014 - Citrix Systems, Inc.)
Citrix Receiver Inside (HKLM\...\{D17600E2-DFC2-4243-A075-621BACEE025C}) (Version: 4.4.0.65534 - Citrix Systems, Inc.) Hidden
Citrix Receiver(Aero) (HKLM\...\{AC75ABE3-CBD9-4FD6-A77D-CE9DF33DC049}) (Version: 14.1.100.12 - Citrix Systems, Inc.) Hidden
Citrix Receiver(DV) (HKLM\...\{8E595AC2-F7DD-4F04-B084-48AD074D6596}) (Version: 14.1.100.12 - Citrix Systems, Inc.) Hidden
Citrix Receiver(USB) (HKLM\...\{9F2A352D-3E16-466E-8FA5-EC09FD38C6AB}) (Version: 14.1.100.12 - Citrix Systems, Inc.) Hidden
Citrix Web Helper (HKLM\...\{5CAEDEF4-FE1A-4B49-A3EA-73082456077D}) (Version: 4.5.0.14155 - Citrix Systems, Inc.) Hidden
ControlCenter4 (HKLM\...\{9ADB625A-7F6D-4C48-9058-4767A55D5424}) (Version: 4.2.438.1 - Brother Insutries Ltd.) Hidden
ControlCenter4 CSDK (HKLM\...\{1BAE50D4-5F2A-4E34-BD81-B4555109F7C2}) (Version: 4.2.3.1 - Brother Insutries Ltd.) Hidden
Dell ETS Factory Installation (HKLM\...\{92FD71D5-ED7E-40B2-8DF3-4B5E6F684367}) (Version: 1.0.0 - ) Hidden
DeviceDetect (HKLM\...\{0B226409-96A6-47F0-84D8-89223B6F9479}) (Version: 1.0.3.4 - Brother Industries Ltd.) Hidden
High Definition Audio Driver Package - KB835221 (HKLM\...\KB835221WXP) (Version: 20040219.000000 - Microsoft Corporation)
HowToGuide (HKLM\...\{36580EEB-4EDF-4880-BBD4-097E2C645ECD}) (Version: 1.0.1.0 - Brother Industries Ltd.) Hidden
IBackup Version - 11.0 (HKLM\...\IBackup_is1) (Version: 11.0 - Pro Softnet Corp)
Intel® Graphics Media Accelerator Driver (HKLM\...\HDMI) (Version:  - )
Juniper Networks Host Checker (HKCU\...\Neoteris_Host_Checker) (Version: 6.5.0.15507 - Juniper Networks)
Juniper Networks Network Connect 6.5.0 (HKLM\...\Juniper Network Connect 6.5.0) (Version: 6.5.0.15507 - Juniper Networks)
Juniper Networks Secure Application Manager (HKLM\...\Neoteris_Secure_Application_Manager) (Version: 6.5.0.15507 - Juniper Networks)
Juniper Networks Setup Client (HKCU\...\Juniper_Setup_Client) (Version: 2.1.2.5973 - Juniper Networks)
Kareo (HKLM\...\{03C0C998-7669-438E-8DA1-0956466503FB}) (Version: 1.77.5758.27839 - Kareo, Inc.) Hidden
Kareo (HKLM\...\InstallShield_{03C0C998-7669-438E-8DA1-0956466503FB}) (Version: 1.77.5758.27839 - Kareo, Inc.)
LogMeIn (HKLM\...\{7F831576-6246-42C7-B523-55B3F96509CC}) (Version: 4.0.784 - LogMeIn, Inc.)
Medcon AppLauncher (HKLM\...\{8F5F43D2-C218-4166-82D0-9AABB0953701}) (Version: 4.06.011 - McKesson)
Medcon WebClient (HKLM\...\{2F882DF1-6439-4F31-8BF4-A8422D1A056A}) (Version: 4.06.011 - McKesson)
MedconViewer (HKLM\...\{17EDDEA4-B322-401F-AC3D-D01819CC9E41}) (Version: 4.06.011 - McKesson)
Microsoft .NET Framework 1.1 (HKLM\...\Microsoft .NET Framework 1.1  (1033)) (Version:  - )
Microsoft .NET Framework 1.1 Security Update (KB2698023) (HKLM\...\M2698023) (Version:  - )
Microsoft .NET Framework 1.1 Security Update (KB2833941) (HKLM\...\M2833941) (Version:  - )
Microsoft .NET Framework 1.1 Security Update (KB979906) (HKLM\...\M979906) (Version:  - )
Microsoft .NET Framework 2.0 Service Pack 2 (HKLM\...\{C09FB3CD-3D0C-3F2D-899A-6A1D67F2073F}) (Version: 2.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.0 Service Pack 2 (HKLM\...\{A3051CD0-2F64-3813-A88D-B8DCCDE8F8C7}) (Version: 3.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.5 SP1 (HKLM\...\Microsoft .NET Framework 3.5 SP1) (Version:  - Microsoft Corporation)
Microsoft .NET Framework 4 Client Profile (HKLM\...\Microsoft .NET Framework 4 Client Profile) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Extended (HKLM\...\Microsoft .NET Framework 4 Extended) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft Exchange Calendar Update Tool (HKLM\...\{9F73F6F4-F3A0-4B0A-A52B-D3B622DE6024}) (Version: 8.1.61.6 - Microsoft)
Microsoft Office 2003 Web Components (HKLM\...\{90A40409-6000-11D3-8CFE-0150048383C9}) (Version: 11.0.8173.0 - Microsoft Corporation)
Microsoft Office 2007 Primary Interop Assemblies (HKLM\...\{50120000-1105-0000-0000-0000000FF1CE}) (Version: 12.0.4518.1014 - Microsoft Corporation)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM\...\{91120000-00CA-0000-0000-0000000FF1CE}_SMALLBUSINESSR_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office Small Business 2007 (HKLM\...\SMALLBUSINESSR) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Small Business Connectivity Components (HKLM\...\{A939D341-5A04-4E0A-BB55-3E65B386432D}) (Version: 2.0.7024.0 - Microsoft Corporation)
Microsoft SQL Server Native Client (HKLM\...\{50A0893D-47D8-48E0-A7E8-44BCD7E4422E}) (Version: 9.00.2047.00 - Microsoft Corporation)
Microsoft SQL Server Setup Support Files (English) (HKLM\...\{53F5C3EE-05ED-4830-994B-50B2F0D50FCE}) (Version: 9.00.2047.00 - Microsoft Corporation)
Microsoft SQL Server VSS Writer (HKLM\...\{C0D2F614-5CE5-4DCB-8678-E5C9AF7044F8}) (Version: 9.00.2047.00 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.51106 (HKLM\...\{8e70e4e1-06d7-470b-9f74-a51bef21088e}) (Version: 11.0.51106.1 - Microsoft Corporation)
Microsoft Visual Studio 2005 Tools for Office Runtime (HKLM\...\Microsoft Visual Studio 2005 Tools for Office Runtime) (Version:  - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x86) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x86)) (Version: 10.0.50903 - Microsoft Corporation)
Microsoft WinUsb 1.0 (HKLM\...\winusb0100) (Version:  - Microsoft Corporation)
Mouse Suite for Desktop Computers (HKLM\...\{448E2D77-E504-4221-B2C2-93646B344729}) (Version: 2.50.023 - Dell)
Mozilla Firefox 52.3.0 ESR (x86 en-US) (HKLM\...\Mozilla Firefox 52.3.0 ESR (x86 en-US)) (Version: 52.3.0 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 52.3.0 - Mozilla)
MSXML 4.0 SP2 (KB927978) (HKLM\...\{37477865-A3F1-4772-AD43-AAFC6BCFF99F}) (Version: 4.20.9841.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB936181) (HKLM\...\{C04E32E0-0416-434D-AFB9-6969D703A9EF}) (Version: 4.20.9848.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB954430) (HKLM\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MSXML 4.0 SP2 Parser and SDK (HKLM\...\{716E0306-8318-4364-8B8F-0CC4E9376BAC}) (Version: 4.20.9818.0 - Microsoft Corporation)
MSXML 6 Service Pack 2 (KB973686) (HKLM\...\{56EA8BC0-3751-4B93-BC9D-6651CC36E5AA}) (Version: 6.20.2003.0 - Microsoft Corporation)
NetworkRepairTool (HKLM\...\{4694AD3E-D4A2-4D98-9848-662A0475E872}) (Version: 1.2.11.0 - Brother Insutries Ltd.) Hidden
Online Plug-in (HKLM\...\{9C1496FA-BB86-4A08-96CC-4F43EC65395A}) (Version: 14.1.100.12 - Citrix Systems, Inc.) Hidden
PC-FAXReceive (HKLM\...\{8DB92891-74BB-464E-BCF8-6D6A9C2132AC}) (Version: 1.3.8.0 - Brother Insutries Ltd.) Hidden
PCFaxTx (HKLM\...\{4D52CAB8-06E6-4511-B29C-E2F36B52AE12}) (Version: 1.0.4.5 - Brother Industries Ltd.) Hidden
PowerDVD 5.7 (HKLM\...\{6811CAA0-BF12-11D4-9EA1-0050BAE317E1}) (Version:  - )
QuickBooks (HKLM\...\{3167CC62-C775-4E47-92C1-73EBB845751A}) (Version: 23.0.4006.2305 - Intuit Inc.) Hidden
QuickBooks Pro 2013 (HKLM\...\{3C631966-387E-4054-85D9-BBFFABE32BD8}) (Version: 23.0.4006.2305 - Intuit Inc.)
QuickBooks Product Listing Service (HKLM\...\{91208A47-5D08-4C79-986F-1931940F51BB}) (Version: 2.0.148 - Intuit)
QuickStart Toolkit and AED Software Update (HKLM\...\{77C4B1A0-45D2-4BB7-90CA-8F9A783F58CB}) (Version: 1.03.0000 - Cardiac Science Corp)
RemoteSetup (HKLM\...\{B6CE4633-EA3F-4856-9BCC-9B8702E076FE}) (Version: 3.8.0.0 - Brother Industries Ltd.) Hidden
Revo Uninstaller 2.0.3 (HKLM\...\{A28DBDA2-3CC7-4ADC-8BFE-66D7743C6C97}_is1) (Version: 2.0.3 - VS Revo Group, Ltd.)
Roxio DLA (HKLM\...\{1206EF92-2E83-4859-ACCB-2048C3CB7DA6}) (Version: 5.2.0 - Roxio)
Roxio Express Labeler (HKLM\...\{6675CA7F-E51B-4F6A-99D4-F8F0124C6EAA}) (Version: 2.1.0 - Roxio)
Roxio RecordNow Copy (HKLM\...\{B12665F4-4E93-4AB4-B7FC-37053B524629}) (Version: 2.0.4 - Roxio)
Roxio RecordNow Data (HKLM\...\{075473F5-846A-448B-BCB3-104AA1760205}) (Version: 2.0.4 - Roxio)
RSA SecurID Software Token (HKLM\...\{432DDCA6-5CF6-4F02-93D3-BD78E327DA66}) (Version: 3.0.3 - RSA Security Inc.) Hidden
RSA SecurID Software Token (HKLM\...\InstallShield_{432DDCA6-5CF6-4F02-93D3-BD78E327DA66}) (Version: 3.0.3 - RSA Security Inc.)
ScannerUtilityInstaller (HKLM\...\{5B645FE2-19E9-4B15-B5B2-3D8766F6FA27}) (Version: 1.0.0.0 - Brother) Hidden
Self-service Plug-in (HKLM\...\{D8FD5C98-F5A6-4623-B9C5-6099B227C343}) (Version: 4.1.100.46563 - Citrix Systems, Inc.) Hidden
StatusMonitor (HKLM\...\{86D16055-3C14-44C6-BCD7-5514B83BAD34}) (Version: 1.12.4.0 - Brother Insutries Ltd.) Hidden
Time Zone Data Update Tool for Microsoft Office Outlook (HKLM\...\{95120000-0038-0409-0000-0000000FF1CE}) (Version: 12.0.4518.1062 - Microsoft Corporation)
Trend Micro Security Agent (HKLM\...\{BED0B8A2-2986-49F8-90D6-FA008D37A3D2}) (Version: 6.0.1225 - Trend Micro Inc.) Hidden
Trend Micro Security Agent (HKLM\...\HostedAgent) (Version: 6.0.1225 - Trend Micro Inc.)
Update for 2007 Microsoft Office System (KB967642) (HKLM\...\{91120000-00CA-0000-0000-0000000FF1CE}_SMALLBUSINESSR_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Update for Windows XP (KB2141007) (HKLM\...\KB2141007) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2345886) (HKLM\...\KB2345886) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2467659) (HKLM\...\KB2467659) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2541763) (HKLM\...\KB2541763) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2607712) (HKLM\...\KB2607712) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2616676) (HKLM\...\KB2616676) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2641690) (HKLM\...\KB2641690) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2661254-v2) (HKLM\...\KB2661254-v2) (Version: 2 - Microsoft Corporation)
Update for Windows XP (KB2718704) (HKLM\...\KB2718704) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2736233) (HKLM\...\KB2736233) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2749655) (HKLM\...\KB2749655) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2863058) (HKLM\...\KB2863058) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2904266) (HKLM\...\KB2904266) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2934207) (HKLM\...\KB2934207) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB951978) (HKLM\...\KB951978) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB955759) (HKLM\...\KB955759) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB967715) (HKLM\...\KB967715) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB968389) (HKLM\...\KB968389) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB971029) (HKLM\...\KB971029) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB971737) (HKLM\...\KB971737) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB973687) (HKLM\...\KB973687) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB973815) (HKLM\...\KB973815) (Version: 1 - Microsoft Corporation)
UsbRepairTool (HKLM\...\{523276A4-5779-4105-9163-CA1CF94EC533}) (Version: 1.4.0.0 - Brother Insutries Ltd.) Hidden
Visual Studio Tools for the Office system 3.0 Runtime (HKLM\...\Visual Studio Tools for the Office system 3.0 Runtime) (Version:  - Microsoft Corporation)
Visual Studio Tools for the Office system 3.0 Runtime Service Pack 1 (KB949258) (HKLM\...\{8FB53850-246A-3507-8ADE-0060093FFEA6}.KB949258) (Version: 1 - Microsoft Corporation)
WebFldrs XP (HKLM\...\{350C97B0-3D7C-4EE8-BAA9-00BCB3D54227}) (Version: 9.50.7523 - Microsoft Corporation) Hidden
WinDirStat 1.1.2 (HKCU\...\WinDirStat) (Version:  - )
Windows Genuine Advantage Notifications (KB905474) (HKLM\...\WgaNotify) (Version: 1.9.0040.0 - Microsoft Corporation)
Windows Genuine Advantage Validation Tool (KB892130) (HKLM\...\KB892130) (Version:  - Microsoft Corporation)
Windows Genuine Advantage Validation Tool (KB892130) (HKLM\...\WGA) (Version: 1.7.0069.2 - Microsoft Corporation)
Windows Imaging Component (HKLM\...\WIC) (Version: 3.0.0.0 - Microsoft Corporation)
Windows Installer 3.1 (KB893803) (HKLM\...\KB893803v2) (Version:  - Microsoft Corporation)
Windows Internet Explorer 7 (HKLM\...\ie7) (Version: 20061107.210142 - Microsoft Corporation)
Windows XP Service Pack 3 (HKLM\...\Windows XP Service Pack) (Version: 20080414.031525 - Microsoft Corporation)
Zemana AntiMalware (HKLM\...\{8F0CD7D1-42F3-4195-95CD-833578D45057}_is1) (Version: 2.74.0.150 - Zemana Ltd.)

========================= Memory info: ===================================
Percentage of memory in use: 38%
Total physical RAM: 3061.54 MB
Available physical RAM: 1887.27 MB
Total Virtual: 4425.51 MB
Available Virtual: 3295.14 MB

========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:74.45 GB) (Free:7.03 GB) NTFS
3 Drive n: () (Network) (Total:122.95 GB) (Free:16.14 GB)
4 Drive p: () (Network) (Total:122.95 GB) (Free:16.14 GB)
5 Drive q: () (Network) (Total:122.95 GB) (Free:16.14 GB)
6 Drive u: () (Network) (Total:122.95 GB) (Free:16.14 GB)

========================= Users: ========================================
User accounts for \\FENTON-4Y9X3D1

Administrator            ASPNET                   Front                    
Guest                    HelpAssistant            QBDataServiceUser17      
QBDataServiceUser23      SUPPORT_388945a0         


**** End of log ****

 

 

Here is the Speccy result:  http://speccy.piriform.com/results/Vk4aeESacZlGIE73CBjRKxf

 

I should mention that at this moment in time, the computer seems to be running fine, I'm able to access the internet, all of my drives, etc., and I'm not even in safe mode. But what will happen very soon is a BSOD, or a "Poof!" black screen unresponsive to key or mouse, requiring a hard power down reset on the computer. This happens in safe mode also.

 

I hope I did this right. Thank you, Louis!


Edited by hamluis, 03 October 2017 - 06:35 AM.


#4 hamluis

hamluis

    Moderator


  • Moderator
  • 56,268 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:07:32 AM

Posted 03 October 2017 - 07:01 AM

Please provide the detall as requested at BC BSODs Posting Instructions - http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/ .  Please post the requested log data in your next response to this topic.

 

I am moving this topic to the BSODs/Crashes forum.

 

Louis



#5 alexis11

alexis11
  • Topic Starter

  • Members
  • 25 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:07:32 AM

Posted 03 October 2017 - 06:34 PM

Please provide the detall as requested at BC BSODs Posting Instructions - http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/ .  Please post the requested log data in your next response to this topic.

 

I am moving this topic to the BSODs/Crashes forum.

 

Louis

Thank you Louis!

 

I did go to that url ... I noticed that it says it was for "Windows 10-81-8-7-vista/" ... my problem computer is running XP SP3 OS ... is it OK to proceed as per the url instructions anyway?

 

Thank you!






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users