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Earthlink Email, Why Does My "Sent From" Change

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#1 Rocky Bennett

Rocky Bennett

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Posted 02 October 2017 - 02:09 PM

Hello All,

I have a little mystery that I would like to solve. My sister-in-law has an Earthlink email account and when she sends someone an email they sometimes see a very odd sender's name. Her name is "Debbie Smith" and when she sends out an email, half the time the person that receives the email sees that it was sent from "Debbie Smith." For some reason that I can not figure out, about half the time that she sends out an email the recipient seems that "Diabetes Ssmith" sent the email. The last name is misspelled and the first name has been changed.


This has been going on for over half a year but it is not consistent. What could be causing this? How do fix it?




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#2 britechguy


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Posted 02 October 2017 - 03:29 PM

Is she using more than one method of sending messages, e.g., Earthlink's web interface sometimes while an e-mail client others?


This seems like something that would come from an incorrect name setting in an e-mail client or on your e-mail provider's website.

Brian  AKA  Bri the Tech Guy (website in my user profile) - Windows 10 Home, 64-Bit, Version 1809, Build 17763 

     Presenting the willfully ignorant with facts is the very definition of casting pearls before swine.

             ~ Brian Vogel






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