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Boot Loop, restore, boot loop


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#1 BobbyG58

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Posted 02 October 2017 - 01:40 PM

I am running Win 10 Home on a Dell Inspiron 15 4GB ram Intel Core i3. UEFI

 

Since the KB4038788 Update, I have been having a boot problem.

 

With a proper shutdown or reboot, the laptop starts to boot to Win Logo, reboots starts auto repair, diagnoses and Fails.

If I do a system restore the laptop boots to Windows, the computer run fine until the next shut down or reboot.

 

I have tried: SfC /scnannow, Chkdsk /f /r, Restored registry from Regback, All bootrec /fix commands.

When I do a /fixbcd, I get a [1] C:\Windows option,

then the y, n or all command if I answer y or all I get the message "cannot find system device" message.

 

What am I missing in my attempt to get the machine to boot properly?

 

Thanks in advance.

 

Bob



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#2 usasma

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Posted 03 October 2017 - 05:43 PM

Well, let's try having a look at these reports:

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

If you have problems with it running it, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504
The Event ID 41 error is simply Windows saying that it doesn't know why it shutdown.

While waiting for a reply, please monitor your temps with this free utility:   http://www.almico.com/sfdownload.php


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 BobbyG58

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Posted 03 October 2017 - 08:54 PM

Thanks for the reply. Next time I will give it a little more time. I moved forward with the Win 10 refresh and so far I have a stable system.

 

If I encounter the same issue as I "rebuild", I will revisit this thread and post the logs.

 

Thanks again,

Bob



#4 usasma

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Posted 04 October 2017 - 06:03 AM

Not a problem.  Thanks for letting us know!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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