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Cannot get anything to run...


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8 replies to this topic

#1 sh4rkbyt3

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Posted 02 October 2017 - 12:14 AM

Working on a friends computer that had previously had some issues. Ran Malwarebytes on it and quarantined 6 PUPs. Afterwards the computer began to have loading program issues and slowed down severely. Now it's at the point that it won't even load programs and all other operations (start and shutdown) seem to take forever.
 

I talked with Satchfan from the Malware Response Team and he directed me here.

I described the situation to him on the following forum https://www.bleepingcomputer.com/forums/t/658662/cannot-get-anything-to-run/ and was unable to get beyond the desktop. 

The OS is Windows 7 Professional. Any help would be very much appreciated.



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#2 hamluis

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Posted 02 October 2017 - 04:31 AM

Regardless of how long it takes...please try the following.  Boot into safe mode with networking.

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Louis


Edited by hamluis, 02 October 2017 - 04:32 AM.


#3 sh4rkbyt3

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Posted 05 October 2017 - 11:25 AM

Hi hamluis and thank you very much for your help.

I tried to send the file as you requested through the same computer but apparently it didn't post so I'll try again through a working system.

Attached Files

  • Attached File  MTB.txt   19.52KB   5 downloads


#4 sh4rkbyt3

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Posted 12 October 2017 - 12:27 PM

Hello hamluis???



#5 hamluis

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Posted 12 October 2017 - 01:26 PM

Did you follow the directions for the Speccy Snapshot?

 

Louis



#6 sh4rkbyt3

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Posted 14 October 2017 - 07:58 AM

Yes, I believe I did? If it's incorrect let me know and I'll try again.



#7 hamluis

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Posted 14 October 2017 - 10:24 AM

Either the link is invisible...or my eyesight is bordering on full blindness.

 

Louis



#8 sh4rkbyt3

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Posted 19 October 2017 - 11:16 AM

Ok Hamluis I tried that with the instructions several times and I cannot get it to post here. I am simply just going to post it on the page so you'll know it has been done.
 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Bob (administrator) on 04-10-2017 at 14:54:39
Running from "C:\Users\Bob\Desktop"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Model: HP 505B Microtower PC Manufacturer: Hewlett-Packard
Boot Mode: Network
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (09/30/2017 04:55:27 PM) (Source: Windows Search Service) (User: )
Description: Unable to initialize the filter host process. Terminating.
Details: This operation returned because the timeout period expired.  (HRESULT : 0x800705b4) (0x800705b4)
 
Error: (09/27/2017 01:43:44 PM) (Source: Windows Search Service) (User: )
Description: Unable to initialize the filter host process. Terminating.
Details: This operation returned because the timeout period expired.  (HRESULT : 0x800705b4) (0x800705b4)
 
Error: (09/27/2017 08:01:14 AM) (Source: Application Error) (User: )
Description: Faulting application name: SearchProtocolHost.exe, version: 7.0.7601.23877, time stamp: 0x5968df4c
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000000fee60
Faulting process id: 0x1378
Faulting application start time: 0xSearchProtocolHost.exe0
Faulting application path: SearchProtocolHost.exe1
Faulting module path: SearchProtocolHost.exe2
Report Id: SearchProtocolHost.exe3
 
Error: (09/27/2017 08:01:13 AM) (Source: Application Error) (User: )
Description: Faulting application name: SearchProtocolHost.exe, version: 7.0.7601.23877, time stamp: 0x5968df4c
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000000fee60
Faulting process id: 0x1184
Faulting application start time: 0xSearchProtocolHost.exe0
Faulting application path: SearchProtocolHost.exe1
Faulting module path: SearchProtocolHost.exe2
Report Id: SearchProtocolHost.exe3
 
Error: (09/27/2017 08:01:13 AM) (Source: Application Error) (User: )
Description: Faulting application name: wermgr.exe, version: 6.1.7601.23877, time stamp: 0x5968dbe1
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000000fee60
Faulting process id: 0xdc8
Faulting application start time: 0xwermgr.exe0
Faulting application path: wermgr.exe1
Faulting module path: wermgr.exe2
Report Id: wermgr.exe3
 
Error: (09/27/2017 08:01:12 AM) (Source: Application Error) (User: )
Description: Faulting application name: SearchProtocolHost.exe, version: 7.0.7601.23877, time stamp: 0x5968df4c
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000000fee60
Faulting process id: 0x4b8
Faulting application start time: 0xSearchProtocolHost.exe0
Faulting application path: SearchProtocolHost.exe1
Faulting module path: SearchProtocolHost.exe2
Report Id: SearchProtocolHost.exe3
 
Error: (09/27/2017 08:01:10 AM) (Source: Application Error) (User: )
Description: Faulting application name: SearchProtocolHost.exe, version: 7.0.7601.23877, time stamp: 0x5968df4c
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000000fee60
Faulting process id: 0xc90
Faulting application start time: 0xSearchProtocolHost.exe0
Faulting application path: SearchProtocolHost.exe1
Faulting module path: SearchProtocolHost.exe2
Report Id: SearchProtocolHost.exe3
 
Error: (09/27/2017 07:48:15 AM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.18792, time stamp: 0x59906b79
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0x6fc
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3
 
Error: (09/27/2017 07:47:16 AM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.18792, time stamp: 0x59906b79
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00700073
Faulting process id: 0xd40
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3
 
Error: (09/27/2017 07:46:51 AM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.18792, time stamp: 0x59906b79
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x06beaeb8
Faulting process id: 0x109c
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3
 
 
System errors:
=============
Error: (10/04/2017 02:53:44 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068 = The dependency service or group failed to start.
 
Error: (10/04/2017 02:53:44 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068 = The dependency service or group failed to start.
 
Error: (10/04/2017 02:53:44 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068 = The dependency service or group failed to start.
 
Error: (10/04/2017 02:51:13 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068 = The dependency service or group failed to start.
 
Error: (10/04/2017 02:51:13 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068 = The dependency service or group failed to start.
 
Error: (10/04/2017 02:51:13 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068 = The dependency service or group failed to start.
 
Error: (10/04/2017 02:51:13 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068 = The dependency service or group failed to start.
 
Error: (10/04/2017 02:51:13 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068 = The dependency service or group failed to start.
 
Error: (10/04/2017 02:51:13 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068 = The dependency service or group failed to start.
 
Error: (10/04/2017 02:48:45 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068 = The dependency service or group failed to start.
 
Microsoft Office Sessions:
=========================
Error: (09/30/2017 04:55:27 PM) (Source: Windows Search Service)(User: )
Description: 
Details: This operation returned because the timeout period expired.  (HRESULT : 0x800705b4) (0x800705b4)
 
Error: (09/27/2017 01:43:44 PM) (Source: Windows Search Service)(User: )
Description: 
Details: This operation returned because the timeout period expired.  (HRESULT : 0x800705b4) (0x800705b4)
 
Error: (09/27/2017 08:01:14 AM) (Source: Application Error)(User: )
Description: SearchProtocolHost.exe7.0.7601.238775968df4cunknown0.0.0.000000000c000000500000000000fee60137801d3 378850eb30b8C:\Windows\system32\SearchProtocolHost.exeunknown8ece7b38-a37b-11e7-a600-7071bcd3bd67
 
Error: (09/27/2017 08:01:13 AM) (Source: Application Error)(User: )
Description: SearchProtocolHost.exe7.0.7601.238775968df4cunknown0.0.0.000000000c000000500000000000fee60118401d33 78850957f38C:\Windows\system32\SearchProtocolHost.exeunknown8e60fbf8-a37b-11e7-a600-7071bcd3bd67
 
Error: (09/27/2017 08:01:13 AM) (Source: Application Error)(User: )
Description: wermgr.exe6.1.7601.238775968dbe1unknown0.0.0.000000000c000000500000000000fee60dc801d337885082 7438C:\Windows\system32\wermgr.exeunknown8e4df0f8-a37b-11e7-a600-7071bcd3bd67
 
Error: (09/27/2017 08:01:12 AM) (Source: Application Error)(User: )
Description: SearchProtocolHost.exe7.0.7601.238775968df4cunknown0.0.0.000000000c000000500000000000fee604b801d3378 8507b5018C:\Windows\system32\SearchProtocolHost.exeunknown8e2eff18-a37b-11e7-a600-7071bcd3bd67
 
Error: (09/27/2017 08:01:10 AM) (Source: Application Error)(User: )
Description: SearchProtocolHost.exe7.0.7601.238775968df4cunknown0.0.0.000000000c000000500000000000fee60c9001 d337884e876f58C:\Windows\system32\SearchProtocolHost.exeunknown8ce41ff8-a37b-11e7-a600-7071bcd3bd67
 
Error: (09/27/2017 07:48:15 AM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE11.0.9600.1879259906b79unknown0.0.0.000000000c0000005000000006fc01d3378662 1881f8C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEunknownbefb8758-a379-11e7-a600-7071bcd3bd67
 
Error: (09/27/2017 07:47:16 AM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE11.0.9600.1879259906b79unknown0.0.0.000000000c000000500700073d4001d3378652774 1a8C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEunknown9b6b0958-a379-11e7-a600-7071bcd3bd67
 
Error: (09/27/2017 07:46:51 AM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE11.0.9600.1879259906b79unknown0.0.0.000000000c000000506beaeb8109c01d337863e3 89408C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEunknown8c91bc88-a379-11e7-a600-7071bcd3bd67
 
=========================== Installed Programs ============================
ActiveCheck component for HP Active Support Library (HKLM-x32\...\{254C37AA-6B72-4300-84F6-98A82419187E}) (Version: 3.0.0.3 - Hewlett-Packard) Hidden
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 27.0.0.124 - Adobe Systems Incorporated)
Adobe Flash Player 27 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 27.0.0.130 - Adobe Systems Incorporated)
Agatha Christie - Peril at End House (HKLM-x32\...\WT089362) (Version: 2.2.0.95 - WildTangent) Hidden
Ansel (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Ansel) (Version: 384.94 - NVIDIA Corporation) Hidden
Avast Free Antivirus (HKLM-x32\...\Avast Antivirus) (Version: 17.6.2310 - AVAST Software)
Bejeweled 2 Deluxe (HKLM-x32\...\WT087428) (Version: 2.2.0.95 - WildTangent) Hidden
Bing Bar (HKLM-x32\...\{08234a0d-cf39-4dca-99f0-0c5cb496da81}) (Version: 6.0.2282.0 - Microsoft Corporation)
Bing Bar Platform (HKLM-x32\...\{77C4850C-3592-4A2F-B652-ACB77A1EF77C}) (Version: 6.0.2282.0 - Microsoft Corporation) Hidden
Bing Rewards Client Installer (HKLM-x32\...\{61EDBE71-5D3E-4AB7-AD95-E53FEAF68C17}) (Version: 16.0.345.0 - Microsoft Corporation) Hidden
Blackhawk Striker 2 (HKLM-x32\...\WT087328) (Version: 2.2.0.95 - WildTangent) Hidden
Blasterball 3 (HKLM-x32\...\WT089308) (Version: 2.2.0.95 - WildTangent) Hidden
Blio (HKLM-x32\...\{504CC891-B140-4E1B-860B-5E4C1DFBA9E3}) (Version: 2.0.5350 - K-NFB Reading Technology, Inc.)
Bounce Symphony (HKLM-x32\...\WT087330) (Version: 2.2.0.95 - WildTangent) Hidden
Build-a-lot 2 (HKLM-x32\...\WT087335) (Version: 2.2.0.95 - WildTangent) Hidden
Cake Mania (HKLM-x32\...\WT089359) (Version: 2.2.0.95 - WildTangent) Hidden
CCleaner (HKLM\...\CCleaner) (Version: 5.35 - Piriform)
Chuzzle Deluxe (HKLM-x32\...\WT087453) (Version: 2.2.0.95 - WildTangent) Hidden
Defraggler (HKLM\...\Defraggler) (Version: 2.21 - Piriform)
Diner Dash 2 Restaurant Rescue (HKLM-x32\...\WT087536) (Version: 2.2.0.95 - WildTangent) Hidden
Dora's World Adventure (HKLM-x32\...\WT087343) (Version: 2.2.0.95 - WildTangent) Hidden
Emsisoft Anti-Malware (HKLM\...\{5502032C-88C1-4303-99FE-B5CBD7684CEA}_is1) (Version: 2017.4 - Emsisoft Ltd.)
Escape Rosecliff Island (HKLM-x32\...\WT087360) (Version: 2.2.0.95 - WildTangent) Hidden
Farm Frenzy (HKLM-x32\...\WT089328) (Version: 2.2.0.95 - WildTangent) Hidden
FATE (HKLM-x32\...\WT087361) (Version: 2.2.0.95 - WildTangent) Hidden
Final Drive Nitro (HKLM-x32\...\WT087362) (Version: 2.2.0.95 - WildTangent) Hidden
Heroes of Hellas 2 - Olympia (HKLM-x32\...\WT087372) (Version: 2.2.0.95 - WildTangent) Hidden
HP Connect Solutions (HKLM-x32\...\{BE1C9464-DEBB-4DA6-B19A-8EC634F22D73}) (Version: 1.0.0.4 - Hewlett-Packard)
HP Desktop Keyboard (HKLM-x32\...\HP Keyboard_is1) (Version: 1.0.0.13 - Hewlett-Packard)
HP Games (HKLM-x32\...\WildTangent hp Master Uninstall) (Version: 1.0.1.5 - WildTangent)
HP MAINSTREAM KEYBOARD (HKLM-x32\...\{B40D7926-AE5F-41EA-8AC6-56C0E2F00E9D}) (Version: 1.4.3.0 - Hewlett-Packard)
HP Odometer (HKLM-x32\...\{B8AC1A89-FFD1-4F97-8051-E505A160F562}) (Version: 2.10.0000 - Hewlett-Packard)
HP Remote Solution (HKLM-x32\...\HP Remote Solution) (Version: 1.1.14.0 - Hewlett-Packard)
HP Setup (HKLM-x32\...\{60F641EA-DFFB-4419-A1A7-4FF575BA87BE}) (Version: 1.2.4093.3340 - Hewlett-Packard)
HP Support Assistant (HKLM-x32\...\{B1A4A13D-4665-4ED3-9DFE-F845725FBBD8}) (Version: 5.1.8.12 - Hewlett-Packard Company)
HP Support Information (HKLM-x32\...\{B9A03B7B-E0FF-4FB3-BA83-762E58A1B0AA}) (Version: 10.1.0002 - Hewlett-Packard)
HP Vision Hardware Diagnostics (HKLM\...\{D79A02E9-6713-4335-9668-AAC7474C0C0E}) (Version: 2.1.6.0 - Hewlett-Packard)
HPAsset component for HP Active Support Library (HKLM-x32\...\{669D4A35-146B-4314-89F1-1AC3D7B88367}) (Version: 3.0.2.2 - Hewlett-Packard) Hidden
InterVideo WinDVD 8 (HKLM-x32\...\{5FEBF468-5AC2-4C66-AD80-DF85C085AA73}) (Version: 8.5.10.84 - InterVideo Inc.) Hidden
InterVideo WinDVD 8 (HKLM-x32\...\InstallShield_{5FEBF468-5AC2-4C66-AD80-DF85C085AA73}) (Version: 8.5.10.84 - InterVideo Inc.)
Jewel Quest Solitaire 2 (HKLM-x32\...\WT087379) (Version: 2.2.0.95 - WildTangent) Hidden
Kobo (HKLM-x32\...\Kobo) (Version: 1.6 - Kobo Inc.)
Malwarebytes version 3.1.2.1733 (HKLM\...\{35065F43-4BB2-439A-BFF7-0F1014F2E0CD}_is1) (Version: 3.1.2.1733 - Malwarebytes)
Microsoft .NET Framework 4.7 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.7.02053 - Microsoft Corporation)
Microsoft Office 2010 (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Silverlight (HKLM-x32\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 4.0.50401.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{A49F249F-0C91-497F-86DF-B2585E8E76B7}) (Version: 8.0.50727.42 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft_VC90_CRT_x86 (HKLM-x32\...\{DF2035BE-5820-4965-BD97-7FAF8D4A7879}) (Version: 1.0.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Mystery P.I. - The London Caper (HKLM-x32\...\WT089299) (Version: 2.2.0.95 - WildTangent) Hidden
NVIDIA 3D Vision Driver 384.94 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 384.94 - NVIDIA Corporation)
NVIDIA Display Control Panel (HKLM\...\NVIDIA Display Control Panel) (Version: 6.14.11.9739 - NVIDIA Corporation)
NVIDIA Drivers (HKLM\...\NVIDIA Drivers) (Version: 1.10.61.39 - NVIDIA Corporation)
NVIDIA ForceWare Network Access Manager (HKLM-x32\...\{7CFA46E3-CC2F-4355-82AE-6012DC3633FD}) (Version: 1.00.7330.0 - NVIDIA Corporation)
NVIDIA Graphics Driver 384.94 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 384.94 - NVIDIA Corporation)
PDF Complete Special Edition (HKLM-x32\...\PDF Complete) (Version: 4.0.9 - PDF Complete, Inc)
Penguins! (HKLM-x32\...\WT087394) (Version: 2.2.0.95 - WildTangent) Hidden
Plants vs. Zombies (HKLM-x32\...\WT087501) (Version: 2.2.0.95 - WildTangent) Hidden
PlayReady PC Runtime amd64 (HKLM\...\{BCA9334F-B6C9-4F65-9A73-AC5A329A4D04}) (Version: 1.3.0 - Microsoft Corporation)
PlayReady PC Runtime x86 (HKLM-x32\...\{CCA5EAAD-92F4-4B7A-B5EE-14294C66AB61}) (Version: 1.3.0 - Microsoft Corporation)
Poker Superstars III (HKLM-x32\...\WT087395) (Version: 2.2.0.95 - WildTangent) Hidden
Polar Bowler (HKLM-x32\...\WT087396) (Version: 2.2.0.95 - WildTangent) Hidden
Polar Golfer (HKLM-x32\...\WT087397) (Version: 2.2.0.95 - WildTangent) Hidden
PressReader (HKLM-x32\...\{912CED74-88D3-4C5B-ACB0-13231864975D}) (Version: 5.10.621.0 -  NewspaperDirect Inc.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6531 - Realtek Semiconductor Corp.)
Recovery Manager (HKLM-x32\...\{44B2A0AB-412E-4F8C-B058-D1E8AECCDFF5}) (Version: 5.5.2926 - CyberLink Corp.) Hidden
Recuva (HKLM\...\Recuva) (Version: 1.53 - Piriform)
RogueKiller version 12.11.17.0 (HKLM\...\8B3D7924-ED89-486B-8322-E8594065D5CB_is1) (Version: 12.11.17.0 - Adlice Software)
Virtual Families (HKLM-x32\...\WT087414) (Version: 2.2.0.95 - WildTangent) Hidden
Virtual Villagers 4 - The Tree of Life (HKLM-x32\...\WT089307) (Version: 2.2.0.95 - WildTangent) Hidden
Vulkan Run Time Libraries 1.0.42.1 (HKLM\...\VulkanRT1.0.42.1) (Version: 1.0.42.1 - LunarG, Inc.)
Wheel of Fortune 2 (HKLM-x32\...\WT087415) (Version: 2.2.0.95 - WildTangent) Hidden
Windows Live ID Sign-in Assistant (HKLM\...\{9B48B0AC-C813-4174-9042-476A887592C7}) (Version: 6.500.3165.0 - Microsoft Corporation)
Xobni (HKLM-x32\...\XobniMain) (Version:  - Xobni Corp.)
Xobni Core (HKLM-x32\...\{8DC069E7-893C-41E1-9442-DE89FEC33371}) (Version: 1.0.0 - Xobni, Inc.) Hidden
Zinio Reader 4 (HKLM-x32\...\{465210C4-595A-BD80-44E8-E0457D9D8432}) (Version: 4.0.3184 - Zinio LLC) Hidden
Zinio Reader 4 (HKLM-x32\...\ZinioReader4.9310D8F796442B71068C511E15D70529A702D19D.1) (Version: 4.0.3184 - Zinio LLC)
Zuma Deluxe (HKLM-x32\...\WT087533) (Version: 2.2.0.95 - WildTangent) Hidden
 
========================= Memory info: ===================================
Percentage of memory in use: 21%
Total physical RAM: 3071.3 MB
Available physical RAM: 2421.41 MB
Total Virtual: 6140.79 MB
Available Virtual: 5537.56 MB
 
========================= Partitions: =====================================
1 Drive c: (OS) (Fixed) (Total:219.96 GB) (Free:117.7 GB) NTFS
2 Drive d: (HP_RECOVERY) (Fixed) (Total:12.83 GB) (Free:1.53 GB) NTFS
 
========================= Users: ========================================
User accounts for \\BOB-HP
 
Administrator            Bob                      Guest                    
 
 
**** End of log ****

Edited by hamluis, 19 October 2017 - 12:59 PM.


#9 hamluis

hamluis

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Posted 19 October 2017 - 01:02 PM

Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Louis






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