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Says Internet Access, but no actual access to the internet?


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#1 DHP904

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Posted 01 October 2017 - 07:08 PM

Suddenly, my Win 10 PC won't functionally connect to the net.

 

In the system tray the appropriate icon displays the name of the network and says "Internet Access", and if I run ifconfig from command prompt I see the proper service provider and DNS suffix.  

 

But If I open a browser, I just get a spinner waiting to connect.  no error, no timeout, just waiting.  

Programs that require internet access are likewise unable to run properly.

 

Things I've tried:  

 

-Wifi and wired.

-different location (as in, another house using their internet)

-pretty thorough scans for malware, adware, browser hijacks, search engine redirects, unwelcome proxy settings - everything comes up clean.

-resettcpip

-windows's internet troubleshooter

 

What gets me crazy is that everything comes back clean as if all is well, when it isn't.  Which makes me feel like I'm missing something really obvious.  

 

Any insights would be greatly appreciated.  



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#2 JohnC_21

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Posted 01 October 2017 - 07:23 PM

Do the following in order and test the internet

 

Remove the battery if easily accessible and the power adapter. On the desktop remove the power cord. Hold the power button down for 30 seconds. Replace the power and battery and boot.  

 

Did you also reset Winsock?

 

Open an elevated command prompt. Type the following command and reboot.

 

netsh winsock reset

 

Download Windows Repair but only check the box next to Network Repair.



#3 arlattimor

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Posted 01 October 2017 - 08:02 PM

Who is your ISP?


A. Lattimore

CCNA, CWNA, MCITP, MCSA, MCT, MCP, Security+, Server+, Linux+, Network+, A+, CNST

Network Security Engineer

 


#4 DHP904

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Posted 02 October 2017 - 08:25 AM

Thanks for the quick input!!

 

I have unplugged the cord.  Waited a few minutes then held down power button for 30+ seconds.  Then I plugged back in, booted up, used an elevated command prompt window to reset winsock, and rebooted.  

 

Still no love from the internet.  :-( 

 

My ISP is Comcast.



#5 arlattimor

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Posted 02 October 2017 - 08:29 AM

Oh Lord, Comcast what kind of router do you have?


A. Lattimore

CCNA, CWNA, MCITP, MCSA, MCT, MCP, Security+, Server+, Linux+, Network+, A+, CNST

Network Security Engineer

 


#6 DHP904

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Posted 02 October 2017 - 08:32 AM

Yeah, Comcast, ick.  But as I said, I went to another house as well and they have a different provider (a local CT company).  I'm fairly confident it is not router-related as I am now connected via the 3rd different router and network as I've tried to work through this - all are the same results.



#7 arlattimor

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Posted 02 October 2017 - 08:39 AM

How old is your laptop?


A. Lattimore

CCNA, CWNA, MCITP, MCSA, MCT, MCP, Security+, Server+, Linux+, Network+, A+, CNST

Network Security Engineer

 


#8 DHP904

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Posted 02 October 2017 - 08:42 AM

Its a desktop.  Got it in December or January.



#9 JohnC_21

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Posted 02 October 2017 - 09:45 AM

This is both Wifi and Ethernet? Windows itself may be borked after an update. You can confirm if this is more than a Windows problem by downloading a live linux distro on another computer. You will need to disable SecureBoot in your UEFI settings. 

 

Download Mint Cinnamon. Burn the iso to a DVD on any Windows 7 or later computer by right clicking and selecting burn disk image. Boot Mint and do not input anything until you are at the desktop. Do this using Ethernet. Click on Menu > Internet. If you can access the internet then reset Windows 10 with the option to keep your files. You will need to reinstall your programs.



#10 DHP904

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Posted 02 October 2017 - 10:09 AM

Ahhhh, clever!  I shall try that.



#11 DHP904

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Posted 02 October 2017 - 02:48 PM

And booting a Linux USB drive showed that I COULD access the internet.  Thank you JohnC_21!!  Did a Windows reset and all is well.  (and there was much rejoicing)



#12 JohnC_21

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Posted 02 October 2017 - 03:05 PM

Your Welcome, and thanks for the update.






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