Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

BSOD persists after win 10 upgrade


  • Please log in to reply
3 replies to this topic

#1 cvee

cvee

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:08:05 PM

Posted 01 October 2017 - 03:46 PM

http://speccy.piriform.com/results/wR3oBazekrQzEupC17z8c27

 

Attached File  SysnativeFileCollectionApp.zip   434.06KB   4 downloads

 

BSOD'd often on win7 while playing certain games, always 0x000124 and ntoskrnl.exe errors. Upgraded to win10 last week and the BSODs became far less frequent. I was hoping these new ones were unrelated, but I googled more about it today and apparently WHEA_UNCORRECTABLE is another term for 0x000124? So, yeah, issue remains :(


Edited by cvee, 01 October 2017 - 03:47 PM.


BC AdBot (Login to Remove)

 


#2 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:11:05 PM

Posted 02 October 2017 - 06:45 AM

Yes, the terms are the same (STOP 0x124/STOP 0x00000124/WHEA_UNCORRECTABLE_ERROR)

More info on this error here:  http://www.carrona.org/bsodindx.html#0x00000124

 

It's a rather complicated error, with the majority of problems that cause it being hardware.
BUT, compatibility issues and low-level driver problems can mimic it and cause the system to spit them out also.

 

As such, the first step is basic hardware diagnostics.

Please run these free hardware tests:  http://www.carrona.org/hwdiag.html

Please run ALL of the tests and let us know the results.

If they all pass, then we'll ask you to perform this procedure:  http://www.carrona.org/strpdown.html

 

Your UEFI/BIOS (version 2001) dates from 2011.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and the outdated UEFI/BIOS' may be the cause of some compatibility issues).  As you were having these problems with W7, I don't think that the outdated BIOS would be the problem - BUT, it's certainly not going to help.

 

Only 3 Windows Update hotfixes installed.  Most build 15063 (1703) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

From looking at the memory dumps, I suspect a hardware problem (although there is some suggestion of a compatibility issue - but that's not certain).

Please run these free hardware tests:  http://www.carrona.org/hwdiag.html

Please run ALL of the tests and let us know the results.

Then, if they all pass, please try this procedure:  http://www.carrona.org/strpdown.html

 

Analysis:
The following is for information purposes only.
The following information contains the relevant information from the blue screen analysis:
**************************Sun Oct  1 16:19:59.447 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\100117-19031-01.dmp]
Windows 10 Kernel Version 15063 MP (6 procs) Free x64
System Uptime:0 days 0:00:05.195
Probably caused by :AuthenticAMD
BugCheck 124, {0, ffff8a87d7167038, 0, 0}
BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffff8a87d7167038, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_AuthenticAMD
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR_CACHE_PRV
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Oct  1 14:08:01.171 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\100117-21078-01.dmp]
Windows 10 Kernel Version 15063 MP (6 procs) Free x64
System Uptime:0 days 0:00:07.918
Probably caused by :AuthenticAMD
BugCheck 124, {0, ffff808eedf792e8, 0, 0}
BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffff808eedf792e8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_AuthenticAMD
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR_CACHE_PRV
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Sep 27 09:00:48.653 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\092717-14953-01.dmp]
Windows 10 Kernel Version 15063 MP (6 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:0 days 11:30:39.338
Probably caused by :AuthenticAMD
BugCheck 124, {0, ffffcc08ef1cd028, b60da000, f6000135}
BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffcc08ef1cd028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000b60da000, High order 32-bits of the MCi_STATUS value.
Arg4: 00000000f6000135, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_AuthenticAMD
PROCESS_NAME:  Gw2-64.exe
FAILURE_BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR_CACHE
  BIOS Version                  2001   
  BIOS Release Date             03/08/2011
  Manufacturer                  System manufacturer
  Baseboard Manufacturer        ASUSTeK Computer INC.
  Product Name                  System Product Name
  Baseboard Product             M4A87TD/USB3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only.
My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Sun Oct  1 16:19:59.447 2017 (UTC - 4:00)**************************
amdide64.sys                Tue Dec  4 04:49:28 2012 (50BDC728)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Sep 27 09:00:48.653 2017 (UTC - 4:00)**************************
MpKsl488342de.sys           Mon Feb 27 20:54:41 1989 (2409FBE1)
ASACPI.sys                  Thu Nov  1 21:54:34 2012 (509327DA)
viahduaa.sys                Tue Aug 18 03:38:56 2015 (55D2E110)
usbfilter.sys               Thu Nov 26 20:26:01 2015 (5657B129)
nvhda64v.sys                Wed Mar 15 08:48:41 2017 (58C93829)
Rt64win7.sys                Fri Aug 11 03:45:53 2017 (598D60B1)
nvlddmkm.sys                Sat Sep 16 12:54:01 2017 (59BD5729)


http://www.carrona.org/drivers/driver.php?id=amdide64.sys
MpKsl488342de.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=ASACPI.sys
http://www.carrona.org/drivers/driver.php?id=viahduaa.sys
http://www.carrona.org/drivers/driver.php?id=usbfilter.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=Rt64win7.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys

 
 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 cvee

cvee
  • Topic Starter

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:08:05 PM

Posted 14 October 2017 - 11:30 AM

I finished the hardware tests and... No errors, feels bittersweet. I see the strip down tests are your next suggestion. But I'm not sure how I would test for BSODs there, since I've only encountered them while playing games?
 
I was able to update Windows, but not BIOS. I couldn't get the USB to be recognized in EZ flash, even after changing it to FAT32. Apparently size matters?
 
Also, should I run Furmark longer to simulate gaming or something? Temperature plateau'd after only 10mins. Otherwise, I'm not sure what is left to test... I guess power supply?
 
(Sorry for the delayed response. I do appreciate your help!)


#4 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:11:05 PM

Posted 14 October 2017 - 11:47 AM

The way to test for BSOD's  during the stripdown is by using the system.

If it only happens when gaming, that will make it more difficult.

 

Still, the point here is to strip off everything that isn't essential - so strip off everything that you absolutely don't need to game and try that.

If it still BSOD's, then you'll need to start replacing parts in order to test.

The parts that passed the diagnostic tests are less likely to have failed than the parts that weren't tested.
I make an exception for the video card here - as I've seen cards fail fairly often even after they've passed the diagnostics.

 

Purchase the parts from a place that'll let you return them if they're not needed, that way you'll minimize the cost of the repairs.

Or, you can take it to a shop and let them do the testing for you (as most shops have test cards/parts that they use).

 

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users