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am i having a virus causing my pc to crash?


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#1 moonshinee

moonshinee

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Posted 01 October 2017 - 01:57 PM

Hello. So the last 2-3 months im having massive crash problems. Sometimes it will happen once or two times a day some will not happen for a few days some will happen all the time. It could happen while not doing anything but most of the time it will happen during gaming. Most of the times when it freezes it does some weird sound and im forced to do a forced restart. Sometimes after that even through the pc would open nothing would apear on screen and i had to do try open it a lot of times until it opens. I checked everything on hardware except the motherboard cause i would have to sent it somewhere else to check it. Anyway i did a format and everything was working fine for 2 whole weeks 0 crashes so i thought the problem had to be software and that i fixed it. But since yesterday it started doing it again. My computer is less than 2 years old. We also checked the computer inside everything is in the position, its not too dusty and the tempature is more than fine. The weird thing is that my computer was fine for 2 weeks after the format but it just started having exactly the same problems. 

Here are some files that might help

speccy- http://speccy.piriform.com/results/4MEwEimGNetH88F1vHlsCW8

and minitool text with

 List last 10 Event Viewer log

  List Installed Programs
  List Users, Partitions and Memory size.

 

 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Kappa (administrator) on 01-10-2017 at 20:26:50
Running from "C:\Users\Kappa\Downloads"
Microsoft Windows 10 Pro  (X64)
Model: MS-7996 Manufacturer: MSI
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (10/01/2017 04:24:35 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "UccApi,processorArchitecture="AMD64",type ="win32",version="16.0.0.0"1" Error in manifest or policy file "UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0"2" on line UccApi,proces sor  Architec ture="AMD64",type="win32",version="16.0.0.0"3. Component identity found in manifest does not match the identity of the component requested. Reference is UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0". Definition is UccApi,processorArchitecture="x86",type="win32",version="16.0.0.0". Please use sxstrace.exe for detailed diagnosis.
 
Error: (10/01/2017 01:52:11 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0"1". Error in manifest or policy file "UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0"2" on line UccApi,proces sor Architecture="AMD64",type="win32",version="16.0.0.0"3. Component identity found in manifest does not match the identity of the component requested. Reference is UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0". Definition is UccApi,processorArchitecture="x86",type="win32",version="16.0.0.0". Please use sxstrace.exe for detailed diagnosis.
 
Error: (09/30/2017 11:20:31 PM) (Source: Application Error) (User: )
Description: Faulting application name: MicrosoftEdgeCP.exe, version: 11.0.15063.608, time stamp: 0x59ae240c
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000604
Fault offset: 0x0000000000000000
Faulting process id: 0xa48
Faulting application start time: 0xMicrosoftEdgeCP.exe0
Faulting application path: MicrosoftEdgeCP.exe1
Faulting module path: MicrosoftEdgeCP.exe2
Report Id: MicrosoftEdgeCP.exe3
Faulting package full name: MicrosoftEdgeCP.exe4
Faulting package-relative application ID: MicrosoftEdgeCP.exe5
 
Error: (09/30/2017 10:52:57 PM) (Source: Application Error) (User: )
Description: Faulting application name: MicrosoftEdgeCP.exe, version: 11.0.15063.608, time stamp: 0x59ae240c
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000604
Fault offset: 0x0000000000000000
Faulting process id: 0xf34
Faulting application start time: 0xMicrosoftEdgeCP.exe0
Faulting application path: MicrosoftEdgeCP.exe1
Faulting module path: MicrosoftEdgeCP.exe2
Report Id: MicrosoftEdgeCP.exe3
Faulting package full name: MicrosoftEdgeCP.exe4
Faulting package-relative application ID: MicrosoftEdgeCP.exe5
 
Error: (09/30/2017 10:52:54 PM) (Source: Application Error) (User: )
Description: Faulting application name: MicrosoftEdgeCP.exe, version: 11.0.15063.608, time stamp: 0x59ae240c
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000604
Fault offset: 0x0000000000000000
Faulting process id: 0xf34
Faulting application start time: 0xMicrosoftEdgeCP.exe0
Faulting application path: MicrosoftEdgeCP.exe1
Faulting module path: MicrosoftEdgeCP.exe2
Report Id: MicrosoftEdgeCP.exe3
Faulting package full name: MicrosoftEdgeCP.exe4
Faulting package-relative application ID: MicrosoftEdgeCP.exe5
 
Error: (09/30/2017 10:33:15 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0"1". Error in manifest or policy file "UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0"2" on line UccApi,proces sorArchitecture="AMD64",type="win32",version="16.0.0.0"3. Component identity found in manifest does not match the identity of the component requested. Reference is UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0". Definition is  UccApi,processorArchitecture="x86",type="win32",version="16.0.0.0".  Please use sxstrace.exe for detailed diagnosis.
 
Error: (09/30/2017 04:22:42 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0"1" Error in manifest or policy file "UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0"2" on line UccApi,proces sorArchitecture="AMD64",type="win32",version="16.0.0.0"3. Component identity found in manifest does not match the identity of the component requested. Reference is UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0". Definition is UccApi,processorArchitecture="x86",type="win32",version="16.0.0.0". Please use sxstrace.exe for detailed diagnosis.
 
Error: (09/29/2017 03:08:22 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0"1". Error in manifest or policy file "UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0"2" on line UccApi,proces sorArchitecture="AMD64",type="win32",version="16.0.0.0"3. Component identity found in manifest does not match the identity of the component requested. Reference is UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0". Definition is UccApi,processorArchitecture="x86",type="win32",version="16.0.0.0". Please use sxstrace.exe for detailed diagnosis.
 
Error: (09/28/2017 11:52:34 PM) (Source: Application Error) (User: )
Description: Windows cannot access the file  for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program RzStats.Manager because of this error.
Program: RzStats.Manager
File: The error value is listed in the Additional Data section.
User Action
1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again.
2. If the file still cannot be accessed and It is on the network,your network administrator should verify that there is not a problem with the network and that the server can be contacted.  If it is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor forfurther assistance.
Additional Data
Error value: 00000246
Disk type: 0
 
Error: (09/28/2017 11:52:34 PM) (Source: Application Error) (User: )
Description: Faulting application name: RzStats.Manager.exe, version: 1.2.16.0, time stamp: 0x587327cf
Faulting module name: mscorlib.ni.dll, version: 4.7.2110.0, time stamp: 0x597bd647
Exception code: 0xc000001d
Fault offset: 0x00a47a61
Faulting process id: 0x2b64
Faulting application start time: 0xRzStats.Manager.exe0
Faulting application path: RzStats.Manager.exe1
Faulting module path: RzStats.Manager.exe2
Report Id: RzStats.Manager.exe3
Faulting package full name: RzStats.Manager.exe4
Faulting package-relative application ID: RzStats.Manager.exe5
 
System errors:
=============
Error: (10/01/2017 04:12:22 PM) (Source: Service Control Manager) (User: )
Description: The CldFlt service failed to start due to the following error: %%50 = The request is not supported.
 
Error: (10/01/2017 04:12:22 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 5:56:59 AM on ‎10/‎1/‎2017 was unexpected.
 
Error: (10/01/2017 05:57:00 AM) (Source: DCOM) (User: DESKTOP-TRDJ32T)
Description: {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5}
 
Error: (09/30/2017 11:56:59 PM) (Source: Service Control Manager) (User: )
Description: The CldFlt service failed to start due to the following error: %%50 = The request is not supported.
 
Error: (09/30/2017 11:55:57 PM) (Source: Service Control Manager) (User: )
Description: The Update Orchestrator Service service did not shut down properly after receiving a preshutdown control.
 
Error: (09/30/2017 11:55:03 PM) (Source: DCOM) (User: DESKTOP-TRDJ32T)
Description: {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5}
 
Error: (09/30/2017 11:55:03 PM) (Source: DCOM) (User: DESKTOP-TRDJ32T)
Description: {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5}
 
Error: (09/30/2017 11:55:03 PM) (Source: DCOM) (User: DESKTOP-TRDJ32T)
Description: {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5}
 
Error: (09/30/2017 11:55:03 PM) (Source: DCOM) (User: DESKTOP-TRDJ32T)
Description: {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5}
 
Error: (09/30/2017 11:55:03 PM) (Source: DCOM) (User: DESKTOP-TRDJ32T)
Description: {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5}
 
Microsoft Office Sessions:
=========================
Error: (10/01/2017 04:24:35 AM) (Source: SideBySide)(User: )
Description: UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0"UccApi,processorArchitecture="x86",type ="win32",version="16.0.0.0"C:\Program Files (x86)\Microsoft Office\root\Office16\lync.exe.ManifestC:\Program Files (x86)\Microsoft Office\root\Office16\UccApi.DLL1
 
Error: (10/01/2017 01:52:11 AM) (Source: SideBySide)(User: )
Description: UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0"UccApi,processorArchitecture="x86",type= "win32",version="16.0.0.0"C:\Program Files (x86)\Microsoft Office\root\Office16\lync.exe.ManifestC:\Program Files (x86)\Microsoft Office\root\Office16\UccApi.DLL1
 
Error: (09/30/2017 11:20:31 PM) (Source: Application Error)(User: )
Description: MicrosoftEdgeCP.exe11.0.15063.60859ae240cunknown0.0.0.000000000c00006040000000000000000a4801d33a26 0bd22280C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exeunknown0a841f23-2e10-47f9-a115-198782d43fabMicrosoft.MicrosoftEdge_40.15063.0.0_neutral__8wekyb3d8bbweContentProcess
 
Error: (09/30/2017 10:52:57 PM) (Source: Application Error)(User: )
Description: MicrosoftEdgeCP.exe11.0.15063.60859ae240cunknown0.0.0.000000000c00006040000000000000000f3401d33a25 558d6a20C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exeunknown397e7 1b2-6e21-457d-a8d2-803ae655fc23Microsoft.MicrosoftEdge_40.15063.0.0_neutral__8wekyb3d8bbweContentProcess
 
Error: (09/30/2017 10:52:54 PM) (Source: Application Error)(User: )
Description: MicrosoftEdgeCP.exe11.0.15063.60859ae240cunknown0.0.0.000000000c00006040000000000000000f3401d33 a25558d6a20C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exeunknown755a23e1-38fa-4425-a06a-b811f3170158Microsoft.MicrosoftEdge_40.15063.0.0_neutral__8wekyb3d8bbweContentProcess
 
Error: (09/30/2017 10:33:15 PM) (Source: SideBySide)(User: )
Description: UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0"UccApi,processorArchitecture="x86",type= "win32",version="16.0.0.0"C:\Program Files (x86)\Microsoft Office\root\Office16\lync.exe.ManifestC:\Program Files (x86)\Microsoft Office\root\Office16\UccApi.DLL1
 
Error: (09/30/2017 04:22:42 AM) (Source: SideBySide)(User: )
Description: UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0"UccApi,processorArchitecture="x86",type= "win32",version="16.0.0.0"C:\Program Files (x86)\Microsoft Office\root\Office16\lync.exe.ManifestC:\Program Files (x86)\Microsoft Office\root\Office16\UccApi.DLL1
 
Error: (09/29/2017 03:08:22 AM) (Source: SideBySide)(User: )
Description: UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0"UccApi,processorArchitecture="x86",type= "win32",version="16.0.0.0"C:\Program Files (x86)\Microsoft Office\root\Office16\lync.exe.ManifestC:\Program Files (x86)\Microsoft Office\root\Office16\UccApi.DLL1
 
Error: (09/28/2017 11:52:34 PM) (Source: Application Error)(User: )
Description: RzStats.Manager000002460
 
Error: (09/28/2017 11:52:34 PM) (Source: Application Error)(User: )
Description: RzStats.Manager.exe1.2.16.0587327cfmscorlib.ni.dll4.7.2110.0597bd647c000001d00a47a612b6401d338771ecf42 27C:\ProgramData\Razer\Synapse\RzStats\RzStats.Manager.exeC:\WINDOWS\assembly\NativeImages_v4.0.30319_32\mscorlib\0caeceddf4f18e8de485e8a01587a5ae\mscorlib.ni.dllfc73091b-d042-4d97-acad-c31facbe6d89
 
=========================== Installed Programs ============================
µTorrent (HKCU\...\uTorrent) (Version: 3.5.0.44090 - BitTorrent Inc.)
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 17.012.20098 - Adobe Systems Incorporated)
Ansel (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Ansel) (Version: 385.41 - NVIDIA Corporation) Hidden
BS.Player FREE (HKLM-x32\...\BSPlayerf) (Version: 2.71.1081 - AB Team, d.o.o.)
CameraHelperMsi (HKLM-x32\...\{15634701-BACE-4449-8B25-1567DA8C9FD3}) (Version: 13.51.815.0 - Logitech) Hidden
Discord (HKCU\...\Discord) (Version: 0.0.298 - Discord Inc.)
erLT (HKLM-x32\...\{3EE9BCAE-E9A9-45E5-9B1C-83A4D357E05C}) (Version: 1.20.138.34 - Logitech, Inc.) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 61.0.3163.100 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.33.5 - Google Inc.) Hidden
Java 8 Update 144 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F64180144F0}) (Version: 8.0.1440.1 - Oracle Corporation)
KB4023057 (HKLM\...\{264FDD69-C4DF-476F-B1B8-7DCEE4AF839B}) (Version: 2.4.0.0 - Microsoft Corporation)
League of Legends (HKLM-x32\...\{8CE67B9E-3AC8-4ED2-A8EE-28E6FE3D0B51}) (Version: 4.2.1 - Riot Games) Hidden
League of Legends (HKLM-x32\...\League of Legends 4.2.1) (Version: 4.2.1 - Riot Games)
Logitech Webcam Software (HKLM-x32\...\{D40EB009-0499-459c-A8AF-C9C110766215}) (Version: 2.80 - Logitech Inc.)
McAfee WebAdvisor (HKLM-x32\...\{35ED3F83-4BDC-4c44-8EC6-6A8301C7413A}) (Version: 4.0.161 - McAfee, Inc.)
Microsoft Office Professional Plus 2016 - el-gr (HKLM\...\ProPlusRetail - el-gr) (Version: 16.0.8431.2079 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.6998.0830 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}) (Version: 8.0.59192 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005 (HKLM-x32\...\{7f51bdb9-ee21-49ee-94d6-90afc321780e}) (Version: 12.0.21005.1 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005 (HKLM-x32\...\{ce085a78-074e-4823-8dc1-8a721b94b76d}) (Version: 12.0.21005.1 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.23918 (HKLM-x32\...\{dab68466-3a7d-41a8-a5cf-415e3ff8ef71}) (Version: 14.0.23918.0 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.23918 (HKLM-x32\...\{2e085fd2-a3e4-4b39-8e10-6b8d35f55244}) (Version: 14.0.23918.0 - Microsoft Corporation)
Mozilla Firefox 56.0 (x64 el) (HKLM\...\Mozilla Firefox 56.0 (x64 el)) (Version: 56.0 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 56.0 - Mozilla)
NVIDIA 3D Vision Controller Driver 369.04 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NVIRUSB) (Version: 369.04 - NVIDIA Corporation)
NVIDIA 3D Vision Driver 385.41 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 385.41 - NVIDIA Corporation)
NVIDIA GeForce Experience 3.9.0.61 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 3.9.0.61 - NVIDIA Corporation)
NVIDIA Graphics Driver 385.41 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 385.41 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.34.27 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.34.27 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.17.0524 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.17.0524 - NVIDIA Corporation)
Office 16 Click-to-Run Extensibility Component (HKLM-x32\...\{90160000-008C-0000-0000-0000000FF1CE}) (Version: 16.0.8431.2079 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Extensibility Component 64-bit Registration (HKLM\...\{90160000-00DD-0000-1000-0000000FF1CE}) (Version: 16.0.8431.2079 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Licensing Component (HKLM\...\{90160000-008F-0000-1000-0000000FF1CE}) (Version: 16.0.8431.2079 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Localization Component (HKLM-x32\...\{90160000-008C-0408-0000-0000000FF1CE}) (Version: 16.0.8326.2107 - Microsoft Corporation) Hidden
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.8117 - Realtek Semiconductor Corp.)
Skype™ 7.40 (HKLM-x32\...\{3B7E914A-93D5-4A29-92BB-AF8C3F66C431}) (Version: 7.40.103 - Skype Technologies S.A.)
Spotify (HKCU\...\Spotify) (Version: 1.0.64.399.g4637b02a - Spotify AB)
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
Vulkan Run Time Libraries 1.0.51.0 (HKLM\...\VulkanRT1.0.51.0) (Version: 1.0.51.0 - LunarG, Inc.)
Windows 10 Update and Privacy Settings (HKLM\...\{4DFCD818-036A-4229-A67D-CF17DC461D92}) (Version: 1.0.14.0 - Microsoft Corporation)
WinRAR 5.50 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.50.0 - win.rar GmbH)
 
========================= Memory info: ===================================
Percentage of memory in use: 65%
Total physical RAM: 8156.01 MB
Available physical RAM: 2834.41 MB
Total Virtual: 9436.01 MB
Available Virtual: 2686.15 MB
 
========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:110.4 GB) (Free:57.25 GB) NTFS
 
========================= Users: ========================================
User accounts for \\DESKTOP-TRDJ32T
 
Administrator            DefaultAccount           Guest                    
Kappa                    
 
 
**** End of log ****


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