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Having some issues installing a program


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#1 IllusionEclipse

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Posted 30 September 2017 - 09:54 PM

I've been doing some system cleanup, and I've come across a program that I can't seem to uninstall. It's not listed in the Add/Remove Programs section of the control panel. And Revo Uninstaller doesn't detect it off the bat and I'm too nervous to try to fiddle with anything beyond what's obvious.

The folder has the uninstaller exe and dat files, however upon running the exe I get this error, even with running as admin and all privileges that would allow executing.

 

" Windows cannot find the specified device, path or file. You may not have the appropriate permissions to access the item."

 

Now my AV, ZoneAlarm detected the file as Adware and quarantined it. I restored it to try to uninstall the thing as a whole. I'm not entirely sure if that buggered it and caused this, but any help would be appreciated. 

 

Part of me just says to delete the folder and be done with it, but I thought I may as well try to get some help with this.

 

(Edit: Sorry about the title, must've overfocused and missed that, my bad)


Edited by hamluis, 01 October 2017 - 08:58 AM.
Moved from Win 7 to Am I Infected - Hamluis.

An illusion is as real as the person who sees it, but wouldn't that be an illusion in and of itself?


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#2 FreeBooter

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Posted 30 September 2017 - 10:40 PM

Use Wise Program Uninstaller to force uninstall the program.


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#3 IllusionEclipse

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Posted 30 September 2017 - 11:10 PM

Wise unfortunately didn't do the trick, however it didn't find any registry keys linked to the thing. So in the end I just deleted the folder entirely. Hopefully no further issues pop up. But for now this is resolved.


An illusion is as real as the person who sees it, but wouldn't that be an illusion in and of itself?


#4 FreeBooter

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Posted 30 September 2017 - 11:31 PM

You should run AdwCleaner just to make sure you are clean and if there is any infection you can ask for checkup at Am I infected? What do I do? forum.


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#5 IllusionEclipse

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Posted 30 September 2017 - 11:59 PM

Adwcleaner came up clean. Although no other AV/AM has ever come up with a detection for the aforementioned file. Nor have I had any ads show up anywhere.


An illusion is as real as the person who sees it, but wouldn't that be an illusion in and of itself?





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