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Cannot Run Programs as Administrator - "Yes" Button Gone, Fingerprint Dsn't Work


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#1 Maitai11

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Posted 30 September 2017 - 08:46 PM

Hi Helpers,

 

I can no longer use Admin Privileges - The "Yes" button has disappeared - and my fingerprint won't work on the scanner to allow me to run programs.  Also, all my PDF icons have turned white, but I believe I will be able to fix them once the Admin thing is fixed.  Finally, I believe I downloaded a bad copy of CCleaner, which was reported as compromised in the news a few weeks back.  Many thanks for your help.  Maitai.

 

I also could not copy and paste either document, which I am attaching. 

 

Assuming I'm standing at the pearly-white gates of Heaven, I should expect to see you there when I arrive. 

 

Many thanks,

 

Maitai

 

 

 

 

 

Attached Files



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#2 HelpBot

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#3 Maitai11

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Posted 05 October 2017 - 09:27 PM

Thank you, as requested.

 

Also, as indicated in my first email, I once again tried to cut and paste, to no avail.  I'm attaching them here. 

 

Thank you very much!

 

Maitai

Attached Files

  • Attached File  FRST.txt   70.81KB   13 downloads
  • Attached File  Addn.txt   70.81KB   5 downloads


#4 blueelvis

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Posted 08 October 2017 - 04:30 PM

Greetings MaiTai11,

 

 

My name is Pranav and I would be helping you out in this case. Sorry about the delayed response, it has been a busy week. Please allow me some time (48 hours) to go through your log files and come up with a plan of action.

 

 

Have a nice day!

 

 

Regards,

Pranav


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#5 Maitai11

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Posted 08 October 2017 - 04:33 PM

Hello Pranav,

Many thanks for your message, and I patiently await your plan of action - thank you very much for helping me during this needful time. Take good care.

Tim

#6 blueelvis

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Posted 11 October 2017 - 01:52 PM

Greetings Tim!

 

Sorry about the delay. It has been busy at work.

 

Before we start dealing with the problems you are experiencing, I would ask that you to take note of the following points:

  • I am a Bleeping Computer volunteer, so I ask you to be patient. I know it is frustrating when your computer is not working properly, but malware removal takes time.
  • Please also remember that I only dedicate a limited number of hours a day to helping people. We may live in different time zones, which may cause delays in responding.
  • If I have not responded to you within 48 hours, please send me a personal message. Likewise, I expect you to respond within 48 hours, and sooner is better because we can fix your computer faster.
  • If I have not heard from you in three days, I will "bump" your post. After five days of no response, I will consider that you no longer need my assistance and this thread will be closed.
  • Logs can take a while to research, so please be patient.
  • Some issues just cannot be solved so you must be prepared for this.
  • Please read and follow the instructions in the exact sequence that they are posted to avoid making a bad situation worse.
  • Please print or copy and save the instructions.
  • Back up all your data and important files on another (external) drive before starting to run malware removal tools.
  • You should try to limit your browsing with this computer until you are given the "All Clear." Some malware applications steal passwords.
  • Please do not install or uninstall any applications, unless directed. Don't run any scripts or tools on your own because unsupervised usage may cause more harm than good.
  • Please use only that tools you have been instructed to use.
  • If you are using CD/DVD emulation software, this should be uninstalled or disabled as it can interfere with the removal of some malware. It can be turned off with Defogger and then turned back on when you get the "All Clear."
  • Please copy and paste the requested log files inside your post, unless otherwise instructed.
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  • I am volunteering my time to help you, and I will need you to help me. Together, we can, hopefully, disinfect your computer and get if functioning properly again. That is my only aim.

Let's begin!

 

 

From the logs, it seems as if your account has been removed from the Administrators group which is causing issues. Let's see if we can enable the hidden admin account to get your account with Administrator privileges.

 

  1. Press "Windows Start key + R" on your keyboard to open the Run window.
  2. Now, type in secpol.msc and hit Enter key on your keyboard.
  3. If prompted by a User Account Control screen, click on the Yes button.
  4. When the Local Security Policy screen opens, expand the Security Settings folder, then the Local Policies folder, and then click on the Security Options folder so it is highlighted. You will now be at a screen showing the local security options for Windows as shown below.


    local-security-policy.jpg
    Local Security Policy screen

    Scroll through the list and double-click on the policy named Accounts: Administrator account status as shown in the image above.
  5. The policy properties screen will now open as shown in the image below.


    account-status-properties.jpg
    Accounts: Administrator account status Properties screen

    Select Enabled. When done, click on the OK button to save your changes.
  6. You can now close the Local Policy Editor.
  7. At this step, check if you are able to run programs like Command Prompt (CMD) as Administrator. If you get the administrator privileges, proceed ahead, otherwise stop and let me know.
  8. Press "Windows Key + R" again on your keyboard and type in "compmgmt.msc". Now hit Enter.
  9. Once Computer Management opens, navigate to - System Tools -> Local Users & Groups -> Groups -> Administrators.
  10. Open up this group and tell me the entries in this group with your next post.
  11. If you don't see your user name in that group, click on the Add button.
  12. Once Select Users window pops, click on Advanced... button and then click on Find Now button.
  13. A list would be populated with various groups and users. Locate your username and then click on OK button.
  14. The Select Users would be populated automatically. Now click on OK again and click on OK again to close the Administrators group.
  15. Reboot the system.
  16. Check if your user account got Administrator privileges or not.
If you are successful at getting Administrator rights during any point of time in the above process, I would like you to generate a fresh set of FRST logs using the following instructions -
 
 
 
Please download Farbar Recovery Scan Tool and save it to your Desktop.
 
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
  • Right click to run as administrator. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will produce logs called FRST.txt and Addition.txt in the same directory the tool is run from.
  • Please copy and paste the logs back here.
 
 
 
 
I have some few questions as well which I would like you to answer -
 
  1. What do you mean when you say that the "YES" button is not there? Do you get any UAC prompt or not?
  2. Are you able to run CMD as administrator?
  3. Have you tried Safe Mode and checking if you are able to get your administrator access in that?
 
 
 
Let me know how it goes!
 
 
Regards,
Pranav

Edited by blueelvis, 11 October 2017 - 01:52 PM.

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Did you read this? http://omgdebugging.com/5-tips-for-getting-the-best-bang-for-the-buck-at-fast-food-joints/

#7 Maitai11

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Posted 13 October 2017 - 02:05 PM

Hi Pranav,

 

I followed your directions, but was stopped almost immediately.  Once I opened the Run window, and typed secpol.msc, a message pops up that says:

 

"Windows cannot find 'secpol.msc'.  Make sure you typed the name correctly, then try again." 

 

Sorry Pranav, I hope this isn't too much of a bother.  I look forward to our next exchange. 

 

Regards,

 

Tim



#8 Maitai11

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Posted 13 October 2017 - 02:08 PM

Hi Again Pranav,

 

I'm attaching a screen warning I get when I shut down. 

 

Regards,

 

Tim

Attached Files



#9 blueelvis

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Posted 16 October 2017 - 10:16 AM

Greetings Tim!

 

 

 

Hi Pranav,

 

I followed your directions, but was stopped almost immediately.  Once I opened the Run window, and typed secpol.msc, a message pops up that says:

 

"Windows cannot find 'secpol.msc'.  Make sure you typed the name correctly, then try again." 

 

Sorry Pranav, I hope this isn't too much of a bother.  I look forward to our next exchange. 

 

Don't worry mate. It is not a bother. Thanks for the screenshot as well.

 

Can you locate SECPOL.MSC at the following location?

C:\Windows\System32\secpol.msc

If yes, then please try following the above instructions.

 

 

Can you please boot into Safe Mode using the instructions over here? Once you have booted into Safe Mode, kindly get me a FRST scan using the following instructions -

 

 

Please download Farbar Recovery Scan Tool and save it to your Desktop.

 

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system, download both of them and try to run them. Only one of them will run on your system, that will be the right version.

  • Right-click FRST then click "Run as administrator" (XP users: click run after receipt of Windows Security Warning - Open File).
  • When the tool opens, click Yes to disclaimer.
  • Under Optional Scan, please place a tickmark for 

    1. List BCD

    2. 90 Days files

  • Press the Scan button.
  • When finished, it will produce a log called FRST.txt in the same directory the tool was run from.
  • Please copy and paste the log in your next reply.

Note 2: The first time the tool is run it generates another log (Addition.txt - also located in the same directory the tool was run from). Please also paste that, along with the FRST.txt into your next reply.

 

 

 

Let me know how it goes!

 

Regards,

Pranav


Edited by blueelvis, 16 October 2017 - 10:17 AM.

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Did you read this? http://omgdebugging.com/5-tips-for-getting-the-best-bang-for-the-buck-at-fast-food-joints/

#10 Maitai11

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Posted 16 October 2017 - 10:36 PM

Hi Pranav,

 

1.  Thank you.

2.  Secpol.msc is NOT in the location where you asked me to look.

3.  Side Note:  I do NOT have networking in Safe Mode. 

4.  Cut and paste of FRST and Addition Notepad info is, once again not working.  I'm attaching them here.

 

Many thanks,

 

Tim

 

Attached Files



#11 Maitai11

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Posted 18 October 2017 - 08:02 PM

Hi Pranav,

 

I wanted to give you a quick heads-up, and that is that the Windows Update function seems to be working fine...I've not run into any occurrences where it wouldn't update, and today, a whole raft of them loaded successfully.  

 

I hope you're enjoying your week! 

 

Best,

 

Tim

 

Edit:  Apparently, I've updated to the Windows Fall Creator's Update.  Still having same issues described herein.  Many thanks. 


Edited by Maitai11, 18 October 2017 - 08:55 PM.


#12 blueelvis

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Posted 19 October 2017 - 12:24 PM

Greetings Tim!

 

I hope you're enjoying your week! 

Yep. It is festival season over here.

 

Secpol.msc is NOT in the location where you asked me to look.

3.  Side Note:  I do NOT have networking in Safe Mode. 

Can you please follow this tutorial over here and see if you are able to create a second account with Administrator privileges?

 

Source - http://www.thewindowsclub.com/lost-administrative-rights-in-windows

 

Are you able to get into Networking Safe Mode using the following instructions?

  • Click the Start button.
  • Type msconfig and press enter.
  • In the Boot tab, click the checkbox next to Safe Mode.
  • If you need to use the internet while in Safe Mode, click Network.
  • Reboot system.

 

If you are still not able to create a profile with an administrator access, please download the following utilities and then reboot into Safe Mode -

  1. MBAR
  2. Emsisoft Emergency Kit

Now, once you have downloaded the above items, please reboot into Safe Mode and follow the below instructions -

 

a6csRll.pngMalwarebytes Anti-Rootkit Beta
  • Click on Next, and then on the Update button to let it update its database. Once the database has been successfully updated, click on Next;
  • Make sure all the checkboxes are checked, then click on the Scan button, and let it completes its scan (this can take a while);
  • Once the scan is done, make sure that every item is checked, and click on the Cleanup button (a reboot might be required);
  • After that (and the reboot, if one was required), go back in the mbar folder and look for a text file called mbar-log-TODAY'S-DATE.txt;
  • Copy/paste the content of that log in your next reply;
 

 

ZN3USrZ.png Emsisoft Emergency Kit
  •  
  • Double click on EmsisoftEmergencyKit.exe (Windows Vista/7/8 users: Accept UAC warning if it is enabled). A screen like this will appear:
dQVDkTW.png
  • Leave everything as it is, then click Extract. This will unpack Emsisoft Emergency Kit to the EEK folder located in the root drive (usually C:\).
  • Once the extraction is done, an icon qwL1Upn.png will appear on your Desktop. Double click it to start Emsisoft Emergency Kit.
  • Wait for Emsisoft Emergency Kit to finish loading signatures. A screen like this should appear:
yEgPemv.png
  • Choose Yes, then wait for EEK to finish updating.
  • Choose Malware Scan under the Scan button. When EEK asks to activate PUP detection, choose Yes.
  • Wait for the scan to finish.
RUeRoi4.png
  • If EEK detects something, all detected items will be displayed. Place a checkmark before everything, then choose Quarantine Selected.
  • If Emsisoft Emergency Kit asks to reboot, please do so immediately.
  • The scan log is located in Logs -> Scan Logs. Click on the entry of the latest scan, choose Export and save the report on your Desktop.
P7FSALs.png
  • Please Copy and Paste the contents of the scan log in your next reply.
 
 
 
 
Let me know how it goes!
 
Regards,
Pranav

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In case I have been helping you and you haven't received a reply from me in 48 hours, please feel free to PM me. Anything else? Still feel free to PM me :)

Did you read this? http://omgdebugging.com/5-tips-for-getting-the-best-bang-for-the-buck-at-fast-food-joints/

#13 Maitai11

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Posted 21 October 2017 - 11:11 AM

Hi Pranav,

 

Have fun during your festival season!

 

OK, sorry, this is really frustrating, but I have the following to report:

 

1.  I am still not able to boot into safe mode with networking; therefore, I cannot update MBAR

2.  I also cannot update MBAR in normal Windows Mode...it still does not have the "Yes" Button, nor does it accept my fingerprint as password/access. 

3.  I do have an Administrator Account in Safe Mode, but again, no networking.

4.  I was wondering if I should perhaps remove the fingerprints function - but there again, I'll probably need to enter a fingerprint or password to turn that off.  I was really tempted to try and remove my fingerprints, but then decided against it since that would be proceeding without your knowledge. 

5.  I was unable to create an account as provided for in your first part of the instruction. 

6.  Unable to create a restore point (and not sure if that function was on to begin with.)

 

Thank you Pranav! 

 

Frustratingly (but patiently) awaiting your next instruction,

 

Tim



#14 blueelvis

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Posted 24 October 2017 - 01:46 PM

Greetings Tim,

 

 

Hi Pranav,

 

Have fun during your festival season!

 

OK, sorry, this is really frustrating, but I have the following to report:

 

1.  I am still not able to boot into safe mode with networking; therefore, I cannot update MBAR

2.  I also cannot update MBAR in normal Windows Mode...it still does not have the "Yes" Button, nor does it accept my fingerprint as password/access. 

3.  I do have an Administrator Account in Safe Mode, but again, no networking.

4.  I was wondering if I should perhaps remove the fingerprints function - but there again, I'll probably need to enter a fingerprint or password to turn that off.  I was really tempted to try and remove my fingerprints, but then decided against it since that would be proceeding without your knowledge. 

5.  I was unable to create an account as provided for in your first part of the instruction. 

6.  Unable to create a restore point (and not sure if that function was on to begin with.)

 

Thank you Pranav! 

 

Frustratingly (but patiently) awaiting your next instruction,

 

Tim

 

You said in your point #3 that you are able to get into Admin in the Safe Mode. The FRST logs also confirm this. Can you please boot into Safe Mode with the Administrator account/the account which you used earlier and try granting Maitai - Acer Laptop with admin privileges? If you are still unable to give admin rights to the account, can you try creating a new user account with administrator privileges in Safe Mode?

 

Source - http://www.thewindowsclub.com/lost-administrative-rights-in-windows

 

Once you grant Administrator permissions, please generate another FRST scan with Administrator privileges.

 

 

By any chance, do you have your Windows 10 DVD/USB to boot?

 

I am also asking the team for other options.

 

Let me know how it goes!

 

 

Have a nice day!

 

Regards,

Pranav


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#15 blueelvis

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Posted 28 October 2017 - 02:42 PM

Greetings Tim,

 

It has been 4 days since my last post. Are you still with me?

 

 

Regards,

Pranav


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Did you read this? http://omgdebugging.com/5-tips-for-getting-the-best-bang-for-the-buck-at-fast-food-joints/




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