Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Windows 7 PC goes from Speedy to Sluggish ; Difficulty with Malware bytes


  • This topic is locked This topic is locked
3 replies to this topic

#1 sarasotalady2

sarasotalady2

  • Members
  • 1 posts
  • OFFLINE
  •  
  • Local time:02:04 AM

Posted 29 September 2017 - 07:05 PM

Hi, 

 

     I'm new to this forum and would appreciate any help the experts  can offer. 

 

     My problems:

     

            1.  Desktop PC performance in downloading websites has gone from speedy to very sluggish.  First it occurred at night, but now at all times of day..

 

             2.  I've run Avast Premier, spybot, super anti spyware -- no issues show .  I've had difficulty running Malware bytes.  MB icon shows on my taskbar , shows as an installed program,  and pops up every now and then to say 'Scan completed-- no issues"-- but I can't get to see scan page in operation nor can I see scan results.

            

           3.  I've tried to run Adw cleaner but can't download .. "windows cannot access specified device, path or file...."  

           4.  Have run CC Cleaner, results minor and have been cleaned up 

 

     My system:

          1.  Windows 7  64 bit

           2.  firefox browser

             3. Solid state drive for operating system; regular hard drive for data.  Plenty of room left 

            4. Only 1 add-on   Adblockplus for firefox

            5.  I use the system for internet, email, and Excel spreadsheets;  don't access "dangerous  or questionable websites;  Avast blocks  websites  every now and then and informs me.  l

    

  Hope one of the experts can walk me thru troubleshooting so I can restore my system to the way it was.

 

Thank you. 


Edited by Orange Blossom, 08 October 2017 - 12:05 PM.
Moved to log forum. ~ OB


BC AdBot (Login to Remove)

 


#2 Jo*

Jo*

  • Malware Response Team
  • 3,330 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Germany
  • Local time:08:04 AM

Posted 08 October 2017 - 11:54 AM


:welcome: to BleepingComputer.

Hi there,

my name is Jo and I will help you with your computer problems.


Please follow these guidelines:
  • Read and follow the instructions in the sequence they are posted.
  • print or copy & save instructions.
  • back up all your private data / music / important files on another (external) drive before using our tools.
  • Do not install / uninstall any applications, unless otherwise instructed.
  • Use only that tools you have been instructed to use.
  • Copy and Paste the log files inside your post, unless otherwise instructed.
  • Ask for clarification, if you have any questions.
  • Stay with this topic til you get the all clean post.
  • My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.

***


:step1: Please download Security Analysis by Rocket Grannie from here
  • Save it to your Desktop.
  • Close your security software to avoid potential conflicts.
  • Double click RGSA.exe
  • Click OK on the copyright-disclaimer
  • When finished, a Notepad window will open with the results of the scan.
  • The log named SALog.txt can also be found on the Desktop or in the same folder from where the tool is run if installed elsewhere.
  • Please copy and paste the contents of that log in this topic.
  • Note:
If you get a Warning from Windows about running the program, click on More info and then click Run Anyway to run it even though Windows says it might put your PC at risk.

***


:step2: Please download Malwarebytes Anti-Rootkit and save it to your desktop.
  • Be sure to print out and follow the instructions provided on that same page.
  • Caution: This is a beta version so please be sure to read the disclaimer and back up all your data before using.
  • Double click on downloaded file. OK self extracting prompt.
  • MBAR will start. Click in the introduction screen "next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
With some infections, you may see two messages boxes.
  • 'Could not load protection driver'. Click 'OK'.
  • 'Could not load DDA driver'. Click 'Yes' to this message, to allow the driver to load after a restart. Allow the computer to restart. Continue with the rest of these instructions.
  • If malware is found - do not press the Clean up button, please go to the MBAR folder and then copy/paste the contents of the MBAR-log-***.txt file to your next reply.
  • If there is no malware found, please let me know as well.

***


:step3: Please download AdwCleaner by Xplode and save to your Desktop.
Double-click AdwCleaner.exe
Vista / Windows 7/8/10 users right-click and select Run As Administrator.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Logfile button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it.
    If you see an entry you want to keep, let me know about it.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.

***


:step4: Please download Farbar Recovery Scan Tool and save it to your Desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system, download both of them and try to run them. Only one of them will run on your system, that will be the right version.
  • Right-click FRST then click "Run as administrator" (XP users: click run after receipt of Windows Security Warning - Open File).
  • When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • When finished, it will produce a log called FRST.txt in the same directory the tool was run from.
  • Please copy and paste the log in your next reply.
Note 2: The first time the tool is run it generates another log (Addition.txt - also located in the same directory the tool was run from). Please also paste that, along with the FRST.txt into your next reply.

Graduate of the WTT Classroom
Cheers,
Jo
If I have been helping you, and I have not replied to your latest post in 36 hours please send me a PM.


#3 HelpBot

HelpBot

    Bleepin' Binary Bot


  • Bots
  • 12,631 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:02:04 AM

Posted 08 October 2017 - 12:10 PM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:

***************************************************

step1.gif In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.

CLICK THIS LINK >>> https://www.bleepingcomputer.com/logreply/658897 <<< CLICK THIS LINK



If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

***************************************************

step2.gifIf you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new FRST log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download FRST by Farbar from the following link if you no longer have it available and save it to your destop.

    FRST Download Link

  • When you go to the above page, there will be 32-bit and 64-bit downloads available. Please click on the appropriate one for your version of Windows. If you are unsure as to whether your Windows is 32-bit or 64-bit, please see this tutorial.
  • Double click on the FRST icon and allow it to run.
  • Agree to the usage agreement and FRST will open. Do not make any changes and click on the Scan button.
  • Notepad will open with the results.
  • Post the new logs as explained in the prep guide.
  • Close the program window, and delete the program from your desktop.


As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#4 HelpBot

HelpBot

    Bleepin' Binary Bot


  • Bots
  • 12,631 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:02:04 AM

Posted 08 October 2017 - 07:02 PM

You have stated that you no longer need help with this issue, therefore I am closing this topic. If that is not the case and you need or wish to continue with this topic, please send any Moderator a Personal Message (PM) that you would like this topic re-opened.

As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users