Safe Mode is still a good diagnostic tool, it's just a little bit of a hassle to enable it in Windows 8.1 and Windows 10. Follow the instruction below to setup Safe Mode, restart to boot into Safe Mode and see if the computer boot any faster.
How to boot into Safe Mode in Windows 8.1
You will need to use an Administrator account to for this.
Press the Windows key
and the X
key together. In the menu that opens select Search
. When the Search charm opens type in msconfig
will appear below the search box, click/tap on it.
When System Configuration opens click/tap on the Boot
Under Boot options click/tap on Safe boot
, then click/tap on Apply, then OK.
The next time you start the computer it will boot into Safe Mode.Please note. You computer will continue to boot into Safe Mode when it is started until you go back to System Configuration and remove the check in Safe boot.
You should do this before doing the suggestions below.
Please download AdwCleaner
and install it.
When AdwCleaner opens click on Scan
to start the scan.
Once the search is complete a list of the pending items will be displayed. If you see any which you do not want removed, remove the check mark next to it.
If there are no malicious programs are found you will receive a message informing you of this.
Click on Clean
to remove the selected items. If you have any questions about any items in the list please copy and paste the list in your topic so we can review it.
You will receive a message telling you that all programs will be closed so that the infections can be removed. Click on OK
. The computer will be restarted to complete the cleaning process.
When the cleaning process is complete a log of what was removed will be presented. Please copy and the paste this log in your topic.
Please download and install Junkware Removal Tool
Open your browser and go to Downloads, then click on the Junkware Removal Tool
to install it.
Click on Run
to initiate the installation.
To avoid potential conflicts, temporarily disable your antivirus and firewall. You will want to be offline when you do this.
Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select Run as Administrator
The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
On completion, a log (JRT.txt) is saved to your desktop and will automatically open. Copy and this and then post this in your topic.
Please download Temp File Cleaner
by Old Timer and save it to your desktop.
1. Save any unsaved work. (TFC will close ALL open programs including your browser!)
2. Double-click on TFC.exe
to run it.
3. Click the Start
button to begin the cleaning process and let it run uninterrupted to completion.
4. After Temp File Cleaner has run, click on Exit.
Edited by dc3, 02 October 2017 - 10:59 AM.