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possible malware


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10 replies to this topic

#1 twowhat

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Posted 28 September 2017 - 05:28 PM

lets try it again. My apologies for not knowing what the malware is by name. I could not copy and paste, I put them in attachments I think.

Attached Files



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#2 nasdaq

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Posted 29 September 2017 - 10:05 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Your logs are clean or Malware.

If you still cannot send e-mail messages using Microsoft Outlook it may just be that you have execeeded the space allowed in you account.

Refer to this topic.
https://support.office.com/en-us/article/Delete-all-email-70763b76-f79b-4d03-9840-b20e5f91e393#_deleteallemail

Under this section Delete multiple emails you can delete multiple or single old messages.

Delete 5 of them for now.

See it you can send ONE message. If successful your solution is to delete old messages to release some space in the server.

===

Now refer to section 2 on this topic.
https://www.extendoffice.com/documents/outlook/1521-outlook-permanently-delete-items-messages.html

2. In the opening Inbox Properties dialog box, go to the AutoArchive tab, and do as follows: (1) Check the Archive this folder using these settings option; (2) Define the old email as you need, such as 3 months; (3) Check the Permanently delete old items option


Look at your settings and change them to what you need.

Hope that helps.

#3 twowhat

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Posted 29 September 2017 - 03:53 PM

with microsoft outlook the thing is that when I fill in the email address and then move to the subject line what happens, in the case of the one address I use to test, the computer automatically adds a semi colon at the end of the address thus making the address no good.  The other thing is that until now I never really used microsoft outlook email so the likelihood of there being to much email is probably impossible. My apologies for not mentioning this earlier.



#4 twowhat

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Posted 29 September 2017 - 05:46 PM

I better mention that most all my email coming in comes through my mail.com domain. The problem is that all the out going email is blocked.



#5 nasdaq

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Posted 30 September 2017 - 08:03 AM



Hi,

Check with the provider.
https://www.mail.com/premiumlogin/

Definitely you email space is full, you can receive but not send.

If you have the mean to clean old files to make space that may prove my suspicion

#6 twowhat

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Posted 30 September 2017 - 12:08 PM

I went in and deleted everything in my spam file. rather large. I then deleted alot of my read mail. I am still blocked on my mail.com domain. I got to thinking about the blacklist possibility. I think that there is a possibility of a black list problem. I came up with these two addresses dnsbl.sfbl.net and rbl.rbldns.ru. awhile back I was sending the spam I got to a government address that was supposed to be working at blocking spam from the source that sent to me and I got blacklisted I think. what do you think?



#7 nasdaq

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Posted 30 September 2017 - 01:01 PM

Hi,

Press the windows key Press the Windows key + r on your keyboard at the same time. This will open the RUN BOX.+ r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.
Please copy the entire contents of the code box below to the a new file.
 
start


CreateRestorePoint:
EmptyTemp:
CloseProcesses:

cmd: ipconfig /flushdns
cmd: IPCONFIG /release
cmd: IPCONFIG /renew
CMD: netsh advfirewall reset
CMD: netsh advfirewall set allprofiles state ON
CMD: netsh winsock reset catalog
CMD: netsh int ip reset c:\resetlog.txt
CMD: netsh int ipv4 reset
CMD: netsh int ipv6 reset
CMD: bitsadmin /reset /allusers

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

If that fails, I suggest you contact your provider at:
https://service.mail.com/shareFeedback.html?edition=us&lang=en&

In the mean time if you do not have an e-mail connection I suggest your create a GMAIL account.
https://accounts.google.com/SignUp?service=mail&continue=https%3A%2F%2Fmail.google.com%2Fmail%2Fe-11-14e934b674bf8c0126a75915ea5be86f-3c53284525a4bfedf57b7e3a0bdc740ff4419fcf

This will give you the ability to reach important contacts.

#8 nasdaq

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Posted 05 October 2017 - 07:48 AM

Are you still with me?

#9 twowhat

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Posted 05 October 2017 - 08:12 AM

Are you still with me?

I am still here. I didn't have the usual reply box at the bottom of the stream so I did it this way



#10 nasdaq

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Posted 05 October 2017 - 12:58 PM

Hi,

If all is well.

To learn more about how to protect yourself while on the internet read this little guide best security practices keep safe.
http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/


https://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
Simple and easy ways to keep your computer safe and secure on the Internet.
===

If any issues let me know.

#11 twowhat

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Posted 05 October 2017 - 03:51 PM

Hi,

If all is well.

To learn more about how to protect yourself while on the internet read this little guide best security practices keep safe.
http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/


https://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
Simple and easy ways to keep your computer safe and secure on the Internet.
===

If any issues let me know.

still working on the problem. I will check out the above links. thank you.






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