Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Disabled Zone Alarm Firewall And Very Slow Computer


  • Please log in to reply
5 replies to this topic

#1 carljamespatton

carljamespatton

  • Members
  • 23 posts
  • OFFLINE
  •  
  • Location:Wellington, New Zealand
  • Local time:09:34 AM

Posted 19 September 2006 - 02:29 PM

Hello

First of all, I am a total noob with computers, so please excuse my ignorance. I've previously had one problem with my home page being reset to some supposedly anti-spyware site -you guys provided great advice on that I was able to follow and we cured the probem. This time, the symptoms are worse. I hope you can help me sort this out too.

But, before I get to far, I've read the preparation instructions on the site and am half-way thru the prescribed procedure to run a "highjack this log". However, it has just occured to me that being on the internet with my computer in it's present state might not be sensible. So, I've stopped for now, and I'll tell you what is happening, and you can tell me if I should stay off the internet and not run some of the suggested scans, like Panda. I still have the High Jack This tool from your help earlier this year, does it need to be updated, or can I use the version I had back in February?

The problem: until yesterday my computer was 100% normal. Yesterday it suddenly became very slow. Then a message appeared "True Vector Internet" not loading, or something similar (it comes up every 20 seconds or so. Then I noticed my Zone Labs firewall wasn't working. So I switched the Windows firewall back on. I haven't downloaded any program files recently. My computer is used by others in the house - but I can't see any new programs someone might have downloaded that might be causing this.

I ran Search and Destroy straight away and it picked up 8 problems, including these worrying sounding titles:

Microsoft Windows Security Centre_disabled

Telsaplus.com [which I searched to find was a spyware thing]

Microsoft Windows Security Centre. Antivirus disable notify

I followed some of the highlighted problems to find they are 'registry key changes' - though I do not know what this means. Please let me know if any of this is enough to indicate I should stay off the internet, and what I could do from here to solve the issue. Also, for what it's worth, I've noticed that the cooling fan is switching on and off every 5 seconds - if that's indicative of anything.

Thanks

Carl

BC AdBot (Login to Remove)

 


#2 rookie147

rookie147

  • Members
  • 5,321 posts
  • OFFLINE
  •  
  • Local time:10:34 PM

Posted 19 September 2006 - 02:49 PM

Hello carljamespatton!

I still have the High Jack This tool from your help earlier this year, does it need to be updated, or can I use the version I had back in February?

This version of HijackThis is fine to run, the creator has not released a newer version for quite a long time. I also have looked at your last topic to check, and it appears that you are using the latest version, so there is no need to download it again. :thumbsup:

Please let me know if any of this is enough to indicate I should stay off the internet, and what I could do from here to solve the issue.

I don't think that you should stay off the internet; instead, just continue with the Preparation Guide.

Also, for what it's worth, I've noticed that the cooling fan is switching on and off every 5 seconds - if that's indicative of anything.

I wouldn't think that this is related at all to your malware problems; I have never heard of anything targeting your fan. This may be due to the fact that your PC/laptop is running at a slightly higher than normal temperature, and then the fan switches on. Quickly, the computer is cooled down and the fan is switched off again. However, I am not the best with hardware problems so take this suggestion with a pinch of salt, and I'm sure someone with a bit more expertise in this area can assist or offer a possible explanation.

Hope this helps,
Thanks,
Charles

If you are pleased with the service I have offered, you may like to consider making a donation. Posted Image
Posted Image


#3 carljamespatton

carljamespatton
  • Topic Starter

  • Members
  • 23 posts
  • OFFLINE
  •  
  • Location:Wellington, New Zealand
  • Local time:09:34 AM

Posted 19 September 2006 - 02:59 PM

Hi Charles

Thanks a bunch for your help. I'll run the Hijack This tool and post the results on that board.

regards

Carl


ps - I think a virus which attacks fans may well be the next big thing!

#4 rookie147

rookie147

  • Members
  • 5,321 posts
  • OFFLINE
  •  
  • Local time:10:34 PM

Posted 20 September 2006 - 01:25 AM

ps - I think a virus which attacks fans may well be the next big thing!

Hehehe, sounds like a good idea to me :thumbsup:

Good luck in carrying out these steps, and I hope you get your computer clean as soon as possible..

If you are pleased with the service I have offered, you may like to consider making a donation. Posted Image
Posted Image


#5 carljamespatton

carljamespatton
  • Topic Starter

  • Members
  • 23 posts
  • OFFLINE
  •  
  • Location:Wellington, New Zealand
  • Local time:09:34 AM

Posted 21 September 2006 - 07:02 AM

Hi Charles

I've posted my Hijack Report in the appropriate forum but no reply yet.

I've been doing some more looking and I think the reason my computer is so slow is because something called vsmon.exe, which is related to the Zone Alarms firewall, is taking up to 90% of the CPU capacity. I have been into 'services', where it's status is recorded as 'disabled'. But it seems to be constantly trying to launch Zone Alarm and failing to do so. Do you think this might be related to an intentioanl attempt to disable the security on my computer, by a virus, or is it more likely just a malfunctioning firewall?

Either way, what's my next step from here?

thanks

Carl

#6 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,743 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:05:34 PM

Posted 21 September 2006 - 07:59 AM

After posting a log you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc.) unless advised by a HJT Team member. Doing so can result in system changes which may not show it the log you already posted and any modifications you make may complicate the malware removal process. Be patient, an expert will analyze your log and reply with instructions advising you what to fix.

If after 5 days you still have received no response, then post a link to your HJT log here.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users