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Cannot get win 7 pro 64 bit to recognize LG G3 smartphone.


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#1 n0r0vakv0s

n0r0vakv0s

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Posted 27 September 2017 - 10:59 PM

From the start of connecting my LG G3 to my Windows 7 64bit computer I could not get windows to recognize the phone. In the device manager I saw a driver named VS985 4G. Querying this driver returned "Windows cannot initialize the driver for this hardware (code 37)".

I deleted the driver and connected the phone again. The system automatically reinstalled the same driver and everything worked again, until the next time I tried to reconnect the phone to upload.

It worked that way for some months, then recently when I tried to delete & reinstall the driver it installed a driver named MTP USB device, returned the dialog "Driver Not Successfully Installed" and the device manager reported "Device cannot start (code 10)".

So I next went to the LG site and manually downloaded the driver I entered as VS985 4G. Installed it and again the device manager identifies it a LGE Android MTP device, with the same code 10 error.

I cannot get past this. I tried a system restore but because of limited restore space I couldn't go back more than 2 weeks, and that didn't help. Solution?



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