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Windows 10 - Unexpected_kernel_mode_trap


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15 replies to this topic

#1 Rememberthetoaster

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Posted 27 September 2017 - 07:24 PM

Hey all,

 

So for the past few months I've been getting slight hangs and on occasion a BSOD about once every month or so.  Lately I've been getting the hangs more.  I've received two of the BSOD's while playing games.

 

The first one I received I don't have the the .dmp for but I was just watching a video on youtube using Google Chrome.

 

The BSOD on 9/14/17 was due to me running driver verifier and it crashing on startup.

 

The BSOD on 9/27/17 was me playing Final Fantasy 14 with the tunneling software called Pingzapper.

 

My desktop was custom built in 2013.

  • Windows 10 64 Bit
  • Originally was installed with Windows 8 64 Bit
  • Full Retail
  • I installed Windows 10 earlier this year due to an old SSD failing
  • the CPU is an intel 4790k
  • the Video card is a Geforce 970
  • the Motherboard is a Z97X-Gaming 5
  • the power supply is a Bronze 650 Watt that I put in about half a year ago due to the previous one failing

That's all I can think of for now. 



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#2 usasma

usasma

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Posted 28 September 2017 - 07:08 AM

Please run this report collecting tool so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
NOTE:  On problem systems it can take up to 20 minutes for the log files to complete.  Please be patient and let it run.

If you still have problems with it running, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR, .7z or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

 


- John  (my website: http://www.carrona.org/ )
**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message.

 

My eye problems have lessened and I'm able to post/respond without too much difficulty. (05 Sep 2017)
FYI - I am completely blind in the right eye and ~30% blind in the left eye.

If the eye problems come on suddenly, I may not be able to respond.
If that's the case and help is needed, please PM a staff member for assistance.


#3 Rememberthetoaster

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Posted 28 September 2017 - 09:41 AM

Oh shoot, I must of forgotten to attach the zip. I'll do so when I'm back at home, sorry.

#4 Rememberthetoaster

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Posted 28 September 2017 - 03:15 PM

Here's the zip file I forgot to attach earlier

 

Edit: I found the old .dmp that wasn't included earlier and added it to the list

Attached Files


Edited by Rememberthetoaster, 28 September 2017 - 03:45 PM.


#5 usasma

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Posted 29 September 2017 - 06:56 AM

2 of the memory dumps blame networktunnelx64.sys and one blames vjoy.sys (FYI - I'm having troubles with my debugger, so I run the dumps in the WinDbg preview after running them in my debugger in order to validate the results).

BUT, there's 3 different BSOD error codes - and this is sometimes symptomatic of a hardware problem

As such, please start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Please run ALL of the tests and let us know the results - we can move on from there.

 

networktunnelx64.sys is most likely from HideALLIP version Universal by Core Systems, Inc ( www.fullstff.net )

It is likely also associated with Battle Ping or Pingzapper.
I would suggest uninstalling it, just in case it's a part of the problem.

 

vjoy.sys is most likely from a Virtual Joystick driver ( http://www.carrona.org/drivers/search.php?id=vjoy.sys )

I would suggest uninstalling it also.

 

The problem here is that we don't know if networktunnelx64 or vjoy are involved in the BSOD's
It's not prudent to remove all the drivers pointing to an error when we suspect a hardware problem (so, should you decide not to uninstall them, it's not a problem for now).

The reason for that is that hardware problems tend to spit out random errors - so eventually the errors will name all the driver files on a system (and removing all of them isn't a good thing!).

 

 

On to the rest of the analysis..........

 

Your UEFI/BIOS (version F5) dates from 2014.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and the outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

You have at least 3 hard drives.  What is the make/model/wattage and age of your Power Supply?
The purpose of this question is to get you to evaluate your PSU (I simply figure that 3 or more hard drives is a lot of equipment drawing power, so there may be stress on the PSU).
- PSU's tend to get less efficient with age
- adding components over time may decrease the ability of the PSU to support the entire system (Maybe remove some stuff to see if that helps?)
- while you can measure the output of a PSU with a multimeter, the readings may change dramatically when the PSU is put under load.  PSU testing instructions (by dc3) here:  https://www.bleepingcomputer.com/forums/t/654994/pc-is-crashingfreezing-up-multiple-times-daily/page-2#entry4341756
- there's a free PSU test in the OCCT program at http://www.ocbase.com/

Please update these older drivers.  Links are provided in order to assist you with looking up the source of the drivers.  
If unable to find an update, please uninstall the program that is responsible for that driver.  

DO NOT manually delete/rename the driver as it may make the system unbootable!!!:

vbaudio_cable64_win7.sys    Tue Jun 25 06:42:03 2013 (51C973FB)
 from a program called VB-Audio Virtual Cable (WDM)
vbaudio_cable64_win7.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
 
XtuAcpiDriver.sys           Thu Feb 26 07:51:57 2015 (54EF16ED)
Intel extreme tuning BIOS interface driver http://downloadcenter.intel.com/
http://www.carrona.org/drivers/driver.php?id=XtuAcpiDriver.sys

lgcoretemp.sys              Tue Jun  9 12:52:10 2015 (557719BA)
Logitech Gaming Software driver http://support.logitech.com/en_gb/software/lgs
http://www.carrona.org/drivers/driver.php?id=lgcoretemp.sys
 
Analysis:
The following is for information purposes only.
The following information contains the relevant information from the blue screen analysis:
**************************Wed Sep 27 19:28:21.754 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\092717-8234-01.dmp]
Windows 10 Kernel Version 15063 MP (8 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:13 days 2:29:29.783
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :Unknown_Image ( ANALYSIS_INCONCLUSIVE )
BugCheck 7F, {8, ffffa1814aa68bf0, ffffa18150553fd0, fffff802b2e4c1f0}
BugCheck Info: UNEXPECTED_KERNEL_MODE_TRAP (7f)
Arguments:
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
Arg2: ffffa1814aa68bf0
Arg3: ffffa18150553fd0
Arg4: fffff802b2e4c1f0
BUGCHECK_STR:  0x7f_8
PROCESS_NAME:  conhost.exe
FAILURE_BUCKET_ID: ZEROED_STACK_0x7f_8
CPUID:        "Intel® Core™ i7-4790K CPU @ 4.00GHz"
MaxSpeed:     4000
CurrentSpeed: 4000
  BIOS Version                  F5
  BIOS Release Date             05/30/2014
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  Z97X-Gaming 5
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Sep 14 16:26:45.467 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\091417-8265-01.dmp]
Windows 10 Kernel Version 15063 MP (8 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:0 days 0:00:04.208
Probably caused by :Unknown_Image ( ANALYSIS_INCONCLUSIVE )
BugCheck C2, {9b, 200, d0, fffff80d11d6d76d}
BugCheck Info: BAD_POOL_CALLER (c2)
Arguments:
Arg1: 000000000000009b, Attempt to allocate pool with a tag of zero.  This would make the pool untrackable and worse, corrupt the existing tag tables.
Arg2: 0000000000000200, Pool type
Arg3: 00000000000000d0, Size of allocation in bytes
Arg4: fffff80d11d6d76d, Caller's address.
BUGCHECK_STR:  0xc2_9b
PROCESS_NAME:  System
FAILURE_BUCKET_ID: ZEROED_STACK_0xc2_9b
CPUID:        "Intel® Core™ i7-4790K CPU @ 4.00GHz"
MaxSpeed:     4000
CurrentSpeed: 4000
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Sep 13 21:40:18.870 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\091317-5875-01.dmp]
Windows 10 Kernel Version 15063 MP (8 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:0 days 10:41:32.135
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :Unknown_Image ( ANALYSIS_INCONCLUSIVE )
BugCheck 7F, {8, fffff8027386be70, ffff8300d78e2f80, fffff80271a3813a}
BugCheck Info: UNEXPECTED_KERNEL_MODE_TRAP (7f)
Arguments:
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
Arg2: fffff8027386be70
Arg3: ffff8300d78e2f80
Arg4: fffff80271a3813a
BUGCHECK_STR:  0x7f_8
PROCESS_NAME:  conhost.exe
FAILURE_BUCKET_ID: ZEROED_STACK_0x7f_8
CPUID:        "Intel® Core™ i7-4790K CPU @ 4.00GHz"
MaxSpeed:     4000
CurrentSpeed: 4000
  BIOS Version                  F5
  BIOS Release Date             05/30/2014
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  Z97X-Gaming 5
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

3rd Party Drivers:
The following is for information purposes only.
My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Wed Sep 27 19:28:21.754 2017 (UTC - 4:00)**************************
vbaudio_cable64_win7.sys    Tue Jun 25 06:42:03 2013 (51C973FB)
XtuAcpiDriver.sys           Thu Feb 26 07:51:57 2015 (54EF16ED)
MpKsl5a595239.sys           Tue May 19 21:50:37 2015 (555BE86D)
lgcoretemp.sys              Tue Jun  9 12:52:10 2015 (557719BA)
rzpnk.sys                   Wed Sep 16 20:16:35 2015 (55FA0663)
rzpmgrk.sys                 Thu Sep 17 14:42:44 2015 (55FB09A4)
ICCWDT.sys                  Sun Sep 20 03:59:19 2015 (55FE6757)
LGVirHid.sys                Mon Jun 13 14:47:03 2016 (575EFFA7)
LGJoyXlCore.sys             Mon Jun 13 14:47:06 2016 (575EFFAA)
LGBusEnum.sys               Mon Jun 13 14:47:08 2016 (575EFFAC)
rzendpt.sys                 Wed Jun 15 23:43:23 2016 (5762205B)
rzudd.sys                   Wed Jun 15 23:43:26 2016 (5762205E)
rzmpos.sys                  Wed Jun 15 23:43:29 2016 (57622061)
system32WtfEngineDrv.sys    Mon Oct 24 10:44:46 2016 (580E1E5E)
vjoy.sys                    Sat Dec 24 11:33:26 2016 (585EA356)
IntcDAud.sys                Mon Feb 27 00:41:53 2017 (58B3BC21)
igdkmd64.sys                Wed Mar  8 13:38:22 2017 (58C04F9E)
iaStorA.sys                 Thu Mar  9 11:23:39 2017 (58C1818B)
nvhda64v.sys                Tue May 16 09:02:27 2017 (591AF863)
nvvad64v.sys                Sun May 28 19:04:45 2017 (592B578D)
TeeDriverW8x64.sys          Tue Jun 20 12:35:20 2017 (59494EC8)
networktunnelx64.sys        Thu Jul 13 07:40:04 2017 (59675C14)
e2xw10x64.sys               Tue Aug  8 17:25:01 2017 (598A2C2D)
RfeCo10X64.sys              Wed Aug 16 17:19:51 2017 (5994B6F7)
nvlddmkm.sys                Mon Aug 21 18:05:02 2017 (599B590E)
RTKVHD64.sys                Fri Sep  8 06:44:08 2017 (59B27478)
intelppm.sys                ***** Invalid 2007 Invalid 2007 Invalid
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Sep 14 16:26:45.467 2017 (UTC - 4:00)**************************
igdkmd64.sys                Thu Sep 29 10:43:27 2016 (57ED288F)
nvvad64v.sys                Fri Nov 25 10:43:56 2016 (58385C3C)
nvlddmkm.sys                Mon May  1 15:55:53 2017 (590792C9)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Sep 13 21:40:18.870 2017 (UTC - 4:00)**************************
MBfilt64.sys                Thu Jul 30 23:40:32 2009 (4A7267B0)
MpKsl4a07e3ba.sys           Tue May 19 21:50:37 2015 (555BE86D)
RTKVHD64.sys                Fri Jan 22 10:09:21 2016 (56A24621)
IntcDAud.sys                Tue May 10 04:08:56 2016 (57319718)
nvhda64v.sys                Wed Mar 15 08:48:41 2017 (58C93829)


vbaudio_cable64_win7.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=XtuAcpiDriver.sys
MpKsl5a595239.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=lgcoretemp.sys
http://www.carrona.org/drivers/driver.php?id=rzpnk.sys
http://www.carrona.org/drivers/driver.php?id=rzpmgrk.sys
http://www.carrona.org/drivers/driver.php?id=ICCWDT.sys
http://www.carrona.org/drivers/driver.php?id=LGVirHid.sys
http://www.carrona.org/drivers/driver.php?id=LGJoyXlCore.sys
http://www.carrona.org/drivers/driver.php?id=LGBusEnum.sys
http://www.carrona.org/drivers/driver.php?id=rzendpt.sys
http://www.carrona.org/drivers/driver.php?id=rzudd.sys
http://www.carrona.org/drivers/driver.php?id=rzmpos.sys
system32WtfEngineDrv.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=vjoy.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
networktunnelx64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=e2xw10x64.sys
RfeCo10X64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=MBfilt64.sys
MpKsl4a07e3ba.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys

 

- John  (my website: http://www.carrona.org/ )
**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message.

 

My eye problems have lessened and I'm able to post/respond without too much difficulty. (05 Sep 2017)
FYI - I am completely blind in the right eye and ~30% blind in the left eye.

If the eye problems come on suddenly, I may not be able to respond.
If that's the case and help is needed, please PM a staff member for assistance.


#6 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 24,525 posts
  • OFFLINE
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  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:07:55 PM

Posted 29 September 2017 - 06:58 AM

2 of the memory dumps blame networktunnelx64.sys and one blames vjoy.sys (FYI - I'm having troubles with my debugger, so I run the dumps in the WinDbg preview after running them in my debugger in order to validate the results).

BUT, there's 3 different BSOD error codes - and this is sometimes symptomatic of a hardware problem

As such, please start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Please run ALL of the tests and let us know the results - we can move on from there.

 

networktunnelx64.sys is most likely from HideALLIP version Universal by Core Systems, Inc ( www.fullstff.net )

It is likely also associated with Battle Ping or Pingzapper.
I would suggest uninstalling it, just in case it's a part of the problem.

 

vjoy.sys is most likely from a Virtual Joystick driver ( http://www.carrona.org/drivers/search.php?id=vjoy.sys )

I would suggest uninstalling it also.

 

The problem here is that we don't know if networktunnelx64 or vjoy are involved in the BSOD's
It's not prudent to remove all the drivers pointing to an error when we suspect a hardware problem (so, should you decide not to uninstall them, it's not a problem for now).

The reason for that is that hardware problems tend to spit out random errors - so eventually the errors will name all the driver files on a system (and removing all of them isn't a good thing!).

 

 

On to the rest of the analysis..........

 

Your UEFI/BIOS (version F5) dates from 2014.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and the outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

You have at least 3 hard drives.  What is the make/model/wattage and age of your Power Supply?
The purpose of this question is to get you to evaluate your PSU (I simply figure that 3 or more hard drives is a lot of equipment drawing power, so there may be stress on the PSU).
- PSU's tend to get less efficient with age
- adding components over time may decrease the ability of the PSU to support the entire system (Maybe remove some stuff to see if that helps?)
- while you can measure the output of a PSU with a multimeter, the readings may change dramatically when the PSU is put under load.  PSU testing instructions (by dc3) here:  https://www.bleepingcomputer.com/forums/t/654994/pc-is-crashingfreezing-up-multiple-times-daily/page-2#entry4341756
- there's a free PSU test in the OCCT program at http://www.ocbase.com/

Please update these older drivers.  Links are provided in order to assist you with looking up the source of the drivers.  
If unable to find an update, please uninstall the program that is responsible for that driver.  

DO NOT manually delete/rename the driver as it may make the system unbootable!!!:

vbaudio_cable64_win7.sys    Tue Jun 25 06:42:03 2013 (51C973FB)
 from a program called VB-Audio Virtual Cable (WDM)
vbaudio_cable64_win7.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
 
XtuAcpiDriver.sys           Thu Feb 26 07:51:57 2015 (54EF16ED)
Intel extreme tuning BIOS interface driver http://downloadcenter.intel.com/
http://www.carrona.org/drivers/driver.php?id=XtuAcpiDriver.sys

lgcoretemp.sys              Tue Jun  9 12:52:10 2015 (557719BA)
Logitech Gaming Software driver http://support.logitech.com/en_gb/software/lgs
http://www.carrona.org/drivers/driver.php?id=lgcoretemp.sys
 
Analysis:
The following is for information purposes only.
The following information contains the relevant information from the blue screen analysis:
**************************Wed Sep 27 19:28:21.754 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\092717-8234-01.dmp]
Windows 10 Kernel Version 15063 MP (8 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:13 days 2:29:29.783
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :Unknown_Image ( ANALYSIS_INCONCLUSIVE )
BugCheck 7F, {8, ffffa1814aa68bf0, ffffa18150553fd0, fffff802b2e4c1f0}
BugCheck Info: UNEXPECTED_KERNEL_MODE_TRAP (7f)
Arguments:
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
Arg2: ffffa1814aa68bf0
Arg3: ffffa18150553fd0
Arg4: fffff802b2e4c1f0
BUGCHECK_STR:  0x7f_8
PROCESS_NAME:  conhost.exe
FAILURE_BUCKET_ID: ZEROED_STACK_0x7f_8
CPUID:        "Intel® Core™ i7-4790K CPU @ 4.00GHz"
MaxSpeed:     4000
CurrentSpeed: 4000
  BIOS Version                  F5
  BIOS Release Date             05/30/2014
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  Z97X-Gaming 5
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Sep 14 16:26:45.467 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\091417-8265-01.dmp]
Windows 10 Kernel Version 15063 MP (8 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:0 days 0:00:04.208
Probably caused by :Unknown_Image ( ANALYSIS_INCONCLUSIVE )
BugCheck C2, {9b, 200, d0, fffff80d11d6d76d}
BugCheck Info: BAD_POOL_CALLER (c2)
Arguments:
Arg1: 000000000000009b, Attempt to allocate pool with a tag of zero.  This would make the pool untrackable and worse, corrupt the existing tag tables.
Arg2: 0000000000000200, Pool type
Arg3: 00000000000000d0, Size of allocation in bytes
Arg4: fffff80d11d6d76d, Caller's address.
BUGCHECK_STR:  0xc2_9b
PROCESS_NAME:  System
FAILURE_BUCKET_ID: ZEROED_STACK_0xc2_9b
CPUID:        "Intel® Core™ i7-4790K CPU @ 4.00GHz"
MaxSpeed:     4000
CurrentSpeed: 4000
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Sep 13 21:40:18.870 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\091317-5875-01.dmp]
Windows 10 Kernel Version 15063 MP (8 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:0 days 10:41:32.135
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :Unknown_Image ( ANALYSIS_INCONCLUSIVE )
BugCheck 7F, {8, fffff8027386be70, ffff8300d78e2f80, fffff80271a3813a}
BugCheck Info: UNEXPECTED_KERNEL_MODE_TRAP (7f)
Arguments:
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
Arg2: fffff8027386be70
Arg3: ffff8300d78e2f80
Arg4: fffff80271a3813a
BUGCHECK_STR:  0x7f_8
PROCESS_NAME:  conhost.exe
FAILURE_BUCKET_ID: ZEROED_STACK_0x7f_8
CPUID:        "Intel® Core™ i7-4790K CPU @ 4.00GHz"
MaxSpeed:     4000
CurrentSpeed: 4000
  BIOS Version                  F5
  BIOS Release Date             05/30/2014
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  Z97X-Gaming 5
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

3rd Party Drivers:
The following is for information purposes only.
My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Wed Sep 27 19:28:21.754 2017 (UTC - 4:00)**************************
vbaudio_cable64_win7.sys    Tue Jun 25 06:42:03 2013 (51C973FB)
XtuAcpiDriver.sys           Thu Feb 26 07:51:57 2015 (54EF16ED)
MpKsl5a595239.sys           Tue May 19 21:50:37 2015 (555BE86D)
lgcoretemp.sys              Tue Jun  9 12:52:10 2015 (557719BA)
rzpnk.sys                   Wed Sep 16 20:16:35 2015 (55FA0663)
rzpmgrk.sys                 Thu Sep 17 14:42:44 2015 (55FB09A4)
ICCWDT.sys                  Sun Sep 20 03:59:19 2015 (55FE6757)
LGVirHid.sys                Mon Jun 13 14:47:03 2016 (575EFFA7)
LGJoyXlCore.sys             Mon Jun 13 14:47:06 2016 (575EFFAA)
LGBusEnum.sys               Mon Jun 13 14:47:08 2016 (575EFFAC)
rzendpt.sys                 Wed Jun 15 23:43:23 2016 (5762205B)
rzudd.sys                   Wed Jun 15 23:43:26 2016 (5762205E)
rzmpos.sys                  Wed Jun 15 23:43:29 2016 (57622061)
system32WtfEngineDrv.sys    Mon Oct 24 10:44:46 2016 (580E1E5E)
vjoy.sys                    Sat Dec 24 11:33:26 2016 (585EA356)
IntcDAud.sys                Mon Feb 27 00:41:53 2017 (58B3BC21)
igdkmd64.sys                Wed Mar  8 13:38:22 2017 (58C04F9E)
iaStorA.sys                 Thu Mar  9 11:23:39 2017 (58C1818B)
nvhda64v.sys                Tue May 16 09:02:27 2017 (591AF863)
nvvad64v.sys                Sun May 28 19:04:45 2017 (592B578D)
TeeDriverW8x64.sys          Tue Jun 20 12:35:20 2017 (59494EC8)
networktunnelx64.sys        Thu Jul 13 07:40:04 2017 (59675C14)
e2xw10x64.sys               Tue Aug  8 17:25:01 2017 (598A2C2D)
RfeCo10X64.sys              Wed Aug 16 17:19:51 2017 (5994B6F7)
nvlddmkm.sys                Mon Aug 21 18:05:02 2017 (599B590E)
RTKVHD64.sys                Fri Sep  8 06:44:08 2017 (59B27478)
intelppm.sys                ***** Invalid 2007 Invalid 2007 Invalid
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Sep 14 16:26:45.467 2017 (UTC - 4:00)**************************
igdkmd64.sys                Thu Sep 29 10:43:27 2016 (57ED288F)
nvvad64v.sys                Fri Nov 25 10:43:56 2016 (58385C3C)
nvlddmkm.sys                Mon May  1 15:55:53 2017 (590792C9)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Sep 13 21:40:18.870 2017 (UTC - 4:00)**************************
MBfilt64.sys                Thu Jul 30 23:40:32 2009 (4A7267B0)
MpKsl4a07e3ba.sys           Tue May 19 21:50:37 2015 (555BE86D)
RTKVHD64.sys                Fri Jan 22 10:09:21 2016 (56A24621)
IntcDAud.sys                Tue May 10 04:08:56 2016 (57319718)
nvhda64v.sys                Wed Mar 15 08:48:41 2017 (58C93829)


vbaudio_cable64_win7.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=XtuAcpiDriver.sys
MpKsl5a595239.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=lgcoretemp.sys
http://www.carrona.org/drivers/driver.php?id=rzpnk.sys
http://www.carrona.org/drivers/driver.php?id=rzpmgrk.sys
http://www.carrona.org/drivers/driver.php?id=ICCWDT.sys
http://www.carrona.org/drivers/driver.php?id=LGVirHid.sys
http://www.carrona.org/drivers/driver.php?id=LGJoyXlCore.sys
http://www.carrona.org/drivers/driver.php?id=LGBusEnum.sys
http://www.carrona.org/drivers/driver.php?id=rzendpt.sys
http://www.carrona.org/drivers/driver.php?id=rzudd.sys
http://www.carrona.org/drivers/driver.php?id=rzmpos.sys
system32WtfEngineDrv.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=vjoy.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
networktunnelx64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=e2xw10x64.sys
RfeCo10X64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=MBfilt64.sys
MpKsl4a07e3ba.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys

 

- John  (my website: http://www.carrona.org/ )
**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message.

 

My eye problems have lessened and I'm able to post/respond without too much difficulty. (05 Sep 2017)
FYI - I am completely blind in the right eye and ~30% blind in the left eye.

If the eye problems come on suddenly, I may not be able to respond.
If that's the case and help is needed, please PM a staff member for assistance.


#7 Rememberthetoaster

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Posted 29 September 2017 - 03:57 PM

Thanks for the response, I'm currently running a prime95 Torture test to see how the CPU does and so far it's stable and the highest I've seen the temperature go is 83c. I'm going to run a memory test overnight tonight when I sleep to test that, I'll run a GFX test when I wake up to test the GFX.   I removed the vjoy driver that you suggested, I haven't removed the other driver yet because I use it for tunneling in a game.  I updated all of the drivers minus the "vbaudio cable" because I can not find a driver update for it.  I'll update the Bios tonight when I sleep.

 

One thing I'm confused about is that you said I had 3 different error codes but I only see 2 different codes (not that it changes anything just curious if I'm missing something)

 

I have noticed a few things that may or may not be related to this.

 

  1. Sometimes on power up and getting to the login screen, the login screen is very laggy and choppy but once I type the password in it runs as normal
  2. Randomly at times my internet will lock up (may just be my ISP having a hiccup though)
  3. Sometimes I'll get little frame stutters in game or even sometimes out of it, it might be coincidence but It usually happens around the time Windows Defender is doing something with updates according to event viewer


#8 usasma

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Posted 30 September 2017 - 05:51 AM

My mistake on counting the errors.  I relied on my memory of running 3 different memory dumps in the WinDbg Preview.

And, as I'm over 65, the memory isn't what it used to be   :(

 

I just reran the memory dumps using the script that I use, and using the WinDbg Preview - and each came out with only the 2 error codes.

Just FYI - normally I don't start to figure a hardware problem unless I see 5 memory dumps with at least 4 different error codes - but, if I don't have that many, I've gotta guess as best as I can.

Still, the signs here tend to point to a hardware problem (just slightly) and there are other signs that may be suggestive of a software issue.

 

So, the next step (after the diagnostics - assuming they don't show any problems) is to run Driver Verifier according to these directions:  http://www.carrona.org/verifier.html

 

Just FYI - the line between hardware and software is sort of vague.  Compatibility issues often show up as hardware problems, even though they're usually due to driver problems.  And some low-level drivers (chipset, storage, video, Intel programs, etc) will sometimes show problems that see to be hardware - but on replacing them, we find that it was caused by software

 

The 3 things that you noticed are (IMO) mostly associated with the video - so I'd run the video tests first.

As for the internet, sometimes it's just a hiccup - sometimes it's not.  I tend to find that these problems often go away while we're fixing the problems that we find during analysis.

If not, we can always tackle it after we've finished with the other stuff.

 

Worst case, we can force the issue and determine hardware vs software by using a "clean" install of Windows as a troubleshooting tool.

If you're interested in that, here's what I suggest doing:

A clean install is:
- Windows is installed to a freshly partitioned hard drive with legitimate installation media (W10:  https://www.microsoft.com/en-us/software-download/windows10 ).
- The installation media is only a copy of Windows, not the OEM recovery disks that you can make on some systems.
- Windows is fully updated after it's installed.  That's ALL updates - none excepted.
- NO 3rd party software is installed.
- There are no errors in Device Manager (if you find any, post back for suggestions).

This will wipe everything off of the computer, so it's advisable to backup your stuff first.
Also, it will wipe out all the special software that the OEM added to the system, so if you rely on any of that - let us know what it is so we can figure out a way to save/download it (the easiest way is to create/obtain the OEM;s recovery media)

If unable to find recovery media that has the software (or if you suspect that this is a hardware problem), you can make an image of your system that'll preserve everything in the state that it was in when you made the image.
One drawback to this is that you're making an image of a malfunctioning system - so, if there are errors in the system software, you'll have a nice copy of them :(
Another drawback is that the image of the system will be very large - so you'll most likely need a large external drive to store it on.
But, this will allow you to save everything on the hard drive (although you'll need an image viewer to get things out of the image).
The point here is that, if it's a hardware problem, then you can restore the system to the point it was when you made the image - after you repair the hardware problem.
You can obtain more info on imaging in the Backup/Imaging/DiskMgmt forums located here:  http://www.bleepingcomputer.com/forums/f/238/backup-imaging-and-disk-management-software/

The point of doing this (the clean install) is to:
- rule out Windows as a problem (if the problem continues, it's not a Windows problem as you completely replaced Windows
- rule out 3rd party software (if the problem continues, it's not a 3rd party software problem as you didn't install any 3rd party software)
- so, if the problem continues, it must be a hardware problem.

OTOH, if the problem stops, then it was either a Windows or 3rd party software problem.  If the problem doesn't come back, then you've fixed it.  Then all that remains is setting the computer back up the way that you'd like it and importing your data from the backup you made.

 


Edited by usasma, 30 September 2017 - 05:52 AM.

- John  (my website: http://www.carrona.org/ )
**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message.

 

My eye problems have lessened and I'm able to post/respond without too much difficulty. (05 Sep 2017)
FYI - I am completely blind in the right eye and ~30% blind in the left eye.

If the eye problems come on suddenly, I may not be able to respond.
If that's the case and help is needed, please PM a staff member for assistance.


#9 Rememberthetoaster

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Posted 30 September 2017 - 03:12 PM

Oh I was wondering if I was missing an error code haha, wasn't trying to imply. Anyway before I ran off to work today, I has memtest running overnight and it found 52 errors. I'm still running it while I'm working but I'll post the log this evening.

I'll still do a video test and I'll replace my ram and test it again just in case it's something else

#10 usasma

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Posted 30 September 2017 - 04:39 PM

If you have MemTest errors, you'll have to:

- test all the sticks individually in the first slot (you choose which is the first slot - it doesn't matter which one, as you'll be testing all of them eventually)

- then you take one of the sticks that passed in the first slot, and test it in all the other slots.

That'll tell you which sticks tested bad and which slots tested bad.

Be sure to use good anti-static precautions.


- John  (my website: http://www.carrona.org/ )
**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message.

 

My eye problems have lessened and I'm able to post/respond without too much difficulty. (05 Sep 2017)
FYI - I am completely blind in the right eye and ~30% blind in the left eye.

If the eye problems come on suddenly, I may not be able to respond.
If that's the case and help is needed, please PM a staff member for assistance.


#11 Rememberthetoaster

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Posted 01 October 2017 - 03:22 PM

So I ran a different version of memtest, this version didn't detect any errors other then my ram is vulnerable to hammer flips. So I'm puzzled now

Edited by Rememberthetoaster, 01 October 2017 - 03:23 PM.


#12 usasma

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Posted 02 October 2017 - 06:07 AM

Run Prime95's blend test.  It also tests RAM.

If that doesn't confirm/refute it, please post over in the Internal Hardware forums for more expert advice:    http://www.bleepingcomputer.com/forums/f/7/internal-hardware/ 


- John  (my website: http://www.carrona.org/ )
**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message.

 

My eye problems have lessened and I'm able to post/respond without too much difficulty. (05 Sep 2017)
FYI - I am completely blind in the right eye and ~30% blind in the left eye.

If the eye problems come on suddenly, I may not be able to respond.
If that's the case and help is needed, please PM a staff member for assistance.


#13 Rememberthetoaster

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Posted 02 October 2017 - 08:37 AM

Will do, I'll post any updates if I get another bsod, I'll run driver verifier too and let you know

#14 Rememberthetoaster

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Posted 12 October 2017 - 09:17 PM

Welp, I got a new BSOD.

 

Whocrashed is blaming Networktunnelx64 again.  As far as I can tell there isn't any new drivers for that so unless you suggest otherwise, I think i'll remove the VPN and use something else.

Attached Files



#15 usasma

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Posted 13 October 2017 - 12:22 PM

There are several things that can happen when Networktunnelx664.sys is blamed.

Some of them are:

- corruption of the driver

- compatibility of the driver with Windows

- compatibility of the driver with other drivers

- hardware issues

IMO the first step here is to uninstall the VPN software and see if that stops the BSOD's

If it does, then you can do further research to determine what's actually to blame - but first you'll have to rule out/in the VPN software.

Good luck!


- John  (my website: http://www.carrona.org/ )
**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message.

 

My eye problems have lessened and I'm able to post/respond without too much difficulty. (05 Sep 2017)
FYI - I am completely blind in the right eye and ~30% blind in the left eye.

If the eye problems come on suddenly, I may not be able to respond.
If that's the case and help is needed, please PM a staff member for assistance.





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