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IRQL NOT LESS OR EQUAL with Netgear Wifi adapter


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6 replies to this topic

#1 CountRugen

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Posted 27 September 2017 - 01:57 PM

Hello, hello. 

 

My XPS 13's (speccy report) integrated wifi adapter has been behaving erratically in the past few days (can't see many 2.4 GHz networks and won't connect to the others, connects in the 5 GHz band but extremely sluggish), so I installed a WNDA3100v2 Netgear USB adapter. Since then, I've had three crashes in two days, all of them when the computer exits sleep mode after a long period of inactivity. According to the Event Viewer, before that the the computer hadn't had an unexpected reboot since June, so I think it's pretty clear who the culprit is. Is there any way I can fix this or should I go shopping for a new wifi adapter (of the USB or M.2 variety) ? 

 

BTW: if you have advice on repairing the integrated wifi adapter, that would neatly sidestep this problem, so I'd be grateful as well. 

 

Thanks a lot for your help. 

 

Attached File  SysnativeFileCollectionApp.zip   2.3MB   2 downloads

 


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#2 usasma

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Posted 28 September 2017 - 06:57 AM

Recently I decided to stop blaming USB wifi adapters for some unknown BSOD's as I hadn't seen that behavior in a long, long time.
And now, this is the second one this week!
FYI - here's my old canned speech about these devices:

I do not recommend using wireless USB network devices.
These wireless USB devices have many issues with Win7 and later systems - using older drivers with them is almost certain to cause a BSOD.
Should you want to keep using these devices, be sure to have the latest W7/8/8.1/10 drivers - DO NOT use older drivers!!!
An installable wireless PCI/PCIe card that's plugged into your motherboard is much more robust, reliable, and powerful.

 

As for this particular device, you're using a driver from Netgear that dates from 2007 (scmndisp.sys).
I strongly suspect that it's not compatible w/Windows 10

 

What I suggest:

1)  Physically remove the Netgear USB WiFi device from the system and uninstall it's software.

2)  Download the latest, W10 compatible version of the driver package for the onboard wireless card.  Then uninstall the current WifFi driver for the built in wireless card and install the freshly downloaded version.

 

If that doesn't fix the problems with the wireless, then please post over in the Am I Infected forums for assistance with seeing if the system has an undetected infection:  http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/
Please read the pinned topics at the top of the forum for instructions on how to post there.

 

Once they've found that the system is clean and free of malware, post back here and we'll start trying to repair the wireless connection (if it's still needed).

 

Here's the results of my analysis of the reports that you submitted (do these while waiting for a reply in the Am I Infected forum)........

 

Your UEFI/BIOS (version A12) dates from May of 2017.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Only 3 Windows Update hotfixes installed.  Most build 15063 (1703) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

The memory dumps blame the kernel (core of the OS).  If this was the case, there'd be many more problems than just the occasional BSOD.

This is usually due to a 3rd party (non-Windows) driver writing to the memory space owned by the kernel, then exiting before the kernel accesses that address again (and when it sees the wrong stuff there, it panics and throws a BSOD because it doesn't know what corrupted that memory address).

We can attempt to identify the particular driver that did this, but you've already done a good job at pointing the finger at the Netgear USB WiFi device - so we can hold off on that for now.

 

Please update these older drivers.  Links are provided in order to assist you with looking up the source of the drivers.  
If unable to find an update, please uninstall the program that is responsible for that driver.  
Feel free to post back with any questions about these drivers.

DO NOT manually delete/rename the driver as it may make the system unbootable!!!:

busenum.sys                 Fri Aug  3 05:39:13 2012 (501B9C41)
Entensys UserGate VPN Bus Enumerator http://www.entensys.com/download/
http://www.carrona.org/drivers/driver.php?id=busenum.sys
 
HidEventFilter.sys          Tue Sep 17 17:49:33 2013 (5238CE6D)
Intel HID Event Filter driver  http://downloadcenter.intel.com/
http://www.carrona.org/drivers/driver.php?id=HidEventFilter.sys
 
DDDriver64Dcsa.sys          Wed May 28 15:58:54 2014 (53863FFE) - you may not find an update for this,  just let us know if that's the case
Dell Diags Device Driver. This is installed with Dell Client System Analyzer. http://www.dell.com/support/
http://www.carrona.org/drivers/driver.php?id=DDDriver64Dcsa.sys
 
iaStorA.sys                 Fri Jun  6 19:20:24 2014 (53924CB8)
Intel RST (Rapid Storage Technology) driver  http://downloadcenter.intel.com/Default.aspx XP
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
 
IntelPcc.sys                Tue Aug  5 16:51:29 2014 (53E143D1)
IntelHSWPcc driver/Intel Collaborative Processor Performance Control (CPPC) Driver https://downloadcenter.intel.com/default.aspx [br]
http://www.carrona.org/drivers/driver.php?id=IntelPcc.sys
 
iwdbus.sys                  Fri Oct  3 20:31:12 2014 (542F3FD0)
Intel WIDI Bus Enumerator driver[br]Related to Intel Widi - Wireless Display http://downloadcenter.intel.com/SearchResult.aspx?lang=eng&keyword=%22widi%22
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
 
iaLPSSi_I2C.sys             Tue Feb 24 10:52:07 2015 (54EC9E27)
Intel® Serial IO I2C Controller Driver http://downloadcenter.intel.com/default.aspx
http://www.carrona.org/drivers/driver.php?id=iaLPSSi_I2C.sys
 
bcmwlhigh664.sys            Mon Mar  2 03:48:58 2015 (54F423FA)
Broadcom 802.11 USB Network Adapter Driver http://kb.netgear.com/app/products/family/a_id/10603
http://www.carrona.org/drivers/driver.php?id=bcmwlhigh664.sys
 
bcbtums.sys                 Mon Mar 23 17:31:26 2015 (5510862E)
Broadcom Bluetooth Firmware Download Filter driver from Broadcom Corporation. http://www.broadcom.com/support/bluetooth/[br][br]http://www.official-drivers.com/installer/?seed=Broadcom&gclid=CJT7vOGkgbECFQFx4AodfBURcg
http://www.carrona.org/drivers/driver.php?id=bcbtums.sys
 
DellProf.sys                Wed May 13 10:17:19 2015 (55535CEF)- you may not find an update for this,  just let us know if that's the case
Dell System Analyzer Control Device Driver. This driver is also found Dell Data Vault and other Dell software. http://www.dell.com/support/
http://www.carrona.org/drivers/driver.php?id=DellProf.sys
 
dptf_acpi.sys               Tue May 26 16:35:24 2015 (5564D90C)
Dynamic Platform Thermal Framework Driver http://downloadcenter.intel.com or the OEM of your particular system[br]
http://www.carrona.org/drivers/driver.php?id=dptf_acpi.sys
 
dptf_pch.sys                Tue May 26 16:35:26 2015 (5564D90E)
Intel Dynamic Platform Thermal Framework http://downloadcenter.intel.com or the OEM of your particular system [br]
http://www.carrona.org/drivers/driver.php?id=dptf_pch.sys
 
dptf_cpu.sys                Tue May 26 16:35:26 2015 (5564D90E)
Dynamic Platform Thermal Framework Driver http://downloadcenter.intel.com or the OEM of your particular system[br]
http://www.carrona.org/drivers/driver.php?id=dptf_cpu.sys
 
esif_lf.sys                 Tue May 26 16:35:40 2015 (5564D91C)
Dynamic Platform Thermal Framework Driver http://downloadcenter.intel.com or the OEM of your particular system[br]
http://www.carrona.org/drivers/driver.php?id=esif_lf.sys
 
IntcADSP.sys                Thu Jun 25 12:52:20 2015 (558C31C4)
Intel Smart Sound Technology driver http://downloadcenter.intel.com/Default.aspx
http://www.carrona.org/drivers/driver.php?id=IntcADSP.sys
 
RTKI2SAC.sys                Wed Jul  1 07:47:54 2015 (5593D36A)
Realtek AC97 Audio driver http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=8&PFid=14&Level=3&Conn=2
http://www.carrona.org/drivers/driver.php?id=RTKI2SAC.sys
 

 

 

Analysis:
The following is for information purposes only.
The following information contains the relevant information from the blue screen analysis:
**************************Wed Sep 27 08:41:46.594 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\092717-5578-01.dmp]
Windows 10 Kernel Version 15063 MP (4 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:0 days 6:17:02.330
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :ntkrnlmp.exe ( nt!KeWaitForSingleObject+135 )
BugCheck A, {0, 2, 1, fffff800a863d0a5}
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
Arguments:
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff800a863d0a5, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: AV_nt!KeWaitForSingleObject
CPUID:        "Intel® Core™ i5-5200U CPU @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: 2195
  BIOS Version                  A12
  BIOS Release Date             05/09/2017
  Manufacturer                  Dell Inc.
  Product Name                  XPS 13 9343
  Baseboard Product             0TM99H
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Sep 26 23:19:44.607 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\092717-16000-01.dmp]
Windows 10 Kernel Version 15063 MP (4 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:0 days 8:02:23.342
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :ntkrnlmp.exe ( nt!KeWaitForSingleObject+135 )
BugCheck A, {0, 2, 1, fffff802906c60a5}
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
Arguments:
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff802906c60a5, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: AV_nt!KeWaitForSingleObject
CPUID:        "Intel® Core™ i5-5200U CPU @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: 2195
  BIOS Version                  A12
  BIOS Release Date             05/09/2017
  Manufacturer                  Dell Inc.
  Product Name                  XPS 13 9343
  Baseboard Product             0TM99H
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Sep 26 12:01:03.748 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\092617-6562-01.dmp]
Windows 10 Kernel Version 15063 MP (4 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:2 days 22:56:44.093
Probably caused by :ntkrnlmp.exe ( nt!KeWaitForSingleObject+135 )
BugCheck A, {0, 2, 1, fffff803228b90a5}
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
Arguments:
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff803228b90a5, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: AV_nt!KeWaitForSingleObject
CPUID:        "Intel® Core™ i5-5200U CPU @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: 2195
  BIOS Version                  A12
  BIOS Release Date             05/09/2017
  Manufacturer                  Dell Inc.
  Product Name                  XPS 13 9343
  Baseboard Product             0TM99H
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only.
My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Wed Sep 27 08:41:46.594 2017 (UTC - 4:00)**************************
scmndisp.sys                Wed Jan 17 02:48:03 2007 (45ADD4B3)
busenum.sys                 Fri Aug  3 05:39:13 2012 (501B9C41)
HidEventFilter.sys          Tue Sep 17 17:49:33 2013 (5238CE6D)
DDDriver64Dcsa.sys          Wed May 28 15:58:54 2014 (53863FFE)
iaStorA.sys                 Fri Jun  6 19:20:24 2014 (53924CB8)
IntelPcc.sys                Tue Aug  5 16:51:29 2014 (53E143D1)
iwdbus.sys                  Fri Oct  3 20:31:12 2014 (542F3FD0)
iaLPSSi_I2C.sys             Tue Feb 24 10:52:07 2015 (54EC9E27)
bcmwlhigh664.sys            Mon Mar  2 03:48:58 2015 (54F423FA)
bcbtums.sys                 Mon Mar 23 17:31:26 2015 (5510862E)
DellProf.sys                Wed May 13 10:17:19 2015 (55535CEF)
dptf_acpi.sys               Tue May 26 16:35:24 2015 (5564D90C)
dptf_pch.sys                Tue May 26 16:35:26 2015 (5564D90E)
dptf_cpu.sys                Tue May 26 16:35:26 2015 (5564D90E)
esif_lf.sys                 Tue May 26 16:35:40 2015 (5564D91C)
IntcADSP.sys                Thu Jun 25 12:52:20 2015 (558C31C4)
RTKI2SAC.sys                Wed Jul  1 07:47:54 2015 (5593D36A)
EnergyDriver.sys            Tue Nov 24 12:29:06 2015 (56549E62)
RtsPer.sys                  Mon Mar  7 02:10:54 2016 (56DD297E)
TeeDriverW8x64.sys          Thu Jul  7 17:27:40 2016 (577EC94C)
igdkmd64.sys                Thu Sep 29 10:43:27 2016 (57ED288F)
bcmwl63a.sys                Tue Nov 22 12:51:04 2016 (58348588)
SYMEVENT64x86.SYS           Mon Dec 12 21:53:18 2016 (584F629E)
ccSetx64.sys                Thu Jun  8 17:26:21 2017 (5939C0FD)
Ironx64.SYS                 Thu Jun  8 17:58:52 2017 (5939C89C)
SYMEFASI64.SYS              Fri Jun  9 18:10:12 2017 (593B1CC4)
eeCtrl64.sys                Tue Jun 13 20:10:51 2017 (59407F0B)
EraserUtilRebootDrv.sys     Tue Jun 13 20:10:52 2017 (59407F0C)
SYMNETS.SYS                 Wed Jun 14 15:55:08 2017 (5941949C)
SRTSP64.SYS                 Sun Jun 25 13:52:36 2017 (594FF864)
SRTSPX64.SYS                Sun Jun 25 13:55:10 2017 (594FF8FE)
IDSvia64.sys                Wed Jul 26 16:25:09 2017 (5978FAA5)
BHDrvx64.sys                Wed Sep  6 19:34:58 2017 (59B08622)
intelppm.sys                ***** Invalid 2007 Invalid 2007 Invalid


http://www.carrona.org/drivers/driver.php?id=scmndisp.sys
http://www.carrona.org/drivers/driver.php?id=busenum.sys
http://www.carrona.org/drivers/driver.php?id=HidEventFilter.sys
http://www.carrona.org/drivers/driver.php?id=DDDriver64Dcsa.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=IntelPcc.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=iaLPSSi_I2C.sys
http://www.carrona.org/drivers/driver.php?id=bcmwlhigh664.sys
http://www.carrona.org/drivers/driver.php?id=bcbtums.sys
http://www.carrona.org/drivers/driver.php?id=DellProf.sys
http://www.carrona.org/drivers/driver.php?id=dptf_acpi.sys
http://www.carrona.org/drivers/driver.php?id=dptf_pch.sys
http://www.carrona.org/drivers/driver.php?id=dptf_cpu.sys
http://www.carrona.org/drivers/driver.php?id=esif_lf.sys
http://www.carrona.org/drivers/driver.php?id=IntcADSP.sys
http://www.carrona.org/drivers/driver.php?id=RTKI2SAC.sys
EnergyDriver.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=RtsPer.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=bcmwl63a.sys
http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS
http://www.carrona.org/drivers/driver.php?id=ccSetx64.sys
http://www.carrona.org/drivers/driver.php?id=Ironx64.SYS
http://www.carrona.org/drivers/driver.php?id=SYMEFASI64.SYS
http://www.carrona.org/drivers/driver.php?id=eeCtrl64.sys
http://www.carrona.org/drivers/driver.php?id=EraserUtilRebootDrv.sys
http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS
http://www.carrona.org/drivers/driver.php?id=SRTSP64.SYS
http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS
http://www.carrona.org/drivers/driver.php?id=IDSvia64.sys
http://www.carrona.org/drivers/driver.php?id=BHDrvx64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
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  • Gender:Male
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  • Local time:09:04 AM

Posted 28 September 2017 - 07:54 AM

Interestingly, the new WinDbg Preview identifies scmndisp.sys as being at fault (while the previous analysis doesn't).
I've posted over at Sysnative about this to see if others have seen the problem.

 

Here's what I got from the WinDbg Preview:

Microsoft (R) Windows Debugger Version 10.0.16365.1002 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\john\SysnativeBSODApps\outputDmps\2017_Sep_28_07_33\dmps\092617-6562-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: srv*
Executable search path is: 
Windows 10 Kernel Version 15063 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 15063.0.amd64fre.rs2_release.170317-1834
Machine Name:
Kernel base = 0xfffff803`22886000 PsLoadedModuleList = 0xfffff803`22bd25c0
Debug session time: Tue Sep 26 12:01:03.748 2017 (UTC - 4:00)
System Uptime: 2 days 22:56:44.093
Loading Kernel Symbols
...............................................................
................................................................
................................................................
.............
Loading User Symbols
Loading unloaded module list
..................................................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {0, 2, 1, fffff803228b90a5}

*** WARNING: Unable to verify timestamp for scmndisp.sys
*** ERROR: Module load completed but symbols could not be loaded for scmndisp.sys
*** WARNING: Unable to verify timestamp for iaStorA.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
Probably caused by : scmndisp.sys ( scmndisp+16d1 )

Followup:     MachineOwner
---------

nt!KeBugCheckEx:
fffff803`229f2580 48894c2408      mov     qword ptr [rsp+8],rcx ss:ffffb700`12b5dc60=000000000000000a
3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
	bit 0 : value 0 = read operation, 1 = write operation
	bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff803228b90a5, address which referenced memory

Debugging Details:
------------------


DUMP_CLASS: 1

DUMP_QUALIFIER: 400

BUILD_VERSION_STRING:  10.0.15063.608 (WinBuild.160101.0800)

SYSTEM_MANUFACTURER:  Dell Inc.

SYSTEM_PRODUCT_NAME:  XPS 13 9343

SYSTEM_SKU:  0665

BIOS_VENDOR:  Dell Inc.

BIOS_VERSION:  A12

BIOS_DATE:  05/09/2017

BASEBOARD_MANUFACTURER:  Dell Inc.

BASEBOARD_PRODUCT:  0TM99H

BASEBOARD_VERSION:  A00

DUMP_TYPE:  2

BUGCHECK_P1: 0

BUGCHECK_P2: 2

BUGCHECK_P3: 1

BUGCHECK_P4: fffff803228b90a5

WRITE_ADDRESS: fffff80322c67358: Unable to get MiVisibleState
Unable to get NonPagedPoolStart
Unable to get NonPagedPoolEnd
Unable to get PagedPoolStart
Unable to get PagedPoolEnd
 0000000000000000 

CURRENT_IRQL:  2

FAULTING_IP: 
nt!KeWaitForSingleObject+135
fffff803`228b90a5 f00fba2f07      lock bts dword ptr [rdi],7

CPU_COUNT: 4

CPU_MHZ: 893

CPU_VENDOR:  GenuineIntel

CPU_FAMILY: 6

CPU_MODEL: 3d

CPU_STEPPING: 4

CPU_MICROCODE: 6,3d,4,0 (F,M,S,R)  SIG: 1F'00000000 (cache) 1F'00000000 (init)

BLACKBOXBSD: 1 (!blackboxbsd)


CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

BUGCHECK_STR:  AV

PROCESS_NAME:  System

ANALYSIS_SESSION_HOST:  LAPTOP-05JCUB11

ANALYSIS_SESSION_TIME:  09-28-2017 08:53:41.0273

ANALYSIS_VERSION: 10.0.16365.1002 amd64fre

TRAP_FRAME:  ffffb70012b5dda0 -- (.trap 0xffffb70012b5dda0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000f96b05 rbx=0000000000000000 rcx=0000000000000000
rdx=ffff948662956180 rsi=0000000000000000 rdi=0000000000000000
rip=fffff803228b90a5 rsp=ffffb70012b5df30 rbp=ffffb70012b5dfa1
 r8=0000000000000000  r9=0000000000000001 r10=0000000000000000
r11=fffff780000003b0 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
nt!KeWaitForSingleObject+0x135:
fffff803`228b90a5 f00fba2f07      lock bts dword ptr [rdi],7 ds:00000000`00000000=????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff803229fd8a9 to fffff803229f2580

STACK_TEXT:  
ffffb700`12b5dc58 fffff803`229fd8a9 : 00000000`0000000a 00000000`00000000 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
ffffb700`12b5dc60 fffff803`229fbe7d : ffff9486`6335d1a0 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
ffffb700`12b5dda0 fffff803`228b90a5 : 00000000`00000000 ffff9486`5624f6e0 ffff9486`63d60001 fffff803`229dac67 : nt!KiPageFault+0x23d
ffffb700`12b5df30 fffff80e`97f06c13 : 00000000`00000000 00000000`00000000 ffff9486`607ed500 fffff80e`977abf00 : nt!KeWaitForSingleObject+0x135
ffffb700`12b5e000 fffff803`2d0216d1 : ffffb700`12b5e060 fffff80e`977af2a8 ffffb700`099d2490 fffff80e`977abe44 : ndis!NdisWaitEvent+0x43
ffffb700`12b5e040 ffffb700`12b5e060 : fffff80e`977af2a8 ffffb700`099d2490 fffff80e`977abe44 ffffb700`099d2400 : scmndisp+0x16d1
ffffb700`12b5e048 fffff80e`977af2a8 : ffffb700`099d2490 fffff80e`977abe44 ffffb700`099d2400 00000000`00000020 : 0xffffb700`12b5e060
ffffb700`12b5e050 ffffb700`099d2490 : fffff80e`977abe44 ffffb700`099d2400 00000000`00000020 ffff9486`607ed5a0 : iaStorA+0x8f2a8
ffffb700`12b5e058 fffff80e`977abe44 : ffffb700`099d2400 00000000`00000020 ffff9486`607ed5a0 fffff80e`97729796 : 0xffffb700`099d2490
ffffb700`12b5e060 ffffb700`099d2400 : 00000000`00000020 ffff9486`607ed5a0 fffff80e`97729796 ffff9486`607ed5a0 : iaStorA+0x8be44
ffffb700`12b5e068 00000000`00000020 : ffff9486`607ed5a0 fffff80e`97729796 ffff9486`607ed5a0 fffff80e`977a74b5 : 0xffffb700`099d2400
ffffb700`12b5e070 ffff9486`607ed5a0 : fffff80e`97729796 ffff9486`607ed5a0 fffff80e`977a74b5 ffffb700`099d2490 : 0x20
ffffb700`12b5e078 fffff80e`97729796 : ffff9486`607ed5a0 fffff80e`977a74b5 ffffb700`099d2490 ffff9486`607ed5e8 : 0xffff9486`607ed5a0
ffffb700`12b5e080 ffff9486`607ed5a0 : fffff80e`977a74b5 ffffb700`099d2490 ffff9486`607ed5e8 ffff9486`607ed5a0 : iaStorA+0x9796
ffffb700`12b5e088 fffff80e`977a74b5 : ffffb700`099d2490 ffff9486`607ed5e8 ffff9486`607ed5a0 fffff80e`97726758 : 0xffff9486`607ed5a0
ffffb700`12b5e090 ffffb700`099d2490 : ffff9486`607ed5e8 ffff9486`607ed5a0 fffff80e`97726758 ffffb700`12b5e0d0 : iaStorA+0x874b5
ffffb700`12b5e098 ffff9486`607ed5e8 : ffff9486`607ed5a0 fffff80e`97726758 ffffb700`12b5e0d0 ffff9486`561b9400 : 0xffffb700`099d2490
ffffb700`12b5e0a0 ffff9486`607ed5a0 : fffff80e`97726758 ffffb700`12b5e0d0 ffff9486`561b9400 00000000`00000000 : 0xffff9486`607ed5e8
ffffb700`12b5e0a8 fffff80e`97726758 : ffffb700`12b5e0d0 ffff9486`561b9400 00000000`00000000 ffff9486`4f670bd0 : 0xffff9486`607ed5a0
ffffb700`12b5e0b0 ffffb700`12b5e0d0 : ffff9486`561b9400 00000000`00000000 ffff9486`4f670bd0 ffff9486`607ed5a0 : iaStorA+0x6758
ffffb700`12b5e0b8 ffff9486`561b9400 : 00000000`00000000 ffff9486`4f670bd0 ffff9486`607ed5a0 fffff80e`9779a64d : 0xffffb700`12b5e0d0
ffffb700`12b5e0c0 00000000`00000000 : ffff9486`4f670bd0 ffff9486`607ed5a0 fffff80e`9779a64d ffff9486`4ffeecf0 : 0xffff9486`561b9400


THREAD_SHA1_HASH_MOD_FUNC:  6ed50f7a119a5329746496520ae1a6538d410ad4

THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  81a722a9b8b8326898b04ac149e4a5c429f83cea

THREAD_SHA1_HASH_MOD:  390ca879231c6741f77d1ec8ab2d16ee2180b931

FOLLOWUP_IP: 
scmndisp+16d1
fffff803`2d0216d1 488bcf          mov     rcx,rdi

FAULT_INSTR_CODE:  e8cf8b48

SYMBOL_STACK_INDEX:  5

SYMBOL_NAME:  scmndisp+16d1

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: scmndisp

IMAGE_NAME:  scmndisp.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  45add4b3

STACK_COMMAND:  .thread ; .cxr ; kb

BUCKET_ID_FUNC_OFFSET:  16d1

FAILURE_BUCKET_ID:  AV_scmndisp!unknown_function

BUCKET_ID:  AV_scmndisp!unknown_function

PRIMARY_PROBLEM_CLASS:  AV_scmndisp!unknown_function

TARGET_TIME:  2017-09-26T16:01:03.000Z

OSBUILD:  15063

OSSERVICEPACK:  608

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK:  784

PRODUCT_TYPE:  1

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

OSEDITION:  Windows 10 WinNt TerminalServer SingleUserTS Personal

OS_LOCALE:  

USER_LCID:  0

OSBUILD_TIMESTAMP:  2017-09-05 00:09:34

BUILDDATESTAMP_STR:  160101.0800

BUILDLAB_STR:  WinBuild

BUILDOSVER_STR:  10.0.15063.608

ANALYSIS_SESSION_ELAPSED_TIME:  7882

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:av_scmndisp!unknown_function

FAILURE_ID_HASH:  {1e641c8e-15fb-1e6a-79f2-0a380d2eadd9}

Followup:     MachineOwner
---------

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#4 CountRugen

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Posted 29 September 2017 - 06:57 AM

Thanks a lot for your replies. I literally installed the USB adapter 4 days ago, so I'm surprised to say the least that Netgear would offer a driver package on their website, one that's specifically described as "compatible with Windows 10" and include a 2007 driver in it! I'll update all the drivers listed in your post later today. Keep me posted on what the people at sysnative are saying :)


Edited by CountRugen, 29 September 2017 - 07:13 AM.


#5 usasma

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Posted 29 September 2017 - 09:03 AM

BSOD's are actually fairly rare events.

I believe that this actual problem has to do with the combination of programs on a system that causes this thing to crash (rather than just a simple incompatibility with Windows).

As it's a fairly rare problem, I'm not even sure if Netgear is aware of it.
It was a fairly big deal (in the BSOD community) back in the W7/8 days - but it hasn't happened much in W10

 

FYI - the Sysnative folks agree that the 15063 version of kd.exe is a bit wonky.
I've reverted to the previous version (10.0.14321.1024) and all is well! :0)


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 CountRugen

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Posted 01 October 2017 - 03:42 PM

Problem seems resolved, at least I haven't had any new crash.

Thanks a lot!



#7 usasma

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Posted 02 October 2017 - 06:07 AM

Great to hear!  Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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