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Advanced Identity Protector. TWC. Motorola Modem. Scam?

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#1 robp2175


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Posted 26 September 2017 - 06:20 PM

My father in law called me tonight saying that this morning he did not have any internet and called Time Warner Cable. They said it sounded like a problem with his modem so they gave hime a number to Motorola to speak with their tech support. The number he called was 1-800-653-1176. The person he spoke to said his computer was infested with viruses (23,000) and he had no virus protection. I call bullbleep on both because he had windows defender active and up to date on his machine and there is no way he had 23,000 viruses since I just did a clean install a few weeks ago. This guy installed Advanced Identity Protector on his machine. Every bone in my body is screaming scam, but I am having a hard time figuring out how a call to the legitimate time warner cable company led to this. Is it possible that his modem was hacked and he looked up the TWC number online and was sent to another website? Is Advanced Identity Protector even a legitimate program? It sure does not seem legit at all to me and my instincts are usually spot on. I already ran ADWCleaner and it find nothing concerning. 


However, I am very concerned about my father-in-laws information. I would greatly appreciate someone to bounce this off, because it seems very odd.


I appreciate any assistance. 

Edited by hamluis, 26 September 2017 - 06:24 PM.
Moved from AII to Gen Security - Hamluis.

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#2 britechguy


    Been there, done that, got the T-shirt

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Posted 26 September 2017 - 06:46 PM

Scam, pure and simple.


Every blessed hallmark is there.   How it came to be will be a mystery as it generally is.   So long as he did not and does not go down the rabbit hole of installing things and/or allowing remote access to his computer by unknown others he should be just fine.

Brian  AKA  Bri the Tech Guy (website in my user profile) - Windows 10 Home, 64-Bit, Version 1809, Build 17763 

     Presenting the willfully ignorant with facts is the very definition of casting pearls before swine.

             ~ Brian Vogel






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