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3 replies to this topic

#1 peter252


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Posted 13 December 2004 - 02:01 PM

i have just purchased an apple ipod. the ipod needs windows 2000. I use windows Millenium edition. I was aware you needed windows 2000 for the ipod to work but believed that since it was called the millenium edition it was just an update of windows 2000, is this the case. is there any way i can get my ipod to work? when i load the installation software for the ipod it says i need windows service pack 4. I downloaded this from microsoft.com but when i try to install this update it gives me 2 error messages as follows:

The W2KSP4_EN.EXE file is linked to missing export NTDLL.DLL:NtShutdownSystem.

A device attached to the system is not functioning.

Please Help!! thanks.

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#2 TexasAngel67


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Posted 13 December 2004 - 11:04 PM

Please download and run This .

Then go here and update Windows.

Then go here and download and install HijackThis. Then let it run by scanning a log. Copy and paste that log here for analysis. How you do that is this:
Click on HijackThis and a box opens up. Click Scan. The window you see will instantly fill in. Click Save Log. A window will open asking where you want the log to save to. My Documents will be fine, or the desktop if you wish. Just be sure not to checkmark anything at all until an expert here tells you to. When you click Save, it will automatically open up a box with the log already pasted there using Notepad. Copy and paste that log to the HijackThis logs and Analysis forum here at the link above.

#3 peter252

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Posted 14 December 2004 - 04:40 PM

ok followed your instructions. CYRO says my hijack this log is clean. I also updated my windows millenium edition but i am no closer to being able to install my new ipod any suggestions?

#4 phawgg


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Posted 14 December 2004 - 04:59 PM

Peter, when you first posted I tried a google search, using these:
W2KSP4_EN.EXE file is linked to missing export NTDLL.DLL:NtShutdownSystem.
"missing export NTDLL.DLL:NtShutdownSystem."
missing export NTDLL.DLL

and came up with 3 outta 10,000 responses that made some sense to me. Unfortunately a day later and I can't find that wordpad. :thumbsup: So, first off:
  • Google searchs are limited to 10 words
  • try different combinations
  • Your OS is winME
  • I found that this file applies to win2000 & winNT also
  • MIcrosoft Help & support links to the win2000 "predominate" problem, but if you get there, check links for possibly more appropriate links for your version. Applies to: is usually listed at the bottom of any KB discussion
  • Other links involve downloads of replacement files... some charge, some have other strings attached. For that reason i was reluctant to experiment using my winXpproSP2 that I have enough annoyances with from time to time.
As often as not, discussion board links can provide clues as well. Hope you can find appropriate info. :flowers:
patiently patrolling, plenty of persisant pests n' problems ...

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