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Internet Security Alert Code


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2 replies to this topic

#1 Radar696

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Posted 25 September 2017 - 11:09 PM

I'm not sure what this is but I have been unable to get it cleared from my laptop.

I was using Firefox browsing the net and this popped up on a tab and I was unable to remove it.

The sign-in window allows you to delete it but it pops back right away.

This continued for quite a while but I was finally able to get it deleted using that same process.

I've attached a screen capture.

 

I have the free version of Avast on the system and once this showed I downloaded a trial version of Malwarebytes..

Malwarebytes did clear out some items with it's 1st scan but found nothing else after.

Neither one was able to find it.

 

I searched through the installed programs to make sure that it hadn't snuck in and I missed it somehow.

Nothing appeared there either.

 

So as I mentioned above, it finally was deleted and appeared to go away.

I kept Malwarebytes for the 30 day trial period and it continued to come back with clear scans after the 1st scan.

 

Well it has popped up once again.

I also was able to finally get it deleted after fighting with it for a few hours.

When it happens I'm still able to browse the net but that tab will not nor am I able to access any of th other tabs that are attached to that same window.

Fortunately I am one that usually has multiple pages open at any given time.

 

So now I'm hoping that someone can help me figure out how to dig this this out and discard it from my system.

 

Any ideas?

 

 

 

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#2 nasdaq

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Posted 26 September 2017 - 08:51 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Temporarily disable your AV program so it does not interfere.
Info on how to disable your security applications How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs - Security Mini-Guides.

Download Zoek tool from here

When the download appears, save to the Desktop.
On the Desktop, right-click the Zoek.exe file and select: Run as Administrator
(Give it a few seconds to appear.)

Next, copy/paste the entire script inside the code box below to the input field of Zoek:
createsrpoint;
autoclean;
emptyclsid;
emptyffcache;
FFdefaults;
emptyiecache;
iedefaults;
emptychrcache;
CHRdefaults;
emptyalltemp;
emptyfolderscheck;delete
ipconfig /flushdns;b
Now...
Close any open Browsers.
Click the Run script button, and wait. It takes a few minutes to run all the script.

When the tool finishes, the zoek-results.log is opened in Notepad.
The log is also found on the systemdrive, normally C:\
If a reboot is needed, the log is opened after the reboot.

Please attach the zoek-results.log in your reply.
===

Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "more reply Options" button.
attachlogs.png

Attach the file.
Select the "Choose a File" navigate to the location of the File.
Click the file you wish to Attach.
Click Attach this file.
Click the Add reply button.
===

Please post the logs.

Let me know what problems persists.
==============================

#3 nasdaq

nasdaq

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Posted 02 October 2017 - 09:04 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.




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