Hello. I have been struggling for months with a new computer that I purchase that seems to have been infected with a virus or has had the security compromised. The symptoms are vague and sporadic. The computer will slow down and start using a lot of CPU and/or memory resources. Most of the time when this happens, I will restart the computer. When the computer goes to shut down for the restart, it often briefly shows a screen saying that a program is preventing Windows from shutting down, usually either Explorer or a program titled “G”.
I have run every anti-virus and anti-malware software that I have seen suggested, including in safe mode; however, there is never anything found. I am still pretty convinced that the computer has a security issue.
I have reviewed the steps on your website section titled, “Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help”. I am reluctant to publicly post the logs in fear that there might be personal information in the log or show weaknesses that my computer has for others to attack.
Is there someone that could assist where I can send the log files via email or some other non-public way?