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Infected with SmartService Trojan


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#1 BubblyPink

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Posted 25 September 2017 - 06:02 PM

My son was playing on my computer when he saw an ad pop up that we were infected and proceeded to install the ad's software that it recommended. I, being at least mildly savvy in computers, knew that this was going to be bad. I immediately went in and removed the program and it's extensions, but the damage had been done.

 

I found the guide at this link and tried to follow the directions there. However, almost all the programs listed provided me with "The requested resource is in use" error. I was able to extract MBAR to my desktop but I can not run the program. I can't even install MBAM at all. Same error.

 

I was able to install and run Zemana but it didn't seem to help even though I rebooted at the end of the scan for the clean up process and everything, and now since doing that, I get the following whenever my computer boots up to desktop.

 

Windows Script Host
 
Can not find script file
 
C:\Users\Cyndi\AppData\Roaming\.sreg46fvchwgwr\svchost.vbs
 
I was also able to install hitman pro, and it did it's job, however when I went to activate the free liscence it said my firewall was blocking it. So. I went to my firewall to add it to the exceptions and this is what my firewall page looks like. I'm missing quite a bit there.
 
I did some more research and found that rouge killer would work, so I was able to install and run it in safe mode. It did it's thing, however, the error still occurs as well as that script error on desktop boot.
 
Please help.... I am a gamer. I have GBs on GBs of downloaded games... I really don't want to reinstall windows if I don't have to.
 
Attached File  Addition.txt   41.38KB   3 downloads
Attached File  FRST.txt   34.39KB   12 downloads


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#2 Aura

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Posted 25 September 2017 - 06:24 PM

Hi BubblyPink :)

My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state.
  • As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them. This is because I need some time to analyse them and then act accordingly. However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens
  • As long as I'm assisting you on BleepingComputer, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you
  • The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted. This is to ensure that we are operating in sync and I know exactly what's happening on your system
  • If you aren't sure about an instruction I'm giving you, ask me about it. This is to ensure that the clean-up process goes without any issue. I'll answer you and even give you more precise instructions/explanations if you need. There's no shame in asking questions here, better be safe than sorry!
  • If you don't reply to your thread within 3 days, I'll bump this thread to let you know that I'm waiting for you. If you don't reply after 5 days, it'll be closed. If you return after that period, you can send me a PM to get it unlocked and we'll continue where we left off
  • Since malware can work quickly, we want to get rid of them as fast as we can, before they make unknown changes to the system. This being said, I would appreciate if you could reply to this thread within 24 hours of me posting. This way, we'll have a good clean-up rhythm and the chances of complications will be reduced
  • I'm against any form of pirated, illegal and counterfeit software and material. So if you have any installed on your system, I'll ask you to uninstall them right now. You don't have to tell me if you indeed had some or not, I'll give you the benefit of the doubt. Plus, this would be against BleepingComputer's rules
  • In the end, you are the one asking for assistance here. So if you wish to go a different way during the clean-up, like format and reinstall Windows, you are free to do so. I would appreciate you to let me know about it first, and if you need, I can also assist you in the process
  • I would appreciate if you were to stay with me until the end, which means, until I declare your system clean. Just because your system isn't behaving weirdly anymore, or is running better than before, it doesn't mean that the infection is completely gone
    This being said, I have a full time job so sometimes it'll take longer for me to reply to you. Don't worry, you'll be my first priority as soon as I get home and have time to look at your thread
This being said, it's time to clean-up some malware, so let's get started, shall we? :)

Follow the instructions in the thread below. Make sure to download the MBAR version linked in it. Let me know if you're not able to launch it and run a scan.

https://forums.malwarebytes.com/topic/198907-requested-resource-is-in-use-error-unable-to-start-malwarebytes/

If you manage to run a scan, delete everything it finds, and then copy/paste the content of the mbar-log-DATE-(TIME).txt log that is located in the MBAR folder here after.

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#3 BubblyPink

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Posted 25 September 2017 - 06:58 PM

Hi Aura! Nice to meet you. And thank you so much for helping me with this!

 

I did as requested. I downloaded from the link on the post and extracted. The program started but when I selected scan it asked me to reboot to install the DDA driver. I did this, and when the computer rebooted, my desktop was nothing but a black screen with an empty command prompt window and the MBAR window. I went ahead and updated and attempted to scan again but it told me the DDA Driver was not active and that it could not scan.

 

When I closed it, my desktop loaded. I went to the extracted file and tried to run MBAR again but recieved the "Resource is already in use" error again.



#4 Aura

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Posted 25 September 2017 - 07:07 PM

Alright we'll use another method then. Do you have a USB Flash Drive? If so, how big is it?

Also, follow the instructions below.

iO3R662.pngFarbar Recovery Scan Tool (FRST) - Fix mode
Follow the instructions below to execute a fix on your system using FRST, and provide the log in your next reply.
  • Download the attached fixlist.txt file, and save it on your Desktop (or wherever your FRST.exe/FRST64.exe executable is located)
  • Right-click on the FRST executable and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Click on the Fix button
    NYA5Cbr.png
  • On completion, a message will come up saying that the fix has been completed and it'll open a log in Notepad
  • Copy and paste its content in your next reply

Attached Files


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#5 BubblyPink

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Posted 25 September 2017 - 07:10 PM

All done! Fix log attached.

 

I do have a USB drive but it is small. Only 4 GB.

 

Attached File  Fixlog.txt   22.59KB   7 downloads



#6 Aura

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Posted 25 September 2017 - 08:25 PM

Good, you'll need it.

iO3R662.pngFarbar Recovery Scan Tool (FRST) - Recovery Environment Scan
Follow the instructions below to download and execute a scan on your system with FRST from the Recovery Environment, and provide the logs in your next reply.

Item(s) required:
  • USB Flash Drive (size depend on if you have to create a USB Recovery or Installation media)
  • CD/DVD (optional: only needed if you need to create a Recovery or Installation media and your USB Flash Drive is too small)
  • Another computer (optional: only needed if you cannot work from the infected computer directly)
Preparing the USB Flash Drive
  • Download the right version of FRST for your system:
  • Move the executable (FRST.exe or FRST64.exe) on your USB Flash Drive
  • Download the attached fixlist.txt, and move it on your USB Flash Drive as well
Boot in the Recovery Environment
  • Plug your USB Flash Drive in the infected computer
  • To enter the Recovery Environment with Windows Vista and Windows 7, follow the instructions below:
    • Restart the computer
    • Once you've seen your BIOS splashscreen (the computer manufacturer logo), tap the F8 key repeatedly until the Advanced Boot Options menu appears
    • Use the arrow keys to select Repair your computer, and press on Enter
    • Select your keyboard layout (US, French, etc.) and click on Next
    • Click on Command Prompt to open the command prompt
      Note: If you can't access the Recovery Environment using the F8 method above, you'll need to create a Windows installation or repair media. It can be made on the computer itself or another one running the same version of Windows as the one you plan to use it on. For more information, check out this tutorial on SevenForums.
  • To enter the Recovery Environment with Windows 8 or Windows 8.1, follow the instructions in this tutorial on EightForums
    Note: If you can't access the Recovery Environment using the method above, you'll need to create a Windows installation or repair media. It can be made on the computer itself or another one running the same version of Windows as the one you plan to use it on. For more information, check out this tutorial.
  • To enter the Recovery Environment with Windows 10, follow the instructions in this tutorial on TenForums
    Note: If you can't access the Recovery Environment using the method above, you'll need to create a Windows installation or repair media. It can be made on the computer itself or another one running the same version of Windows as the one you plan to use it on. For more information, check out this tutorial on TenForums.
Once in the command prompt
  • In the command prompt, type notepad and press on Enter
  • Notepad will open. Click on the File menu and select Open
  • Click on Computer/This PC, find the letter for your USB Flash Drive, then close the window and Notepad
  • In the command prompt, type e:\frst.exe (for the x64 version, type e:\frst64.exe and press on Enter
  • Note: Replace the letter e with the drive letter of your USB Flash Drive
  • FRST will open
  • Click on Yes to accept the disclaimer
  • Click on the Fix button and wait for the scan to complete
  • A log called fixlog.txt will be saved on your USB Flash Drive. Attach it in your next reply

Attached Files


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#7 BubblyPink

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Posted 25 September 2017 - 09:52 PM

Ok here we go!

 

Attached File  Fixlog.txt   1.2KB   7 downloads



#8 Aura

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Posted 26 September 2017 - 07:08 AM

Awesome :) Now you should be able to install and run a scan with Malwarebytes.

j1Bynr2.pngMalwarebytes - Clean Mode
  • Download and install the free version of Malwarebytes
    Note: If you have Malwarebytes already installed, you don't need to install it again. Simply start from the next bullet point
  • Once Malwarebytes is installed, launch it and let it update his database. You might have to click on the little arrow by Scan Status in the middle right pane for it to do so
  • Once the database update is complete, click on the Scan tab, then select the Threat Scan button and click on Start Scan
  • Let the scan run, the time required to complete the scan depends of your system and computer specs
  • Once the scan is complete, make sure that the first checkbox at the top is checked (which will automatically check every detected item), then click on the Quarantine Selected button
    • If it asks you to restart your computer to complete the removal, do so
  • Click on Export Summary after the deletion (in the bottom-left corner) and select Copy to Clipboard. Paste the content in your next reply

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#9 BubblyPink

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Posted 26 September 2017 - 12:57 PM

Yay! I was able to run it! You are amazing. Just saying. My hero and such!

 

Ok ok ok. Now. I didn't see the button where you said it would be. Perhaps an updated UI? But I did find the reports tab and exported the scan log from there. I hope that is what you need?

 

Also! After the scan I did reboot as I was asked, and the script error that I mentioned in my very first post is no longer happening. So I'm pretty sure it nipped whatever THAT was in the butt.

 

Attached File  Malwarebytes Exported Scan Results.txt   115.17KB   4 downloads



#10 Aura

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Posted 26 September 2017 - 01:14 PM

Could be an updated UI, yes. I'll take a look :) Malwarebytes sure did detect a lot of stuff. Now let's see what RogueKiller and AdwCleaner have to report.

RQKuhw1.pngRogueKiller
  • Download the right version of RogueKiller for your Windows version (32 or 64-bit)
  • Once done, move the executable file to your Desktop, right-click on it and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Click on the Start Scan button in the right panel, which will bring you to another tab, and click on it again (this time it'll be in the bottom right corner)
  • Wait for the scan to complete
  • On completion, the results will be displayed
  • Check every single entry (threat found), and click on the Remove Selected button
  • On completion, the results will be displayed. Click on the Open Report button in the bottom left corner, followed by the Open TXT button (also in the bottom left corner)
  • This will open the report in Notepad. Copy/paste its content in your next reply
zcMPezJ.pngAdwCleaner - Fix Mode
  • Download AdwCleaner and move it to your Desktop
  • Right-click on AdwCleaner.exe and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Accept the EULA (I accept), then click on Scan
  • Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean button. This will kill all active processes
    V7SD4El.png
  • Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it
  • After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply
Your next reply(ies) should therefore contain:
  • Copy/pasted RogueKiller clean log
  • Copy/pasted AdwCleaner clean log

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#11 BubblyPink

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Posted 26 September 2017 - 02:59 PM

Yes it did find alot! I was surprised. No wonder my computer has been acting all funny...

 

Anywho! The two scans have been run and their logs attached.

 

Attached File  rk_5BD7.tmp.txt   5.29KB   4 downloads

Attached File  AdwCleanerC0.txt   1.32KB   4 downloads



#12 Aura

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Posted 26 September 2017 - 05:44 PM

Good :) Now let's run a new scan with FRST and see what's left to remove.

iO3R662.pngFarbar Recovery Scan Tool (FRST) - Scan mode
Follow the instructions below to download and execute a scan on your system with FRST, and provide the logs in your next reply.
  • Right-click on the executable and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Accept the disclaimer by clicking on Yes, and FRST will then do a back-up of your Registry which should take a few seconds
  • Click on the Scan button
  • On completion, two message box will open, saying that the results were saved to FRST.txt and Addition.txt, then open two Notepad files
  • Copy and paste the content of both FRST.txt and Addition.txt in your next reply

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#13 BubblyPink

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Posted 26 September 2017 - 06:40 PM

Here we go! Fingers crossed! 

 

Attached File  FRST.txt   18.97KB   12 downloads

Attached File  Addition.txt   41.17KB   4 downloads



#14 Aura

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Posted 27 September 2017 - 02:10 PM

It looks like your FRST.txt log is incomplete. Download FRST again, run a new scan and attach the new logfiles here afterwards.

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#15 BubblyPink

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Posted 27 September 2017 - 04:22 PM

Uh oh! So sorry about that. Not quite sure what happened. Here are the new logs from the fresh downloaded FRST. Hopefully it worked this time!

 

Attached File  Addition.txt   41.84KB   1 downloads

Attached File  FRST.txt   32.91KB   9 downloads






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