My son was playing on my computer when he saw an ad pop up that we were infected and proceeded to install the ad's software that it recommended. I, being at least mildly savvy in computers, knew that this was going to be bad. I immediately went in and removed the program and it's extensions, but the damage had been done.
I found the guide at this link and tried to follow the directions there. However, almost all the programs listed provided me with "The requested resource is in use" error. I was able to extract MBAR to my desktop but I can not run the program. I can't even install MBAM at all. Same error.
I was able to install and run Zemana but it didn't seem to help even though I rebooted at the end of the scan for the clean up process and everything, and now since doing that, I get the following whenever my computer boots up to desktop.