Hello! I am new to the forum and greatly appreciate any guidance you can provide.
I have an Asus laptop w/Core 5 Intel processor running Win10. The laptop is about one year old and I have done two complete system factory re-installs kidding myself trying to get rid of this nasty thing.
My system has been acting strange for the past month or so-- There is a marked delay between when I type characters and when they appear on the laptop and my Win Defender and Malwarebytes Premium state they were updated but they were not. They "update" in literally one second. I noticed wininit.exe located in Search Connectors (?) under winrt and thought that strange. I am unable to remove.
Additionally, my system shows User Name as "IAM", something I didn't set, nor can I change.
I attempted running GMER under another file name as recommended and every single time it crashes my system entirely: I get the "Something Went Wrong" blue screen every time. I ran Sophos and the scan "scans" in a second literally, not scanning at all.
I do all my bill paying online and am concerned. Please advise how to proceed.
Thanks so much.