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Suspected Rootkit Causes System Crashes When Running GMER

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#1 anom


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Posted 25 September 2017 - 03:35 PM

Hello!  I am new to the forum and greatly appreciate any guidance you can provide. 

I have an Asus  laptop w/Core 5 Intel processor running Win10. The laptop is about one year old and I have done two complete system factory re-installs kidding myself trying to get rid of this nasty thing.


My system has been acting strange for the past month or so-- There is a marked delay between when I type characters and when they appear on the laptop and my Win Defender and Malwarebytes Premium state they were updated but they were not.  They "update" in literally one second.  I noticed wininit.exe located in Search Connectors (?) under winrt and thought that strange.  I am unable to remove.


Additionally, my system shows User Name as "IAM", something I didn't set, nor can I change.


I attempted running GMER under another file name as recommended and every single time it crashes my system entirely:  I get the "Something Went Wrong" blue screen every time.  I ran Sophos and the scan "scans" in a second literally, not scanning at all.


I do all my bill paying online and am concerned.  Please advise how to proceed.


Thanks so much.

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#2 boopme


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Posted 25 September 2017 - 03:40 PM

Hi rootkits can be difficult to find and remove. We should repost this with an FRST log from this guide. Do steps 6 & 7.

Please follow this Preparation Guide and post in a new topic.
Let me know if all went well..
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#3 quietman7


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Posted 25 September 2017 - 05:30 PM

Your new topic is posted here.

Now that your new topic is posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Response Team member...nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the information or any log(s) you already posted. Further, any modifications you make on your own may cause confusion for the member assisting you and could complicate the malware removal process or make things worst which would extend the time it takes to clean your computer.

From this point on the Malware Response Team should be the only members that you take advice from, until they have verified your system is clean.

Please be patient. It may take several days to get a response because the Malware Response Team members are very busy working logs posted before yours. They are volunteers but your topic will be reviewed and answered as soon as possible. Once you have posted your log and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Response Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Response Team member is already assisting you and not open the thread to respond.

I advise checking your new topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, please follow Step One and CLICK the link so it will report your topic to the team members.

To avoid confusion, I am closing this topic.

Good luck.
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