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MS Windows Product Key Removal Guide Didn't Work for me!

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#1 TinyGiant


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Posted 25 September 2017 - 12:23 PM

OS = Win7


RE: https://www.bleepingcomputer.com/virus-removal/remove-microsoft-windows-product-key-tech-support-scam#rkill


I printed the instructions as suggested and walked through them step-by-step.  First, the screen locker removal steps did not work; the product key provided is not/no longer accepted.   Second, I booted into safe mode with networking and ran Rkill (iExplore.exe),  Malwarebytes (MBAM), AdwCleaner, and  attempted HitmanPro (64 bit).  Each found a few issues and they were cleaned/quarantined/removed, with the exception of HitmanPro.  HitmanPro found something like 154 items, including trojans, but I couldn't complete the cleaning process without a product activation key. It requires a payment of $25 and the free trial is nowhere to be found. After rebooting back into normal mode the blue MS Win Product Key tech support scam window reappears.


Any help would be appreciated!



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#2 JohnC_21


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Posted 25 September 2017 - 01:45 PM

Is this the password box you get? Do you have a Windows 7 boot disk? Edit: Or Windows 7 System Repair Disk? The System Repair Disk can be created on another Windows 7 computer.



Edited by JohnC_21, 25 September 2017 - 02:32 PM.

#3 buddy215


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Posted 26 September 2017 - 05:23 AM

Try scanning with Eset Online Scanner instead of Hitman Pro. Eset will remove/ quarantine whatever it finds.


Download and run the FREE online scanner from Free Virus Scan | Online Virus Scan from ESET | ESET

  • Place a checkmark in YES, I accept the Terms of Use, then click Start. Wait for ESET Online Scanner to load its components.
  • Select Enable detection of potentially unwanted applications.
  • Click Advanced Settings, then place a checkmark in the following:
    • Remove found threats
    • Scan archives
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • Click Start to begin scanning.
  • ESET Online Scanner will start downloading signatures and scan. Please be patient, as this scan can take quite some time.
  • When the scan is done, click List threats (only available if ESET Online Scanner found something).
  • Click Export, then save the file to your desktop.
  • Click Back, then Finish to exit ESET Online Scanner.

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#4 TinyGiant

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Posted 27 September 2017 - 01:31 PM

JohnC_21 - I am not prompted for a password box. Thank you!

buddy215 - I will try Eset, thank you!

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