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Windows 10 black screen or boot menu?

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#1 CnL123


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Posted 25 September 2017 - 01:49 AM



Yesterday I was listening to some music on Youtube and the OS crashed suddenly. The task manager did not turn on and I could not do anything pressing the key combination to stop and solve this crash. I restared my PC and and I got this screen showing Boot menu and Application menu. When I choose to click any of these options, I get those screens. I have repeated it many times and windows has not started in a proper way. Why can't it start the windows? What is the problem?

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#2 usasma


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Posted 25 September 2017 - 07:27 AM

Looks like the system isn't seeing your hard drive.

Most often the hard drive is before PXE in the boot sequence - so the system going to the PXE screen is usually indicative of the system not seeing the hard drive.


I would start with these free, bootable hardware diagnostics:  http://www.carrona.org/initdiag.html

Use the MemTest86 (not 86+) memory test as it will boot with both UEFI and BIOS

Use the Seagate Seatools for DOS bootable disk to test the hard drive (use the Long/Extended test)

If you can boot from the MemTest86 disk, but not from the Seagate Seatools for DOS, then it's likely that you have a UEFI system.  This means that you'll have to disable SecureBoot and enable CSM/Legacy mode in order to boot to the Seagate Seatools for DOS disk (don't forget to set it back once you're done!).

Edited by usasma, 25 September 2017 - 07:28 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

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