Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Windows 10 black screen or boot menu?


  • Please log in to reply
1 reply to this topic

#1 CnL123

CnL123

  • Members
  • 1 posts
  • OFFLINE
  •  
  • Local time:02:32 PM

Posted 25 September 2017 - 01:49 AM

Hello,

 

Yesterday I was listening to some music on Youtube and the OS crashed suddenly. The task manager did not turn on and I could not do anything pressing the key combination to stop and solve this crash. I restared my PC and and I got this screen showing Boot menu and Application menu. When I choose to click any of these options, I get those screens. I have repeated it many times and windows has not started in a proper way. Why can't it start the windows? What is the problem?

Attached Files



BC AdBot (Login to Remove)

 


#2 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,090 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:07:32 AM

Posted 25 September 2017 - 07:27 AM

Looks like the system isn't seeing your hard drive.

Most often the hard drive is before PXE in the boot sequence - so the system going to the PXE screen is usually indicative of the system not seeing the hard drive.

 

I would start with these free, bootable hardware diagnostics:  http://www.carrona.org/initdiag.html

Use the MemTest86 (not 86+) memory test as it will boot with both UEFI and BIOS

Use the Seagate Seatools for DOS bootable disk to test the hard drive (use the Long/Extended test)

If you can boot from the MemTest86 disk, but not from the Seagate Seatools for DOS, then it's likely that you have a UEFI system.  This means that you'll have to disable SecureBoot and enable CSM/Legacy mode in order to boot to the Seagate Seatools for DOS disk (don't forget to set it back once you're done!).


Edited by usasma, 25 September 2017 - 07:28 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users