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A stubborn rootkit that disables Start Menu!

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#1 alpal227


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  • Local time:07:20 PM

Posted 24 September 2017 - 03:02 PM


I won't get into detail on how I got this SmartService virus, but lets just say it was a stupid mistake.


Programs Used to try to Stop This Demon:

Rkill(Successful Runs Each Time)

Malewarebytes Anti-Malware & Anti-Rootkit(Anti-Malware works fine, although I can never get the anti-rootkit service to work.)

AdwCleaner(Works fine)


All other anti-malware/anti-virus programs come up with the "This resource is already in use" error:

Super Anti-Spyware






Trying to open the Start Menu or Notifications panel through the task bar or through the start menu button on my keyboard ends in futile defeat.

Windows Defender does not work.

Windows Update service does not work. My audio drivers were uninstalled without my knowledge and now I can't get them back. All I want is my audio drivers. :(

It is impossible to get to the advanced boot menu. Trust me, I have tried EVERY single way.


I would really appreciate any help, as I am losing hope.








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#2 Aura


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  • Local time:06:20 PM

Posted 25 September 2017 - 07:16 AM

Hi alpal227 :)

I just want to remind you of the rules you agreed to follow when I picked up your thread over at Malwarebytes Forums.

As long as I'm assisting you on Malwarebytes Forums, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you


Therefore, I'll ask you to stick to your thread over there, alright?

Thank you!

Security Administrator | Sysnative Windows Update Senior Analyst | Malware Hunter | @SecurityAura
My timezone UTC-05:00 (East. Coast). If I didn't reply to you within 48 hours, please send me a PM.

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