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OS Hangs at startup


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#1 Thoth_Dhwty

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Posted 24 September 2017 - 02:05 PM

 Hello,

 So am having an issue with my laptop and this issue has been going on for a while. I haven't given it much attention since it does not happen that often, but now am worried this could be a hardware problem so maybe it is worth investigating.

 

 Every now and then, my laptop hangs at startup. Sometimes it hangs on boot with the loading circle going on and on without actually ever booting into Windows login screen. So I must force a shut down by holding the power button on. And sometimes it just hangs on boot and shuts down by itself. (This is what happened just now so I'll post some Event Viewer logs in case they are relevant to what happened.)

 

 Event Viewer error order:

 

 

 1st Error was Event ID 6008:

 Source: EventLog

 The previous system shutdown at 17:58:37 on ‎24/‎09/‎2017 was unexpected.

 

 

 

 This might be becuz I shut down laptop from the login screen and it might have had some process still open maybe ?!

 

 

2nd Error was Event ID 161:

 Source: volmgr

 Dump file creation failed due to error during dump creation.

 

 

 

 I went into details tab and it's related to \Device\HarddiskVolume7. In Command Prompt I done a diskpart/list volume/list disk and it appears to be part of Disk 1 (Volume C where OS is installed) and it's a 903 MB hidden partition.

 

 Volume ###  Ltr  Label        Fs     Type        Size     Status     Info

  ----------  ---  -----------  -----  ----------  -------  ---------  --------
  Volume 4     C   OS           NTFS   Partition     94 GB  Healthy    Boot
  Volume 5         SYSTEM       FAT32  Partition    100 MB  Healthy    System
  Volume 6         Recovery     NTFS   Partition    900 MB  Healthy    Hidden
  Volume 7                           NTFS   Partition    903 MB  Healthy    Hidden
  Volume 8         Restore      NTFS   Partition     20 GB  Healthy    Hidden
 

 

 3rd Error was Event ID 41:

 Source: Kernel-Power
 The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

 

 
 
 Maybe this is the log after the hang/shutdown ?
 
 Sometimes there's a humming going on/off inside the laptop. It's not a big deal, it's not loud, but I can notice it goes on and off while using laptop. Maybe it's just the HDD ?
 I've read some discussions online related to some errors and there's people blaming the SSD or power supply for failing. Is there any checks I can do against my SSD/HDD, power supply or any other hardware ?
 
 I also done a sfc /scannow which did not find any integrity violation.
 
 Suggestions are greatly appreciated.
 
 Thank you

Edited by Thoth_Dhwty, 24 September 2017 - 02:07 PM.


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#2 mightywiz

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Posted 26 September 2017 - 09:13 AM

the humming could be the fan, as the unit heats up the fan comes on.  I would start with checking your fan vents to see if it has air flowing.   overheating could cause the various issues your having...



#3 dc3

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Posted 26 September 2017 - 10:49 AM

Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download.

When Speccy opens you will see a screen similar to the one below.

 speccy1.png

Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.

 speccy2.png

The following screen will appear, click on Yes.

 speccy3.png

The following screen will appear, click on Copy to Clipboard.

In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.

 

 

Update your graphics driver.

 

Press the Windows key windows-key.png  and the X key to open the Windows menu.

 

Select Device Manager, click/tap on Display adapters, then double click on the GPU you are using.  Click/tap on the Driver tab and select Update driver.
 


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#4 Thoth_Dhwty

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Posted 28 September 2017 - 08:43 AM

http://speccy.piriform.com/results/IUQeeqpcvn8SPc3LY4FhCnG

 

It says the best driver for my device is already been installed.



#5 dc3

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Posted 28 September 2017 - 09:32 AM

Please run System File Checker.

The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.

Important:  There will be a short message at the end of the scan informing you of the results.  If you receive the message "no integrity violations were found" you don't need to do anything else, no corrupt files were found.  You should watch the scan to see the results at the end of the scan.

This needs to be run using an Administrator account.  

Press the Windows key windows-key.png and the R key to open the Run box.

Type cmd (admin) in the Run box, then press Enter, this will open the Command Prompt as an Administrator.

Copy and paste the command below in the Command Prompt, then press Enter.

sfc /scannow

This scan will take a while to run, please do not abort the scan as this can result in damage to the operating system.

If integrity issues are found in the scan please post the CBS log using the instructions below.

To find sfc /scannow log click/tap on File Explorer, select the drive which Windows is installed on (this usually is the C: drive), click/tap on Windows, then Logs, then CBS.  If there are more than one log you can identify the log you want by the date and time it was run.  

Copy and paste the log at the host website I've suggested below.

This log usually is very large, for this reason you should use a host website like Dropbox to post the log.  You can start a free 30 day trial.  Once you have loaded the log at Dropbox post a link to the website.

 


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#6 Thoth_Dhwty

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Posted 28 September 2017 - 10:44 AM

 No violations were found.






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