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Win 10 computer takes 20 minutes to start up


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#1 Saphira2021

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Posted 24 September 2017 - 12:25 PM

This computer was turned off for 2 weeks. No problems prior to that. Now it takes 20 minutes or longer to start up. have 360 total protection running on it. it gave me a message that i need to install Reimage and let it repari. once analized, it wanted a goodly amount of money for the service, so i uninstalled Reimage. attached is the error screen it gave me.

 

What files/tests do i need to run and post to get the help? thank you for your help.

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#2 Saphira2021

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Posted 25 September 2017 - 07:09 AM

Help please?



#3 usasma

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Posted 25 September 2017 - 07:14 AM

Shut the system down, then let it restart (so it takes the full 20 minutes to restart), then immediately after that please generate these 2 sets of reports:

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

If you have problems with it running it, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility: 

SpeedFan v. 4.5.1 and later (free from here:  http://www.almico.com/sfdownload.php ) can log temperatures in a CSV file:
You may not need to log temps - if uncertain, please ask.

To make it work (log the temps to a file) you have to do BOTH of the below:

1. Enable logging in general: Configure...Log...check "Enabled" then click on OK to save.

2. Enable logging for specific checks: Configure...Temperatures..left click on each sensor, then click on "Logged" at the bottom of the Window (for our purposes we want them all) then once you've selected "Logged" for all sensors, then click on OK to save.

The log will be located at C:\Program Files (x86)\SpeedFan

Naming: log files are named SFLogYYYYMMDD.csv, where YYYY is the year (four digits), MM is the month (2 digits, zero padded) and DD is the day (2 digits, zero padded). If a file already exists by that name, the file that already exists is renamed according to the following naming scheme: SFLogYYYYMMDD-CCCC.csv, where CCCC is a increasing number. The new file is then created with the standard file name scheme.

Notes: whenever you change the options related with logging, SpeedFan starts a new log file.

NOTE:You may want to turn logging off when we're done - as I don't know it's impact on performance or on the system.


 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#4 Saphira2021

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Posted 26 September 2017 - 09:52 AM

i followed all instructions. I hope i did it right. here are the logs

 

anything else I need to do?

 

thanks so much for your help

Attached Files



#5 usasma

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Posted 27 September 2017 - 05:31 AM

Start by backing up your stuff.

If, as I suspect, the hard drive is dying, you'll have limited time to back it up before it completely dies.

 

The Admin log file shows a lot of problems with the hard drive.
After backing up your stuff, Please start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Please start with the hard drive tests first, but complete ALL of the tests and let us know the results

 

Your UEFI/BIOS (version U46E.204) dates from 2011.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and the outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

Beyond that, I'd say it was the hard drive causing your problems.

Let us know the results of the diagnostics and we'll move on from there.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 Saphira2021

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Posted 27 September 2017 - 07:48 AM

Start by backing up your stuff.

If, as I suspect, the hard drive is dying, you'll have limited time to back it up before it completely dies.

 

The Admin log file shows a lot of problems with the hard drive.
After backing up your stuff, Please start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Please start with the hard drive tests first, but complete ALL of the tests and let us know the results

 

Your UEFI/BIOS (version U46E.204) dates from 2011.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and the outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

Beyond that, I'd say it was the hard drive causing your problems.

Let us know the results of the diagnostics and we'll move on from there.

Thank you @usasma. I have tried to follow the instructions for diagnostics and bios update. I am clearly not savvy enough to do it. 

I spent 2 days of trying. at this point, i am giving up.

 

there is nothing on this computer of any value to us. i recovered the 2 most important things which are the product keys for office and windows. I will export bookmarks and wait for the computer to fail. Then look for a replacement. I like this computer but not enough to spend more time on it or take your time trying to fix it. it is failing. i accepted that.

 

thank you very much for trying. Please close this topic.



#7 usasma

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Posted 28 September 2017 - 06:20 AM

Just FYI - the system may die slowly, in fits and starts (which can be very frustrating), or it may die suddenly in the middle of working.

Save anything that you'd like to keep to removeable media, and save it frequently as there's no telling when the drive will finally stop working.

 

The simplest thing here is to just replace the hard drive and reinstall Windows.

According to this link, it's a relatively simple process:  http://www.insidemylaptop.com/taking-apart-asus-u46e/

 

- Remove the battery (and unplug it from the wall)

- remove 2 screws to open the case

- remove 4 screws to remove the hard drive and it's caddy from the system

- remove 4 screws to remove the hard drive from it's caddy.

- insert the new hard drive and reassemble it in the reverse order that you took it apart.

 

You'll likely be able to get away with a 500 gB HDD (about $25 to $50 US)

And an 8gB USB drive (about $5 to $8 US) for installing Windows 10

 

If you choose to go that route, you can get the Media Creation Tool and a copy of Windows 10 for free from here:  https://www.microsoft.com/en-us/software-download/windows10

That's what the 8gB USB drive is for.  If you've already activated your current copy of W10 online, the system will automatically activate when you go online after installing Windows 10 on the new hard drive.

 

You can check the activation status from an Admin Command Prompt or PowerShell Prompt by typing "slmgr /xpr" (without the quotes) and pressing Enter.

It'll say that the system is permanently activated if it has been activated previously


Edited by usasma, 28 September 2017 - 06:23 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#8 Saphira2021

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Posted 28 September 2017 - 02:45 PM

Just FYI - the system may die slowly, in fits and starts (which can be very frustrating), or it may die suddenly in the middle of working.

Save anything that you'd like to keep to removeable media, and save it frequently as there's no telling when the drive will finally stop working.

 

The simplest thing here is to just replace the hard drive and reinstall Windows.

According to this link, it's a relatively simple process:  http://www.insidemylaptop.com/taking-apart-asus-u46e/

 

- Remove the battery (and unplug it from the wall)

- remove 2 screws to open the case

- remove 4 screws to remove the hard drive and it's caddy from the system

- remove 4 screws to remove the hard drive from it's caddy.

- insert the new hard drive and reassemble it in the reverse order that you took it apart.

 

You'll likely be able to get away with a 500 gB HDD (about $25 to $50 US)

And an 8gB USB drive (about $5 to $8 US) for installing Windows 10

 

If you choose to go that route, you can get the Media Creation Tool and a copy of Windows 10 for free from here:  https://www.microsoft.com/en-us/software-download/windows10

That's what the 8gB USB drive is for.  If you've already activated your current copy of W10 online, the system will automatically activate when you go online after installing Windows 10 on the new hard drive.

 

You can check the activation status from an Admin Command Prompt or PowerShell Prompt by typing "slmgr /xpr" (without the quotes) and pressing Enter.

It'll say that the system is permanently activated if it has been activated previously

Thank you for this! that is exactly what i am going to do. I will buy the hard drive and replace it. will follow the instructions and beg for help if i get lost. thank you so much for helping!



#9 Saphira2021

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Posted 28 September 2017 - 05:21 PM

@usasma, could you please tell me if below are the right hard drives for my laptop? Staples ones are preferable simply because i have staples gift cards and coupons, but i would buy from newegg too if that is what I need. thank you for your help

 

https://www.staples.com/WESTERN-DIGITAL-MOBILE-SINGLE-500GB-2-5-SATA-6Gb-s-Internal-Hard-Drive-Black-/product_IM1YM5393

https://www.staples.com/Seagate-500GB-SATA-3-0-Laptop-2-5-Inch-Internal-Hard-Drive-ST905003N1A1AS-/product_846879

https://www.staples.com/Seagate-BarraCuda-SATA-6-Gbps-2-5-Internal-Hard-Drive-500GB-ST500LM030-/product_IM17K4637

https://www.newegg.com/Product/Product.aspx?Item=N82E16822149637&ignorebbr=1

https://www.newegg.com/Product/Product.aspx?Item=N82E16822179109&ignorebbr=1



#10 usasma

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Posted 29 September 2017 - 08:38 AM

It seems that your computer came with either a 640 gB or 750 gB hard drive originally.

Those are no longer easily available - so I suggest a 500 gB simply because they're cheaper than a 1tB

 

The best option (IMO) is an SSD.  Although you can get a smaller one for fairly cheap, a larger one will have more storage available.

The primary advantage of these are speed and shock resistance (they're faster than regular HDD's and are more forgiving if you drop the laptop).

 

Beyond that, then you'll look at HDD's.  Look for speed (5400 is a lot slower than 7200 - but you may not notice it depending on what you do with the system)

The transfer rate (3 gbps versus 6 gbps) is important also - but not as important as the speed.

 

If it's speed you're concerned with, I'd select the Western Digital Black drive (the first link)

The others are all very similar (although I personally prefer the Seagate drives).


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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