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Remove "The requested resource is in use"


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22 replies to this topic

#1 imtbem

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Posted 24 September 2017 - 07:47 AM

I try to open anti-virus or other applications and i get this message "the requested resource is in use" ...how do i remove it?



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#2 Aura

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Posted 24 September 2017 - 09:33 AM

Hi imtbem :)

My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state.
  • As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them. This is because I need some time to analyse them and then act accordingly. However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens
  • As long as I'm assisting you on BleepingComputer, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you
  • The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted. This is to ensure that we are operating in sync and I know exactly what's happening on your system
  • If you aren't sure about an instruction I'm giving you, ask me about it. This is to ensure that the clean-up process goes without any issue. I'll answer you and even give you more precise instructions/explanations if you need. There's no shame in asking questions here, better be safe than sorry!
  • If you don't reply to your thread within 3 days, I'll bump this thread to let you know that I'm waiting for you. If you don't reply after 5 days, it'll be closed. If you return after that period, you can send me a PM to get it unlocked and we'll continue where we left off
  • Since malware can work quickly, we want to get rid of them as fast as we can, before they make unknown changes to the system. This being said, I would appreciate if you could reply to this thread within 24 hours of me posting. This way, we'll have a good clean-up rhythm and the chances of complications will be reduced
  • I'm against any form of pirated, illegal and counterfeit software and material. So if you have any installed on your system, I'll ask you to uninstall them right now. You don't have to tell me if you indeed had some or not, I'll give you the benefit of the doubt. Plus, this would be against BleepingComputer's rules
  • In the end, you are the one asking for assistance here. So if you wish to go a different way during the clean-up, like format and reinstall Windows, you are free to do so. I would appreciate you to let me know about it first, and if you need, I can also assist you in the process
  • I would appreciate if you were to stay with me until the end, which means, until I declare your system clean. Just because your system isn't behaving weirdly anymore, or is running better than before, it doesn't mean that the infection is completely gone
    This being said, I have a full time job so sometimes it'll take longer for me to reply to you. Don't worry, you'll be my first priority as soon as I get home and have time to look at your thread
This being said, it's time to clean-up some malware, so let's get started, shall we? :)

Follow the instructions in the thread below. Make sure to download the MBAR version linked in it. Let me know if you're not able to launch it and run a scan.

https://forums.malwarebytes.com/topic/198907-requested-resource-is-in-use-error-unable-to-start-malwarebytes/

If you manage to run a scan, delete everything it finds, and then copy/paste the content of the mbar-log-DATE-(TIME).txt log that is located in the MBAR folder here after.

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#3 imtbem

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Posted 24 September 2017 - 12:22 PM

Malwarebytes Anti-Rootkit BETA 1.10.1.1002
www.malwarebytes.org

Database version:
  main:    v2017.09.24.05
  rootkit: v2017.09.13.01

Windows 10 x64 NTFS
Internet Explorer 11.162.10586.0
Faayaah :: HP [administrator]

9/24/2017 1:03:45 PM
mbar-log-2017-09-24 (13-03-45).txt

Scan type:
Scan options enabled: Anti-Rootkit | Drivers | MBR
Scan options disabled: Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Objects scanned: 78
Time elapsed: 1 minute(s), 23 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 1
C:\WINDOWS\SYSTEM32\drivers\ndistpr64.sys (Rootkit.Agent.PUA) -> Delete on reboot. [a1184d89fddc3c481bce6ecc1384a192]

Physical Sectors Detected: 0
(No malicious items detected)

(end)
 



#4 Aura

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Posted 24 September 2017 - 04:37 PM

Now, are you able to open and launch a scan with Malwarebytes, or not?


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#5 imtbem

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Posted 24 September 2017 - 09:22 PM

im able to open and launch a scan with malwarebytes



#6 Aura

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Posted 25 September 2017 - 10:13 AM

Good :) Do so.

j1Bynr2.pngMalwarebytes - Clean Mode
  • Download and install the free version of Malwarebytes
    Note: If you have Malwarebytes already installed, you don't need to install it again. Simply start from the next bullet point
  • Once Malwarebytes is installed, launch it and let it update his database. You might have to click on the little arrow by Scan Status in the middle right pane for it to do so
  • Once the database update is complete, click on the Scan tab, then select the Threat Scan button and click on Start Scan
  • Let the scan run, the time required to complete the scan depends of your system and computer specs
  • Once the scan is complete, make sure that the first checkbox at the top is checked (which will automatically check every detected item), then click on the Quarantine Selected button
    • If it asks you to restart your computer to complete the removal, do so
  • Click on Export Summary after the deletion (in the bottom-left corner) and select Copy to Clipboard. Paste the content in your next reply

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#7 imtbem

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Posted 25 September 2017 - 12:34 PM

report attached

Attached Files



#8 Aura

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Posted 25 September 2017 - 12:49 PM

Really nice :) Now let's do a sweep with RogueKiller and AdwCleaner.

RQKuhw1.pngRogueKiller
  • Download the right version of RogueKiller for your Windows version (32 or 64-bit)
  • Once done, move the executable file to your Desktop, right-click on it and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Click on the Start Scan button in the right panel, which will bring you to another tab, and click on it again (this time it'll be in the bottom right corner)
  • Wait for the scan to complete
  • On completion, the results will be displayed
  • Check every single entry (threat found), and click on the Remove Selected button
  • On completion, the results will be displayed. Click on the Open Report button in the bottom left corner, followed by the Open TXT button (also in the bottom left corner)
  • This will open the report in Notepad. Copy/paste its content in your next reply
zcMPezJ.pngAdwCleaner - Fix Mode
  • Download AdwCleaner and move it to your Desktop
  • Right-click on AdwCleaner.exe and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Accept the EULA (I accept), then click on Scan
  • Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean button. This will kill all active processes
    V7SD4El.png
  • Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it
  • After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply
Your next reply(ies) should therefore contain:
  • Copy/pasted RogueKiller clean log
  • Copy/pasted AdwCleaner clean log

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#9 imtbem

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Posted 25 September 2017 - 02:36 PM

Reports attached

Attached Files



#10 Aura

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Posted 25 September 2017 - 06:25 PM

Good :) Now let's run a scan with FRST to see what's left to remove.

iO3R662.pngFarbar Recovery Scan Tool (FRST) - Scan mode
Follow the instructions below to download and execute a scan on your system with FRST, and provide the logs in your next reply.
  • Right-click on the executable and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Accept the disclaimer by clicking on Yes, and FRST will then do a back-up of your Registry which should take a few seconds
  • Click on the Scan button
  • On completion, two message box will open, saying that the results were saved to FRST.txt and Addition.txt, then open two Notepad files
  • Copy and paste the content of both FRST.txt and Addition.txt in your next reply

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#11 imtbem

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Posted 25 September 2017 - 11:16 PM

i tried to run FRST and got this message.." windows smartscreen prevented an unrecognized app from running.running this app might put your pc at risk"



#12 Aura

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Posted 26 September 2017 - 07:09 AM

This is fine. It's a false positive from SmartScreen. If you click on the "More information" (or is it "More details") button at the bottom, you'll have the option to "Run anyway".

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#13 imtbem

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Posted 26 September 2017 - 11:34 AM

is it safe to run it anyway?



#14 Aura

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Posted 26 September 2017 - 12:20 PM

It is safe, yes. As stated above, this is a false positive. FRST is a legitimate program and not malicious in any way.

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#15 imtbem

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Posted 26 September 2017 - 01:04 PM

Report attached

Attached Files






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