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Seemingly random BSOD crashes.


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#1 aspryin

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Posted 23 September 2017 - 11:45 PM

I have been having seemingly random BSOD crashes too often, generally once a night sometimes twice for some time now.. I have done everything I can to analyze the dumps (minidumps) and narrow down the issue but no luck there. I'm generally really good with hardware and software troubleshooting with a fast search on google fixing 99.9% of the problems I have had. This one has me stumped.

 

It only crashes under load Playing World of Warcraft or PUBG. I have replaced my SSD and reinstalled Windows 10 from scratch (hoping that the 5 year old install from windows 7 (upgraded to 10) got corrupted or just old and needed a good cleaning out. installed all drivers and updates and it did not solve the issue. I ran memtest 86+ for 15+ hours on 2 occasions with NO errors reported. I have replaced my graphics card knowing that my card was ageing, overheating, and the plan was to upgrade the GPU eventually anyways. It was a GTX-670 (I still have the old card)

 

Current build (I have no overclocked settings, everything is factory set) I built this in 2012

CPU: Intel i7-3770k

GPU: GTX 1070

OS: Windows 10    64 bit

RAM 16GB  4x4

 

I have a couple crash dump files I can provide. I'm sure I will have more soon enough. the ONLY thing I have not checked is my BIOS version but I will very soon and update it if needed.

I have just finished running Prime95 for 7 hours and 10 min 0 errors 0 warnings. (CPU core temps never above 62 C)

 

I greatly appreciate any help or guidance you can provide. 


Edited by aspryin, 24 September 2017 - 05:19 AM.


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#2 usasma

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Posted 24 September 2017 - 08:07 AM

Please run this report collecting tool so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
NOTE:  On problem systems it can take up to 20 minutes for the log files to complete.  Please be patient and let it run.

If you still have problems with it running, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR, .7z or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

 


- John  (my website: http://www.carrona.org/ )
**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message.

 

My eye problems have lessened and I'm able to post/respond without too much difficulty. (05 Sep 2017)
FYI - I am completely blind in the right eye and ~30% blind in the left eye.

If the eye problems come on suddenly, I may not be able to respond.
If that's the case and help is needed, please PM a staff member for assistance.


#3 aspryin

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Posted 24 September 2017 - 03:05 PM

Speccy: http://speccy.piriform.com/results/Z2vxbK1EOmilT7LyF75IjP6

 

Attached: SysnativeFileCollectionApp.zip

 

UPDATE: I have now updated the UEFI to the most recent release P2.80E (dated 8/14/2015)


Edited by aspryin, 24 September 2017 - 03:42 PM.


#4 usasma

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Posted 25 September 2017 - 06:43 AM

Can't find the attached SysnativeFileCollectionApp.zip file?


- John  (my website: http://www.carrona.org/ )
**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message.

 

My eye problems have lessened and I'm able to post/respond without too much difficulty. (05 Sep 2017)
FYI - I am completely blind in the right eye and ~30% blind in the left eye.

If the eye problems come on suddenly, I may not be able to respond.
If that's the case and help is needed, please PM a staff member for assistance.


#5 aspryin

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Posted 25 September 2017 - 07:47 AM

I tried twice ill look into it when i get home later after lunch.

#6 usasma

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Posted 25 September 2017 - 11:37 AM

If you can't upload it here, try uploading it to a free file-sharing service (such as OneDrive), then make sure it's shared and post a link to it here.


- John  (my website: http://www.carrona.org/ )
**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message.

 

My eye problems have lessened and I'm able to post/respond without too much difficulty. (05 Sep 2017)
FYI - I am completely blind in the right eye and ~30% blind in the left eye.

If the eye problems come on suddenly, I may not be able to respond.
If that's the case and help is needed, please PM a staff member for assistance.


#7 aspryin

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Posted 25 September 2017 - 01:13 PM

second attempt I think I got it now!

Attached: SysnativeFileCollectionApp.zip

 

UPDATE: just ran SEATools and all my HDD passed the Long Generic.

Attached Files



#8 usasma

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Posted 26 September 2017 - 06:04 AM

Your UEFI/BIOS (version P2.80E) dates from 2015.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and the outdated UEFI/BIOS' may be the cause of some compatibility issues).

Only 3 Windows Update hotfixes installed.  Most build 15063 (1703) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

You have 5 hard drives.  What is the make/model/wattage and age of your Power Supply?
The purpose of this question is to get you to evaluate your PSU.
- PSU's tend to get less efficient with age
- adding components over time may decrease the ability of the PSU to support the entire system (Maybe remove some stuff to see if that helps?)
- while you can measure the output of a PSU with a multimeter, the readings may change dramatically when the PSU is put under load.  PSU testing instructions (by dc3) here:  https://www.bleepingcomputer.com/forums/t/654994/pc-is-crashingfreezing-up-multiple-times-daily/page-2#entry4341756
- there's a free PSU test in the OCCT program at http://www.ocbase.com/

MSI Afterburner (along with EVGA Precision and Riva Tuner) are known to cause BSOD's in some Windows systems (it's driver is usually RTCore64.sys).  Please un-install them immediately!

If you're overclocking, please stop the overclock while we're troubleshooting.  Feel free to resume the overclock once the system has been stabilized.

Nvoclk64.sys dates from 2009 - it's likely not compatible w/W10.
Please uninstall the program responsible for it - DO NOT DELETE the driver as it may make your system unbootable.

It seems to belong to nVidia Enthusiasts Platform/nVidia System Utility driver.

If unable to uninstall it, post back for instructions on how to remove it safely.

 

Intel SmartConnect is no longer supported in W10.

Please:
- uninstall the Intel Smart Connect software, and then

- reboot and disable SmartConnect in your BIOS/UEFI

 

Please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

Let it crash a couple of times (to make sure that we get at least 2 memory dumps from it), then zip them up and upload them with your next post.

 

Analysis:
The following is for information purposes only.
The following information contains the relevant information from the blue screen analysis:
**************************Fri Sep 22 01:18:52.494 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\092217-10765-01.dmp]
Windows 10 Kernel Version 15063 MP (8 procs) Free x64
System Uptime:1 days 4:38:42.255
Probably caused by :ntkrnlmp.exe ( nt!SwapContext+334 )
BugCheck B8, {ffff830c15f3e080, fffff80288c94a40, 0, 0}
BugCheck Info: ATTEMPTED_SWITCH_FROM_DPC (b8)
Arguments:
Arg1: ffff830c15f3e080, Original thread which is the cause of the failure
Arg2: fffff80288c94a40, New thread
Arg3: 0000000000000000, Stack address of the original thread
Arg4: 0000000000000000
BUGCHECK_STR:  0xB8
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0xB8_nt!SwapContext
CPUID:        "Intel® Core™ i7-3770K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: 3500
  BIOS Version                  P2.80
  BIOS Release Date             07/01/2013
  Manufacturer                  To Be Filled By O.E.M.
  Baseboard Manufacturer        ASRock
  Product Name                  To Be Filled By O.E.M.
  Baseboard Product             Z77 Extreme6
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Sep 20 00:02:37.341 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\092017-10750-01.dmp]
Windows 10 Kernel Version 15063 MP (8 procs) Free x64
System Uptime:2 days 2:50:47.994
Probably caused by :ntkrnlmp.exe ( nt!SwapContext+334 )
BugCheck B8, {ffff9309646ca7c0, fffff8029ec06a40, 0, 0}
BugCheck Info: ATTEMPTED_SWITCH_FROM_DPC (b8)
Arguments:
Arg1: ffff9309646ca7c0, Original thread which is the cause of the failure
Arg2: fffff8029ec06a40, New thread
Arg3: 0000000000000000, Stack address of the original thread
Arg4: 0000000000000000
BUGCHECK_STR:  0xB8
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0xB8_nt!SwapContext
CPUID:        "Intel® Core™ i7-3770K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: 3500
  BIOS Version                  P2.80
  BIOS Release Date             07/01/2013
  Manufacturer                  To Be Filled By O.E.M.
  Baseboard Manufacturer        ASRock
  Product Name                  To Be Filled By O.E.M.
  Baseboard Product             Z77 Extreme6
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/QUOTE]


3rd Party Drivers:
The following is for information purposes only.
My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Fri Sep 22 01:18:52.494 2017 (UTC - 4:00)**************************
nvoclk64.sys                Tue Sep 15 17:59:25 2009 (4AB00E3D)
ISCTD64.sys                 Tue Nov 27 14:52:34 2012 (50B51A02)
speedfan.sys                Sat Dec 29 15:59:35 2012 (50DF59B7)
iaStorA.sys                 Fri May  2 19:06:56 2014 (53642510)
IntcDAud.sys                Tue Sep  9 08:13:01 2014 (540EEECD)
HWiNFO64A.SYS               Tue Mar 31 05:51:32 2015 (551A6E24)
MpKsld53626b7.sys           Tue May 19 21:50:37 2015 (555BE86D)
k57nd60a.sys                Wed Aug 19 22:16:18 2015 (55D53872)
ICCWDT.sys                  Sun Sep 20 03:59:19 2015 (55FE6757)
asstahci64.sys              Thu Nov 12 02:33:00 2015 (564440AC)
iwdbus.sys                  Thu Nov 19 18:37:42 2015 (564E5D46)
TeeDriverW8x64.sys          Mon Mar 28 14:59:41 2016 (56F97F1D)
RTCore64.sys                Fri Sep 30 08:03:17 2016 (57EE5485)
BEDaisy.sys                 Tue Jan 10 22:01:10 2017 (58759FF6)
igdkmd64.sys                Fri Apr  7 12:36:50 2017 (58E7C022)
nvhda64v.sys                Tue May 16 09:02:27 2017 (591AF863)
nvvad64v.sys                Sun May 28 19:04:45 2017 (592B578D)
sshid.sys                   Mon Jun 26 17:57:58 2017 (59518366)
nvlddmkm.sys                Mon Aug 21 18:05:02 2017 (599B590E)
RTKVHD64.sys                Fri Sep  8 06:44:08 2017 (59B27478)
intelppm.sys                ***** Invalid 2007 Invalid 2007 Invalid
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Sep 20 00:02:37.341 2017 (UTC - 4:00)**************************
MpKslb036046e.sys           Tue May 19 21:50:37 2015 (555BE86D)
cpuz143_x64.sys             Mon May 22 04:17:51 2017 (59229EAF)

http://www.carrona.org/drivers/driver.php?id=nvoclk64.sys
http://www.carrona.org/drivers/driver.php?id=ISCTD64.sys
http://www.carrona.org/drivers/driver.php?id=speedfan.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=HWiNFO64A.SYS
MpKsld53626b7.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=k57nd60a.sys
http://www.carrona.org/drivers/driver.php?id=ICCWDT.sys
http://www.carrona.org/drivers/driver.php?id=asstahci64.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=RTCore64.sys
http://www.carrona.org/drivers/driver.php?id=BEDaisy.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=sshid.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
MpKslb036046e.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
cpuz143_x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
 


Edited by usasma, 26 September 2017 - 06:05 AM.

- John  (my website: http://www.carrona.org/ )
**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message.

 

My eye problems have lessened and I'm able to post/respond without too much difficulty. (05 Sep 2017)
FYI - I am completely blind in the right eye and ~30% blind in the left eye.

If the eye problems come on suddenly, I may not be able to respond.
If that's the case and help is needed, please PM a staff member for assistance.


#9 aspryin

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Posted 26 September 2017 - 07:20 AM

First of all Thanks so much. Your time is much appreciated. It will take some time for me to process through the list but I should have it down later this afternoon. Ill post what I got done now. And finish/update ASAP.

 

BIOS. It seems up to date. Two days ago I updated it from 2.80 to P2.80E. This is where I found it.
http://www.asrock.com/mb/Intel/Z77%20Extreme6/#BIOS

 

MSI  Afterburner Uninstalled ( I do not have the other 2)

 

NO Overclocks.

 

Windows updates. I checked before but now I have at least 1 more so I am installing as many as I can find.

 

**PSU
CORSAIR Enthusiast Series TX750 V2 750W ATX12V v2.31/ EPS12V v2.92 80 PLUS BRONZE
Certified Active PFC High Performance Power Supply
750W
Installed new 2012

https://www.newegg.com/Product/Product.aspx?Item=N82E16817139021

Im glad to see there is some PSU testing instructions I will get on them soon.

 

Questions/to do list

 

Nvoclk64.sys – I think I have removed the program responsible for this driver but I don’t know for sure. What can I do to ensure I removed this correctly?

 

I don’t see Intel Smart Connect in my Add/Remove program list.
Do I need a tool to remove it? Do I have it?

 

I’m finishing up a prime 95 blend stress test.

 

Restarts are needed for:
New Nvidia driver 385.69
windows updates
INTEL SC in UEFI

after that I will run driver verifier,



#10 usasma

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Posted 26 September 2017 - 08:04 AM

You can check to see if nvoclk64.sys is removed.
If not, then you can check to see if it's loading.

But, in the end, we'll only need to figure this out if the BSOD's continue - and if they do, we'll see if it's in the dump files or not.

 

I don't know if it's installed in the system - but if you turn it off in the BIOS/UEFI, it should stop it.
There may be some errors in the event viewer if the software is still loaded - but it's a relatively well-behaved piece of software, so I wouldn't worry about it.

 

No need to run Driver Verifier unless the BSOD's continue.


- John  (my website: http://www.carrona.org/ )
**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message.

 

My eye problems have lessened and I'm able to post/respond without too much difficulty. (05 Sep 2017)
FYI - I am completely blind in the right eye and ~30% blind in the left eye.

If the eye problems come on suddenly, I may not be able to respond.
If that's the case and help is needed, please PM a staff member for assistance.


#11 aspryin

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Posted 26 September 2017 - 03:55 PM

I finished an 18 Hour run of prime 95 blend - 0 error 0 warnings

nvidia driver is updated

INTEL SC  is disabled in the UEFI

windows check for updates has come back with "up to date"

 

I plan a long night of hard gaming...hoping the problem is solved.

Attached Files



#12 usasma

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Posted 27 September 2017 - 06:30 AM

Good luck!


- John  (my website: http://www.carrona.org/ )
**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message.

 

My eye problems have lessened and I'm able to post/respond without too much difficulty. (05 Sep 2017)
FYI - I am completely blind in the right eye and ~30% blind in the left eye.

If the eye problems come on suddenly, I may not be able to respond.
If that's the case and help is needed, please PM a staff member for assistance.


#13 aspryin

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Posted 30 September 2017 - 12:36 AM

for now it seems to be working GREAT.. I have had 3 night of solid gaming without a crash i'm not sure what fixed it but it has been running great. I will return if this is not the case. Thanks again for all the help



#14 aspryin

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Posted 12 October 2017 - 07:29 PM

ok the system is still not stable.

I still get crashes. Sometimes they are weeks apart. and sometimes they are 3 a night.

What do you want from my end.

I have 3 mini dump crash reports.

Is minidump the way to go? do you want a different dump file type?

do you want me to do rescan of the sysnativefile?

 

let me know and I will get back with all the info you request ASAP.

 

is there a step by step process for the Driver Verifier or specific settings you want for that test


Edited by aspryin, 13 October 2017 - 02:02 AM.


#15 usasma

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Posted 13 October 2017 - 12:18 PM

Zip up and upload the minidumps so we can see what's going on here.

Then, while waiting for a reply, please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html


Edited by usasma, 13 October 2017 - 12:19 PM.

- John  (my website: http://www.carrona.org/ )
**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message.

 

My eye problems have lessened and I'm able to post/respond without too much difficulty. (05 Sep 2017)
FYI - I am completely blind in the right eye and ~30% blind in the left eye.

If the eye problems come on suddenly, I may not be able to respond.
If that's the case and help is needed, please PM a staff member for assistance.





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