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Samsung Verizon Galaxy S7 Edge - resetting - wiped clean - its dead Jim


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#1 plnthouse

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Posted 23 September 2017 - 09:41 PM

My Samsung Verizon Galaxy S7 Edge has reset 3 times in 30 days. It wipes out all data and returns to factory defaults. The last time it did this a few days ago, it completely quit working. Verizon refuses to do anything. ( they want $300 to send it back to fix it). Phone is under warranty. They claim they sent out an Android update and it has a bug that causes this. Phone is dead. Beware!!

Edit: Moved topic from Cell Phones to the more appropriate forum. ~ Animal

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#2 britechguy

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Posted 23 September 2017 - 10:13 PM

I don't have the S7 Edge, but I do have an S7, but on the T-Mobile network.

 

I just had an OS update about 2 or 3 days ago and it did not cause any issues.  I fail to believe that Samsung's updates have anything to do with this.  That being said, who is it that holds the warranty on the phone?  It's probably Samsung, and I would be in touch with them, that's for sure.


Brian  AKA  Bri the Tech Guy (website in my user profile) - Windows 10 Home, 64-Bit, Version 1809, Build 17763 

     Presenting the willfully ignorant with facts is the very definition of casting pearls before swine.

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